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1.6 46 Reviews 2872 Complaints
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McDonald's Complaints 2872

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C
5:15 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I was at the above named McDonalds around 11:00 am. We pulled up to the menu to find NO menu for breakfast. I had to ask what was on the menu for breakfast I was told to look at the board. I said I see no menu for breakfast then asked what they had to offer which then I asked if there was a combo with pancakes, bacon, egg, ect. I was told oh yes but no...

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T
9:30 am EDT

McDonald's The delay in receiving my order and lack of respect

Today the 29/06/2020 I visited the Savenay restaurant number 25001502 and ordered a Mc First Poulet menu price 4.95 euros CB05 at 12:02:11 paid by card.
I sat down with my number 105 which i am accustomed to the system, very few people were in the restaurant, however after about 10 mins it began to get quite busy. I noticed people being served prior to me, I went to the pay desk and showed my receipt and asked the lady in my best French was there a problem with my order, she told me to sit down and wait. This I did but after 30 mins the restaurant was very busy and all the people that arrived after me were being served. Again I went to the pay desk and asked if there was a delay with my order the lady did not reply but went to find my order but it had not been prepared, I was then given my order and a lady in a dark uniform said something to me which I did not immediately understand, another lady said "oh he is ENGLISH" then they just carried on if I did not exist. My French is not perfect but I can make myself understood very well which I clearly did in order to finally get my meal. I was very disappointed with the exceptional delay and the comments about me being English in particular to my understanding of the French language. I have a family of 3 teenage children and use your restaurants on a regular basis in France. Very disappointed on this occasion.

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R
10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Service

As we all know, there is an epidemic going on with the coronavirus. What I have observed is that majority of the staff, including management, do not wear plastic gloves. Also, the major complaint is that every time they serve a customer with French Fries order, they always stick their entire 5 fingers into the French fries paper cup red holder...how unhygienic and unsanitary is that...why don't they open the French fry paper cup holder on the outside of the French fries holder that is given to every customer.
Also, when they give a cup for soda/coffee, etc...they stick 2 fingers inside of the cup...why can't they just pick up the cup on the outside of the cup, why are they sticking their 2 fingers to pick up the cup...that is so dangerous because anyone can pick up a virus/bacteria/ coronavirus, , , , etc...You really need to have McDonalds change their practice on handling these products...this incident is observed on a continuous basis...at the Cedar Knolls, NJ McDonalds location. I have also seen it at other McDonalds locations...this is so disgusting...such a behavior...you need to enforce the unsanitary practice to management and employees and strongly enforce they should not being serving people in this manner...and have undercover management inspections of their employees and you will see what I am saying is 100% truthful...thank you...just a concerned citizen..

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Z
2:34 am EDT
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McDonald's Shaming of food

Hello, I used to love Mc Donald's but the last 6 years or so I now avoid at all cost. Here is why. I used to work at a McDonalds in Sulphur, la many years ago and we insured the burgers etc. were thrown away (shamed) after a certain period of time. Now its like the supervisors do not care. I have not had a hot cook burger in a long long time. Always old and dried up like its been sitting in the bin for hours on end. Tired of giving away my hard earned money for cold dried up food/the fry's also If I can make a suggestion. Retrain your employees on the amount of time you should discard or shame throw away the burgers fries etc. because of being in the hot bin too long. You improve this I guarantee you will bring back millions of customers. A concerned X guest that would love to come back when I know I can get a hot juicy burger. I hope this helps. My name is Robert Zoblisien email : [protected]@icloud.com

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P
10:00 am EDT
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June 20, 2020; 8:25 AM. The clerk was wearing a mask and gloves, but her nose was not covered. She actually pulled the mask down to touch her face while I was waiting for my credit card. I am 74 years old, which puts me at a higher risk for covid-19, so this is an important issue. My advanced age should have been apparent to the clerk. I didn't get the...

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T
10:30 pm EDT

McDonald's Service

I ordered unsweet tea and diet coke with my McChicken sandwiches at store number 36715 today. When I got home I had sweet tea and a regular coke. I called the phone number given and the lady said if I would go back they will make it right. I live about 7 miles from this McDonalds. It would not be worth going back for drinks. I will never darken their doors again. I told her to email me some coupons and I would give them to the McDonalds on main street in Roswell, NM. She would not do this. Thank you, Frank Determan

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C
4:39 pm EDT
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On 6/5/2020, store #16917, I using the drive-thru had ordered 2 QP Combo Meals Upsizing both to a Lg Combo. Requested no pickles in both QPs, no salt on both FF, with 2 diet Cokes. And 2 apple pies. At the time it seemed that I didn't have the full attention from the person that was taking the order cause I needed to repeat myself about 4-5 times cause the...

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12:22 am EDT
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McDonald's® (1116 N BROADWAY) Order #4BFBD Jun-6-2020 Our order is (2 big mac meals, one fish fillet sandwich and 10 pieces chicken nuggets). What I received is one big mac meal only, the driver did not knock the door or ring the bell. I went out side by chance at 10:35 pm and found the food on the table while the bag is opened and not closed or sealed...

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K
2:07 pm EDT

McDonald's Order was wrong

I ordered three large fries and one medium only received one large fry but three mediums ordered two cheeseburgers Was supposed to only have meat cheese and catch up but has everything on them

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C
1:08 pm EDT

McDonald's Not getting a product I paid for.

At 11:31 I ordered a big breakfast. I got a big bag from the drive thru and went home. my order number was 56 I got everything on my order excecpt for pancakes. this was for my grand daughter. and the only reason I made the trip from 45th steffi to teckla. The butter and the other stuff was there that I ordered. I would like a replacement the next time I come in. my email is [protected]@yahoo.com, phone 236-6676. Name Craig Logan. Grand daughter Mikaila 5 years old. Thank you very much.

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Y
12:13 am EDT
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I'm sick of ordering food and have to pull over for 25-30 minutes to get food and my order all wrong or I didn't get what I paid for this the 3rd time 1st time I ordered a 4 for 4 got all my food but nuggets 2nd time I ordered a quarter pounder no onion got a raw meat patty the burger was red inside and the fries cold and had to take a tea which I told them...

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S
9:12 am EDT

McDonald's Salary

MacDonald emporium Mall lahore Pakistan can't give all employees full salary during lockdown..
Company give 2800 Pakistani rupees to the employees.. kindly I am a poor man..then I tell u about this issue..

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C
10:14 am EDT

McDonald's No hot water

I've been going to McDonald's since the 1960's. Today I was on the road stopped in tupelo Mississippi for breakfast. I always buy a large coffee and a large hot tea. Some of McDonald's don't have tea bags so I carry my own but they graciously will give me a large cup of hot water which in some instances I even pay for hot water which I don't mind. McDonald's #33459 refused saying it was not company policy. I asked for a manager. She came out after the clerk with the attitude ran back to tell her what I wanted. Well the manager came back mouthing off that it's the policy no hot water and that's it. Not changing policy. Very big attitude, then was talking to all the associate about me. I told her I was report ing her she said go ahead. Number on receipt. Nice customer service and southern hospitality.

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Update by Cyndee kane
May 07, 2020 10:15 am EDT

Don't stop in tupelo and expect southern hospitality all you'll get is attitude

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G
5:28 pm EDT
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On Thursday April 30, 2020 I visited your establishment on 3550 Conner Street Bronx, New York 10475 at 430PM. When going through the drive through I informed the gentleman that I was an essential worker and that the ID machine is broken at my job however I informed him that I have a recent pay stub along with my liscense. That pay stub is dated April 24...

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S
8:11 am EDT

McDonald's they don't want to serve us in cairo

Hi am yazan from jordan I had a problem here in Cairo I had call them on hotline services 19991 in egypt cairo they don't want to serve us they he says we are off and many time I had called them they says 24 hour they work today when I called them they says we don't have a services 24 hour we are off? how could like MacDonald a big company do this in egypt I have a record for services the bad behaviour from them how they wana close the phone they don't have a respcet how they don't wana work this my phone number [protected] please your our company they have to see this problem

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O
9:51 am EDT
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McDonald's Receiving rotten food with fungus on buns and green fries twice

I ordered two meals from the McDonalds Sri Lanka, Mount La Vinia branch yesterday the 14th of April, 2020 and was horrified to find fungus at the bottom of my bun and green fries! I called and asked them to send me a fresh batch, to check their expiry dates and make sure this doesn't happen again and they had the audacity to send me more rotten burgers trying to deceive me by picking out the fungus off the buns leaving holes and remnants of fungus. They didn't even care for my complaint! When I called them back, and requested to speak to the branch manager, an HR manager called me back, told me they do not know what I am talking about because they check their food and this has never happened before. When in fact, the only reason I flipped over my burger and check is because my friend advised me to do so the minute she saw a snap I sent her of me getting ready to eat! They offered me a free meal as a sorry but I was so horrified after this incident even after being a loyal customer who spends 50% of her salary on McDonalds! It's clear that the franchise owners
1. DO NOT CARE about customers HEALTH as they sell rotten food
2. DECEIVE their customers by sending the same rotten food when requesting kindly to check expiry dates
3. DO NOT follow proper storage procedures and standards
4. DO NOT follow quality control procedures
5. Staff AREN'T TRAINED properly to handle customer issues and complaints such as this, to not give me a solution but insinuate I'm lying.
6. They don't even have a complaints section on their website to contact them..

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J
7:20 am EDT

McDonald's china, racism against black people

In China, the Chinese people are openly discriminating against black people in your restaurants refusing to serve black people.

Since Coronavirus, the Chinese people in China has been negatively discriminating against black people in providing services. They're now refusing to serve black people in McDonald's restaurants.

What are you going to do about it? I've uploaded video proof !

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J
5:33 pm EDT

McDonald's is not allowing black people into their restaurants!

It is clear this should not be going on in any part of the world! But mcdonalds is allowing this! People will share this with the media! Please mcdonald act and correct this bad behavior!

Guangzhou, china and other provinces
Date 04/10/2020
Person is holding a sign saying no blacks will be served food at all.
Needs to be repaired!

I provided photos and a video to clearly show what is happening.

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F
Frankgee
US
Apr 14, 2020 1:42 am EDT

China has always been racist. The same people who snack on bats..

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T
9:49 am EDT

McDonald's found out order was mistaken when I got back home

I ordered the following items from the Mobil El Narges drive thru branch, New cairo, Egypt at 13:59 with order number: 1849, branch number: 1480215
2 double quarter pounder combo large (milkshake strawberry and blue fizz as drinks)
2 big mac chicken spicy sandwiches
2 double cheeseburger sandwiches

Only to find out when I got back home that the order was all mistaken:
2 single quarter pounder instead of double
2 regular big mac chicken sandwiches instead of spicy
1 double cheeseburger instead of 2

So I called the hotline 19991 and waited for 13 minutes on hold and then the agent told me to wait till she calls the store and give me a call back to resolve the issue I waited for an hour and no one called so I called the hotline again and waited for another 8 minutes for the agent to take the call only to tell me that there's nothing to be done by replacing my order and I said that I disagree and I want my money back and I dont want another order and I will file a complain and he said ok do whatever you want as if like he doesn't care, till this moment I have received no calls, no replacement order and no money back either, Nothing was done to resolve my issue keeping in mind that no one reviewed the order with me at the branch and the order was cold too so I decided to go back to the branch to return the order myself

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9:25 pm EDT
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I'm incredibly disappointed and disgusted with the terrible customer service I've received in this matter. How difficult is it to correct? I ordered 2 XL coffees and one had a partial shot of cream in it, I'm lactose intolerant and this kind of error is unacceptable as is your response! I would like to file a formal complaint with McDonalds International...

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review No products was posted on Oct 7, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2918 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

  2. McDonald's phone numbers
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    23%
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    4%
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    94%
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    32%
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    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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