MegaBus
Reviews and Complaints

My experience with Megabus was absolutely horrible! I purchased a ticket for a trip from Chicago to Little Rock with a layover in Memphis. The bus ended up having a breakdown and we were advised that it would be 2 hrs for another one to come. I waited over 4 hrs just for another bus and ended up missing my layover in Memphis! I contacted customer service and it just went downhill from there. The only thing they continued to mention was "well a refund was issued". They did not express any empathy in regards to all of the inconvenience they caused which cost me a whole day of work. My time is money and their only concern was refunding a $50 ticket. That does not make up for over $300 I missed for holiday pay at work today! Each representative I spoke with had a nasty and unfriendly tone and even hung up on me twice. Once my call was escalated to a "supervisor" it still didn't get any better! The supervisor called and asked "why did you request a call back, what do you want?" Not to mention he had no clue what the process was for accommodating an overnight stay because their bus was delayed. Once I pressed the issue of having to sleep overnight at a bus station he went from saying his name was Carlos to Alex and disconnected the line. I will never use Megabus or recommend this business to anyone!

On Friday, I caught the Megabus from San Antonio to Dallas Texas. In route of that trip, there was a notification from the driver the door flew open from
The luggage and the power went out on the bus. We had to stop. From
There we learned someone had a weapon on the bus, and that was the code for us to stop. Just concerned at this time of safety. What can be implemented to prevent such unsafe and dangerous situations for the Megabus? We all could've been hurt. And is there anyway those of us who were on the bus get reimbursed for it? My boyfriend bought my ticket to go and visit him. What if the person with the gun was not exposed? Thanks for your time.

I reserved tickets for two passengers on 12/21 for the 415 bus, I missed this so showed up for the 920 pm bus. This bus did not arrive by the time we left which was 1015 pm and the guy who was at the stop didn't know when the bus would arrive. I called today to inquire about using the unused ticket but was told it was only possible, had I departed on the same day. I attempted to depart on the same day, the bus didn't show up for 55 mins, it was freezing, I had a small child, so we left. The guy at the stop said there was a rebooking fee, had the 920 shown up, which I was fine about paying. What wasn't ok was being told that I was simply out of my money when I was present for the 920 bus.

I would like the company to explain why the person checking the drivers in is extremely rude and immature. I would like to understand why i had to pay $25 for my infant to ride on my lap and i would like an explanation as to why I'm paying to be mistreated and have horrible service. It would also be very helpful if your drivers new how to drive. I understand that people have to comply with certain rules but seriously?! Paying more for my infant that rode on my lap than my ticket is unbelievable. I would like some for of compensation for being treated disrespectfully with phrases that a undisciplined bratty teenager would use, for having to pay for my infant and for the person getting in my face and acting very abrasive towards me while holding my baby. That could be considered violence and harassment against a minor. So you better get your staff in order.
There are witnesses and I have taken their contact information just in case this situation doesn't get resolved.
My email is sarah.[protected]@gmail.com
My number is [protected]

To whom it may concern.

I have an issue! I'd like to know why my megabus driver isn't relaying any type of information to the passengers?!?! I've never been on bus where the driver didn't keep the passengers informed of anything going on (it goes a long way!). My bus was to arrive in New Orleans around 7:30. With the snowy weather leaving from Georgia, I think we would make there a bit later. However, we made a stop and I'm not sure of why the bus stopped. We were just sitting and left to talk amongst ourselves to speculate as to what's going on. A passenger went down to as buy wasn't really given an explanation. All in all, it's much better to speak with the passengers/consumer in reference to any delays or extras that would have an affect on when they are to make it to there destination. I told my ride to come 40 minutes later because of the weather. I'm not there yet! Now I may not have a ride to get to where I need to be. Yes, there is Uber but I had/have no plans on spending to ride from the greyhound all the way to Laplace! Please have all driver's communicate with the consumer.

My son got on a mega bus leaving Richmond va at 6:10 pm going to durham nc hours later he called and said they were sitting on side the high way for a while because someone had died so that they were waiting for like a hour or maybe 2 then now its 1:32 hes stuck in henderson on side the road again stating that the bus has broken down and it would be another four hours befor they leave my money needs to be refunded and i promise i will not use your services ever again because this makes no sense at all !

Been riding on the charter mega bus number 49063 for the pass 3 hours with my 5 year old daughter headed to New York, a few passengers and myself asked the bus driver to turn on the heat. The bus driving never respond, and never turn on the heat. My daughter keeps complaining she is very cold. This is my daughter very first experience on a bus. Never will take this bus service again

My bus was scheduled to leave from Forest and Cass in Detroit, MI at 8:15 a.m...I had never been to that stop and not paying attention to my ticket (which was my fault) I went to the place I usually get picked up from which is Cass and Michigan (the Rosa Parks Transit Center). When I had not seen the bus at 8:15 am...since I arrived at 8:05a.m. I decided to check my ticket. Once I noticed that I had actually went to the wrong location I immediately drove to the stop that was listed on my ticket and missed the bus by 5 mins. I then contacted customer service to see if there was anything that could be done...I wanted to either catch up to the bus when it stopped in Ann Arbor to board then or to get it rescheduled for another time that day since I had already paid for the seat. I was originally told no by one of the overseas agents who was pretty nice...I then asked to speak with his supervisor to see if there was something that could possibly be done. I then spoke with Kim who seemed quite rehearsed and unconcerned. There was no sincerity within her voice...I then asked to speak to her manager in which she refused and advised that she was disconnecting the call to assist other customers after speaking with her for no more than a minute or two she disconnected the call. There was no profanity used on my end just sterness in my voice once she began to over talk me. After she disconnected the call I was in total disbelief that she was allowed to do. Were there no repercussions for her actions? Is this a practice of you alls? I had never had an issue with riding Megabus in the past, which is why I was in awe at the treatment I was receiving. I immediately called back...I staright away asked to speak with a supervisor. I believe I got the same agent as before in which they transferred me to the same supervisor Kim. When I got her name I said "Kim? The same Kim that hung up on me." Before letting her get too many words in a didn't hesitate to ask for her supervisor again. I advised her how displeased I was with the treatment I received as a customer and she then proceeded to advise there was nothing she could do and how she was going to disconnect the call again. Now I'm livid! Not once did I curse her...and yes as a consumer I am a bit frustrated. It wasn't her fault that the policy was no refunds but I would expect for you all to handle your customers with a bit more care. I called back again and spoke with a nice gentleman who sincerely apologized and expressed there was nothing that could be done but rebook the ride. I disconnected the call at that point and assured him that I could rebook myself. I purchased the later ticket for 2:00pm departing from the Rosa Parks Transit Center and arriving at Polk st at 6:45 pm in Chicago. This time I double and triple checked to make sure I booked and was going to the right location. I arrived at the transit vent about 12 minutes til 2pm. There was no bus. In the past when arriving early the bus would usually be there. I decided to run and get a drink and I returned back to the stop at 1:58pm. My mother assisted me with getting my bags when a woman shouted "you going to Chicago?" I responded yes. "Well you need to hurry up because I'm about to pull off, " she then stated. My mother and I gave one another a look because we couldn't believe the tone that she had used. Very nasty. I hastily rushed over and was getting ready to grab my phone to show my ticket...she stopped me and said I'll get it later. I had my duffle bag carrying my belongings and asked if she could get the bag. I've rode the mega bus atleast 5 or 6 times and I knew that the place for such a large bag was in the compartment on the side of the bus. I handed her over my bag and she let out a sigh. Not a sigh of the bag being heavy but a sigh of frustration. My patience was wearing a little thin considering what happened earlier in the day when. The supervisor disconnected the call so the last thing I was expecting or prepared for was a rude bus driver considering that all other experiences had been pleasant. I proceeded to my seat and she rushed over saying "ticket." I asked her nicely for one moment because I had several bags (lunch and also my purse) and then got my phone out my purse. Her facial expression read ANNOYED very clearly. By this time it was 2:01 PM and she expressed her frustration by yelling out how she has a schedule to keep...which was understandable but it's not what you say by how you say. I learned that from working in customer service for over 10 years and I'm also a blogger so I deal with and also interview people from time to time as well...anyways, my mom called me shortly after and said how she heard the way that lady addressed me and to not let it bother me (considering she was in the car with me when the supervisor disconnected the call on me twice). We chatted for about 45 minutes during the ride (not loudly) but there was a hit of giggling going on since my mom was trying to perk me back up from the not so great day and experience that I've had with you all so far. We stopped at University of Michigan Ann Arbor and the driver gave a "speech." She came and paced back and forth between myself and about two chairs ahead of me saying "to keep the noise to minimum. No loud talking. No one wants to hear your conversation. No loud playing of music or other things on other devices. People have paid their money and we don't need to hear your conversations. Have I made myself clear to everyone on this bus?" Some passengers replied by saying "yes ma'am" while others (including myself) laughed. I actually laughed hysterically because I couldn't recall anyone else on the phone but myself. I reviewed the terms and conditions well before and didn't see anything about being able to talk on the phones. My mother who stopped talking to me so that she could hear what the driver was saying was in complete dismay. She knew that the driver was targeting me and couldn't believe that she was talking to the passengers as if we were children. I responded with "are we children or adults?" Of course I said that sarcastically because I had enough! Bus 47828 leaving Rosa Park Transit Center on 12/02/17 at 2 pm deprarting Detroit has some serious issues. Actually this company as an entirety has some serious issues! I will NEVER and I repeat NEVER ride with MegaBus again. Not only that but my little sister and her friends who ride megabus from college, I will strongly suggest that they discontinue as well and with me being the blogger that I am, I can't wait to write about this in my next article!

Early this morning I took a 9:00 trip from San Francisco to Sacramento and I had given my bag to one of the employees working on the bus to put my bag in the bag holding section. When I retrieved my bag back when the trip was complete, my $40 and change was missing from my wallet and my belongings were moved around in my bag. It is clear to me that one of the employees had gone through my belongings and robbed me of my cash. I did not realize my money was missing until I had gotten home and the mega bus had already left to Nevada.

I took the bus from Cass st in Detroit Michigan on Saturday November 25th at 1p.m. The driver was extremely rude and I am a handicap person accompanied with a assistant. I just had knee surgery and requested accommodations. She did not care. I had to keep my luggage between my legs the entire time. I was in terrible pain. Also she was very rude, didn't take a rest stop and there was an empty seat that she didn't allow me to sit in and no one sat in the seat the entire trip. I am very disappointed and would like something done. the tone that she addressed the riders was very uncalled for and constantly threatened to leave people. She said don't ask her anything, just sit quietly. My trip ended in Chicago.

Reservation #[protected]-M74-1720-SAN-HOU)
Nov. 22, 2017
scheduled departure from San Antonio 4:35pm, scheduled arrive in downtown Houston 8:00pm
DID NOT DEPART SAN ANTONIO UNTIL 6:30pm on a white charter bus. ARRIVED DOWNTOWN HOUSTON AT 11:01 pm

Reservation #3 (W)51/[protected]-M74R-HOU-SAN
Nov.26, 2017
Scheduled departure from Houston 4:35pm
Scheduled arrival in San Antonio 8:00pm
DID NOT DEPART DOWNTOWN HOUSTON UNTIL 6:30pm. DID NOT ARRIVE IN SAN ANTONIO UNTIL 10:56pm
In a wheelchair waiting for the bus in the cold from 4:00pm until bus arrived after 6 thereafter departing at 6:30pm
Not arriving in San Antonio until 10:56pm verses 8:00pm. My special disabled transportation scheduled for pickup was missed due to late arrival of Megabus. Stranded in a parking lot in a wheelchair in cold weather.
Please respond promptly with Compensations and Refunds for both reservations (2 & 3)
Edith Brent
edithrbrent.[protected]@gmail.com
[protected]
* Bus driver on reservation #3 was awesome considering being late. Very curtious apologetic and humble.

Today the 6:45 bus was late leaving Philadelphia. The bus not leave to Washington DC. until 7:15. Also the Driver went the wrong way. We went across the Benjamin Franklin Bridge onto Camden where the Driver stopped in the middle of the highway to call and ask for driving instructions. It's 2017 GPS is used widely across the world. Now we will be at least one hour late or more arriving to D.C. The driver never advised the passengers of the mistake. Terrible Customer Service.

I took the 11:10 am bus from Austin to Houston on Sunday, November 26th. Our bus reached the Katy stop as well as the Downtown stop after the bus that left from the same Austin stop an hour later. Throughout the entire drive, the driver seemed confused with the route and often made turnarounds and veered off the main road. He didn't seem to know how to turn on the AC until after halfway through our trip. Even at the Katy stop, he didn't know to stop at Entrance 8; one of the passengers gave him directions to the stop. All of this would have not bothered me as much had we not arrived extremely late, causing me to miss an appointment I had for this afternoon.

My son had a paid ticket to ride the Megabus from Secaucus to Boston (South Station) on Sunday, November 26th. Confirmation number AGPYK20. The bus was scheduled to leave New Jersey at 4:09. It did not leave until almost 5pm. He was scheduled to ride in a Megabus, instead he rode in a different coach bus. Far less the quality of a Megabus. Due to your company over booking, two additional buses had to be used. Neither was a Megabus. He was scheduled to arrive in Boston at 9:09, he is now arriving well after 10.

I was on bus [protected]-M93R-2350-ATL-MEM

I was told by one megabus worker that I could get onto the bus because I did not have any bags to put under the bus. Furthermore when I was walking to get onto the bus, the bus driver LOUDLY and NASTY expressed herself by saying to me she does not care and that I need to return to the back of the line. If that is a policy I am OK with that. However I will not be spoken to as if I'm someone's child. The female bus driver needs customer service training skills ASAP! Or just simply find another place of employment. If you look at my track record I am a loyal customer. And this has been the worst ride ever!

Not only was the bus 2 hours late, but when the bus finally arrived, the bus driver was very rude. The bus was suppose to arrive at the bus top for pickup at 11:05pm. It ended up arriving at 12:58Am (not to mention it was the day before thanksgiving and it was freezing outside). When she finally arrived she was very rude while giving people their bags (throwing people bags into their arms). She even yelled at me while telling me to put the handle to my suitcase down. These are not the type of employee's that Megabus should have on their staff. I hope this makes it to her supervisor and considering the circumstances, I would like a full refund! I will provide my ticket information along with my email address below.

[protected]-M97R-2305-RIC-WAS
Wed Nov 22
23:05:00 EST 2017
from RIC to WAS

Email:James.[protected]@gmail.com

We were supposed to be switching riders, and we've been here for about an hour. Because there was an oil leak. This is my first time riding Megabus and I will definitely be late for work! I spent 200$ on a ticket and I would like a refund. We are out here just sitting waiting for them to repair the vehicle and they aren't even qualified to do this job!

I was scheduled to take the Megabus from NYC to Philadelphia today (11/22) at 12:25 (reservation number: AGP4GEY). While I your there in time, last call wasn't announced clearly and as a result me and three other passengers missed the bus. The staff were rude when we told them they hadn't done last call right.

After this, we we're asked to get onto the 12:50 bus, paying a change fee of $5. After last call for this bus was announced, I payed the fee in cash (receipt #3507, tix #[protected], agent #8763 - renald). I paid in cash using a $20 bill and the agent said he would give me the change when I got on as he didn't have change right then. The bus started and I never got my $15 change back.

From incompetence to downright thuggery has been my experience of Megabus today and it is disappointing and infuriating. I expect reimbursement.

My email address is [protected]@gmail.com, phone number [removed]

I was guided thru the megabus website to change from fm1960w to downtown houston, in order to do that whichever was higher would get charged and the incorrect destination/charge would be refunded- What they dont tell you is to cancel the original confirmation- The website should tell you to call customer service; nothing online!
Now I'm stuck with someone who I barely understand (rep & "supervisor" )
that unfortunately; I will not get a refund becaue the trip is past! WTF? That's what I get for depending on the website and the change. Megabus is a joke !

I was passenger in Seat 4 of reservation number [protected]-SFR-BUR on MegaBus #216 (I believe). The bus was driven by a short man with poor dental health, no hair and glasses. He is exactly who I am registering my complaint in regards to. His driving was reckless and he almost caused several accidents. As I exited the bus, was also extremely rude, insisting on reminding me of information that I was aware and accusing me of not having functional literacy. He was extremely rude and I feel this matter should be looked into, as not even city bus drivers are permitted to behave and operate their vehicles so unprofessionally. He refused to give me his name in regards to this complaint, telling me to send the bus # instead, driving off too fast and recklessly for me to get the number. You should be able to find him from my reference number.

Next time, I would appreciate you servicing me with a bus driver who clearly hadn't failed both his driving courses and his kindergarten classes.

Thank you.