Menu
For Business Write a review File a complaint
CB Department Stores Macy's Miss represented items price and placed a different item in my bag 2 problems
Macy's

Macy's review: Miss represented items price and placed a different item in my bag 2 problems

F
Author of the review
5:31 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To Whom It May Concern,

Helen Sosa

Attachments

Mon, 27 Nov, 13:50 (2 days ago)

to customerservice

Order Number [protected]

To Whom It May Concern,

On black Friday I went to Macy's website and found a beautiful Levtex Quilt for sale at $27.99, once I clicked on the item it placed pillow shawms in my shopping bag. I had thought it strange but thought it might change at the checkout. It did not so I used the online help center, and I was unable to resolve the issue. I then called a live person who could not help me. Today I called the main office the agent was very helpful, and she noticed the discrepancy but, could not honor the sales price of $27.99.

The advertised price should be honored, and I have attached a picture of the website price.

Please contact me to resolve this issue.

Thank you,

Helen Sosa

There is also an order #[protected] placed on Cyber Monday which over charged me if you look below the price should be $9.99.

Please give me a price adjustment and call me at [protected].

Claimed loss: Six hours of my time and $181.41 over the amount advertised.

Desired outcome: Please adjust my Macy's credit card to reflect the price advertised request an adjustment of $181.41 and a gift card ($50.00) for may time which is all noted with your customer service agents.

View 0 more photos
Update by FredSfur
Dec 01, 2023 4:19 pm EST

Please review the above complaint.

0 comments
Add a comment
  1. Macy's Contacts

  2. Macy's phone numbers
    +1 (800) 289-6229
    +1 (800) 289-6229
    Click up if you have successfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 289-6229 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number
    United States
    +1 (513) 573-7912
    +1 (513) 573-7912
    Click up if you have successfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (513) 573-7912 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number
    International
    +1 (888) 257-6757
    +1 (888) 257-6757
    Click up if you have successfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 257-6757 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number
    Credit Customer Service
    +1 (888) 822-6229
    +1 (888) 822-6229
    Click up if you have successfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 822-6229 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number
    Furniture and Mattress Customer Service
    +1 (800) 568-8865
    +1 (800) 568-8865
    Click up if you have successfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 568-8865 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number
    Wedding and Gift Registry
    More phone numbers
  3. Macy's emails
  4. Macy's address
    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
  5. Macy's social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Macy's contacts
Macy's Category
Macy's is ranked 2 among 67 companies in the Department Stores category