MegaBus
Reviews and Complaints

I purchased my megabus ticket a month in advance. My bus reservation was made for Monday, April 16th at 7:25 PM from Baltimore, Maryland White Marsh Mall (Opp Red Lobster). My bus reservation was going from Baltimore to Philadelphia. On Monday, April 16th, I arrived at the bus stop location at 7:00 PM - arriving 25 minutes before the scheduled departure time. I was located at the stop opposite of Red Lobster (as it said on my reservation ticket). I have made megabus reservations for this particular location numerous times over the past 3 years as I go to school in Philadelphia and I am from Baltimore. I sat in the parking lot of the bus stop location for 50 minutes because the bus never showed up. I then called megabus customer support. I spoke with a woman named Latoya who told me that the bus came to the stop and departed at 7:27 PM. I told her that was impossible because I had been at the bus stop since 7 PM. I then asked her if I could speak with management and she said yes and put me on a brief hold. The person who spoke with me next was the exact same woman who I had been speaking with before (Latoya). I told her that I could tell it was still her and that I would appreciate if I could please speak with management about this situation. She proceeded to tell me this was a different person. Then 2-5 minutes later she told me it was in fact her and that there wasn't a manager available to speak with me... I do not appreciate being lied to. Latoya then asked me if I wanted to purchase a later bus time for that Monday night and I told her I did not want to purchase another ticket as I couldn't trust that the next bus available would even show up. I then asked her if I could receive a refund of my ticket due to the fact that the bus never showed up. She told me she could not do that because the her records indicated that the "Bus departed at 7:27 PM". I got off the phone with the representative and then went to the next scheduled bus stop at 9 PM which was located at the White Marsh MTA Park & Ride bus stop. When the 9 PM bus arrived I spoke with one of the megabus drivers and told them my 7:25 PM bus never showed up and he told me that it did in fact come but that it arrived at the White Marsh MTA Park & Ride bus stop. It appears that my bus stop location changed and I was NOT notified of this change. I am highly frustrated with the service I experienced and I would like to have a refund of the ticket I purchased for Monday, April 16th. I also believe that megabus's customer service representatives need to work on being more pleasant and professional to speak with.

34st and 11th between 12th ave there is no customer shelter and restroom. Because during raining season it's vey hard to travel. Long wait on the street for bus and get wet during rainy season it is unexceptable. They need to fix that problem for improve customer service. I am very surprised that how newyork city allow this happening. Newyork city mayor should solve this problem.

Dear Sir,
I had purchased a ticket to depart this am departing Boston to Phila.
I clicked on the morning departure and received a ticket for 11:45 pm tonight.
I spoke with the counter person at the South Station in Boston earlier this morning and they told me to ask for a supervisor to get a refund; as I have to be home in Phila by 7pm and Your establishment can not accommodate this.
I used MB for my trip to Boston many times without a problem; however while clicking on the trip time, it has moved from my selection on the past. Fortunately I had noticed the error and made the change. Unfortunately, this time I did not catch the system error.
I was forced to purchase a Greyhound ticket for 100.00 to get home. This is after my 64.00 purchase with your company.
I had called 4 times to get a refund. One person disconnected me accidentally, I called back and waited on hold, only to speak with someone who would not credit my card or offer a voucher or change of ticket. Instead, they sent me an email of the purchase of error! This is the first that I received! Just salt on the wound :)
I called again and was put on hold for a supervisor for 30 some minutes. I called back again and spoke with someone who claimed to be a supervisor and after a fight told me that her would not refund me for the ticket, but would write a ticket for the future. Well, I am not traveling by bus within the next two months, which is the time that he offered me! He then asked me for my credit card information to charge me an additional $12! This was the final straw. After being bullied by him for quite some time, he then expected me to trust him.
I also asked to speak with is supervisor or
Manager and he refused to connect me, nor give me their name!
This horrible customer service person's name is Zeandre; so he claims :)
I had notified this company at first 14 hours in advance of departure, then 12 hours prior, another time and just recently with Zeandre at sometime close to 4:20.
This was the fault of your system, not me.
I would appreciate a return call from someone who can properly address this situation, at 617.875.0442
Thank you,
TobyLynn Lichtenstein
[protected]@comcast.net

Yesterday, my mother traveled Megabus from Durham, NC to Washington, DC. The bus was delayed first thing in the morning, then stopped at a gas station/store somewhere in Virginia. The majority of the bus passengers got off the bus to enter the store. The lines were lengthy for both the register and the restrooms. As my mother and another passenger exited the store, the bus was already en route down the street. People tried hailing down the driver, but he ignored/ missed the calls and sped off. My mother has traveled Megabus several times in the past and says this stop was much shorter than any time before. Perhaps the driver was trying to make up for lost time since he had a delayed start.

Here's the issue: My mother is elderly, does not speak English, and requires frequent medication for health issues. The other woman who was left stranded was Nigerian and spoke limited English. My mother carried her bag with her into the store (thank goodness), however the other woman did not have any belongings. My mother had her cell phone and was able to call me as soon as it happened, but she didn't know where she was at, and neither did I as this store/ gas station is not an indicated stop on the ticket. A random bystander felt terrible for these women, and volunteered to drive them to Richmond to the bus stop to try and meet the bus as it stopped to load additional passengers. I interpreted the entire way with this stranger and my mother. Nearly 30 minutes later, they arrived (with the help of GPS) to Richmond, VA - The Plaza at Main Street Station where the ticket indicates the bus will stop. However, this location is under construction and there is no bus stop at the indicated address. No one knew where to go, and I could not get through to Megabus on the phone due to "high call volume". The stranger driver had to leave, and dropped my mother and the other woman off at a Buffalo Wild Wings in Richmond. From the Buffalo Wild Wings, I ordered the ladies a Lyft ($135 charge) to transport them to Union Station in DC where I awaited them. The Nigerian passenger was able to locate her bags at that time and actually saw the driver, who acted like he couldn't be bothered and never apologized.

I have since called Megabus customer service to express my concern with this situation, and again, have not been able to speak to anyone. Perhaps I am calling the wrong number, as I'm not able to locate additional contact information anywhere on your site. This type of service is unacceptable, in fact, it is appalling. My mother's seat was just a few seats behind the driver's, in an assigned/ purchased location, however he did not notice that passengers were missing? Were others left behind as well? I just knew my mother was going to have a nervous breakdown or heart attack from the stress. She was on her way to help me with my preemie newborn who's just a few days old. My father could not travel with her due to declining health and my husband is away with his mother who is battling cancer. This incident could have had grave consequences for someone under this type of stress. Long story short, I do not plan on giving Megabus any more of my business — nor does anyone in my family. We have forgiven your countless number of cancellations, delays and misinformation in the past, but not this. I am thankful my mother is safe, did not have any health emergencies, and wasn't taken advantage of during this turbulent time in our country for women, and especially immigrants.

I booked a bus from Virginia Beach to Washington DC, leaving at 410pm. We left at 545.

The bus finally showed up at 450 and let passengers off then the driver said they needed to change drivers and it would come back in 15 minutes. It came back in just under an hour.

I tried calling customer service and couldn't get to a supervisor. 3 times I called and wanted to be transferred to a supervisor because the normal reps can't do anything apparently. After being on hold for a minute at most I was told no supervisor was available and told to call back. There was no option to stay on hold until one was available.

I understand a bus being up to 30 minutes late due to traffic or other reasons "outside their control" but over an hour and a half is unacceptable. Not being able to get in touch with a supervisor is unacceptable. I am more than entitled to a full refund if not more.

We arrived in Delaware for a 15 minute stop enroute to baltimore from new york. date is March 4th 2018, bus leaving at 6:30 arriving at 9:50. 8:43 arrival at delaware service plaza. scheduled to leave 8:58. i walked out after 11 minutes, 8:54 and the bus was gone along with my suitcase and valuables.
i had to spend almost a 90 dollar uber to get to the bus stop in maryland to pick up my suitcase.
This was a major inconvenience to me and i would like reimbursement for my uber and for my megabits ticket.

uploaded below is my uber receipt showing the amount and locations.

I have been charged £8.97 for the use of an [protected] number in January this year. The number is relating back to Megabus. Can this be correct? I have spoken to BT about this and they could not give me full details other than to go on the internet and research which I did. This is where I found the connection to Megabus. I have advised BT that I think this is a rip-off and I have been refunded by them. I am placing this complaint because I am very angry that consumers like myself have to be put in a position of spending more time than is wanted on claiming back money that has been wrongfully taken.

On March 2nd 2018, I scheduled a bus out of Philadelphia to Boston. The bus stop was outside, I stood along with many other people for over an hour in a snow storm, freezing to death. We had asked the dispatcher several times to update us on a time or how long until it would come and they were very rude. We received no notices or any emails while waiting until much later. The closest cover was the train station but we were unable to see the incoming buses. There were many buses sitting and waiting, we had asked if we could sit inside for a minute to warm up, as many of us were on the verge of frost bite or worse and they would not help us. Overall I will never take a mega bus anywhere I do not recommend them. There must be some protocol for life or death situations because this was a point where many people were scared including myself for a bus that we had no idea was not coming.

Me & My daughter was there a hour before the loading time I check in @ 12pm the service guy signed me in the reservations # 31/[protected]-M10R-1240-Los-Las told use to stand in the line to the left so we did @1235 there was a bus down a little ways when my daughter notice the was a bus that said vegas about time she asked him the bus started leaving the service guy Manny was VERY RUDE after he told to stand over and there now the bus gone I ask for the supervisor number he said the number Rudely then he said THERE NOT GOING TO DO ANYTHING AWAY.He said he did sign me in he DIDNT sign us In but he told us to stand in the line Im only resume doing this complaint because of the way he was treating me & daughter no telling how many people he will do this to are have did these to they get better at the customer service skills

The driver i had today was very rude to many passengers including myself, resulting in this otherwise good service making myself and others feel bad and not want to continue with the service. Driver of the M6 4:40pm megabus. Exeter to london. The driver was mocking and rude when speaking to customers, seemingly to feel free in bullying anyone that approached him.

I boarded a Mega Bus in route to New York the morning of February 12th, 2018. I sat down at my chosen seat behind the driver and once the driver got on to leave, he told me I need to move to a different seat that was open. I asked him why, I was being asked to move and he said that he did not want to be bothered and not to speak to him.
I was very confused as to why he was treating me this way and told him that I was not moving and he said that he would not drive the bus until I did.
I told him again, to give me a valid reason other than the fact that he was just singling me out and embarrassing me in front of a bus full of people. But he could not. After about 15 minutes, he finally took off and headed for New York. Once we crossed the ben Franklin Bridge (1/2 hour into the trip) he pulled over at a gas station, turned off the bus, got out of his seat and came over to me to tell me that I was the reason that the heat went off on the bus. HUH? I didn't understand why he was saying this or continuing to treat me this way. I say perfectly still in my seat the entire time, never even moved to go to the bathroom, which can be verified with the other passengers. Why I am being singled out and treated this way?
He finally stopped with his nonsense after about 20 minutes, got back in his seat, and again started out for New York.
We finally reached the New York area and the driver decided to start on me again. He then accused me of touching his cord and bag. Again, I sat perfectly still the entire ride, which can be verified by the other passengers and camera system. I told the driver, that he has treated me disrespectfully since we left from Philadelphia and I would not stand for it any more. I told him to leave me alone. How can Mega Bus employ someone that clearly discriminates? What is going to be done to resolve this issue? I will also be contacting the Better Business Bureau

The driver for the 6am bus to New York on Sunday February 18, 2018 pulled into the stop at 30th and JFK about 10 minutes before the scheduled departure but would not allow anyone on until 6:01am (which seems very miniture) while he ignored questions at the door to continue eating while starring at customers. When he did finally turn on the bus he rushed customers on because of his tardy, had them load their own belongings (first I have ever seen), and stopped unfamiliar faces he had just checked in to recheck their tickets bescause he was rushing. Once on we had to stop around the corner because the emergency roof latch was open and the driver came up to close it. After, he played a safety video that started as a whisper and turned into a loud noise, which he turned down after a customer yelled "this is too loud". The bus started a bit chilly (probably just because it wasn't turned on until departure) and a young women down to ask about it, im not sure exactly what she said but i know it was about that because he began yelling "I can't change it, bus is cold, not my fault, I just picked it up so" over whatever she was asking. I heard to ask him to relax and stop yelling (i was sittting upstairs towards the front)but he continued to raise his voice while talking. She then went to her seat.

I'm not sure what your policies are exactly on customer service but I'm sure that's not how you handle these types of situations. Yelling, rushing, and even ignoring customers questions is not the professional way to handle that and for someone that represents your business I felt the need to bring it to your attention. I catch your bus services very often and is my first choice, as I go to New York for business and I'm sure the last thing paying customers want to see is a rude driver. I share your services and I would hate to tell someone how great your services are and they get a driver like I had this morning.

Thanks for your time and let me know if I can be of any further assistance.

I have definitely lost respect for this company in every way and I fear for future riders and their personal items that go under these buses! I am a frequent customer of megabus but I never thought that I would be so undervalued by this company. At first it was just when I called in to plan trips the agent then got rude due to me asking for a manager if needed, but I thought that because I was over the phone that was the reason they were being rude to me that was not the case. I quickly learned that they are not customer service friendly they will hang up on you if you say something that they don't like they only booked your ticket and they act like they don't want to do that. They have no empathy for any of the riders or callers that call-in to book a trip. I saw an bus attendant talk trash and tell a rider that they had to "! Leave there bag where u was just staying at because it can't go under the bus at all!". It was just the tone in which she said it to the young man. Now just keep in mind it was snowing on january 16, 2018 at 11:59pm in atlanta ga. When this incident took place. The young man and the family member that brought him to the civic center station had to explain to the boy (due to the fact he could not speak english) why he could not put his bag under the bus the boy then told the translator that they paid for an extra bag to go under the bus because it was a medical machine. The situation eventually got solved. They because before I knew it my bags were being pushed onto the bus and I did not realize until later that they had lost my luggage so now I have no way of knowing what am I to do now about my luggage or my items inside of it due to the fact that I cannot get in contact with anyone at megabus in any type of way! I did love megabus at one point but now I take my luggage on to the bus when I do travel and I never received any type of compensation for the attendant losing my luggage and my items inside of my luggage once it got under the bus! The least this company could have reached out to me and at least tried to come to me with some type of agreement on free rides or compensation for my lost luggage that was not my fault at all when it got lost to begin with!

The bus driver completely refuses too turn the heat on, on the bus. I am traveling with four small children that were just battling pneumonia. I will absolutely have my lawyer involved because this is absolutely inappropriate and terrible. It is below weather outside, WHY are we traveling with no heat? Causing frostbite to myself and my children. I will NEVER be using this service. Others on the bus are having the same issue. So legal action will be taken

An employee on the Megabus going from Anaheim to SF was very rude. I've used megabus very frequently since I've learned about it and the employees have always been great! I very nicely asked the lady checking the numbers if I could enter through the front door, I'm extremely shy and I didn't say it in any way that would be offensive (I've heard that we can only use the front stairs when the bus is not in motion). Instead of politely saying no she looked at me and said "no you have to go up here" while she was blocking that entrance and with a lot of attitude. I'm not sure if she was having a bad night or just doesn't enjoy her job. I Don't want other people to be treated this way so thank you.

Reservation# [protected]-M93R-2345-MEM-ATL
Reservation# [protected]-M97R-1000-ATL-DUR

I paid $82.50 on 01/22/2018 for my son to depart from Memphis to Atl and from Atl to Durham, NC. My son was right at the door of the bus and the driver pulled off. How mean is that. I am furious at this point, because not only did I pay for this trip, but now your telling me because the time has past you can not book another reservation. How crazy is that? What kind of rules do you all have? What kind of company are you running?This is unfair and you all are stealing money from your customers. This isn't the first time this has happened and I will be reporting this to The Consumer Financial Protection Bureau. The last time this happened I spoke to a manager and she actually understood the issue and corrected it, now your CSR rep is telling me I cannot talk to a manager and I will not be getting my money back, if I want to make new reservations I will have to repay while you all keep my money for free, and that is how things should be handled. Your customer service reps are rude, the drivers are rude as well. They're so many complaints about you all and you failed to try correct the issues. You know your wrong for how things are handled. I would like for my reservations to be booked with the money I've already spent to you all.
I can be reached at [protected]. [protected]@yahoo.com. Ticket Info is below

Reservation summary for order AGWK6UA

Journey 1

Reservation Number
[protected]-M93R-2345-MEM-ATL

Date: January 22, 2018
From: Memphis, TN, MATA American Way Transit Terminal (11:45 PM)
To: Atlanta, GA, MARTA Civic Center - 435 W Peachtree St NW (8:20 AM)
Seat(s): 1 x General Seating

Passengers: 1
Price: $35.00

Journey 2

Reservation Number
[protected]-M97R-1000-ATL-DUR

Date: January 23, 2018
From: Atlanta, GA, MARTA Civic Center - 435 W Peachtree St NW (10:00 AM)
To: Durham, NC, Willard St. outside of Durham Station Transportation Center (7:50 PM)
Seat(s): 1 x General Seating

Passengers: 1
Price: $45.00

Cost and Payment Summary

Ticket Price: $ 80.00

Booking Fee: $ 2.50

Total Paid: $ 82.50
Worldpay's merchant reference: [protected]-[protected]

On Jan 19, 2018 near 4 PM in Toronto at the intersection of Spadina Ave and Gardener express. The bus driver (Number on the backside: DD42633 and License plate BP2-579) cuts to make a right turn from the furthest left lane, blocking drivers in the middle lane and forcing cars to stop without signaling the light.

Extremely dangerous and irresponsible driving. Please look into the driver and take appropriate measure

On 12/22/17. I called Costumer Service to change the date of a ticket at 7:30 am (having enough time before my bus left within 3 hours at 8 o'clock). I was told by the Lady assisting me, "we are experiencing technical difficulties at the moment so please stand by your phone so another agent will call you".
I waiting around 15 minutes and I did not receive a phone call and it was already 8:05 am. I called back and explain the situation to another agent but ignored what I had to say and only told me, "sorry, you have ran out of time to exchange my tickets". I find this situation so unfair that I was told that the company would call me back but never did and in result I lost my tickets. I request a refund. Thank you.
Reservation Number
14/[protected]-M8-1100-CHI-OMA

From: Chicago IL (11:00am)
To:Omaha NE (7:55pm)
2 Passengers

On January 5th, 2018, my megabus that was scheduled to depart at 9:40am was extremely late and didn't end up leaving until 10:35am. My reservation number for the ticket was [protected]-M22R-0940-NEWBOS. Everyone assisting was completely rude, and kept telling us it would arrive in ten minutes. Normally, waiting outside for over an hour wouldn't be so terrible, other than the fact that it was 12 degrees out. Most customers waited for over an hour in the freezing cold and it was very unfair. By the end of my time waiting, I couldn't feel my feet at all, as they were freezing. It took up to an hour of being on the warm bus for me to regain feeling in them. I believe a refund for my ticket is necessary, since the service ended up getting me an hour late to our destination. The experience was very unpleasant overall, and made me not want to travel with Megabus in the future.

I bought 3 tickets to travel from Philadelphia PA to Boston Massachusetts on Friday December 29th I bought it the 10:55 bus that bus number is DD 887 M 32. It was me my daughter and my brand new baby. My Uber driver was assisting me with bringing my butt luggage to the bus and helping me get on the bus. The driver became very agitated and told me that I was taking too long and to move to the side. I proceeded to show him my confirmation information on the phone but he again became agitated and said what the hell are you doing what are you waiting for hurry up please. The overdrive it then interjected and said just give her a chance she just trying to get everything together you see her holding the baby and trying to get her phone out it's freezing out here. The driver the African American man that got into an altercation with my Uber driver the language was very offencive and very vulgar he threatened to tell him that if he do not shut the f up and get out his face then we will not aboard his bus. I interjected by telling him that I had nothing to do with this argument and we have to get on this bus because the baby is sick and I need to get them back to Boston Massachusetts. He proceeded to say that he did not give her [censor] he was a lot of vulgar language and told me I was not getting on his bus. My Uber driver proceeded to put my luggage inside of the carriage bin and the driver through my luggage back out of the carriage bin. I then verbally let him know that if he leaves us out here in the freezing cold without no way to get home that I will sue that company and I will report him. The driver continued to say he did not give a [censor] he did not care and I better get the F out his face and again I'm not getting on his bus and I need to go back with my Uber driver. I aborted the bus because it was cold and I was outside with two children. While on the bus to drive a continue to threaten me to tell me if I do not sit down that we will not leave and then I would have to get off the bus there was no more seats no one would move no one would [censor]ist me to help me get on the bus with these two small children. I then asked one of the customers if they can allow me to sit next to them and my children hasn't said what other people. The drive who was very rude and sensitive insubordinate and did not make me feel comfortable the entire ride I deserve a refund I feel like my ride was terrible and he did not allow me to feel safe with these children. Someone please get back to me because I am going to continue to file the complaint against him