Macy's review: Refund for returned item

01/16/2024

Dear Sir or Madam:

I am having a difficult time reaching someone to help me with an issue that I am having with a return that I made to Macys in November. I purchased two coats in October of 2023 and I ordered the wrong size coats. The coats were a black Michael Kors plus size club collar zip front coat, and a camel colored Ralph Lauren plus size quilted coal. I returned both coats in the same box in November 2023. I reordered the black Michael Kors coat and I was only credited for the Michael Kors coat. I I spoke with two different Macys customer service representatives in December and both representatives informed me that they would have to and my concern to another department, and in five days I would receive the refund. However, it never happened. I attempted to send my concern virtually, with no success. Hat is why I am writing to you today.

When I first returned the coats, my account showed, ‘RETURN INITIATED.’ (see below) But since speaking with the customer service reps, someone changed my account history (Purchase and returns) showing only that the camel coat was delivered on October 25, 2023.

The order number for the transaction is [protected].

I respectfully request for someone to investigate this matter and refund the money that is due to me, or return the coat to me. This is poor customer service and I feel very disrespected as a loyal Macy’s customer for being treated unfairly.

Cynthia Marbury, [protected]

View 0 more photos