Mavis Discount Tire’s earns a 1.1-star rating from 641 reviews, showing that the majority of customers are dissatisfied with tire purchases and services.
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Tires repair warranty/tire repair/bad customer service-decatur, georgia
Mavis tires sold me a tire warranty and I (Eloise Fleming) I went back to Mavis for a tire repair (Mavis said the nail could not be taken out via repair) about 4 months ago, another visit 1 week ago, - was told to come back the next week on the Wednesday-I arrived and was told no tire was at Mavis, only explanation was the truck comes twice a week, come...
Read full review of Mavis Discount Tiretyre and brakes
my name is suraj mani madaan
19 august lane hicksville newyork
phone..[protected]
sir two mounth before i put 2 new front tyre and also new brake
after this when i drive 55 miles and puch the brake,
brake and stering vibration than car is not my cantrol chance for accident i give two times complaint your {old country road hicksville} where i put tyre and brakes
but my problem not solve
please solve my problem sir
thanks
I took a brand new rim into a store here in Acworth Ga. Was told after an hour is was cracked , my opinion it was cracked by the tire installer.
Mavis Tires & Brakes
3443 Mars Hill Rd. NW
Acworth GA 30101
[protected] This was the store I went to, I took a brand new rim fresh out of the box to your store to have a tire installed . I was told it would take a half an hour to get it done so I left. Called your store 30 min later and was told they had not gotten to it yet, ( the store was not busy when i dropped off the rim people were standing around in the service bays) I called back another 45 min later to be told by Kenny who claimed to be a manger that the rim was broke and they could not install the tire on the rim, I told him it takes 5 min to install a tire on a new rim and they were stalling to try and come up with a story to why the rim was broken. I told him I wanted to speak with his manger and I hung up and proceeded to drive back to your store. Upon arrival I was greeted by Kenny in the lobby who proceeded to chastise me for my tone of voice and his manager was standing there and I tried to speak with her, she proceeded to walk away from me. Kenny took me in the garage to show me the rim, I proceeded to tell him the rim was not damaged when I brought it in. He got in my face and said loudly ( as if to intimidate me) WE DIDN'T BREAK YOUR [censored]ING RIM. I told him I thought we were not raising our voice, he stuck his chest out as to intimidate me and said we aren't in the lobby with customer now. He then said you don't raise your voice to me almost felt threatened by him. I told him i wanted something in writing from him with your letterhead on it and corporate phone number. I grabbed my old rim and new rim loaded it in my car, Kenny brought me a hand printed note on a piece of scratch paper with no store information and no phone number. I asked him what the corporate number was, he told me to look it up. As I went to pull out of the parking lot i saw the people in the garage all laughing like they got over on me. The Rim I purchased was for 2016 Nissan Sentry SR 10 spoke 17x61/2 inch you can guess how much that cost me . Now I have to purchase another one. I worked in the service Industry for years and the way this was handled was a nightmare. I your other stores operate with the lack of professionalism I experienced there good luck. I know I will be sharing my story anywhere I can. I will not be back to your store . I thought you might like to know but in the background of my mind I really think Customer service is a thing of the past. No one takes responsibility for there own action anymore it is always some one else's fault.
Desired outcome: My new Rim paid for because your store cracked it.
Tires
I am complaining on my tires, I went on 3/18/21 to replace my 4 tires and one looks like burn out side. I went back and they told me that I did the damage
Credit Card Fraud
On 11/3/2020 my 2014 Ford Escape had work performed at Wall Township NJ Mavis, 1906 Rt 35, Wall, NJ 07719 total bill was $319.88. I paid using a Visa Card, that had no balance, a card I rarely use. On 12/3/2020 exactly one month later I was contacted by my bank that my Card was being used for unauthorized purchases at 2 locations in NY State. Total was $3928.96.
The Bank declined the charges and closed that account. That Credit Card on 12/3 had never left my wallet or used to charge anything but Mavis on 11/3. I not only will never go to Mavis again, I am hoping that I can file a police complaint. I will make sure that people in this community are informed of the fraud of my Credit Card at Mavis. Pretty poor way to do business!
Elaine Pepper
e mail [protected]@aol.com
Suspension work unnecessary and unprofessionally done. Upsell.
I went to the store on March 3rd, 2021. Reason - knocking noise in the rear part of suspension and worn out brakes. A 2011 Lexus ES 350 with under 80K miles. Talked to Jefferson, who was later introduced to me as a regional manager. He allegedly diagnosed a problem, and told me, that "my mechanic recommends changing the entire suspension and all four brake...
Read full review of Mavis Discount TireGetting front tires replaced
I went to Mavis on route 10 in East Hanover NJ and asked to have my front two tires replaced 245-45R20 they went out and looked at the rims and tires marked down the size and said they had the tires in stock. They gave me a quote and I accepted it, they then removed the wheels and tried removing the tires but couldn't claiming that 20 inch rims are to large to work with at their shop and told me to go to another Mavis. This wasted over an hour of time in driving and in waiting on my day off just to be told 20 inch rims are too large This is a tire place they should have been able to tell me that before they took the wheels off and making me wait. I want to go to another location and have the work done with a discount to make up for that wasted time.
Desired outcome: Discounted tire replacement at another location
Better service/customer courtesy
I made an appointment to have ball joints changed an alignment on my truck, I was told 8am I had my truck there signed in and waited the person at the counter seemed reluctant to take my keys he asked if I was waiting I told him I was his attitude changed he didn't tell me how much it would be and he didn't tell anyone I was there for service. I can go...
Read full review of Mavis Discount TirePaid for services in full, work was not done
December 29, 2020. My kid was driving to work and a chemical smell started pouring through the vents making her physically ill like as if she had carbon monoxide poisoning. We dropped it at the East stroudsburg Milford rd location to be looked at. We got a call hours later to inform us the back brakes were "non existent as if they fell off" and engine seal...
Read full review of Mavis Discount TireRepair
I took my vehicle to mavis for a loud noise and then they said it was the alternator and I told them it was the pc value and then they changed the alternator and it was still making that sound so then I came back they changed my cover value but it's not my dealer cover value they changed two things on my vehicle that's not the original dealer parts then my...
Read full review of Mavis Discount TireTires
I went to the location at cobb parkway I was helped by jamayah if thats how its spelled she was not helpful at all couldbt pull up my account but when I called customer service they helped me with no problem.
I really don't understand how Jamayah is a assistant manager because she doesn't care to help us customers she has no customer service at all smh
Discount tires
Purchased tires online tires came in recv'd notice from mavis I called to make appt was told tires aren't there? Rescheduled me for sunday 10 am when I went I was told they would get to me in about 2 hrs? From 10 am I was told appt mean nothing and so did my paperwork for the tires my online price with insulation was 201 he was charging me 243.? I decided to just take the tires he didn't help me take my tires out either I have been with mavis since they opened there business supervisors need training on how to deal with customers and midas needs to be upfront with customers not change pricing at the store or giving some one an apptontment at 10 and when u get there be told u have up to am2 her wait as policy
Desired outcome: I had to carry my own tires out the guy offered to help a woman needing air not me and I'm a woman
Routine preventive maintenance. High revving issue new clutch
Car went in for clutch replacement. Took about 6 hrs the same day. Cost $701 including new clutch provided by mavis. About a day later car started to rev around 2000 rpms at idle. Would not happen all the time mostly when cold. Brang car back a couple days later to have an oil change, plugs, wires, fuel filter, and distributor changed. Service tech suggest...
Read full review of Mavis Discount TireManager
Tires not wearing correctly - called store where purchased - person at counter located car and tires using name, explained issue he said he would get manager - this guy mike (said he is manager) gets on phone all belligerent, I ask him if other gentleman explained issue - he said no give me plate - told him on call with work can you find info from gentleman...
Read full review of Mavis Discount TireCharge for service not done and faulty tire pressure sensor.
Mavis store # 188 sold us 4 new tires with pressure sensors on jan. 12 2021 one sensor kept losing it's signal and they said the problem was with the truck, not the sensor and they refused to replace it saying I should have chevrolet look at it. On jan 27th. Joe basil chevrolet replaced the bad sensor. Problem was not the truck, but it was the bad sensor...
Read full review of Mavis Discount TireTires
We were quoted a price to have 2 tires mounted on our rims, they said half an hour it turned out to be the next day, upon the quote giving was 149.96 total tax and all upon arriving to pick them up they charged us 170.81. Then told us oh well that's the price. Never will return to this store. There were 2 other people that were there and they also will never return due to the service
Read full review of Mavis Discount TireOil change
I place an appointment with Mavis discount tire Store 45 Deer Park New York. The appointment was made online. Store 45 call to confirm that appointment. On the day of the appointment I showed up 10 minutes early. I try to check in, Gave them the order number. The associate then them for me that they saw no appointment. Another words they blew me off!! This is not the first time but it will be the last
Alignment
Invoice # [protected] Operator # 8133 1/30/21 I went to have an Alignment done on my 1999 GMC Sierra, after services completed I was shown a picture of a alignment screen on a cell phone supposedly that there machine wasn't printing. Well drove it home and the steering wheel was off and it pulled to the right. 1/31/21 I returned to Mavis to have them check...
Read full review of Mavis Discount TireCar service, false information, unauthorized customer use of car rental property
Yoooo there manager tyler broke my battery then had to rent me a car from enterprise! I took the car back to mavis not knowing I could have took car back to enterprise because tyler said ms. Couch I got u, no problem I can take it back. The sat their at there store fro two weeks as they joy ride and wrecked the vehicle. I had already relocated to california...
Read full review of Mavis Discount TireFront end alignment
I took my car, a 2008 Ford Crown Vitoria to the Douglasville Georgia location on January 16th I had previously made an appointment for 9 am that morning. They checked my car in and told me it would be about 30 minutes. Therefore, I went across the street to an Ihop to eat breakfast. When I returned 30 minutes later, the tech was bringing the car around and...
Read full review of Mavis Discount TireMavis Discount Tire Reviews 0
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Overview of Mavis Discount Tire complaint handling
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Mavis Discount Tire Contacts
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Mavis Discount Tire phone numbers+1 (800) 757-4291+1 (800) 757-4291Click up if you have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number Click down if you have unsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 1 1 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone numberCustomer Service+1 (877) 684-7365+1 (877) 684-7365Click up if you have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number Click down if you have unsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number
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Mavis Discount Tire emailsmavistirecustomercare@mavistire.com100%Confidence score: 100%Supportmkiely@mavistire.com99%Confidence score: 99%hrconnect@mavistire.com93%Confidence score: 93%hrmmontes@mavistire.com92%Confidence score: 92%
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Mavis Discount Tire address358 Saw Mill River Rd Ste 1, Millwood, New Jersey, 10546, United States
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Mavis Discount Tire social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 22, 2025 - View all Mavis Discount Tire contacts
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