Maytag
Reviews and Complaints

I took delivery of a new set of Maytag Bravos XL MCT washer and dryer in the first week of March 2017. Within the first two weeks the dryer was not operating correctly. If you stopped it by opening the door to check your clothes it would not restart. If you left it in that state (power on) and walked away some random time later it would run for 5-10 seconds and stop and this would continue. Eventually, 1 to 2 hours later, I would cycle power and it might or might not start properly. I called Whirlpool within this time and registered the products over the phone. At that time I asked the person for some help understanding what I might be doing run with the cycle settings. She said she didn't know how the cycles worked and didn't offer any other help.

Within the next approximately 3 weeks the washer stopped working all-together. It appeared that the lid lock was never engaging to the cycle would not start. I called and set up a warranty repair. That technician told me he was going to order parts for both units and that some of the parts may be 2 weeks out. He witnessed the dryer irregularities and said he had no idea what was going on. He decided to order complete control panels for both units.

The more I thought about the more upset I became. I called Best Buy and I was just a few days outside the no questions asked return and they would not consider helping. I called Whirlpool and they said that returns have to go through the entity the appliance was purchased through so they had no reason to help other than a warranty repair.

Now one of the parts is 3 weeks and still waiting and I have engaged my state Attorney Generals office seeking a full refund.

I have some other negative experiences with a Maytag washer and frankly it seems the Whirlpool has ruined a good product line.

I bought these because it seemed like a good value. I wanted to purchase American made or at least an American company. Of course, these are not american "made" but "assembled in America" and things are fine until you need a part made in China.

I am probably going to purchase LG if I can get a refund. They seem to have outstanding products, although I don't know about their service.

We purchased a maytag fridge on the 30th of march from home depot. Our initial delivery date was scheduled for april the 8th. We received, a phone-call from the delivery technicians located at woodlands, fl the day before and we informed them that we will home to pick up the fridge the whole morning until 3 p. M. The representative on the phone seemed understanding and told us that they would deliver the fridge before 3 p. M. Otherwise they would call us. Of course, they delivered the fridge after 3 p. M and we never got the phone call. Next day, I called to reschedule. The representative on the phone had the audacity to tell me that the next available delivery date was april the 15th. They delivery techs, did come on saturday, april the 15th, and picked up our old fridge. However, they managed to damage our new fridge during delivery. Three days later, I got a phone-call to schedule for the next available delivery date which was saturday the 22nd when we finally got our fridge. Overall, we ended up spending easter without a fridge and waiting 22 days for it to deliver. This was the worst customer service we have ever experienced. We are deeply disappointed with the company and its customer service.

I bought a Maytag washer from Lowes on April 14th. I brought it home and initially had trouble getting it started. Finally got it working for one day. The next day I go to start it and it won't start. I called Customer service and they told me someone would be out on Monday between 8-12. Took the morning off and no one came so I called customer service back and the girl called the service company and said they were running behind and that it would be before 4 so now I have to take the whole day off. Four rolls around and you got it no one shows up. I called back again and this girl told me that the service company they had me with was 120 miles away and they don't service my area and they haven't had a call or a work order for me so the girl I talked to first lied? They then reset the appointment up for Wednesday morning. Another morning off work and noon rolls around and no one shows up. I called customer service and she tells me that she can't get a hold of the service company and that they should be calling me. So I end up taking another whole day off work and I still have a brand new washer that doesn't work. Maytag's customer service is absolutely awful and I will never buy a Maytag anything ever again. If anything Maytag owes me 2 days pay for missing work. Terrible company!

My washer and dryer are about 2 yrs old. I hate them with a passion. My washer rarely gets clothes clean. Leaves soap residue, smells like rotten eggs despite regular cleanings, gets off balance constantly, and wears my clothes out by twisting them into knots.
The dryer leaves my clothes wrinkled no matter how quickly I take them out. I could toss something wrinkled in my old dryer, spin it a few minutes, and wrinkles would disappear. NOT THIS DRYER! I have to iron more than I ever did. These maytag machines make laundry a bigger chore than it should be. I have tried to just live with them but I'm getting a new set and you can believe it won't be a maytag!

I have had the fuses, heating element replaced going on 3 times now. I'm over this product and am ready for a complete new dryer and most definitely not a Maytag. Will not recommend this product. This dryer is definitely the worst item I have ever bought in my life. I thought when buying Maytag meant the performance would be much better and not need repair at a year and a half. DO NOT BUY this dryer ever

Dear Sirs:
April 20, 2017

RE: complaint # [protected]

On 3/11/2017, I briefly turned on my Maytag dryer and received very strong shock.

On 3/13/2017 I replaced this dryer

The pain was significant and the shock left my right arm numb especially around my pinky finger on my right arm.

I did not see a doctor at the time because I hoped the pain would not continue and the numbness would disappear.

It is now over a month later and the numbness is still present around my right hand especially around my pinky finger on my right hand.

I am considering “broadcasting” this incident on Social Media and contacting a Lawyer.

If you read my complaint information it was regarding dryer Model #LD-4000.

My belief in Maytag has been crushed by this Shocking Incident.

Andrew Bello

851 Burroughs Rd.
Fairfield, CT. 06825

[protected]

Our Maytag top-loader washer, Model MVWC425BW, delivered 8/1/2014, along with four other appliances. I had to call for service a couple of months later complaining about bad burning oily smell. Service rep came out, couldn’t find anything wrong. He told me sometimes new machines have a smell to them. The smell continued whole time washer was used. I only used machine half the time because we go south for winter. In Jan 2017, we had painter come in to paint room. He pulled out washer and found greasy, oily, puddle under washer. (see attached photo) After doing some research, I found out that Maytag has had trouble with their front loaders having transmission trouble with leaking oil. The service rep that came out the second time, after leak was found states “It’s the luck of the draw if you get a good machine or not.” Over five hundred dollars for a machine and hopefully I’ll be lucky enough to get a washer that will last more than 2 years? Contacted the dealer we purchased from. They contacted Maytag. Maytag response was “Even though I had a service call a couple of months after purchase (which they claim nothing was wrong and machine still under warranty), Maytag refuses to accept any responsibility.” I know they have had a recall on the front loaders for transmission problems. Could this have carried over to the top-loaders? Does make me wonder.
Maytag, Inc. is a company that has been around since the 1920’s. Several generations have taken pride in saying they owned a Maytag washer, mine included. It had a reputation as being a very dependable machine. What happen? Did quality go down the tubes after Maytag was acquired by Whirlpool in 2006? Or was it happening before that? What happened to companies backing their products and taking pride in what they produce? After this experience I will never own another and will let everyone I know that “it is the luck of the draw” on getting Maytag that will not last more than a couple of years.

I bought a maytag top load washer model # MVWB835DW in november 2015.
My washer was 11 months old and broke down. Repair people came quickly and said it was the motherboard that went which is a $500.00 part. I thought it was a fluke it broke but i bought the extended warranty just in case. Now my washer is 16 months old and broke again for same problem E-2, F-6 code.
Warranty company gives repair to someone 45 minutes away from me and they have done nothing but give me a run around. TURNED REPAIR IN ON APRIL 2ND AND STILL NOT FIXED. I have a family of 4 and need my washer. I thought maytag was a good brand that would last awhile boy was i wrong. I just love going to the laundry mat ! I have spent $60.00 and counting.. it would be nice if you would do something to make it right.
from a dissapointed client, Rose Hapgood

Just want anyone who was thinking of trading their old washer in for a more efficient one to know, it is the biggest waste of money out there and you will only be mad! They do not work! I appreciate companies trying to save us money but if we pay our water bill we should be able to decide how much water our washer uses! If you have to buy a new washer you are screwed because that is all there is now. You have to add your own water with a bucket and you will have to wash your clothes several times to get the soap out! I wish there was a way around this stupidity!

In November of 2016 we purchased a high-end, high-priced Maytag Washer and Dryer.

We have had nothing but trouble with both appliances, and Lowes won't exchange after the first month. We purchased long-term warranties on both appliances, and are now getting the run-around from the local/Lowes service provider.

The dryer has never worked, and we've had 4 service calls on the dryer. We were told that after three service calls without fixing the problem with the dryer, the dryer can be exchanged. When I asked the servicing company the number of service calls, they told me 2 (one call for a part, and two calls within the same month). We are just getting one excuse after the other to keep us from exchanging the dryer.

Now, we're having a problem with the washer. The last load I washed
came out spotty (light and dark - like the old "tie dyes), and the washer has been causing my bathroom rugs to come unstitched at the seams. These problems have not happened before, and Maytag says I'm using the wrong washing products (I'm very careful with my clothes and the products I use)... they're also saying that the fraying bath rugs are caused by usage (they are almost new, and I've never had this problem before). I am convinced that whatever I do, Maytag will make excuses for exchanging out the washer. I'm afraid to use it - for any future clothing or bedding.

We are so disgusted that we don't know where to turn. We are convinced that neither Maytag or Lowes will do anything about our very severe problem.

Please help us.

hi
I wanted to share this with you

I bought an 11 hundred dollar Maytag washer... 4 service calls first
month they refuse to replace it.makes me sick my only recourse Is this..im hitting the social media first problem first use leaking ever where;; had to replace the 2 hoses under washer.. parts on back order over a weeks wait..
another hose problem drain hose kinked. Then machine shaking they had to replace a tub spring. More tub shaking they sold me a drip tray that was to small. now some cloths gets caught up in washer.
from face book to tweets.
[protected]@gmail.com

My stove with Doble oven has a defect that is caused by steam coming out of the oven. It has damaged the Clearwater on the front face right above the steam spout. This was an expensive stove and I already spent OVER $400 replacing front left element and when the technician repaired it, the front right element went too. He said this thing happens so now I have no front right element. The face of the stove looks terrible and this is caused by poor design. I am not very inclined to purchase another Maytg product and neither is anyone who sees the condition of my stove.

I bought a Maytag model # MVWX600XW washing machine August 20th 2010 from Home Depot. I cannot wash clothes in it because the lid will not lock when closed. It is a top loader model. Even when the is locked the clothes don't all get a wash. Some of the clothes are even completely dry after a wash. How can people buy a product with quality like this again? I just bought a dryer last year from you, trying to match the product. Since then all the washer problems have started. How do we resolve this issue for a washing machine that is 6 1/2yrs old?

I owned a Maytag dishwasher purchased in 2001, loved it. So of course, when we moved and I needed a new dishwasher it had to be Maytag. Purchased it, no so happy. My dinner forks, soup spoons and serving spoon handles are too large for the utensil slots. The forks and soup utensils are used daily. Also, I have the softest water of my life and to assure clean dishes I run the unit on pot scrubber and use Cascade Platium with every load. Thank heaven it is an extremely quiet unit and I do love the stainless interior. Would I buy another Maytag? I honestly don't know.

We purchased a front load washing machine in September 2016. It is located in our FL condo. We didn't use the machine until we came to FL in January 2017 and it is already "out of service". It makes a grumbling sound and the door is locked. We called service (Flamingo Service, Miami, FL). After nearly a week, they came to say a part needs to be ordered. They will not return for another week. We have been to the laundry mat several times ($50) to keep up on our laundry as our machine will be down at least two weeks (if...it is repaired when the service company returns). We have purchased two other Maytag washer/dryer sets for our other homes and I'm now beginning to think this was a huge mistake.
My request is that this washing machine, which is much less than one year old and already causing problems be completely replaced. I do not want a repaired (lemon) washing machine in my home.

My brand new $1000 dishwasher wasn't working after just 2 wks of use, Service request on 01/31/2017as appliance was under warranty and still till today 02/27/2017 my dishwasher is not fixed.
On top of that even after writing to the customer support a few times and repeatedly stating my problem there has been no action.
I am without a dishwasher for a whole month now and would like to see some reaction from the company.
As a customer all i see is that i have spent a 1000 dollars for it and i am not getting any use out of it

I was unhappy that 2 days into owning my new washer it had already quit working. First of all the lid lock was not installed correctly and then to find the wire that connects to the control panel wasn't plugged all the way in and came lose. I don't like having to call a service technician 2 days after getting it into my house. My confidence in it lasting is very low.
It was poorly put together.

On 2/18/17 I purchased a maytag bravos xl washer and dryer from Larry Ness at the miles maytag home appliances center, 2013 Springwood Rd. York, pa 17403. Mr. Ness advised me the appliances would arrive at the store Thursday 2/23/17. I asked him if I could pick them up Friday because I was not available Thursday and he said he would be open until 7 pm Friday. A friend left work early Friday and met me at the store at 6pm. When I presented my receipt and said I was there to pick up my appliances, Mr. Ness advised me the appliances were not arriving until Tuesday February 28. He then told me that he never told me I could pick them up Friday, he said he told me he would call me if it came in early. I was inconvenienced and my friend was inconvenienced and my receipt clearly states "bring to York store for customer pickup 2/24/17."I NEED TO CLEAN MY CLOTHING!

Purchased this washer in 2012
right from.beginning we had to have a service man out.
This washer has been nothing but a headache for the 4 1/2 years weve owned it.
Weve dealt with it until finally the computer has went bad and when moving it to replace it noticed their is oil on the floor so i guess the motor has went bad also not a very long life for a washer you paid over:500.00 dollars for.
Ive had to unplug the washer many times to reset it over the last two years just to get laundry done .
So needless to say its been the worst washer weve owned. This is our third maytag . Dont think i will be purchasing another matage.
What happened to matag appliances?