Macy's review: Customer service

I have been shopping at Macy’s Valencia since the store opened. I have purchased many items and gift cards in the past and have never had a problem---until today, December 9, 2023, 10:53 am.

I was Christmas shopping for children’s clothing and spent approximately $200. I also purchased one (1) $200 gift card and one (1) $100 gift card. I think the gift cards are what triggered the alert. I believe the sales associate was somewhat new as she consulted with another associate when she received the alert. They placed a call to probably your credit center. They must have asked her why she was calling and she said she got the alert to call. She had to repeat herself to be understood. At that time the person on the other end of the line asked to speak to the customer (me). She said she would text me a number to give to the sales associate. She tried to send it several times and my phone did not receive it. I told her that and she said she could not do anything about it. Luckily the sales associate said she would put it on Macy’s wi-fi. I told the woman on the line we were going to use wi-fi and she said we should not have to do that. Once on wi-fi, I received four (4) texts. I told her I could give her all four numbers, she said she could only accept the last number. There is no timeline on the text messages so I could not give her the one she wanted. I asked to speak to her supervisor and she said it did not work that way nor would she approve any photo ID. She said she was declining my transaction and started to state a number of reasons why, like she was reading off a sheet. Once she knew I was angry she said, “Oh my God,” very professional, right? I cannot remember exactly how it came about that she approved my transaction, but, when I handed the phone back to the sales associate, the woman on the phone hung up on her, again, very professional. The woman on the phone was not customer friendly, whereas, the sales associate was very patient and professional.

If I had to go through that grilling with my good credit, how on earth does your company conduct business? Something is broken with your verification process. I hope you can correct it before you go under.

A very unhappy, longtime customer since 1993,

Yolanda Conklin

[protected]@sbcglobal.net