Makro Online
reviews and complaints

Today is 20 Dec. I have finally received the first half of my order that I've done on-line on 27 Nov as part of your Black Friday promotion. Pity that the quality of the small plates of the dinner set (read chips at the bottom and on the edges) is rather disappointing
Outstanding still are the gazebo and two bottles of red wine.

Please advise of the road ahead - will this still come in the next few days or otherwise you will have to refund me?

If I look at all the complaints on the internet, Makro is certainly not yet ready to offer online shopping because you simply do not deliver.

Please note: you the worst company to do business with... I will post you all over internet... And hello peter... For people not to make use of your store... I bought dishwasher through your store online... Then got notified that you had no more stock... After trying several times you'd number online... And been putting on hold... To find out about my refund of r5999.00 that you people are to lousy to refund my money back into my account... I will proceed to hand this over to my attorneys... You lousy as I a company I ever came across!
My contact number : [protected]...!

I ordered a parcel (MAK2273903) on Black Friday 27th Nov, received an email saying it was at the locker on the 3rd Dec, and I would receive a code. No code arrived and since then I have emailed numerous times and called 6 times to the call centre with zero help, and no feedback.

All I get told is the parcel was despatched. No one calls me back or replies to emails or gives me any feedback. Its been 3 weeks of extremely frustrating, annoying calls - worst customer service ever. And still no parcel!.

The follow up department can't be spoken to directly, team leaders are unavailable and the call centre people have zero ability to help in any way or do anything.

Good Day

Please can you urgently assist me. My call was logged on the 27/11/2019 and on the 5th Dec my TV was collected. Till today I have no feedback on what is going on with my TV and when will I get it back. My ref 400962. This is rather urgent and need a response as soon as possible. I have been called your call centre and was holding on for 30 min plus with no answer. This is very upsetting.

Kind Regards
Bibi Fatima Van Dawson
[protected]

On the 02/12/2019 i did an online purchase for Samsung 7 inch tablet.
The item was supposed to be delivered from the Makro Pietermaritzburg to springfield branch.
I have been tracking the order for 10-12 days - Phoned the customer care on the 18/12/2019 they tell me the order is ready to be picked up from Pietermaritzburg- I told the agent i requested it to be delivered to springfield- she told me she need to get her follow up department to check with the pietermaritzburg branch. After speaking to the agent i went back online to track and see status delivered . however no sms received to confirm pick up. Called again customer care agent tells me she does not know where the parcel is she need to get follow up department to check with the courier service and it will take 48 hours. I cannot believe what a pathetic service has been provided. I need this matter resolved urgently as this was a christmas gift bought and i demand to be compensated for the frustration and anger created.

Online order #MAK2256398 NOT DELIVERED
I purchased a lawnmower online on the 27th of November 2019.

On 11 December 2019, I received an SMS to notify me that the item was handed to the courier and that I would be contacted soon.

On the 17th of Dec I had still not received the lawnmower so I checked my account and it shows that the lawnmower was delivered?

I called the online support number and after waiting for 15 minutes for an agent to answer I was then put on hold for a further 10 minutes while the agent tried to contact the courier.

The agent came back and said they are unable to get through to the courier and that they would escalate my query?
They were also unable to give me a waybill number?

I have since emailed Online support, Makro care and have sent private messages on Facebook all with zero response.

Can someone please advise when I will receive my lawnmower?

Regards

Marylynn Andrews

Good Day

Below mail was sent to Makro with no feedback.

Thank you for the delivery of my purchase but am really disappointed at the state that it was received in. This is an electrconic item and obviously very expensive.

Please arrange for this to be exchanged as I am not prepared to accept an electronic equipment per the attached pics.

Many thanks for your assistance and co-operation in this matter.

Thank you

Rabeen
[protected]

hi there

i would like to say thank you to David and Wesley from Macro Woodmead for assisting me with my issue today,
my name is ruth i work for Adcorp blu and we purchased a gift voucher for the amount of 870 at woodmeead store for our retiried member but the cashier sold us the hollyword gift vouchers . I called in the store to explain what has happened and they said we should come in and this will be sorted. when we got to the store the front line manager didnt take our problem serious we wated for 2hours and she did not have a solution, then i asked the ladies at the infomation desk to call the store manager for me, the guy can his name was David who listerned to our problem and he call in the Financial manager Wesley to assist us and it took them about 15 to 20 min to fix the problem . I want to say thank you for the service that they gave and also to apologies for the inconvience that was made by the cashier regarding the voucher .

Good Day

I went to Makro yesterday 16/12/2019 to do my grocery shopping and got a shock of my life when I got home. The disappointment I felt because we hardly check our slips and to think maybe how many people this happened to and they didn't notice. I was charged R880 for Rama Spread which was supposed to be R80 for 2.

Now this will inconvenience me because now I will be told to go back to the store to get this sorted out or maybe will also be given a run around.

I have attached the slip, Hope this gets sorted soon.

I placed an order online Order no MAK2305523. Cornubia phones me on Thursday confirming full order delivery will be on Friday. I waste the whole day no one arrives. Today I email and call almost 20 times, calls and emails aren't answered. Absolutely disgusting service and there online help is useless as well. Never will I buy online again and I will put up a post on hellopeter

Customer refernce: MAK2258374/[protected]. Ordered by Mrs C van Rensburg for Mrs S Soulsby.
Order: KIC 314l Combi Fridge/Freezer W-WTR. Cost with delivery: R3989.00.
Delivery address: 10 Plane Crescent Silverglade Fish Hoek.

The fridge/freezer was delivered on Saturday 7 December. I was told to leave it standing for at least two hours before plugging it in and to let the freezer cool down for 24 hour before loading any foods. I followed these instructions.
Neither the fridge section nor the freezer section is cooling, although for a short period the freezer made a small quantity of ice.
An email was sent via the Makro website line on Wednesday 11th December. I phoned on Thursday and again twice on Friday. The answering service on phone calls is on average 10 minutes waiting time - and then I was cut off.
I have been told that deliveries for the year are now over and that the firdge is out of stock.
I want a full refund, including the delivery fee. Kindly contact me on [protected].
Customer refernce: MAK2258374/[protected].

Order detail #MAK2276150
I have never seen a dysfunctional Makro store like Carnival especially the dispatch & delivery section. Since I paid on the 29th Nov 19, I still don't have my fridge. My food is being rotten. I waste my airtime everyday phoning Lindiwe & Rita about my delivery with no success. On the 13th Dec, Rita promised to deliver my order after 4pm. I waited at my house & no one came. Why is Makro Carnival so useless & incompetent. When I called on the 13th around 4pm, I was told Rita left without informing me about the whereabouts of my order. My fridge is always on the delivery van for 3 days & I wonder if its still good working condition or its now a second hand. They refused to give me number for the delivery driver.
I need my order as soon as possible with NEW fridge not the one that has been transported for 3 days for many kilometers even up to Soweto. Can Makro Carnival deliver the fridge on the 14th Dec 19 anytime as I am waiting for it for a very long time. Its very disgusting & incompetent by Makro Carnival Delivery department.

NB: Please call me to inform me the time for my delivery on the 14 or 15th Dec 19, not excuses please on failure to deliver.

Sikhonde
[protected]

Ref: 440215. The above oven was bought on line on the 19th November 2019. It was a gift for a very elderly couple whose oven had packed in. They were absolutely delighted to receive this new one. The microwave is working but when they tried to use the convection oven it would only go as high as 100 degrees. They are unable to cook at all and the festive season is upon us. They live in a remote village on the West Coast.

I am handling this on their behalf. I have called Makro 3 times, on each occasions I have waited 20 minutes for the call to be answered and on the first two occasions, my call was dropped. I had to phone back and repeat everything all over again.

Defy is a well known brand and we never expected this. We do not want the oven fixed as it clearly has a fault. We want it replaced as we paid for a brand new one and want a brand new one.

This has put us off buying from Makro and buying Defy products ever again. Such poor service!

23 Jamieson Road, Rondebosch

Hi, I purchased a Hisense electric gas stove online.it was delivered on the 2/12/19 .on the 9/12/2019 when the installer came to install the gas line.we noticed the stove was damaged.and we found a whole lot of loose screws.
I logged a return call on the 02/12/19 I was given a reference number 431291.
Original order number MAK2256501
I was told I will get a response within 48 hours for the return pick up.
I am still waiting, I am sitting with a damaged stove.
Please can you escalate this query urgently?
Mr A Sirkhot
[protected]

Faulty garden lights, advised the call centre that the lights were faulty and they logged a return but had to constantly follow up on the collection of the faulty item. Had to go so far as to arrange with Dawn Wing, courier company (name provided by Makro)to collect faulty product. Finally arranged with them to collect on monday, 9th of December, parcel been waiting in my office since 2nd December 2019. I have still not had any feedback with regards to my parcel, received that side, credit issued etc Most pathetic service ever. Will never order from Makro online again.

I ordered two dog beds on 26 Nov 2019. The dog beds are dispatched from 2 different stores due to logistics. I received the one dog bed in the same week as ordering & payment done from the Ottery branch. I am no struggling to get the other dog bed delivered from the Cape Gate branch which is close to where i stay in Durbanville. I followed up with the call centre on Friday 06 Dec as it was at the couriers 2 Dec. To date i am still waiting for someone to call me back. I followed up twice with the call centre and guess what someone will get back to me - did not happen. On Monday i checked the tracking and it still showed pending dropout. I called the courier company who said it is on route. On Tuesday i checked the tracking again and then the message was that the customer was not available and it was cancelled. How that is possible i dont know since i gave my work address and received no communication from the courier company. I then called the call centre again and they said it shows that it is still with the courier and not cancelled. Someone would investigate and get back to me - still waiting for that call. The courier company said they would arrange for delivery on Tuesday - i did not receive it. Today i called twice and a lady promised to get back to me personally before tea time. Its practically almost lunch time and i am still waiting for feedback. I have also sent 4 emails with no responses.

Really pathetic service delivery. At this rate i will receive a simple dog bed next year and to have it refunded will be another hassle!
Order nr: MAK2249864
Olroy delux dog bed still outstanding
T: [protected]

I purchased a TV on-line on 27 November 2019, today is 11 December 2019 (10 working days) and still my product has not been delivered. I have contacted your service center several times and yet it seems as though no one is able to assist me or even advise where my parcel is in the process. I have even been given reassurances that someone would be calling me, but still nothing.
I am totally appalled at your service offered. If you do not have the resources you should not participate in Black Friday.
Apart from that your Whats app service indicates that my TV had already been delivered and your online tracking service indicates that nothing has happened since my order was placed. But you were quite fine to take my money 2 weeks ago. Where is my product?

I have placed an online order with Makro on the 26th November 2019. I was then instructed that my order will be delivered in two parts, part 1 which I have received. I am still awaiting on part 2 which is my Terrace Leisure Strelitzia Seat Pad which I have paid R 414.00 for. I have called them Mon, Tue, Wed, Thu, Fri & I have messaged & emailed them to find out what is going on and why I have still not received my goods, but it seems no one can give me an answer, or no reply which I find rather pathetic for a big company like Makro. They keep telling me that this issue will be escalated and have also assured me that someone will make contact with me shortly, and yet I wait. These guys advertise 2-5 Days expected delivery? Bare in mind it is already the 9th Dec 2019 [14 Days ago] I do not have my refund & nor do I have my goods! When I called Friday they said I will be refunded because they have no stock and when I called this morning guess what I was told "I will send this issue to be escalated" I mean What the hell! What is there to escalate you have no stock and I paid you, which means you owe me... Its not rocket science, more like day light robbery!🤬

See Reference Number: #MAK2248572
Suite 7, Steenberg House, 1 Silverwood Cl, Steenberg, Cape Town, 7945

I have placed an order with Makro online on the 25th November 2019 for home appliances for my new home. I have placed it before their 5 day black Friday deals so that it cannot influence my delivery lead time. They even had stock which seemed even more attractive to place the order with them. When placing the order they stated that the estimated delivery lead time is 2-5 working days. Which suited me 100%. By the 04th December 2019 the status of my order was "order in progress" which means that nothing has been packed or sent to the courier yet. I called their customer service line which was as useless as talking to a brick wall. The only response that I get is that they have followed-up and are waiting for a response. The customer service even stated that they have sent me an e-mail stating that the delivery lead time has been changed to 10 working days. So what they do is they try to attract you with the short delivery lead times and as soon as you have placed your order and paid, they change it. Their customer service even tried to blame the Black Friday for the late delivery even though I know that I placed my order before their deals even started. Note that to date, 09th December 2019 the status of the order is the same "order in progress", even though they have assured me that it would be delivered today. This is the poorest and most awful service that I have received so far. Makro needs a more active customer response team, this is unacceptable and to be honest I will not make use of their online delivery system any time soon.

I placed an order at 07:15 AM on 27 November. It is still in Order Confirmed status, not yet in Order in Progress. I have ordered other items from two other online stores and received one within 24 hours and the other within 3 working days but not Makro?

On Tuesday I was told it will be delivered on 6 December but when I called on 5 December I was told that the delivery day can not be confirmed yet.
So I was lied to, now I want to report the matter to a complaints or customer care manager, so they give me a number 011 797 0000 but that number just rings, no one answers. The whole Makro Online system is broken leaving customers with NO recourse! Just total disregard for customer service.