McAfee
Reviews and Complaints

Good Afternoon,

I purchased McAfee® Total Protection - 3 Devices over 1 year ago. It has recently come to my attention after experiencing issues with my computer that Mcafee has not been protecting my computer and instead stated for the past 384 days that the trial has expired. Only once I spoke to your customer service did they reconfigure it so that it was working. I would like to be refunded for this period as I was paying for MacAfee to protect 3 devices for me yet it protected non, I did not get the service I paid for and my computer suffered as a result.

My account is under the email address: jack.[protected]@gmail.com

Information regarding what happened should be under my previous support ticket.

Regards

Jack

A person claimed he was calling on behalf of MacAfee. I had answered an email about renewing our subscription to MacAfee. I fell for this person's ruse. I said I did not want to renew and from there I got caught up in a long conversation. Somehow this person got our checking account # and was taking money out of our Heloc loan and transferring it to our checking. From there he tried to take out $50,000 the first time and $100,000 the second time. I contacted our credit union where we do our banking and their risk management department got involved and trying to make sure this person does not do this again and trying to find out who he is.

I thought you would like to know that he claimed he was calling from the BBB.

This was a scary experience for me. I believe he did not have anything to do with the BBB.

Hello, I bought a McAfee subscription over a year ago, on a laptop that no longer works. McAfee have debited my card for an Auto-renewal subscription. When trying to contact them, I cannot. Its impossible. Their webchat doesn't work, their phone number online is only a USA number & I live in Ireland. €80.00 is a weeks worth of food in my house, unbelievable!

We cancelled our subscription with McAfee a loooooong time ago. Now we have Macs and don't need it. For years we've received dire warnings about our subscription about to expire, sometimes weekly, sometimes daily. Emails requesting them to cancel us, requests to unsubscribe from emails, ignoring the emails - nothing worked. The most recent email last week said, If you did not renew your membership, your account will be closed within 48 hours. So what did they do? They charged us 399.99 for another subscription/membership. When I got the email saying we owed 399.99, there was a phone number to call to cancel, which I did immediately. I could not understand the person on the phone, asked for his supervisor. His speaking was worse. Asked to speak to an American so I could understand 'em. He said he would try to cancel from his end and hung up.

This is a very stright forward case by mcafee charging my credit card and using my information to renew a service I had in the past and does not require at this point in time I have not requested a subscription renewal for [protected]

I have received e-mails from McAfee starting May 19 2022 I called the service number and was told I would have to do several things to cancel security services I never ordered. I answered e-mails. The e-mails I've replied to--to several different addresses, are responded to with: "Sorry it didn't work out." or, "On vacation."

I hope McAfee will quit trying this.

Received an email informing will be charged 499.00 for continuing services. I've never ordered services to the best of my knowledge. I will attach a copy of the email I received today.

I purchased a McAfee AntiVirus 1 year subscription card, which has a 25-digit product key. By taking/calling McAfee free support help I was going to have this McAfee security product downloaded on my 2nd laptop at my home.

So, I called the McAfee free support help ph. #[protected], and asked support person to help me remotely to download this AntiVirus on my laptop. Then support person said to me to type "support. me". I did that. Then support person asked me to give the 25-digit product code. In order to do that, I scratched off this product key on this card. And surprisingly noticed that a total of 3 characters were half erased or semi-legible. So, I couldn't provide correctly this 25-digit code to the support person. I guessed those 3 digits and provided the full code. The support person said that it is incorrect code. I asked the support person to help me give those 3 digits. The support person couldn't help. These are the 4th digit & 7th digit from the beginning and 4th digit from the last. Please see listed below the incomplete 25 digit code. If McAfee helps me provide these 3 erased/semi-legible codes then I can use this card, otherwise, I would be loosing my money of purchasing this card. The info. about me is as follows:

Name: Rasik Desai, I live outside of Philadelphia area. Cell Ph. [protected], email: [protected]@yahoo.com. If someone from McAfee support can contact me by ph. or email and provide me these 3 digits, that would be a great help. The incomplete 25 digit key is as follows:

"G2F 6-6 UES-GDQY6-K3E96-A 2MM". As I have said above, the 4th & 7th digits are missing from the beginning, and 4th digit from the last.

I get emails from McAfee services. I never remember signing up, but in any case, have requested they unsubscribe me about 10 times over the past couple months! After hitting the unsubscribe button, I get the message saying "successfully unsubscribed" then I continue to get their emails. The fact that they continue to harass me, with threatening "your device has been infected!" messages is extremely frustrating, and makes me suspect them of deceptive/phishing practices. I will report to my attorney general if necessary.

I have been receiving on the average of twelve renewal offer emails per day from this company for at least a year. I've tried emailing them to cease but the emails were never replied to. I called the number I was given and it's always in India and they do nothing. I sent a letter to an address given, only to have the letter returned for "not deliverable as addressed". They have made it impossible to stop these harassing emails. One problem is the emails come from a different source every time so one "unsubscribe" takes care of that one but leaves countless others continuing to be sent. The only way to stop this, in my opinion, is to get the main office of McAfee to stop the emails. I truly hope you can help me with this problem.

I did NOT renew my service and it was NOT downloaded to my computer. I have been getting bills from Rockland Federal Trust since February for the software.

I do NOT even have Rockland Federal Trust anymore and haven't for a few years. They tell me McAfee has to reverse the charges. I have called and spoken to them twice and they tell me they will take care of it. Today I got 2 bills from Rockland saying I am responsible.

When I last spoke to McAfee he promised me it would be resolved in 3 -7 days and it has NOT. He gave me a reference number of 1-[protected]. I have tried to call 5 times today to [protected] and it says it is out of my area.

PLEASE HELP ME,

Sandra L. Pendergast

21 Sanborn St #7

Reading, MA 01867

[protected]

David Johnson, representing McAfee

Phone number: [protected]

Ref number: [protected]

Refund: $389

April 24, I got a phone call from David Johnson, located in Seattle, claiming to work for MacAfee regarding online access 2022. He wanted me to download TeamViewer so he could help me remove my access to MacAfee online access 2022. He also told me that I have a refund of $389 coming to me. He asked if I had other account than with Chase bank and told him no. Today April 29, 2022, I called David two times on April 26 to get this worked out, but no luck. As of today April 29, 2022, I have not received my refund. Please investigate this man.

Thank you for your attention to this matter,

Brynjar Halldorsson

Email address: [protected]@gmail.com

Mcafee just took money from my account and I do not remember subscribing to auto renewal.I am a struggling student in South Africa.They just took my whole allowance.I purchased the antivirus last year.I did not get any notification that I subscribed nor did I authorize the transaction.

I placed on order for McAfee Total Protection for $29.99. I was trying to pay for a Verizon 12 phone for 97.03 for fees, etc. I tried 10 times and it would not go through. I called my bank and they said they didn't see any attempts. So it was Verizon, Verizon checked and stated it was not them.

So after calming down, I realized I just installed McAfee. I called McAfee and told them something is wrong, give me the money back, this was in about 1 day. I was told, I think by mistake, there were serious issues with the software, so the tech, deleted it off of my account. When she made the statement about the flaws, I asked why would you sell a product when you knew there were problems, of course no answer.

When I first looked all my user names and passwords were gone. My Dell laptop got destroyed. I think I might have about 1/3 use.

No Excel, Word, PPT, Acrobat Pro, etc. This has been going on since around April 3 or 11th. on the 22nd my One Drive disappeared.

They did refund my money. I keep getting IM on FB asking what they can do to help, I said nothing. Then when I wanted to capture the whole text message a lot of data was missing, maybe they deleted it or just rand out of space.

I im'ed this morning asking to provide me the whole chat session and asked to speak to a supervisor, no one has contacted me. I verified my name, email and home address, then the tech said you "have to give me a credit card # before I can transfer you". I said no but he kept asking. I told him you do not need my credit card # for me to be transferred.

I hung up, spoke to a guy named Neil, told him that guy asked for my credit card #, 4 times, he said we don't ask for that. So I requested a supervisor to call me back, I was told sometime today, so another day I can't go run my errands.

Hello, I have an active account for McAfee Total Protection. Yesterday McAfee attempted to remove 84$ and some change from my cash app. Luckily there was no money in this account. I have had trouble with McAfee Total protection and someone breaching my account. My account is up for renewal 12/2022

I have paid $59.50 on3/20/22 it has been deducted from bank account on 3/20/22 [protected] [protected] TX MCAFEE WWW MCAFEE 5968

Please quit interfering with my computer saying Mcafee has expired.

I'm really tired of it !

Goldie Ling

Received the following email, yesterday 4/14/22:

NVOICE MAC011418 DETAILS

We have received your order.

We are much obliged to inform you that your order has been auto-renewed. We have charged you an amount of $299.99 for McAfee® Total Protection.

You can call our customer service team for a refund- +[protected]

-----------------

Notes:

1. Your account has been auto-debited and the charge will appear on your bank account in the next 24 hours.

2. Please retain the copy of Invoice as the proof of your service for 1 year. If you have any questions or queries about your order then see the help document!

Steve R Hughes

Billing Team

+[protected]

Oaremz Cooper

Attachments

Apr 11, 2022, 9:28 AM (1 day ago)

to bcc: me

HELLO

THANKS & REGARDS TEAM MCAFEE

Attachments area

I received an email from Donnellf Minhf on April 1 2020. The email shows an order ID number and states that "We have successfully processed your payment of $599" for "McAfee premium service plan".

I can't begin to tell you how concerning this is coming from a company that is supposed to protect my computer and you've been hacked!

The phone number on the billing statement is [protected] and states is was sent via McAfee 2022 USA BILLING TEAM (see attached).

PLEASE LOOK INTO THIS

Judy Dunham

Got notice my computer was infected and the I had to download the newest version of Mcafee. I could't do anything, it was locked. I downloaded and it seemed to be fixed. HOWEVER my subscription did't expire until next month. So Why didn't my current subscription fix the issue? I am not happy about the way this was done! Was I scammed, I have received lots of e-mails from Mcaffe confirming the new subscription so it seems legit. YOU TELL ME!