MegaBus
Reviews and Complaints

Today 8/5/2022, my parents took a megabus at 10:20am from Washington DC to New York City. Upon entering the bus my parents and other passengers noticed that the bus had no A/C though it had been on for a while prior to departure. My parents as well as the other passengers were under the impression that upon taking off, the A/C would kick in. That hope was never made reality. 20 minutes to an hour into the ride, my father asked the driver multiple times that there was no ventilation and that he should turn the A/C on. The driver disregarded my father and other passengers who pleaded the same. This was an emergency as there was no a/C and the weather reached 98 degrees today. It was an OSHA violation and people could have died, my mother who suffers from asthma had an asthma attack and a panic attack. The driver was made aware of such and did not do anything. Stating he could not stop the bus. My wife called the Megabus complaint line and she got some credits to use in the future, however this does nothing to the fact that megabus really does not care for the safety of its passengers, this is immoral, illegal and just pure madness! What will you do if my parents and other ill passengers would’ve passed out or worse!? I demand there be an investigation into this matter.

Sunday, 26/06 2022 your bus from Bristol departure 07:40 (really 07:47) to London (arrive 10:35) arrived 35 minutes later (11:10) and for these reason I missed bus to Czech Republic which cost me over 100 €.

For this case I must go back to Bristol, but unfortunately everything was booked, so I must waiting on Victoria Station another 5 hours.

I wasted over 12 hours travelled and waited of this day for nothing, because your bus was late!

As you can see below on attached tickets, I lost 105.40 EUR + 37.94 pounds and I want full refund of tickets price.

On the 22nd of May I booked a one-way ticket from Edinburgh Airport to Glasgow Buchanan Street. Once I concluded the transaction, I realised that I had accidentally booked two tickets under the same name on the Same trip. I immediately contacted them by email and explained the situation. They said that it was not refundable In that the purchase terms and conditions stated no refunds post purchase. I explained to them I believe this is the exceptional in that I would not be able to use both tickets given ID is required to board and both tickets are in my name. Regardless of this fact, they returned back to the blanket policy of no refunds. I believe this would qualify as an unfair term / condition.

It was a connecting bus till Sunderland. The first bus which was from London to Leeds had to reach Leeds at 15:30 but because of the halt in between where the driver was to be changed was more than an hour and the bus reached Leeds at 18:10 and the connecting bus from Leeds to Sunderland was scheduled at 17:00 but got missed because of the delay. When we asked the driver about the next bus, we were told to wait at the bus station for an hour. Everyone had to wait till 19:00 for the bus. Even after paying for the seats, we had to sit separately wherever the seat was empty. I had to reach Sunderland at 18:55 and I was at Leeds till 19:00. I reached Sunderland at 21:00. Not happy with the service. Bad experience.

The bus was over an hour late (Manchester - Leeds 16/04/2022 at 11:20am) due to driver and organisation incompetence, followed by a further 25 minute delay waiting for a new driver. I understand if there was traffic or something but this was purely human error. I was supposed to be in leeds for 12:15 and I will now not arrive until after 2pm. My plans are completely ruined.

The coach smelt of cannabis throughout the journey, this affected me so badly health wise. Imagine 9hrs journey. Seats were also so uncomfortable… to add on to that the coach driver was a very rude guy. I was only trying to change seats as the one I was on was so uncomfortable and was having some pains all over my body, so when passengers to Glasgow had dropped, there were empty seats and I wanted to move to empty seats as I felt very sick cause of the cannabis that smelt close to me and my seat was so uncomfortable. Instead the driver rudely shouted at me as though I was committing a crime…told me to sit down but the bus was not yet moving.. I was so embarrassed and distressed…as the journey continued, the same seats were empty throughout the journey from Glasgow to Edinburgh. Very rude driver…am so very upset about this that I will not be going back to London with megabus because of that awful driver. Will cancel and book another company cause of this whole experience. I will be better off paying more somewhere else.

The bus driver charge me more then it should be

The Megabus was supposed to leave Manchester at 4:40pm but we have been informed by the driver that we are having to wait for two passengers who have missed the coach from Leeds and are currently in a taxi to Manchester. I personally think this is completely out of order as the entire bus who have made the bus on time are now being delayed in their journey and I will personally be missing a further train that I was supposed to get in Birmingham. I am furious that a coach full of passengers are having to wait for two people who were unable to make the Megabus on time and now our entire schedule has been interrupted for two passengers.

Dear Team at Megabus,

I hope you have all been keeping well.

Please see below a complaint of your service which I feel is unfortunate to send, as I have not felt the need to do so following many prior trips.

On Thur 17th Feb, my friend and I were expecting to catch the M11 at 08:00am from London Victoria to Preston. There was a delay of around 25 minutes in which we were still expecting to be seated with the reserved seats we paid for. Instead, as we were boarding, we were told that this was a replacement coach which did not have any table seats, so we would need to contact you for a refund - this was the original reason for contacting you.

However, the experience on our way back from Preston to London Victoria was also incredibly disappointing, which I would like to express to you in hopes that this does not happen again to future customers/passengers.

My friend and I were due to catch the M11 from Preston to Victoria at 14:45 on Fri 8th Feb. We greatly appreciate that Storm Eunice was causing mayhem all over the country and, therefore, there would inevitably be some delays. Of course no one could control the weather in this situation, so we took the additional 1.5hour wait with a pinch of salt. However, something that immediately irked us both was being told that our reserved seats that we had paid for for the journey back were useless. We specifically reserved table seats for the return journeys due to medical reasons, not just personal preference.

Apparently the layout of this Megabus bus was different to the original one that was due to travel, in which case we had to sit on the seats behind the table seats we reserved, which were then already occupied by a couple who were sitting there at their leisure.

As mentioned earlier, I have taken many trips with your service before - including a few weeks ago where there was a 30+ minute delay, but I didn’t think to make a fuss or complaint. However, following this last trip, I do not think I will travel with Megabus again, as the poor reliance with the service does not seem to be worth worth the hassle, wait and disappointment.

I ask that you kindly refund the total of the money spent on the reserved seats for the return journey which had not been accommodated for. If I am also able to receive a partial refund due to the delays travelling from London Victoria to Preston, and back, this would be greatly appreciated.

I look forward to hearing from you.

Maria

I have been working to help two homeless moms and their combined 5 kids who showed up in Atlanta with nothing from Little Rock Ark. After trying for 10 days and paying for them to live in a hotel all this time I was told this am that we could still not get them into a program due to city covid restrictions. I was trying to just get them back to arkansas as I know longer no what to do. I ordered the tickets and paid for the on my credit card and about an hour after ordering we got a call from a ministry that was going to let them into their program. I called Megabus right away and was told sorry no cancellation. I would hope this company would allow me out of this as I am just trying to be a good samartan. PLease let me know how we can resolve this asap. The tickets are for monday 1/12 in the afternoon so there is still plenty of time for megabus to resell these seats. Today is 1/10/22 Monday. Help me please

i wish to report one of your drivers for dangerous aggressive driving. 3.15pm today on the m1 between J14 and new port pagnell services. reg number YT71 ghd (or may have been GHT), speeding in a 60mph limit, undertaking and intimidating other road users by driving very close behind . .

This is the third time writing this complain to Megabus and I feel like Im being ignored. I sent an email, whatsup and filled a complaint form and even facebook. I thought I should sent it again maybe someone will give a damn. Here is my complain.

Good day

I am here by to complain against a Megabus driver who drives Sibanye stuff from Lebanon Westonaria to Shaft 7 every morning. The bus time is 7 am. We normally arrive at no 7 by 7:18am to sign in for 7:30 am. The driver has a certain person that he will wait for even if its past 7. I personally asked the driver to leave one day as it was 7:05 am already because I knew if we left later than that I wasnt going to make it in time. The driver shouted at us. We let that one go. Last week on Wednesday the 24th of November the drive swore at me. It started when he asked if we are all in. No one answered as we do not know who is in or not. We work in different departments, so its impossible to know everyone in the bus. He got pissed off because we didnt answer. He said he will not go if we not talking. Passengers apologies and explained to him that we dont know how to answer what he is asking. He drove off to shaft 7. He parked the bus as he got there and close the doors that no one got off. He staryed again telling us that he is the one who introduce the bus so he should be respected. We waited until he finished. He still didnt open the bus. Passengers begged him to open. I also asked him to open as I was late already. He pointed at me saying that if I climbed my husband, he is not my husband and he will show me. I asked him what have I done wrong to him. The rest of the bus asked the same but he couldnt answer. I want to know why this driver swore and even insulted my husband who was not there he doesnt even know him? I have witnesses who happened to be passengers. If you need their contacts, Im glad to provide them as their are willing to testify. We are tired of this driver. If Mega bus doesnt do anything about him, we will question his contract with Sibanye.

Hello, i was charged an extra amount as i requested a front seat.

When i arrived at the bus, those sears were taken and the drivers suggest I sit anywhere ad the bus was empty.

I requested a front seat with extra leg room. I paid extra for it. And it is not what i got.

Your tickets do not even assign seats yet you make us pick seating at additional cost.

I would like a refund for the whole trip please

I was booked on the eight o'clock bus, reg# [protected]-CM21R-0800New-RIC, on September 3rd 2021. it left out of New York 34th street twenty eight minutes late in to Washington, D.C. Union Station. This caused me to miss the connecting bus into Richmond V.A. I wasn't told by staff right away, when I was placed on the line where that bus was to take me, that it had already departed; until I had been on that line, at lest twenty plus minutes. I then asked another Mega Bus employee about what time the bus would arrive. I was then directed to speak to the person in the booth on that platform, when I ws told of the situation, that the bus had already left on time and the next one wont be here until the next day. It was recommended to go to Amtrak. I was able to get a ticket (RES# 6FE5E2-03SEP21)for the three O'clock train into Richmond-Stap Ml, VA. This was the only time, that I was ever not satisfied with Mega Bus service.

Your employee Marcelle in customer service that's from the West Indies should be fired. He asked me for my personal medical documentation just to switch my bus ticket. That's against the law in my state and I believe federally in the USA. When asked to speak with his supervisor or manager when I was disappointed and dishearten by the lackluster service I was receiving he lied and said no manager was available. Ever time I hung up he kept picking up my call then when I called on a different mobile number and spoke with Mark to file a official complaint I was put on hold again to only be put on the phone with Marcelle for a 6th time and this time he pretended to be a supervisor. Your customer service reps Marcelle and Mark have no respect for the customer. I'm never spending another dollar with Megabus! I'm so disappointed with this interaction I'll use greyhound instead from this day forth. I was treated less than a human should ever be treated. Especially someone who uses your service so frequently. There was absolutely NO care for the customer, at all! Please keep in mind and I am legally disabled & I stated that to Mark. I have a health issue that is preventing me to use my ticket, not covid. All I wanted to do was switch my ticket out I was willing to paid for the fee and all. I pray my health doesn't worsen from all this stress and inconvenience those men are making my day worse not better.

This is the first time I ever take the time to write a complaint for any company, but the level of poor customer service I received today was beyond terrible. Megabus is the only company I know of where it is acceptable for employees to hang up on customers, and that is unacceptable.

I have been hung up on 3 times by several agents who DENIED me the ability to speak with a manager, and one of the agents that hung up on me said they were a supervisor... I tried to make a reservation online, twice, using my credit card, and both times I got an error msg stating that the payment was not successful, yet noticed some extra charges on my account. I first contacted my bank thinking they may have charged me transaction fees, but not only did they confirm that I initially had enough money in my account to complete both transactions, but that these transactions were rejected by megabus, and that the additional charges are from them as well.

I called up their customer service and explained the situation to an agent who said they will transfer me to the correct department and that he would explain to them what is going on. But that agent just put me back in the queue for me to land on another agent who had no clue what was going on, as I was just cold transferred to them. I had to re-explain everything to him and then he transferred me to Shevel (employee ID: 5188379), who is by far the RUDEST agent I ever spoke with(in ANY company!), only to be hung up on after requesting to speak to her manager. I called back and directly asked to speak to a manager but got a supervisor that just hung up on me when I started re-explaining the situation. I called back AGAIN, then the agent I got said they would transfer me to their supervisor but the person they transferred me to said they were not a supervisor and DENIED me the ability to speak with a manager/supervisor and then hung up on me again. I called for ANOTHER time and reached someone who transferred me to a supervisor named Lea (employee ID: 5183710) who told me that my transactions were rejected by their system and did not offer any explanation of why that was the case. Considering I have taken megabus a dozen of times using the same credit card, I don't understand why suddenly there would be a problem that cannot be explained, or it's possibly the agent making it up? I find it curious that it took 7 interactions to get somewhat of an answer, which still does not account for the extra charges on my account.

Megabus' customer service is horrible! Their agents are clearly not willing to help and are definitely not credible.

HORRIBLE HORRIBLE experience!September 2, 2020 3:05 PM at Kingston bus station from Toronto. Via Rail was full.

My sisters and I decided to take the bus as we were going to bury our mother in Montreal. From Toronto to Kingston we slept as we have been stressed and in despair. The bus ride from Toronto to Kingston was pleasant and relaxing. The bus driver was friendly and had great customer service with a smile.
As soon as we pulled into Kingston station Sept 2nd at 3:05pm passengers were leaving the bus we had 10 minutes to spare I decided to stretch my legs in the aisle.

As soon as the second driver an Eastern European male began his shift he looked at myself and my two sisters(women of color)and he addressed the three of us to our face in the aisle of the bus and says :We can't sit together because we are not family? (How does he know we are not family) Meanwhile we've been sitting together the whole ride down.. he was very aggressive with his tone.

It was myself my two sisters an Indian son and mother a white woman and a brown woman sitting in the lower level of the bus all witnessing his behavior.
We tried to explain to him that we are family and we've been sitting here the whole trip.
He then says to us : Now listen to me I am talking! Now listen to me I am talking! (WTH) our eyes popped out of our heads...
He was addressing us like we were children his tone his demeanor was so disrespectful and shocking...Then he also has the nerve to tell us...there's no laughing and there's no talking and no walking up and down the aisle Of the bus? No laughing/ No Talking?! What? We're on a damn bus...We're the hell are we? We are three grown professional women two of my sisters are lawyers and I work in healthcare.
My sister speaks up and says Sir we are not in the mood to laugh as we are going to bury our dead mother. He then changes his demeanor and says that he buried his mom three years ago so he knows how we feel. Meanwhile as he's addressing us he's NOT EVEN WEARING A MASK! As a Canadian woman honestly I have never been racially profiled in my life and we are all shocked and disgusted by his behavior AND CUSTOMER SERVICE. Definitely racially profiled us as I have witnesses from the white woman and the young lady that was sitting in the back as they all witnessed everything we witnessed. We all got together at the end of the bus ride and spoke about this drivers behavior and racial profiling and we are disgusted! We have there info and emails if needed.. I called mega bus and spoke to a manager and she was rude I guess not surprising. Shaking my head...
So if you're taking a bus from Toronto to Kingston and there's a Eastern European bus driver who goes over the loudspeaker as we found out as we picked up my aunt two days later... this driver actually goes on the loudspeaker and tells people they can't talk and they can't laugh. She was on the lower level he never addressed her face-to-face.

But he felt it was his duty to address three women of color sitting together minding their own business.
Still makes my blood boil and I tell everyone I know MEGA BUS is terrible! Customer service even worse.
And watch out for the eastern European man at Kingston station 3:05 PM shift! [censored]! And if he addresses the whole bus and says you can't laugh or talk mention this in your next review!
WORST TRIP OF MY LIFE! EVER!

I was on a megabus coach from Bristol to London Victoria and due to traffic, there was a 40 min delay. We were meant to arrive at 9:30am but only arrived at 10:06am. Because of this, I had missed a connecting Flixbus coach from London to Rotterdam amounting to £60 and had to rebook another trip 8hours later; leaving me stranded and costing me an extra £69.99.

I would like to be compensated for having to purchase a new ticket due to the delay of megabus.

megabus canceled my return trip twice. I had to get a flight home. My ticket reservationjuly 26, [protected]-M85-0900-tam-for. megabus will only refund $34.99 not the $7.00 booking fare not fair $41.99 went on my visa card.Mega bus canceled me, I did not cancel them thank you [protected]@gmail.com If I do not get a reply from you within 7 days I will file a report with my chase visa card.

Im an avide traveler on Mega Bus and this is unusual that it would happen 3x in a row. I had purchased on 3 occasions bus tickets and they disappeared; I had the code and arrived at the station 2x out of Los Angeles Union station . The 1st time paid again cash and departed on later bus lost my hotel reservation, had to pay high hotel fee locally and rebook again new reservations for my destination, also had to rebook my matching flight out of Las Vefgas, a grand total of 910.00/./ The 2nd time had to wait until the next day about 1100am for Flex bus and also had to rebook hotels, flight etc 670.00 and the 3x was out of Las Vegas to Los Angeles, again had to stay up all night waiting to get on greyhound bus but they didnt fit me on so at midnight had to find hotel, change flight out of san diego and lost a ticketed flight had to purchase another Hawaii flight, hotels trains ec 1100.00 l0sses (These situations were approx 3weeks appart and have not used your bus system since). Grand Total is 2, 770.00