McDonald's
Reviews and Complaints

My son & I were denied service becuz we didn't have a vehicle after dining hours. I pre ordered and paid online, we had to walk 5 blocks to get our food it was late but unfortunately I'm a single low income mother I was trying to feed my son. He was denied because apparently your policy is no service without a vehicle at drive up we forget covid-19

On July 29, 2020, I went into McDonald's at Northgate, Colerain Ave., Colerain Township, Cincinnati, Ohio. I saw a person preparing food with a mask below his nose and mouth. I also witnessed this person typing on a cell phone while handling food. He had a glove on his left hand only. This is a violation of the county's mask policy and coronavirus protocol. It is a danger to workers and customers. Cellphones are notoriously unsanitary. This food preparer is almost certainly cross-contaminating pathogens to the good he is touching.

Called in for order agent said branch is overloaded and to call back in 10 minutes

Called in after 45 minutes to get last order message I spoke to manager to say branch who serve my area has maintenance! Three different information?!

Excuse me we still through working hours my zone got three branches for mac is it my problem as a customer to call 3 AM in a morning to get food and find those unacceptable excuses? This was totally unacceptable by mac I received in my address for three years I expect your rapid response and actions

My number [protected]

Today the 29/06/2020 I visited the Savenay restaurant number 25001502 and ordered a Mc First Poulet menu price 4.95 euros CB05 at 12:02:11 paid by card.
I sat down with my number 105 which i am accustomed to the system, very few people were in the restaurant, however after about 10 mins it began to get quite busy. I noticed people being served prior to me, I went to the pay desk and showed my receipt and asked the lady in my best French was there a problem with my order, she told me to sit down and wait. This I did but after 30 mins the restaurant was very busy and all the people that arrived after me were being served. Again I went to the pay desk and asked if there was a delay with my order the lady did not reply but went to find my order but it had not been prepared, I was then given my order and a lady in a dark uniform said something to me which I did not immediately understand, another lady said "oh he is ENGLISH" then they just carried on if I did not exist. My French is not perfect but I can make myself understood very well which I clearly did in order to finally get my meal. I was very disappointed with the exceptional delay and the comments about me being English in particular to my understanding of the French language. I have a family of 3 teenage children and use your restaurants on a regular basis in France. Very disappointed on this occasion.

As we all know, there is an epidemic going on with the coronavirus. What I have observed is that majority of the staff, including management, do not wear plastic gloves. Also, the major complaint is that every time they serve a customer with French Fries order, they always stick their entire 5 fingers into the French fries paper cup red holder...how unhygienic and unsanitary is that...why don't they open the French fry paper cup holder on the outside of the French fries holder that is given to every customer.
Also, when they give a cup for soda/coffee, etc...they stick 2 fingers inside of the cup...why can't they just pick up the cup on the outside of the cup, why are they sticking their 2 fingers to pick up the cup...that is so dangerous because anyone can pick up a virus/bacteria/ coronavirus, , , , etc...You really need to have McDonalds change their practice on handling these products...this incident is observed on a continuous basis...at the Cedar Knolls, NJ McDonalds location. I have also seen it at other McDonalds locations...this is so disgusting...such a behavior...you need to enforce the unsanitary practice to management and employees and strongly enforce they should not being serving people in this manner...and have undercover management inspections of their employees and you will see what I am saying is 100% truthful...thank you...just a concerned citizen..

Hello, I used to love Mc Donald's but the last 6 years or so I now avoid at all cost. Here is why. I used to work at a McDonalds in Sulphur, la many years ago and we insured the burgers etc. were thrown away (shamed) after a certain period of time. Now its like the supervisors do not care. I have not had a hot cook burger in a long long time. Always old and dried up like its been sitting in the bin for hours on end. Tired of giving away my hard earned money for cold dried up food/the fry's also If I can make a suggestion. Retrain your employees on the amount of time you should discard or shame throw away the burgers fries etc. because of being in the hot bin too long. You improve this I guarantee you will bring back millions of customers. A concerned X guest that would love to come back when I know I can get a hot juicy burger. I hope this helps. My name is Robert Zoblisien email : [protected]@icloud.com

I ordered unsweet tea and diet coke with my McChicken sandwiches at store number 36715 today. When I got home I had sweet tea and a regular coke. I called the phone number given and the lady said if I would go back they will make it right. I live about 7 miles from this McDonalds. It would not be worth going back for drinks. I will never darken their doors again. I told her to email me some coupons and I would give them to the McDonalds on main street in Roswell, NM. She would not do this. Thank you, Frank Determan

I ordered three large fries and one medium only received one large fry but three mediums ordered two cheeseburgers Was supposed to only have meat cheese and catch up but has everything on them

At 11:31 I ordered a big breakfast. I got a big bag from the drive thru and went home. my order number was 56 I got everything on my order excecpt for pancakes. this was for my grand daughter. and the only reason I made the trip from 45th steffi to teckla. The butter and the other stuff was there that I ordered. I would like a replacement the next time I come in. my email is [protected]@yahoo.com, phone 236-6676. Name Craig Logan. Grand daughter Mikaila 5 years old. Thank you very much.

MacDonald emporium Mall lahore Pakistan can't give all employees full salary during lockdown..
Company give 2800 Pakistani rupees to the employees.. kindly I am a poor man..then I tell u about this issue..

I've been going to McDonald's since the 1960's. Today I was on the road stopped in tupelo Mississippi for breakfast. I always buy a large coffee and a large hot tea. Some of McDonald's don't have tea bags so I carry my own but they graciously will give me a large cup of hot water which in some instances I even pay for hot water which I don't mind. McDonald's #33459 refused saying it was not company policy. I asked for a manager. She came out after the clerk with the attitude ran back to tell her what I wanted. Well the manager came back mouthing off that it's the policy no hot water and that's it. Not changing policy. Very big attitude, then was talking to all the associate about me. I told her I was report ing her she said go ahead. Number on receipt. Nice customer service and southern hospitality.

Hi am yazan from jordan I had a problem here in Cairo I had call them on hotline services 19991 in egypt cairo they don't want to serve us they he says we are off and many time I had called them they says 24 hour they work today when I called them they says we don't have a services 24 hour we are off? how could like MacDonald a big company do this in egypt I have a record for services the bad behaviour from them how they wana close the phone they don't have a respcet how they don't wana work this my phone number [protected] please your our company they have to see this problem

I ordered two meals from the McDonalds Sri Lanka, Mount La Vinia branch yesterday the 14th of April, 2020 and was horrified to find fungus at the bottom of my bun and green fries! I called and asked them to send me a fresh batch, to check their expiry dates and make sure this doesn't happen again and they had the audacity to send me more rotten burgers trying to deceive me by picking out the fungus off the buns leaving holes and remnants of fungus. They didn't even care for my complaint! When I called them back, and requested to speak to the branch manager, an HR manager called me back, told me they do not know what I am talking about because they check their food and this has never happened before. When in fact, the only reason I flipped over my burger and check is because my friend advised me to do so the minute she saw a snap I sent her of me getting ready to eat! They offered me a free meal as a sorry but I was so horrified after this incident even after being a loyal customer who spends 50% of her salary on McDonalds! It's clear that the franchise owners
1. DO NOT CARE about customers HEALTH as they sell rotten food
2. DECEIVE their customers by sending the same rotten food when requesting kindly to check expiry dates
3. DO NOT follow proper storage procedures and standards
4. DO NOT follow quality control procedures
5. Staff AREN'T TRAINED properly to handle customer issues and complaints such as this, to not give me a solution but insinuate I'm lying.
6. They don't even have a complaints section on their website to contact them..