McDonald's
Reviews and Complaints

I find it amazing on the corporate decision McDonalds has made on charging for sauce quantities that exceed what has been determined to be the std. packages of sauces you get for nuggets now. Get real guys, has the current economic depression really effected this multi billion ARCH. This is another example of how corporate america has found a way to recoupe profit on dry materials that has little to no value of cost. Having worked as McDonalds during college and currently in a upper managerial position I cant ignore the current move McDonalds has taken to become leaner. I have to wonder who decided the recommended serving size of an 10z sauce package. I always thought that the goal of a business is to make the customer happy. Let's analize this a little further 2 sauces for a 10 pc nugget at 2oz. That's .2 oz per nugget!... are the CEO's against double dipping or what. To make matters worse additing a tomatoe or cheese to sandwich can cost you $.40 cents, that nearly half the price of the sandwich. If this is the new wave of doing business, perhaps we should be getting discounts when we hold the tomatoe or cheese. These new policies are obscured and ridiculous. I was a long term contributor to the Ronald McDonald House, but I think I will save my extra change to cover for extra condiments. What's next charging for ice. ER

Today my daughter went to our local McDonalds and bought my husband a coffee, like she has done time and time before. He always gets decaf, and gets it black. He usually gets 7 cream and 7 sugar to put in it, as he would rather put it in himself, then have one of their employees do it.

Well, after the sugar was all put in, he put in one creamer, and was stirring it, up to the surface came a fly! Talk about gross!

I personally took the coffee down to them, and told the manager we had a big problem.

According to the manager...it's summer, hmmmm-the middle of September...and although they try to keep them down, it happens. He was REAL nice, and offered to make a fresh batch for me, and I looked at him like, no way!, and he gladly gave me my money back.
On the refund receipt, I seen him write "found fly in coffee".

Am I wrong here, but shouldn't an incident report have been filed ?

And just how many other flies found in food complaints has this place had?

Is this not an issue for the HEALTH DEPT.?

We have eaten other food from the same place! Wonder what other goods have been found there!

A (seemingly) simple visit to this McDonalds on a Friday afternoon to buy a few things for my nieces and other neighborhood kids. An after-school "reward" for a week of excellent "academics" from them.

Now first of all, I payed for this meal with a credit/debit card. For two adults, 2 nieces, and seven other children that they commonly have over, I spent a whopping $79.00...You know the McFlurry cost are outrageous...but again, they all did so well in school for the week. Nevertheless, they wanted the McFlurrys, Chicken sandwiches, fries and the such. Nothing for me, as I know there is a Jack in the box, down the street. I also purchased food for my sister, and my better half---Lucy. Well I pay for the food, and in that the youngters wanted a particular condiment (Ranch) for their food, I asked as the food was given to me. No dice. They wanted $0.33 for a single condiment. I only wanted 5. So I spend $79.00 and they could not oblige me with $1.65 in condiments. O.K. so I do understand operating cost, and things of that nature. However, when a person purchases something, at the amount that I did, it only seemed prudent to not charge. Oh, and by the way, I payed for this with a credit card, and I did not have any cash on me (not that I would have payed anyway). The manager then comes out and tells me that if he wanted to he could charge for "salt." Yes salt. Then he tells me to get out of his store if I did not want to pay for the sauce. So I left (with a smile on my face), went to jack in the box, and I ordered two tacos, another order of fries, two Jumbo Jacks, and a drink. Oh, and then I asked for 5 ranch sauces, and they gave them to me, because I had "PURCHASED" food.

By the way, the managers name is Marcos.

Mcdonalds customer services
11-59 high street
East finchley
London
N2 8aw 17th september 2009

Personal accicent / injury in mcdonalds property — stratford on avon

Dear sir / madam

I have started procedures against mcdonalds, stratford on avon, warwickshire branch,

For accident / incident / personal injury to myself, on wednesday 16th september 2009.

Mcdonalds... wednesday 16th september 2009

Contacted lawyers & business colleagues in media.
Thursday 17th september 2009
Submission below of claim / personal injury/ damage & trauma.

—

Purchased an apple pie. approx 3pm weds 16.9.09

This pie has apple 'self contained in an oblong parcel like wrapper'
I was very hungry & immediately unwrapped the thin cardboard like wrapper. proceeded to 'bite in to the pie' then the entire pie exploded in my face. badly burning mouth, cheeks, lips & tongue.
I was in agonising pains & trauma, caused by this. no one came to my rescue. I had to get the mcdonalds cleaner to bring me some ice. this took 15 minutes to bring & then by this time, I was in very bad pain & distress... (due to length of time taken to get any assistance) & (to extent of injury to face & internal... lips & tongue). I asked to see the manager for a complaints procedure. there are no such incident forms, no personal claim forms, no reporting nor procedures to deal with any injuries or incidents. I was informed by seb shift manager. that he/they/were no way that anyone could or would be able to nor want to assist in any way.
This pie was like a bomb that exploded boiling hot sauce & mcdonalds are to blame for their extremely high cooking temperature, thats remains explosive for a very long period of time, due to a gaseous nature.

I have today, been advised to contact both 1). health & safety executive 2). environmental health.
(to which I have contacted). further contacts discovered & to be explored.

Also advised to fully inform mcdonalds head office:
Address: 11-59 high street, east finchley. london. n2 8aw.

This company have been and are negligent in both their servings of boiling hot foods (to the dangerous nature) to the ignorance of the facts and to the non assistance & ignorance of their trading regulations.

There apparently are no customer incident forms.
No procedures for accident, nor personal injury claims / incidents.

I have several business friends who operate in the media & will be most interested to publish my findings / experiences & trauma, should this be necessary to further my claim.

I wish for mcdonalds to take better care & responsibility for their business tradings.

If this had happened to a small child, or indeed, had there been anyone close to hand: (had boiling hot & explosive liquid) hit their face and or body part, then this would have been a different story, if the person had been blinded.

"this is very dangerous & extremely serious & must be taken seriously enough to correct any future damage & prevent from happening again".

"I am claiming for personal injury & to trauma, that has been caused to myself"

I have very influential business contacts, both within the media & a lawyer, who can provide both first class advice & will prepare my submissions & further my claim if deemed necessary.

I look forward to your reply, in communication as soon as is possible.

Yours faithfully

Stephen bailey
Worcestershire
Wr11 1xz

Tel: [protected]

Dated: 17th september 2009

Being that it is the only available mcdonalds after hurricane ike there is no other options as far as mcdonalds goes.
Management at this location is the worst I've ever experienced.
I have been in the food service industry for over 15 years. From dishwashewr to management.
Apparently Mcdaonalds employees are more concerned about their salon nails and hair (females) and keeping their pants saggy and flirting with employees and customers (male), Than serving the customer.
Consistently have to wait for the cashiers to answer their cell phones.
As a result they are not paying attention to the orders being placed.
I was the only one there at 11:00 a.m. this morning. I ordered a #6 crispy with two jalapeno peppers. Because she apparently doesn't know what a # 6 is (combo meal) she still had to ask if I wanted just the sandwich or the combo.
Expecting the same terrible service I always experience, I checked my order before leaving. The chicken was grilled. I returned it along with the bag .
The bag was on the counter and she knew it was my order and still does not have the common sense to put the sandwich in the bag.
Has the nerve to say" oh, You just gonna snatch from my hand",
I would not have had to snatchit from her hand if she would have had the common sense to put it in the bag.

Apples in Happy Meal were expired. I advised the person working and was very Rudely told that they were ONLY expired by one day. (the woman was an older east Indian woman) I told her it did not matter how long they had been expired, it was against health department regulations to serve any food that is out of date. She got very upset and went to check her stock and said that was the date on all the apples they had. I said then you better get rid of them. She said, no one else had complained.
The other girl on duty (young with dark hair) was very nice and asked me what I would like instead, fries or cookies, and gave me cookies. She was very helpful and polite, unlike the other woman. This is no way to run a restaurant, even McDonald's.
This one is inside Walmart on Loveridge Rd in Pittsburg, CA 94565

I'm writing this to inform you of the great service that I recieved in drive thru over this weekend when I visited your store coming back from a vacation. I was suggested a angus burger and the way that the employee had suggested it when I was going to order a Big and Tasty sandwich, when he described the Angus Deluxe I had to try it and I have been offered that sandich before but he soled that sandwich to me very well that my wife even had to taste one. When I came to the window to tell the man how good that he did presenting that sanwich to me I had to try it. By the way this young man name is kenny. I think that he is a fine young man and very respectful. Because of him, I wish that I could come to this store more often but I live to far away but I just wanted to let you know about the kind of employee that you have. I know how some owners and boss don't care about their employees and all they look for is the dollar.

My son and I were at tuffts dental haspital in Boston. across the street was a McDonalds. which was in the orental sector. My son and I ordered our food. we got are food and went to our table. I went back and looked for napkins at the side bar. after finding none I went up to the girl at the counter. (all emp. were oriental). I asked her for some napkins, she shoved 2 napkins at me and said that only 1 napkin per cust. and she was very rude. I also observed other employees treating other customers rudely also. sincerly Mr Raymond Breton, PO> Box 156, Belchertown, MaSS . ALSO i WOULD NOT GO BACK THERE AGAIN. mY SON WILL BE GOING BACK TO TUFFTS FOR TREATMENT, BUT WE WILL FIND ANOTHER RESTURANT TO EAT AT.

Hi, I frequently visit the drive through at McDonalds at Happy Valley in South Australia and every time there is either a product not available because the machine is broken, or we dont receive the food we ordered. Sometimes the burgers look like they have been thrown into the box and one visit the burger we ordered only had half a bun on the top! I would think any person making this burger would realise that half a roll just does not make a burger. We can never get the full menu we order because either the soft serve machine is broken or the freezee maching is in defrost, it is always something not working. This is not just a one off problem as I said I would visit this restaurant at least twice a week on the way home from sport, etc usually on a Thursday night which is when most of the problems have been occurring. Just today for example I went through the drive through and wanted sundaes and soft serves, the machine was not operating, I got home and my seared sweet chilli wrap was a crispy ceasar wrap. The chicken was dry and cold and I was extemely annoyed, again! Please can you do something about the quality of food coming from this restaurant and ask why these machines are continually breaking down.

Thanking you,

A Reynolds

I'm a 16-year old girl that is currently working at McDonald's. It wasn't exactly my first choice to work there but I really needed the money since I am now paying for my own things. I like my job, and work around wonderful people. The only thing that stings me are the customers.
I'm not implying to all of you, but we ARE trying our best to fulfill you're needs, and it just makes it harder if you yell and call us names.

Don't get me wrong. I LOVE serving people, but I have a constant fear of people making threats or racial slurs to me and often feel like breaking into tears.

I'm on the verge of thinking of quitting, but with the money issues and bills, I might have to stick to this one.

I'm hopeful of a better job with a more professional environment, but it's been harder to get one due to the economical issues.

Thanks for reading this. It really vents out my doubts.

On Sunday, June 14, 2009, my son returned home visibly shaken and crying. He remorsefully explained to his father and I that he and two (2) of his friends were at McDonald's on Broad River Road and Dutch Square Parkway. A schoolmate, which is also an employee of McDonald's, and my son were horseplaying in the establishment’s parking lot. During the horseplay my son threw a rock at the other young man. The rock bounced off the ground and accidentally hit the bottom left door glasspanel. The glasspanel shattered and broke.

My husband and I reprimanded our son for throwing the rock and immediately took him back to McDonalds to apologize, face the consequences and find out the cost. Upon arriving at McDonalds we were met by two (2) Richland County Sheriff’s Deputies. They commended us as parents for retuning with our son and they realized it was an accident. Our son spoke with the Deputies. He was still visibly shaken but also remorseful and embarrassed. As soon as we exited the car a gentleman, who was fixing the window, began speaking loudly. He stated, “Is this the damned genius that broke my window?” our son proceeded, with the Deputy, toward this gentleman. As our son apologized the gentleman never looked up or responded. This statement, as well as the remaining derogatory statements, were all made in the presence or within hearing distance of the Richland County Sherriff’s Deputies.

As the Deputies spoke with me and my husband the gentleman continued to barrage us with hostile insults. My husband stated to the gentleman that what he was saying was not necessary since we came to resolve this issue. Mr. Clark began stating that I was the type of mother who after her child shoots someone I’d still defend his wrongdoings. Up to this point I never said anything to the gentleman because I didn’t even know who he was. One of the Deputies identified him as the owner. I stated, “He may have had a bad day and I understand him being angry.” Mr. Clark then stated, “These people are nothing but ###s. These ###s make me sick.”

At this point I requested that the Deputies ask Mr. Clark for a business card and stated to the Deputy, “Based on his visible anger, hostility, profanity and derogatory remarks I will not personally call him. I’d request a Mediator or an Attorney communicate with Mr. Clark for quotes and payment information.” The Deputies felt that this would not be necessary and Mr. Clark would soon “cool down” and that we would be able to talk. This unfortunately did not happen. The situation only escalated. Mr. Clark continued to work or walk back and forth to his vehicle. As he passed us (Deputies, myself and my husband) he continued with the derogatory remarks, at one point chuckling and making a comment about the President. Mr. Clark stated, “I am sick and tired of these kids coming in here, but I’m sure that by this Friday or Saturday after the movies I’ll be able to handle the other two (2) boys because they’d be dumb enough to come back in here.”

Since this bombardment would not stop I again requested that I be allowed to complete an incident report stating the language that Mr. Clark was using was threatening and derogatory. The older Deputy refused stating, “Unfortunately, Mr. Clark can say whatever he wants. We can’t stop a person from speaking.”

We continued to wait for two (2) other Deputies to bring the required paperwork. When the paperwork was complete for our son the older Deputy went to speak with Mr. Clark. When the Deputy returned he requested my identification. I asked, “Why?” He stated that Mr. Clark wanted to complete a trespassing complaint against me and my husband. Now at-this-point, my husband nor I, had ever been asked to leave the property by Mr. Clark or the Deputies. The only reason we were on the property was at the request of the Deputies.

Mr. Clark was in his vehicle with the engine running. My husband and I and the Deputies were standing at the rear of the police car completing the paperwork when Mr. Clark got out of his truck, walked behind me and began stating, “You are damned ignorant. That’s why you’ll see your kid wind up in the casket.” I stated (without ever turning around or looking at him in his face), “Sir I am not saying anything to you so please do not speak to me.” Mr. Clark would not move and responded, “This is my property and I can do or say what I please.” My husband told him, “Do not to speak to my wife like that.” He began to mock my husband’s speech deficit (Aphasia) and continued to walk closer to him as if he were going to physically attack my husband; who is also an amputee. My husband cursed at him and he in return cursed my husband. My son got out of our car and stated, “You don’t curse my mother or father especially my mother.” Our son also brought to the Deputies attention the “casket” comment (which the Deputies heard); asked them and Mr. Clark if that wasn’t a threat.” I escorted my son to the vehicle and told him to get in and be quiet. He did. The older Deputy got in between my husband and Mr. Clark. Mr. Clark did not back down until the older Deputy raised his voice stating, “Benny, Benny that’s enough.” The Deputy escorted Mr. Clark to his vehicle and Mr. Clark sped off.

I am still very shaken up by the public verbal attack and lack of reasoning Mr. Clark exhibited. This incident occurred in the parking lot where patrons were utilizing the drive-through, customers and employees were inside peering out of the window. I am very concerned about the Trespassing complaint. My husband is a former City of Orangeburg Firefighter, Police Officer and State Corrections Officer. Our son is a rising Senior with no academic or disciplinary problems. We are law abiding citizens who acted with the intentions of bringing our son back to the scene, face the consequences and apologize. I do not encourage anyone to leave the scene of an accident but in this case based on Mr. Clark’s public display of rage, anger and profanity I shutter to think what may have happened if our son would have remained at the scene and encountered
Mr. Clark without his parents present.

This incident occurred in June. In July I wrote McDonald's Corporate office and still have not received a reply. I ask anyone who is in the Columbia area, goes to the Dutch Square movie theatre or any of the neighboring schools to think about which McDonald's they patronize or have their children/teens patronize. When an adult exhibits such out-of-control behavior and uses such "ugly" words; I wonder what he can tell his employees about customer service. It is also my understanding that law enforcement is very familiar with his temperament. Sounds like Mr. Clark is accustomed to being a bully and getting away with it and I guess McDonald's Corporation is focused on their profit margin not the behavior (or lack thereof) of who displays their name and sells their products.

I have recently heard a radio ad for McDonald's. It's the Miss Spend and Mr. Save advertising. I cannot believe that McDonald's would not only create such a explicity sexist ad, but would actuallly produce and air this same sexist ad on the radio. Did someone within their advertising "camp" not think that the stereotype of women spending and men saving, oh, and let's not forget the little blurp at the end, where the female asks to borrow money from the male. Unbelievable. I will make sure I post this complaint on every available website, tweet, facebook, and complaint board that I can find.

Sincerely,
Christina Colby
A female

I received a McDonld's coupon booket in the local Sunday newspaper and decided to use it. The coupons just started today 8/30/09. I went to the drive thru and ordered my 20-pc Chicken McNuggets and made her aware that I had a coupon. The price on the screen stated a much higher price than coupon. I told her and she said that she would look at the coupon at the first window. I drove to the first window and handed her the coupon and she stated that I could not use it, due to the fact that "she didn't have a button on the register for it" . I explained to to her that I just received the coupon in todays paper and she told me again the same thing about not having a key on her register. I then took my coupon back and told her to delete my order and left.

This is an email I sent to McDonalds a few days ago...after reading the wonderful experiences everyone else has been having at McDonalds I guess I won't be getting a refund. At least I am not alone and its not in any one part of the country.

I stopped at the location on the way to work as they are usually very fast and I thought I could get a good meal to eat on the way to work. When I got to the 2nd window the cashier asked me if I would pull forward as my order was not ready. I attempted to explain to her that I could not as I was on my way to work and I had to go. (Pulling forward and waiting is normally fine, but I would've been late to work if I had done so in this case.)
I asked for a refund to which she replied someone was making the sandwich I ordered.
How can you ask me to pull forward and then say the sandwich is being made?

Why could I not just get a refund? I work in food also and understand that things happen at times, but I also understand when a customer asks for a refund you give the customer a refund.

I did keep the tea that was supposed to come with the Mushroom Swiss Burger combo which I did not get...but I don't think your tea is worth the $6.15 I paid for some fries and a burger I did not get.

Why could I just not get a refund?
You don't have an all sales final sign up.
I did not even get a receipt so you will probably ignore this email anyways...I just wanted to let someone know about my experience and at least make an attempt to get a refund.

I ordered sandwich #11 bagel, egg, cheese .When i placed the order i walked away, 15 minuts after leaving the restaurant i noticed the sandwich was missing the egg and cheese, it only had bacon the bagel. Then i had to return to ask to have to sandwich replaced. I lost 30 minutes for nothing. I have reciept, my pfone: [protected], my name Ben.

Whilst visiting your outlet in th Walmart Store in Moose Jaw on August 8 2009 at 12.00 noon I encountered a very annoying situation. I ordered A Mighty Caesar Salad that you now promoting.
On entering the store we were not greeted other that " Yes". No smiles - nothing. When I received the order for my husband and myself I had to ask for the salad dressing. I was told they had no croutons. I asked for vinegar for my husband fries. "We don't have any" No apology, nothing but "Next."
My order # 38221. I would like a reply to my e-mail PLEASE.
THANK YOU

Pam Fulcher