MegaBus
Reviews and Complaints

I'm forwarding this to try to get help for Passengers that are being pick up the new location for boarding this bus was picking up and departing at Dutch Square Mall which was safe for boarding now the bus have a new pick up for boarding Which its very Dark and not enough light you wait under a shed i guess and the road is dark picking up at 3:00 am in the morning i myself after getting out the cab had to stand there no one around and houses no where you can call for help .Please i pray that Mega Bus change this back to Dutch square Mall for pick up this is not only not safe for a Women but any one before some one get hurt at that site.

Hello,

I was suppose to be on the bus under the Megabus operation on the 12/22/2019, at 10:00am. My partner and I had one big luggage and a carry on each. We were there ahead of time and we were 7th in line. The megabus employee, named Les, asked us to step aside because we had too many luggages(according to him) and he needed to make sure there was enough room. The Megabus policy states one carry on and a big luggage a person. After waiting for all the other passengers to go through Les then checked if there was room for the luggages. In the meanwhile other people were standing behind us with more luggages. He came back and said "there is room, it's $20". I took out my wallet and as I was ready to pay him, he stated "I don't like your attitude so I'll make sure you won't get in the bus." Embarrassed and astonished from that statement I simply asked what was the reason and what kind of authority he has to make that decision. No answer was given to us, instead he ignored us and he asked the bus to leave without letting us board. The rest of your employees on site were taking your employee's side calling me rude and condescending without them been present when he actually stated such a discriminative statement. I called megabus complaint center and they arrived to a decision without anyone calling me back, as I was promised. I have never been treated in such a degrading way. The terms of megabus state: " Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered". This case was clearly within your employees control and he made the executive decision out of spite because as he stated he did not like my attitude, simply because I asked to board. Your employees must go through further training on how to speak to costumers and handle tactfully and respectfully issues. I am very disappointed by Megabus. I am expecting a full refund and an immediate resolution.

I purchased a one-way Mega Bus ticket on November 02, 2019 online, for passage to Atlanta GA. from Orlando FL for November 27, 2019 departure. I visited the Mega Bus facility in Orlando, Florida on November 8, 2019 and was appalled at visual poor condition of their ticket validation facility and Bus Depot location. This location lacks poor passenger safety
and security and no parking arrangements for personal vehicles arrivals to the facility.

On November 8, 2019, I had to call an 800 number to request a refund, at which time, Mega Bus customer service refused to refund my ticket purchase. I believe I am due a refund due to a 19 day advance notice.

To whom it may concern,
At this exact time (9:10pm) I should be arriving in NYC, instead I still have another two hours of travel. The bus driver has been lost driving around aimlessly for the past 1 plus hour, this is unacceptable!

How is a Bus or its Driver not equipped with a GPS system to assist them navigate? Furthermore, how is this driver not proficient at their job?

I demand my money back, this has been an atrocious experience!

Frustratingly,
Vincent Nunez

My boyfriend and I booked two bus tickets from DC to NYC at 4pm. Few minutes before the bus departed people who had reserved the seats we took arrived and we had to change places but there we literally no free seats in the bus (we were willing to separate) so the driver RUDELY told us to take the seats just behind him which are SUPER TIGHT and if we weren't happy with it we could leave. My boyfriends' legs would not even fit. We had bought our tickets like everybody else in the bus and it is NOT acceptable to sit in an INCREDIBLY tight seat for 5h30min AND be talked to in a condescending tone.

I'm traveling to Leeds Thursday 31st October 2019 the mega bus arrived early to Sheffield so the driver said we are 35 min early if any one wants to get of for a bit the time was 2:55 so I got of to get my little boy some cookies to take home as subway do them 12 for £4 and I purchased a drink too as I was getting back on the coach the driver shouted at me saying no food and drink on the coach I told him they are cookies in the packet and I brought them to take home i
I had to show him the contents of the bag he replied well that's the rules no food or drink I said ok. And continued on the coach then I see people getting back on with sandwiches hot drinks hot food plus people were eating upstairs so I went back down to him and told him people are eating on the coach and getting on with food you have said nothing to them he replied in a nasty voice I cannot monitor 50 odd people so don't be so cheeky. How dare he he already shouted at me in front of passengers then tells me im been cheeky well he is racist as I was the only black muslim on the coach he decided to single me out which is very unfair plus im sure if I had argued back I believe I would of been thrown of the coach so I will be taking this further. It may seem like nothing to some but it makes you wander how people r so nasty with out a care for people's feelings of been getting mega bus for years and only new that no HOT food or drinks was allowed.
M34 FROM BIRMINGHAM TO LEEDS, , , 10 past 1

I been waiting for the bus for more than 12hrs now to arrive and never show up. This is ridiculous, i got here to the bus stop at 11:30am bus should be arriving at 12:05 and is already 6:15am next day and nobody knows where the freaking bus is. I been calling customer service and they dont know what happen with the bus. This is stolen money from people that really have an emergency an d needs to travel. Is not fair for customers that trust on this company and they dont care and they can not even refund your money back. I should get my money back for being waiting all day and night for the bus. Customer service only said the bus should get there but they dont even know what time. This company just steal money from people.

I had booked a ticket from Philadelphia to Pittsburgh. When I arrived at the location, I walked right up to the driver with my ticket. the bus driver had told me to stand in line with the other people. He was African-American man about 5'-9"/5'-11" wearing a black fitted hat. The digital screen on the bus was unreadable. He ended up driving off before I noticed. I asked the people in line where they were going. They had said New York. Being the bus driver I thought he knew what he was talking about. He told me to stand in the wrong line before I could say anything indicating to me that his bus had all its passengers and was not taking anymore. I never took the trip I payed for and had to pay 45$ extra to take a greyhound. This trip was 19 hours that should have been about 7. I would like this resolved and would like to know how to do so. Thanks

To whom is it may concern:
I Leslie C Boomer purchused two tickets from Mobile Al to Alanta Ga. Ticket #[protected]-M94R-0050-mob-atl
Departure time-12:50 am Sun Sep 29, 2019 00:50
Arrival time- 08:05am Arrrived in Alanta Ga
From Alanta Ga to Fayetteville NC. Ticket # [protected]-M97R-1000-atl-fay
Departure time -10:00 am
Arrival time-5:45pm
TICKET COST -$76:50
My complaint is that bus driver looked at my ticket and told me I should have left saturday night. "Ma'am today is sunday" i informed him i had just purchused this ticket, he asked me to step aside. I was under the impression he was going to assist me. The Bus was scheduled to arrive at 12:50 the bus didnt show up until 1:25. So the driver was rushing, so when he aasked me to step aside i was waiting for him to explain why my ticket wasnt vaild. instead he drove offi had to wait the next day to purchuse another ticket so i would like someone to contact me for a refund.
house [protected]
main- [protected]
[protected]@gmail.com

Driver. Refused to resolve matter,
I purchased reserved seat (1) I paid 10.00
The person in the seat claimed she paid 10 dollers for seat (4) driver claimed that seat one was directly behind him I showed him web site seating chart he refused to acknowledge it and refused to check her ticket. Also told me that there was plenty of open seating and wouldn't I prefer to sit in a seat by myself. Driver claimed his name was don
She was very loud and disrespectful so I had to move to an available seat near the toilet. Will I be compensated or should seek my own justification?
Thank you for your attention in this matter.

I am travelling by the 6am megabus today, from Philadelphia to New York. There was a one hour delay in the time of departure and in fact the 5:20am bus left at 6:15am, while we were waiting in line assuming it was ours.
I'm travelling to attend an hour long talk from 9-10am. It is already 9:25 and I am not going to reach the arrival stop in less than 30 minutes from now.
This trip is a complete waste for my time as well as money. I am extreme disappointed and insist that I am compensated in some way.

Reservation # [protected]-m72r-1230- aus-dal..driver forced to make sudden stop due to traffic conditions...causing entire row of seats 80/81 to shift forward..im 6'4"and this is not a legal way to transport passengers... customer service expressed this was the only method of resolving this issue..A transport buisness as big as Megabus surely has a more effecient method of dealing with customer concerns or complaints

I took a mega bus on 9/15/2018. From little rock, ar to lakeland, fla. 1st- in Memphis, tn, the bus was late.. Then we broke down half an hour away from bus terminal. It took 4 hours to get us back on the road. 3 1/2 at least was mechanic! Quite a few of us heard bus driver ask for another bus, was told mechanic fixing it. This is not way to have buses. This was my 1st and last time taking mega bus. Unacceptable way to supposed to have buses fixed. Would like to know what can be done.

This is Jyotika from India.

For a reputed company and brand like Coach USA, it is surprising that I am having to provide documentation and fight for a refund that is rightfully ours. We were in U.S recently and took Megabus for the trip from L.A to San Jose, although I so wish i had taken Greyhound instead because they would have provided refund and resolution asap.

To recap-
1. Took a Mega bus from L.A to San Jose on 4th of July to reach well within time for an imp event there (3 passengers)
2. The bus broke down 1.5 hours after it left L.A
3. No help/support/food came for 3 hours, we were on a highway with faint phone signals.
4. Finally after waiting, we managed to book an uber to San jose . The lady was kind enough to drive us all the way on 4th of July holiday.
5. The Megabus Driver assured us that we will get a refund for Bus tickets and Uber (and it is standard for a service breakdown like this)
6. Since I have got back from U.S I have been exchanging mails with their cust care on the proof, submitted all the documents and all i have received is a discount code for my next bus ride!

Is this some kind of a joke? For a breakdown like this, and a non citizen of U.S, i would think this is insulting to receive as a passenger. I am hoping through this complaint, they will refund the amount immd.

Having terrible services from driver, feeling discrimination to me and my family. We aren't Americans but we paid the same money as others why should we be treated like not humans.
We got perfect services when we take Megabus from NY to State college on 15/08/2019, but this time I felt disappointed to the company, if the driver and the company didn't give any apologies, I would write an article on internet to resist Megabus.
I have no idea who is the driver on 22/08/2019, I just know that he smokes and he's in black skin. I understand that driving is tired but people should be polite when you are servicing others.
Thanks for reading and I'am waiting for the feedback.
Thank you and sorry for bother.

I have used mega bus many times through out the years, and was a good experience up until the last couple of years. Traveling with Mega bus has been down right horrible. The service for this company has went down hill and the drivers could care less about the passengers that are on board. The last several times the bus has been so late we're all left standing in the cold. How is that other company's such as Flex bus arrive on time, but mega bus is over an hour late for departure? To add injury to insult, Mega bus has been so late that the driver has to end there route at their 10th hour and leave passengers stranded in a random city for hours! On August 17th we took a break at button willow and as I was still in the store I turned to look out the window and to my surprise the bus was driving away, with out me on the bus! I understand that we needed to be back on the bus at a certain time, but it's 4am in the morning and passengers are tired. The driver never bothered to check to make sure all her passengers were on the bus. She never bothered to do a head count which I have seen drivers do for mega bus in the past. So again adding insult to injury I hit panic mode and start screaming and running as fast as I can to get the bus to stop! This is good customer service ? Your drivers leaving passengers abandoned in the middle of no where with all my things still on the bus? This company is a disgrace and I am never using mega bus ever again!

To whom it may concern,
My name is Andrea and I am currently on your service from Boston to New York and I am less than satisfied with the service I have received. Firstly we were not told through the wanderu app that a second bag charge is applied once you reach the station this came as a major surprise and as I am traveling on a tight budget I did not appreciate the surprise. Secondly the man handling the bags wasn't helpful he was frustrated and quite rude when I explain I didn't know about the policy. He also made me load my own bags and as I am quite a weak girl I didn't appreciate this either. Finally the smell on the bus was as if some had thrown urine all over everything. I hope something can be done about this

I am currently on Megabus ride 523 from San Antonio to Katy Mills Bustop Houston which took off 8.45am and the Driver refused me checking in my box that was exactly 62'' as specified by the luggage rules.
I had checked online about the baggage policy before buying the box to ensure all my stuffs will fit into that one box.
Please note the luggage compartment was empty enough to take the box and the size would also fit in (I had checked the baggage policy and dimension, before buying the box). Also I was going to the next Bustop after being picked.
The driver refused to even check the box dimensions despite my showing him the baggage policy and him reading it himself, 'saying this is not a moving company'
All my personal items to be used in Houston especially my purse are in the box as I got confused and asked my friend to return it home while I try to get a redress from the company in getting the box to Katy hopefully before the end of today Sunday 11th August 2019 as I know there is till another Mega bus coming into Houston today.
I had to take the bus ride and leave the box as I had an appointment in Houston for 12noon.
Paying for Excess baggage or another ticket never arose as the box was within limit of the luggage policy, and I hope the customer service will quickly address this issue, so my friend can help take the box to the San Antonio bus pick for my receipt at Katy Mills Bustop in Houston.