MegaBus
Reviews and Complaints

I called your customer service on the 28th July 2017 around 6:00pm on the advice of my bank because from Wednesday 26th July I have unable to book seats from NY to Tor the 23rd Sep through to the 2nd Oct 2017 on the midnight schedule.

Your rep Celia was totally UNHELPFUL and the rude woman (for use of a more appropriate word) put the phone down on me.

I have tried using a different browser, credit cards and at different times and still the same thing. It seems your site may have a problem.

I am totally annoyed at the lack of care and service provided by your Reps and it seems I will need to take my business else where and warn other users of the lack of help your service offers.

The bus was 20 minutes late for pick up. At our first rest stop, the bus broke down and we were delayed almost 3 hours. Once on the bus again, the light strip lining the ceiling started to leak (it had rained during our trip). Not only did the water fall on myself and the woman in front of me, it also landed on the electric outlet where my phone was plugged into the charger. I understand that weather is weather, but the potential danger of the situation needs to be addressed. Thank you for your time.

The photo attached is to show where the water had collected and leaked onto me and the electric outlet.

I always travel with mega bus, and I reserved a seat for my 16year old son. I was told that he couldn't travel alone due to his age. So I called the customer care number so that I can get a reimbursement on the reservation and the supervisor said that I couldn't. So I asked her if she can change the reservation date and time for another day so that I can travel with him and she says no. I'm not understanding why she couldn't offer another date and time if I've already reserved the journey. Please contact me via email :[protected]@gmail.com

I was waiting for my 11:35 am bus at New Heaven Union Statiom which never showed up. After 40 minutes of waiting I began to panic and found a different ride. This is unacceptable because the bus status was never updated and I was not told about any cancelations or delayed. When I asked for a refund for this trip, customer service was rude and not helpful. She declined my refund and told me that bus did arrive an hour late. If I knew and was informed about the delay, I would have waited but nothing was even mentioned online. Very disappointed.

I was travelling to Toronto via New york on 29th June, 2017 by the 9:30 AM Bud. The reservation number of the ticket was [protected]-M24R-0930-NEW-TOR.
It was 4:50 PM when I missed the bus. It is the duty of the bus driver to check the bus if he has left any passenger, while the bus left without a passenger.
My passport and other documents were in the us, while the bus left me. On calling the megabus customer care, they escalated the complaint and misguided that the next bus would be at the same place at 6:50 PM. on calling them again, the said that ETA of the bus can be delayed by 45-50mins, while my luggage would be taken care at buffalo. To my surprise, no bus came came till 8:30PM. On cross checking on the internet, I realized that bus was to leave at 6:50 PM from New York.
Imagine the amount of stress, I went through, being an international student whose documents were in the bus and I had to cross the US border to Canada. The driver was informed about the situation, yet he didn't come back. The customer service was useless and misguided me. To my luck, I somehow managed to call a friend to get my luggage off the bus from Buffalo and I took a lift to buffalo. I reached Niagara at 1:30 Am where my family was waiting for me.
The worst nightmare of my life was experienced by Megabus. I would need a refund for my ticket.

On July 4th at the final stop (White Marsh Park and Ride) of the NYC to Baltimore trip (bus DD880), the Megabus worker was off-loading the luggage from under the bus when he dropped my bag and two of the wheels broke on the short side of my suitcase. My luggage had 4 wheels that could swivel a full 360 degrees. The baggage guy just went about his business off-loading the other bags as if he did not see anything.
There was a loud crack when this happened and I immediately went up to my bag to see exactly how bad the damage was. At that time, I only saw one wheel fully broken off and lying on the pavement. A lady standing next to me said in a placating manner, "You can just glue it back on, honey. It might not be that bad..." Then she wheeled he bag away.
I was going to ignore the problem, but as I went to pull my bag off to the bus shed, I realized that the wheel next to it was hanging off and the bag could not be wheeled anywhere. I dragged the bag back to the bus and tried to signal the guy to ask him what's up.
I got angry when he refused to acknowledge me. He just kept offloading the bags. I was thinking of just letting it go but then realized that I'd need an entirely new luggage to get back home as my bag was now useless. By this time, he was right up under the belly of the bus getting the remainder of the luggage and his fellow coworker (a shorter guy with dreads) had come to help him off-load, so I decided to wait 'til he was done and not make a scene. When he was done with the last luggage I said, "Sir, you broke my suitcase. What's up with that?".
He said with a heavy Caribbean accent, "I just rest it down. All I did was rest it down!" I thought he might be Dominican at first, but I'm not sure. He continued repeating the same thing about twice more and his coworker just turned his back and went off to talk to a female worker in similar uniform who was in the parking lot. I asked the tall man, "Are you serious right now? “He continued to repeat that he just rested the bag down. All the other customers have taken their bags and left at this point and so I decided to take pictures. I took pictures of my broken wheel on the pavement and then the bus. The taller guy (the one that broke my bag) and his coworker were talking to the woman in the parking lot while I was doing this.
I dragged my bag to the bus shed to wait on the brown link bus and took more pictures there. Then I realized I could not take the bus because my wheels were not working and I had some ways to walk from the stop to my Airbnb. So, I called a Lyft. It was my first time taking a Lyft.
I honestly thought long and hard about pursuing this but I do not have money to replace my suitcase and this guy needs to be more responsible with customer's property.

I feel the need to share my experience on Megabus yesterday. I boarded a bus, that was over an hour late, in Las Vegas, Nevada headed to Riverside, California. When we boarded the bus, it was 113 degrees in Las Vegas, no mention of any equipment malfunction. When I sat down, I was advised that the AC would kick in once we started moving. So, having no reason to doubt them, I stayed seated and waited. We started moving toward the freeway and the air, which was warm, was barely coming out of one vent and not at all from the main vent. At this point, I asked the driver to increase the volume and coldness of the air; his response was, "there is no AC anywhere on this bus." People were already getting sick, I can only imagine how hot it was on the bus but it was ridiculous. I then phoned Megabus, the little chickie on the phone decided she should give me attitude, I advised her to think twice before she spoke as I was totally irritated and using every ounce of restraint I had within me to not take it out on her but all bets would be off if the attitude continued. I explained to her that people were getting sick and that they must immediately deploy a bus to meet us in Baker. She took my reservation info, my phone number and said they would call me back.

I waited an hour, having heard from no one, I called again. They told me that they had called and I didn't answer. Because we were traveling in and out of cell service, I checked my phone log before I called them the second time, no missed calls, no messages! I had to give another report and start all over.

We then drove through Baker, California, it was a balmy 117 degrees there, again, no clue how hot it was on the bus. When we arrived in Barstow, the driver pulled off and into Unocal 76 station with a Subway. Fortunately, the Unocal 76 staff took pity on us and provided cups of ice for us, nothing was done by Megabus. The driver told us he was going to "reset" the bus, that often times it would help. My big question here is if that was a possibility, why the heck wasn't it done in Las Vegas!

Then we were told that it was slightly better but still not working. We could wait there for 4 1/2 hours for a new bus or we could ride the rest of the way to Riverside in 2 hours. The majority opted to go to Riverside just to get the heck away from Megabus.

They did call me back in Barstow, the supervisor was so gracious offering me 50% off my next trip with megabus. I told her she better think again, I'll never ride on megabus again!

At the suggestion of a friend, I tried to go on Facebook Live to share the experience but oddly the WiFi was down too, guess they've been this route before and were a step ahead of us!

I had a migraine all afternoon and evening and have been suffering all day from the dehydration and misery of that trip, their offer isn't going to cut it for me!

I bought two tickets for my 16 and 17 year old nieces to travel from ATL GA to Montgomery AL and I reserved two seats top deck and of course they didn't get there seats that I reserved. The guy that was checking the tickets once they got there humiliated them in front of everyone about their ages saying they were lying. They rode on the bus two weeks prior and had left their IDs so we had to show the previous receipt in order for them to be able to ride back home. He was very unprofessional and really embarrassed my nieces. He told them in front of everyone that they can't ever ride that bus again unless they have id and they were lying about their ages. I completely understand about the IDs but why do it in front of everyone with a nasty loud attitude. And like I stated earlier they still didn't get the seats we reserved for them. So I really think something should be done about this and refund the money for the seats that was reserved but didn't get.

I did two trade-in to change my reservation(18/[protected]-M22R-1600-BOS-NEW), and did not realize that the money different from two reservations will not come back to my account.

The original reservation is $195 and the new one is $105.
They just took the money away from me. The money can not be used or reserved for the future purchase.

The Customer serviece claimed that there is a notification on the website, BUT I did not see it until I was guided.

I took the megabus from Austin to Houston this weekend but man let me tell you hat it was the worst experience I've ever had on anything like this. While we were on our way to Houston a bike rider passes up and starts making a hand gesture indicanting that something was leaking from the bus, a couple of people noticed it but nobody said anything but I'm sure if everybody saw him the driver must have seen him as well. The bus breaks down and the temeperature was over 90 degrees. Since the AC was not working we walked to a Burger King that was across the street. Nobody in their right mind was going to wait until somebody came to fix it or for the other bus in the heat. So everybody walked to the Burger King. Three hours passed and the mechanic gets there and by that time people called their family members so they could get picked up so by that time there was about 10 people left. Out of nowhere with no warning the bus leaves and leaves everybody that was waiting in the Burger King with their stuff still in the bus. Luckily some people that were left out too called their family members and some of us were able to get home. It was the worst experience I've ever had I say DO NOT, DO NOT RIDE MEGABUS

I (the paying customer)was being dropped off for my return bus trip home.. A random Unidentifiable Man (assumed employee of Megabus)without a employee uniform or badge approached the vehicle as I was getting my things out the trunk. He abrasively, loud & very unprofessionally yells at me & the driver of the vehicle "hurry up & move that car now".. We were in the pick up & drop off zone per signs posted . So As I got my things & left the car to get in line to show my ticket.. The unidentifiable man was still talking to the driver that dropped me off.. Since the unidentifiable man was angry about the discussion they were having.. He looks at me & says"The person that dropped you off ruined it for you so u can not board the bus"... I'm asking him "how is that possible when I am the paying customer & the person that dropped me off isn't? I repeatedly asked to speak with a manger & he would only say "Call Customer Service". The unidentifiable man would only say his name was Pedro.. Never was I given a full name or title..This assumed employee was dressed in a white t-shirt, athletic short & tennis shoes with no employee ID/Badge..It didn't get any better As I called customer service. The caller whom would only tell me he first name Tasha & could give me no reassurance except that she will note the complaint.. she also could not give her last name or phone extension for follow up or to speak with her manger due to security reasons.. she was very unapologetic about me being not allowed to board the bus & could only offer me a bus ride leaving out the next morning.. I am a RN & had my patients & my family to get back to.. This incident was embarrassing & uncalled for.. which completely caught me off guard as to how your employee's represent your establishment & treat paying customer..You policy clearly states A CUSTOMER can be refused to board or be removed from the bus for behaviors that violate company standards.. However the customer caused no such acts & I have evidence to prove the acts of myself & the Unidentified assumed Mega bus employee ..I expect a swift resolution to the matter. Thank You L. Rodgers.
Trip date: 6/26/17 at 450pm . Leaving: Houston, Tx 815PiercecSt near Travis. Reservation#:[protected]-M74R-1650-HOU-SAN

Reservation Number
[protected]-M32R-0450-SEC-BAL

Date: June 21, 2017
From: Secaucus, NJ, Frank. J Lautenberg Station at Secaucus Junction (4:50 AM)
To: Baltimore, MD, White Marsh Mall (Opp Red Lobster) (8:30 AM)
Seat(s): 1 x General Seating

Passengers: 1
Price: $29.00

These are my travel details. I am an incoming student in the United States and have been using Megabus from the day I am here. You can track my trips from my email address which is '[protected]@gmail.com'.

Yesterday when I was waiting for the bus at 4 am which isn't a time when one can afford to go to back to hotel from which he has checked out. So i was waiting for the bus as soon as the bus came I went to board with the same bag I have taken along on my other trips on Megabus and aswell as Greyhound. The driver told me in a really rude manner that my bag was overweight and straight away said sir I am not going to take it. I kept on asking what should I do. I even asked him of taking things out of my bag and placing them in my hand carry bag but he was adamant and kept on saying rudely am not gonna take it sir.

I requested him a number of times and at last he directed me to another Megabus staff person standing a little far and told me to ask him. When I went to meet him he said you should tip the driver he will accept the tip and let you in. I told him I was willing to pay for the extra baggage but not the tip on which he said to call the Megabus office which I did but no one picked up.

Then he again alarms me for the tip so I went to the driver who said I won't take the tip and then I went again to the person I met already he said sir give me the money and I will make him ready. He asked me to place my bag in my self which I did. Later when I sat up and saw what was going on down through the window. I saw both of them smiling and then the man gave the money to the driver.

The thing is I don't care about the money. I know I am new here but that doesn't means that everyone should exploit a new person. I am looking forward to the company to ask the driver about all this.

My mobile number is ‭[protected]‬ but I hope to get contacted on my email.

Regards
Muhammad Ahmed Cheema

You're company is pathetic with "service" members who are rude and ignorant. The buses are NEVER on time and today, I have had enough. I am suing your company for my inconveniences, as today, yet again, the bus is over an hour and a half late due to "not having a bus to send from the lot." You really call yourself a company with customer values? Seriously ticked off and will never be using your horrible services again. The wifi on the busses don't even work and bathroom are kept a complete mess. And yes, I have taken way too many bus rides to know this is an occurrence every single time. I demand to be reimbursed for my most recent ride, as well as unlimited free rides for the next year, as I love in New York City and at back and forth a few times a year. If you are unable to comply, I will have my lawyers be in touch.

Lexi Smith-Taylor

The terms and conditions were updated on May 1, 2017 indicating that riders must be at least 17 years of age to ride or be accompanied by a parent. My son has ridden without being accompanied by any adult on 4 different occasions prior to May 1, 2017. When he again attempted to ride on June 16, 2017--the rule was suddenly enforced and he was denied service. When I inquired and attempted to get a refund on this basis, the company refused. Additionally, I purchased the ticket online while speaking to an agent. I did mention that the ticket was being purchased for my child. Neither of two different agents mentioned this condition. The condition should be put in an obvious place in prior to purchase.

My name is Helen Kirby I'm contacting the company concerning a reservation I had for May 27 2017. My reservation was from Chicago to Atlanta. During the course of the trip the restroom was out of service from Louisville KY to Atlanta. I have been riding Megabus since 2006 the service is not like it use to be. On my arrival to Atlanta I contacted Megabus via Facebook be. Someone asked me to PM my reservation however it's didn't go through. I paid 59.00 for the ticket you would think at least you can use the restroom with a blatter issue. I am a very DISAPPOINTED CUSTOMER. I feel I should get compensate in some way for the inconvenience. I also tried Messaging that didn't work . Looking for this to be resolved. My reservation number [protected] M92359 email [protected]@gmail.com Thank you 4th place to try and get an answer.

The bus at 3:35am from columbia sc to atlanta ga is always late! It's late an hour or so... I believe if this is a time issue make the route leave at 430 am or 5am... It's not fair for the people that gets drops off and have to sit outside for the lateness without notifying. I believe there should be a shelter because it's always late. There should be a refund as well. Like I said previously just make the time 5am and not 3:35am... Thank you

My name is Dekeeya McClellan me an my boyfriend Michael Price had order two tickets for the 10:00am bus from mobile to Atlanta an we suppose of got there at 4:50pm but we had arrived in Atlanta at 6:00pm and me an my boyfriend was late for our other bus an our cab so we need our money back cause we was late for my grandfather wake an funeral on New York we had got here late for the funeral an wake so now Me an my boyfriend had miss out on the funeral an wake...

Order number af7khiq
Mega bus is a shame ill be open legal action against your company .. i bought a round trip from orlando to miami and both ways I had problems and was not able to complete the trip thru you guys.. also almost lost the cruise and had to pay another transportation to go and to come back.. i am currently on a greyhound bus had to pay extra 40 usd. on my way to go to miami the bus had a flat tire the driver took 2 hours to let us know about the flat tire and after informed that we would have to wait 2 more hours.. we had to pick an LYFT that cost us 180 usd.. u guys offered a redemption code of 23 usd to use in another trip .. ill never use tour transportation again and ill make sure to input as many complaints and reviews I am able about the poor service u offer... on my way back tried to change my bus from 3 pm to 10:40 am your website didnt allow me to complete the change even I tried 4 hours in advance.. we got to the bus and explained the driver didnt give a [censor] and told us to call u guys.. but she was leaving and could not wait...the bus number that the driver was is m86.. if i am not refunded the total amount ill be asking for much more thru legal action.. provide a solution in the next 48 hours or Ill go thru the hardest way

I purchased a bus ticket online for a bus leaving at 9am out of new Orleans, Louisiana and arriving in Houston, tx that same day. I am currently in Alabama but I live in Houston and there is no direct route to Houston from where im at so I would have to drive to the nearest bus stop. On the morning I was supposed to leave my sister called and told me that due to bad weather in louisiana she would not feel comfortable driving me and that I would need to reschedule. Okay so I called megabus around 5:45-6ish three times from my phone and was never connected with anybody. I went online to use the trade in ticket option they have on their website but it didn't give me an option to exchange my ticket so i emailed them about my issue around 7:30 and left it at that. Around 11:30 am I decided to call the megabus "customer service" line from a different phone and was finally connected to an agent who was very rude. I informed her of my situation and she told me my only option would be to trade my ticket for another ticket leaving out the same day, which the only one available was 11:40 pm I would have no way to get to New Orleans that late so I asked her could I exchange it for the next day at the same time and place I originally purchased my ticket and she rudely informed me that I could only exchange it for a same day ticket or I basically lose my money and have to buy another ticket. After going back and forth about this "policy" I decided to ask for a supervisor at which that time she said she would have to disconnect the call and hung up in my face while I was still talking. Very rude. I called back and immediately asked for a supervisor and was put on the phone with the same exact person who hung up on me! Your customer service line is so unprofessional and does not seem to care about customers problems only how many calls they answer in a certain amount of time!

On May 28 my daughter and 3 month old daughter were to board the Memphis terminal at 10 pm...never the less the bus was 2 hours late but the rudeness of the driver was unacceptable! I had previously rode with this same driver from Memphis to Dallas before and his attitude and professionalism was also observed then! This driver stated that he was upset because he had to drive through a storm so he was ready to go and she and her baby would get left! It is utterly ridiculous for a person that provides services to have such a nasty attitude and be so bluntly disrespectful to us Megabus Patrons! Is this the type of services you guys uphold! He pulled off while a young woman was going up the stairs with a car seat with a 3 month old child! I was and am so irritate with the services that we paid for! You guys need to fix this!