Maytag
Reviews and Complaints

First of all, bought the washer about two months ago. I am not happy with this machine at all, especially the agitation system. MY complaint is I followed instructions and poured 1/2 cup of bleach in the dispenser expecting it to be apportioned at the right time. When I took my white t-shirts out, new, I might add, two of them had holes where the bleach must have gone directly on the material. The shirts cannot be worn again. I put a darker colored towel underneath so the holes can be seen. Unfortunately, I only took a photo of the worst one. I will not use the dispenser again, but dilute the bleach myself.

Purchased a new Maytag washer and dryer in November 2016 it is currently 7 months old. Stopped spinning called my warranty for service a technician called and four days later he appeared said the bells had slipped off put the belt back on which in my opinion was not a good decision in the first place if a belt falls off of a seven-month-old machine there's something wrong with the belt told me it was repaired and left I put my washing machine the following morning into a self wash because it had been sitting and he had been working on it. 2 minutes into the self wash the same thing it stopped spinning I called Maytag back again and was told they would give me an appointment as soon as possible well they got me one the next day, this morning between 12 and 3. At 8:30 a.m. I received a phone call from the tech who tells me he is ordering parts and will not be here till next Tuesday which means I am going to be without a washing machine for two weeks a new washing machine. This Tech also informed me that he's ordering parts although I have no idea why or what I was never given a ticket I was never told anything but that my belt came off and suddenly I'm getting parts why I don't understand why this wasn't done the first time he was here. I live in a very rural area I am 26 miles from the nearest city to do any laundry . This has been a very unpleasant experience it has gone on for over 2 weeks with a brand new washing machine this is not expected or acceptable behavior from Maytag on a new washing machine

I have had service on my Maytag washer at least every 3 months or so. It is now broken again and it was repaired last Thursday, June 15, it broke the next day. I do not understand I have the service contract and according to it if the washer is able to be repaired we should get a new one. We are now having trouble with the service companies. Could you please help.

We purchased the Maytag Bravos XL November/2016 from Lowes. We checked on reviews and it got 4 stars... Its June/2017 (7months later) and our, not even a year old washer, is broken. The error code is LF. (Low Fill) Which all of the screens and hoses were checked. Checked online and this is a common problem with these washers. It's the Water Inlet Valve electronic switch that has gone bad. I called the customer service(Saturday morning) and they said they could have someone here on Tuesday. I got another call Monday morning from a repair shop stating that Whirlpool/Maytag messed up and they don't service my area and I would need to call Whirlpool back and schedule another appointment with another maintenance shop... I'm extremely disappointed. All of our appliances have always been Maytag. When Whirlpool took over, Maytag is now "Whirlpool junk!" Our washer smells terrible and I clean it regularly with the Affresh. The washer does not fill with enough water to clean the clothes properly. We often have to rewash our clothes because the washer does not get our clothes clean nor does it rinse the detergent out. I have found hundreds of unhappy customers of Maytag/Whirlpool washers with the same complaints. Online there is a tutorial on how to completely disassemble your Maytag/Whirlpool washer to clean the bacteria and stagnant water that creates the foul smell that happens due to a design flaw of the washer. But, if you do this, you void your warranty... This washer is very expensive and we are not a wealthy family that can buy new washers every year.. I am very disappointed in the LACK of customer service and how they really didn't care. Unfortunately, my family, friends and co-workers will never buy any Maytag/Whirlpool appliances.

I purchased a maytag (l/c intentional) model MDB8949SBW in April of 2014. The touchpad started acting up after about 18 months and the system completely quit in May of 2017. "The parts are not under warranty" They wanted over $300 to fix a $550 washer. This is the last Whirlpool product that will grace my doors. German and Japanese appliances here I come.

Save your money -- Buy something else.

Purchased this washer on 5/31/16, it stopped working on 5/25/17. It really says a lot about what kind and quality of products thatbyou are selling Maytag. The washer lasted for 359 days before breaking down. I called for service on 5/25/17, my work order was given to Chattanooga Appliance, my appointment was scheduled for 5/26/17 between the hours of 8 am and 12 noon.I was called by Chattanooga Appliance and told that they could not service me on this day. Rescheduled for Monday 5/29/17, they apparently forgot that 5/29/17 was a holiday. Called Maytag back on 5/30/17, they called Chattanooga Appliance and they told Maytag that theytold me Monday 6/5/17, which was a lie. Maytag then told me that Chattanooga Appliance had an opening for Wednesday 5/31/17 which I refused because of the lie which they told and asked for another company. Was given Matrix Repairs for Thursday 6/1/17. They came out and determined that two parts needed to be replaced to get the washer fixed. It really sad that a new washer only lasted 359 days! You try to support an American company and you get what amounts to a refurbished washer! Instead of repairing it you should be replacing it! I get a one year warranty on a $20 cd player! It really says a lot about your company! And to speak with someone about a warranty one minute you're talking to Maytag, the next you're talking to Whirlpool, it's really very frustrating and I have no problem saying buyers beware!

My family recently purchased a home. It is no mansion, but it is certainly something to be proud of. Along with renovations, we updated the appliances in our home, including a dryer.

Our very first brand-new dryer. A Maytag.

We were ecstatic over the realization that our hard work could produce a luxury unavailable in our previous apartment-dwelling lives. We were so happy to buy an American-made product!

When one does not have to visit the laundromat every other day, life is beautiful.

Unfortunately, my family and I will be going back to that life, at least for a while. The dryer we purchased broke down less than two months after purchase and delivery, and the unprofessional nature of the visiting technician failed to assure us of a swift and effective repair. The felt liningsimply separated from the drum. We will have to wait another week, take off from work, simply to wait for a service that should have been completed with adequate information.

This information was provided via chat and phone.

I spoke to the dealer, Home Depot, and they could not do much at all other than give us Maytag's customer service number. As you can imagine, this can lead to a roller coaster ride of ingenuine bots, uninterested associates, and nonexistent management.

I posited a question to each live person and chat entity encountered, "If you purchased a Maytag product that malfunctioned in this manner after only two months, would you purchase one again?"

The answers from your employees were canned and confused them. I sensed a complete lack of empathy. Of course they would not buy from that brand again. No rational person would. (I am currently waiting for my new Maytag washer to malfunction any time now). One of your employees even stated that their dryer never malfunctioned.

That is nice. So why did mine?

I am seriously disappointed in the quality of your product, and the subsequent treatment received from your staff, who seemed to pawn me off on the next available department. I am seriously disappointed in the ridiculously short lifespan of your product. And I am completely disgusted with what I assume to be a third party repair service that came to visit as a technician. I really hated wasting my work day for that visit, and I dread wasting another day next week for the second visit.

What is really sad: I have lost faith in products made here in the US because of you. I remember my parents purchasing a used Maytag when I was a kid. They still use it decades later.

When and where did you drop the ball?

We purchased a Maytag Bravos XL Washing Machine (MVWB700BW0) on November 30th 2014 (that’s right, the machine is only two and a half years old!).

This past week the machine started making a noise during the spin cycle which sounded like a plane taking off. We called a repairman (highly rated on Homestars) who was extremely helpful in assessing that that the bearing was worn out and would need to be replaced. This Gentleman told us that while the parts would be approx. $200 CAD, the labour costs would run up as this repair could take a few hours (his hourly rate would be $79). He then informed us that the bearing should be covered by your warranty. All of his help was offered free of charge!

Expecting to get similar great service from Maytag (we had heard about the great machines and service which is what prompted us to buy your appliance in the first place), we called the Canadian help line. It was at this point that we discovered that Maytag is now owned by Whirlpool and that there is no Canadian assistance. All calls are transferred to America.

The first person my wife spoke with (Karen) offered no apologies for our stress and dismay at having to go through this with a machine that was only two and a half years old. She also suggested that the reason the machine failed is that we didn’t take care of it. My wife then asked to speak with a supervisor and was told that one would call back very shortly. I had to call back the next day as no one bothered to return the call.

My experience on the phone was even worse than my wife’s. The first person I spoke with (Messan) initially told me that this repair would not be covered by the 10 year limited warranty. He then asked me if I knew how much the parts cost (I’m not the one who works for Maytag/Whirlpool!). As the discussion went on he then changed his mind and said that the parts were covered but that labour was not included and the cost for that would be $112 + tax for the first 30 minutes and $23 per 15 minutes of service thereafter ($92/hour). He couldn’t even give me an approximation of how long the repair would take (surely ours is not the first machine that has needed this work done). I was quite confused as he didn’t seem to know what he was talking about and so I asked to speak with a supervisor.

I spoke with a supervisor (Heather) who, other than repeating the phrase “I know this situation can be quite daunting” ad nauseam, seemed only to care about confirming a day for a repairman to come out and start the work. She informed me that the cost for parts would be included but that the labour cost would be $89 for the first 15 minutes and $29 per 15 minutes of service thereafter ($116/hour). When I told her that this was different from what had already been quoted her answer was that she was offering me a better rate as a show of good service. When I informed her that her “good service” cost was more than the original quote her only response was “oh, I guess you’re right”. Perhaps calculators should be provided to your team! I then asked if she could just arrange to send the parts and I would have the repair done by the serviceman I contacted originally (so much cheaper) or perhaps, in the interest of keeping a very frustrated customer somewhat happy, offer a discount on the labour costs. Unsurprisingly her answer to both requests was “we don’t do that”! At this point I gave up.

Any company that honestly cared about their customers would understand the level of frustration at having a practically new appliance fail and make some attempt to show empathy and rectify the situation so as to keep that customer in the long term.

Due to the lack of care and customer support I can think of no reason why, even if we should choose to repair the washer, we would give Maytag/Whirlpool any more money (at an exorbitant repair rate), nor any reason why we would ever consider buying another one of your products again.

We were told by Home Depot (where we purchased your product) that your labour charges were outrageous and both Home Depot and the repairman I spoke with warned that we would not be happy with your customer service. They were correct! You have ruined the once good name of Maytag and have extremely poor customer service.

I bought this washing machine several years ago when my old Kenmore went out. I WISH I had my old machine BACK! This machine is the worst I've ever owned. The "low water - energy efficient" is just ridiculous. It DOES NOT clean my clothes! How can it be energy efficient if you have to wash your clothes 3, 4 and sometimes 5 times to get them clean? My clothes never look or smell clean. If I have a small stain on something, I always wet it, pre-treat it, and make sure to check to see if the stain comes out before I throw it in the dryer, because 9 times out of 10 - the stain is still there! My clothes never smell clean. In fact, they have an odor. Sometimes I can still smell body odor under the arms of my t-shirts and sometimes I can still smell my perfume on my clothes. This tells me that my clothes aren't getting clean at all. When I look in the washing machine and see that there is hardly any water in there while my clothes are washing and rinsing - my common sense tells me that there is no way my clothes are getting clean. This morning I put a sheet in to wash because there was a spot on it. I wet the spot and pre-treated it with SHOUT spray. When I took the sheet out - the spot was still there and it still smelled bad. WOW - it was as if the sheet had not been washed at all. I absolutely HATE this machine, but I cannot afford to trash this one and go buy another one, because I spent TOO much money on THIS awful washing machine. I have seen MANY bad reviews on this machine. WHY doesn't MAYTAG do the right thing and recall it? I would love the opportunity to get a new machine in place of this one! As consumers, we should be compensated for a really bad product.
Karen Lanfear
[protected]@gmail.com
[protected]

I have a 18 month old MVWX655dwo that is now a utility room ornament rather than a washer.Stopped spinning out after the 1 hour wash and my clothes still have soap in them and aren't clean.Service is 75.00 per hour and wont likely be long before the next issue.I replaced it with a 20 plus year old performa that is rusty and actually works(costs 30.00).Clean clothes and no laundrymat, Thats what I am talking about.Extremely unsatisfied with this product and I will fill out every forum I can find about what a poor quality product this is and that still wont be enough.I am a 20 year plus Hvac tech and have never seen such a inferior product in my life.Any reimbursement would be a huge surprise to me, but something has to be done.Ser# c51344716

Drying cabinet.
Trying to fix it fir local Police Station.
4 hours timer switch
Phoned uk spares dept and after passing me to 6 diff people on phone, all spares not now made.
This is crap, £1000 unit in bin for a £30 switch.
Please email me the part number and these are still made.
STOP PLAYING GAMES AND HELP ME FIX IT.
IF NOT SHAME ON YOU.
paul.[protected]@carillionplc.com
[protected]@downing5.plus.com
[protected]
Art number
[protected]
DC 170 U

We purchased a Maxima xl from our local Maytag Store now known as Appliance Solutions in Tulsa, OK in 2013. The Tag ID is MHW8000AW S#C2515006. The sold us a extended warranty for the purchase which is not up until sometimes in 2018. We have purchased many products from this store and they assured that extended warranty meant that if anything went wrong with this machine that made it not repairable that it would be replaced at no additional cost. The warranty was through Safeware Claim # 3107897. Well something happened inside the washer about one month ago, a plastic part broke and flooded the house and the internal circuit boards in the machine. The Maytag Repair Person brought out new parts and after putting them in said that nothing can be done it cannot be repaired. The warranty we just found had a dollar cap on it and all that is left on it is $233.00. Safeware is willing to throw in another $100.00 for good measure I guess. Spoke with Pam in Escalation at Safeware today 05/23/2017, she was not a terrible person but says that $333. 00 is all that is available and will send it to us asap. We did purchase a Warranty and if this is what is left then it is our money. This is a giant mess. We have purchased at least 3 refrigerators, 2 or three microwave ovens, a double convection oven, several washers and a dryer that has outlived everything else from this Maytag Store. Only two people have been sympathetic from the Appliance Solutions Store. The lady in the repair dept. Suzy and the Repairman who came out to the house. The other store personnel including a manager named Matt spoke to my husband like he was begging for free merchandise and are unwilling to show us any way to help with getting another Washer or even dealing with Maytag to determine if the Maxima xl had some kind of defect. This has been a pretty nice product up until this fiasco and we are so disappointed that no one wants to admit that we had a possible defected product.

We are aging and not in a financial position to just run out and buy a new washer and I have wash stacked up so high at this point that it will take a week or more to get it all clean, folded and put up. Someone needs to take responsibility for this product. It is sitting in my Laundry room on its stand looking as tall as a refrigerator, still in great shape and very clean. It is now just a big piece junk and its too heavy to push out of the way. We have not abused it in any manner.

Lesson learned: Buy my future products from people who care about my business, with better warranties and who are truthful about those warranties.

Someone needs to read this and please let us know what can be done to help us in some manner. I need a washer really badly so please do something. I have had the same Maytag dryer for over 20 years. It wasn't broke so I did not feel the need to replace it. This dryer has outlived 3 Maytag Washers and it is now drying my clothes that I now have to wash by hand.

I am sorry that I do not have photo's I am computer literate but some things I still have problems doing like uploading information. I can text pictures if that will work because I do have some on my cell phone.

Mrs. J. Jones - email: [protected]@live.com
Contact Phone: [protected]

Maytag sells some serious lemons. I purchased Maytag Front Load 2000 series clothes washer 3 years ago. It worked ok for a year. Since then, I had so many issues with it, that I don't even know where to start. For the past two years we were able to use the washer on quick wash and extra low spin cycle only. Today I can't even turn it on. It's a piece of crap and I will never buy anything from Maytag again. On one of the social media groups someone asked about the good clothes washer. I advised people to stay away form Maytag and not surprisingly a lot of people agreed with my opinion. MAYTAG, STOP SELLING THIS CRAP TO PEOPLE!

I bought a Bravos Gas Dryer from Home Depot. When I received it, the steam refresh was not working. Since I live 30 miles from the city, they told me to find my own repairman. I did and the cheapest was $200.00 traveling time, which Maytag refuses to pay. I already paid over a $1000.00 for this dryer that does not work, and I am expected to pay another $200.00.

Dear Maytag people,

My old Sears washer gave up the ghost and I purchased a new Maytag Washer form Lowe’s May 2011.
Model #: MVWB450WQ2
Serial No. Series: 300

I selected this particular washer because of the large tub with no spindle in the middle. This allows me to wash large comforters & quilts. THAT PART I LOVE.

However, I’m assuming because of the brilliant laws by the water conservation board and the EPA, it doesn’t fill with enough water to cover my laundry. I have to add three or four Rubbermaid tubs to have enough water to efficiently wash my laundry. If I forget to set my timer I sometimes forget to add the water. For instance today I washed my sheets. I forgot to add water and it wadded my sheets up into a ball & wobbled so fiercely that it actually moved my washer about 6 inches.

I used to like to soak my towels as long as I wanted to. Now this brilliant washer that has a mind of its own and it shuts off & drains the water out.
DEAR EPA EXPERTS THAT IS DEFINITELY WASTING WATER.

I’m suspecting that you are forced to comply with the idiotic rules that the EPA passes. These have to be the stupidest people on the planet.

If you at Maytag implemented these computer controls then I’m pretty upset with YOU.

For ME, nothing can be done at this point except to keep adding water to every load I wash.

For YOU, nothing can be done with this particular model. Hopefully in the future you will consult someone who actually does laundry on a daily basis before making a product that creates so much frustration for the user.

We purchased the Maytag Performance series washer model # MHWE900VJ1
in Aug 2009 and it shakes and vibrates badly. Called an authorized service company to look at it and the main bearing for the drum needs to be replaced at a cost of $700. The technician did not recommend the repair but rather to replace the machine. The machine is only 7 years and 8 months old and it already needs to be replaced. Wow that is some performance.

Hello...most frustrating dealing with Customer Service. First they offer a call back...they never call. Better off staying on the phone for 20 minutes to get through. The washing machine fails within a year. Took 1 month to get the part, part broke within 4 days another month waiting. Elderly parents
purchase a maytag because they are, so we thought one of the best...well we will never purchase another maytag appliance nor shop at City Furniture in Castlegar BC. Better off with Kenmore...service is much better.

Dryer was only 4 years old, the dryer element went out on my dryer. Called Maytag customer service about sending out a free replacement part, they were very rude.
They wanted to sell me a warranty for $$300.00 to take care of the repair. I just wanted them to ship me the part for free based on the age of the dryer and condition. They said they couldn't send me out the part. They told me it had to go through a third party. Manager wanted to send out a repair person to install the part for $250.00. Very unhappy. No more Maytag appliances for me. Passing it onto friends. Leaving my review on the internet. Terrible customer service. $65.00 part, how stupid is that.

After filing the first complaint this Melanie called me to help resolve my issue and so I called her back. I talked to some other guy there and after giving him my reference number she left he still had no clue what was going on. Finally he sees my problems and said they were offering me a free six month warranty. Why would I want that when the washer never worked in the first place and on top of that I never could get anyone to come out to even look at it? Taking two days off work for no one to show up and on top of that a washer that doesn't work that's brand new. Terrible customer service and I will let everyone I know what I went through. Nice job Maytag.

Date of incident 4-23-17
Motherboard/control panel stopped working
Model# MF 12569YEM0 Serial# K11668270
Maytag is aware of the parts being defective on this particular model. I think the company should stand behind their product and offer a repair on these models. I have been waiting for parts to come in so the repairman can do the installation. I paid $1600.00 for this model, and now have to pay another $350.00 to have it repaired! Not a fan of Maytag anymore, and I will share this info to all my friends, for consumer awareness.