MegaBus
Reviews and Complaints

On Thursday 8/1/2019 I purchased 2 one way tickets at $51.98 with reserved seating in handicap seating. The Departure time for travel from Riverside, CA to be 10:40 pm to arrive in Las Vegas at 2:50 am on 8/2/2019.
I am requesting a full refund of $51.98 and the additional travel costs from Lyft at $25.77. It is your responsibility to arrive and depart reasonably and this did not occur due to negligent maintenance of your bus.
Below is the reason you are liable for the requested refund and incidental costs
1. The bus arrived approximately 60 minutes late
2. Mechanical failure of the hydraulic system caused departure to be delayed by 2 hours upon its arrival
I was traveling with my Certified ADA wife with the expectation of arrival as agreed but due to negligent maintenance of your bus I and my wife did not arrive in Las Vegas until approximately 6:00 am missing our scheduled RTC ADA transportation ride at 3:30 am. This forced me to schedule Lyft to get home since the RTC ADA transportation does not wait for scheduled riders more than 5 minutes & my wife was scheduled for medical treatment.
I received an email confirmation on 8/3/2019 that you had processed refunds with codes AIIRATI-J9THIM at $20.00 and AIIRATI-GPM382 at $19.98 with instructions.
This is to inform you that your total refund amount of $39.98 is incorrect and should have been $77.75 as indicated in my original request to your service representative that took my complaint and processed my refund request.
The email instructions given were bogus and there was not a location on mega bus.com to process those codes as indicated. I expect a refund of $77.75 in a reasonable time refunded back to the card charged or I will escalate my complaint to all agencies that apply along with seeking legal advice regarding my wife's deteriorated physical condition suffered due to you negligence.

I had a reserved seat ticket on bus from NYC to Baltimore on 8/1/19 leaving at 8pm. By 8:45 the bus hadn't come yet we were told it was stuck in traffic. I went home and tried to track the bus on your app but it said "at the present time we are not able to forecast and arrival time for this bus" and said to call # which turned out to be Megabus in Canada. I had to look up customer service number in US and called 4 times between 9:30 - 11:30 twice was told they had no info and were tracking it but I should call back "in 10 minutes" which I did twice but still nobody knew anything they were all rude, one hung up on me, and then by 11pm when therr was STILL no information on your app regarding the status not this bus they lied to me and said it left at 8:01 pm. I was STANDING at the bus stop with my ticket in had from 7:45 - 8:45 pm with no bus in sight and still at 11pm your app had NO info on this bus but your customer service reps had the AUDACITY to tell me my bus left at 8:01 pm? If it left at 8:01 pm I'd had been on it in my reserved seat #4 instead in spent the night trying to find my bus on your app and calling & calling your nasty customer service reps. This is a reprehensible and extremely disrespectful way to treat a customer and I expect a full refund and an explanation from a reasonable and respectful customer service rep, not a lying, rude, and disrespectful one.

Reservation Number: [protected]-M379-0620-ATL-DUR
On Friday, July 19, 2019 the scheduled pickup time of 6:20AM with an arrival time of 3:35PM. However, the actual arrival time was not until 5:35PM creating problems with the event for that day. On the return trip the even though the departure was on time, the arrival back to Atlanta was not until 2AM the following morning. The bus broke down for maintenance issues twice once on the trip to Durham and once returning to Atlanta. A charter bus was sent to assist however, the megabus driver refused to let anyone off her bus to continue on their return trip. To cap the trip off, after arriving in Atlanta because it was so late customers were not able to take public transportation (Marta) as it was after working hours and all persons were forced to pay for a taxi home if they did not want to be stranded.

If you require any additional information you can reach me at the following email:
[protected]@gmail.com.

Thank you for your time and understanding in this matter.

James Davis

Reservation Number
[protected]-M23R-1715-PHI-NEW

Date: July 20, 2019
From: Philadelphia, PA, 30th St Station (5:15 PM)
To: New York, NY, 7th Ave and 27th St (7:25 PM)
Seat(s): 1 x General Seating

This bus had NO AIR CONDITIONING BUT RAN ANYWAY without warning patrons beforehand! This is a major health hazard!
**Today and through the week!
URGENT - WEATHER MESSAGE
National Weather Service New York NY
407 PM EDT Sat Jul 20 2019

New York (Manhattan)-Bronx-Richmond (Staten Island)-
Kings (Brooklyn)-Northern Queens-Southern Queens-
407 PM EDT Sat Jul 20 2019

...EXCESSIVE HEAT WARNING REMAINS IN EFFECT UNTIL 8 PM EDT
SUNDAY...

* HEAT INDEX VALUES...Up to around 110.

* TIMING...Through 8 pm Sunday.

* IMPACTS...Extreme heat can cause illness and death among at-
risk population who cannot stay cool. The heat and humidity
may cause heat stress during outdoor exertion or extended
exposure.

Because of a chronic health condition, I am medically prohibited from remaining in any space that is 85 degrees or above for longer than 15 minutes. This bus was supposed to be air conditioned. I am reporting to BBB and taking further action should my health condition worsen!

I was very disappointed that my bus ride to Philadelphia had no AC. It was 92 degrees out and instead of checking this before the bus departed from Washington DC, the bus driver simply told everyone who could fit to come down stairs on the lower level. I was also shocked that in this heat and with no AC when we arrived at Baltimore, the driver turned off the bus and let the passengers sit on the hot, muggy bus for 30 minutes. I think that Megabus would have done better to provide for their costumers and would like to have a refund of $10 back for my bus ride. I chose Megabus due to it's cheap prices and grand services but was disappointed in the services and would have rather spent a little extra money for adequate services like AC in July.

MEGABUS. THANK 6/30/19. 11PM.. Bus from San Francisco to Los Angeles FREEZING and air blowing directly on passengers. Driver said- " there's no windows and we need air circulation. It will warm up" when asked to turn it down. It did not get warmer. I'll fly next time. This is ridiculous. Not healthy to have air blowing in your face for 7 hours. There was a little girl across from me with a cold and the air was directly on her head. This was a horrible ride.

The worse ride & trip I ever had, Me and My 5 Year Old Grand Son, was traveling from Dallas, Tx. To Houston, Tx. From Housto, Tx. To New Orleans, and the bus Driver had to stop twice, due to a passenger on the Bus leaving Houston, Tx. Going to New Orleans, La. Because he was in the restroom 51 minutes the 1st time, then 41 minutes the second time, and kept saying He was using it, that cause Me My Grand Son & several others to bring it to the Bus Driver attention, and cause My Grand Son to make a bow movement & Me & another passenger to urine on. Ourself's very upsetting, plys he was smoking cigarettes and drugs on the Bus, witch he was most likely was over dosing hisself, he was escorted off the bus by Police & was examined by ems and was taking to jail, I would like to know how could I be accommodated, this was the most disturbing I ever had on Megabus, cause the bus to make it to New Orleans late ! My reservation # 12/[protected]-M71R-1825

I purchased a mega bus ticket June 1 2019 I had addition luggage and I was told that I had to purchase another ticket which brought my total to 72 dollars. The bus was full to capacity and my second was taken from me. Mega bus charged me 40 dollars for extra my extra luggage but not give me my second seat which I paid for. I called only to have 5 different supervisor refused to let me make a complaint or speak to their manager to complain about this issue. This company is ripping people off and using violence against the passengers by threatening to take the luggage this is crime. This company is committing crimes by charging such high fees for second luggage. Also the supervisor refused to give their address so I make BBB complaint. This company should be out of business

I left from Columbia Sc, Going to Washington D.C...the bus was supposed to leave at. 2:15 p.m. it didn't arrive for another 30 mins... Then bus pulled over about 3 times... The Bathroom was disgusting and smelled horrible..im suppose to arrive at my destination at 1:30 a.m. but now its more like 3 extra hours late...we were supposed to switch drivers in Raleigh but that turned into another hour...i have never been this dissatisfied and disappointed ...this whole top part of the bus has been complaining because this is ridiculous😡😡😡

05/24/19 # (d) [protected]-m86r-1700-orl-fol; my trip from orlando to ft lauderdale was great.. because your driver acknowledge those whom registered with a disablity to come forward.. 05/27/19 # (d) [protected]-m86r-1540-for_orl; your driver who picked up at ft lauderdale just got off the bus & started checking riders in without acknowledging whom are registered with a disblity to come forward. why have those of us that are disable to register as a disable rider if your drivers not going to honor it.

To whom it may concern I am writing as I think it is beyond ridiculous I purchased a ticket leaving from ATL to Indianapolis, IN and ended up missing my bus due to traffic from a BAD car accident. I spoke with 3 representatives and 2 managers all of which were rude and not accommodating at all. I even still drove to the station where I found a employee selling snacks only for him to began being very rude and nasty at the mouth as well. I would like a full Refund and certainly will not deal with this service again.

The bus schedule said the bus would leave at 12:50. At 1:10 I call customer service and found out the bus is running an hour and a half late. I paid for notification of schedule changes by text and never received a notification that the bus is running late. I only found out because I called. Why did I pay for text notification if I was going to be sent any? Not a very reliable source of transportation! Very disappointed AGAIN ☹️

I booked a ride for 4 on a mega bus leaving San Antonio at 6pm May 2nd to New Orleans arriving at 6am. I called and said we wanted to sit together and was told there is no assigned seating. I get on the bus and several people move us because they have assigned seating. We end up spread out which is what we did not want. I call customer service and asked them to fix it and they lie and tell me there is no assigned seating. Then when she does not want to deal with me she tells me to email mega bus and hangs up on me. This has been the worst travel experience I ha e ever had and I will never use mega bus again.

We ride the Megabus alot Cleveland, Ohio to Chicago, Il, I want to know why is that usually Thursday through Monday we as passengers have to ride in those nasty, dirty Lakefront buses that usually don't have outlets and wifi. My wife asks the different drivers we have rode with why we are not on a Megabus the drivers always apologize and say we have to drive what they tell us to drive.
Megabus advertises outlets and wifi but most of the time on those old raggedy Lakefront buses they don't work that's called False Advertisement! Also when travel we travel it's usually a group of us 4 -6 seniors and as the weather gets warmer it's 10 of us.
Since Megabus can't get their buses together we are thinking about going to Greyhound which we don't want to do because we like the driver's especially the morning drivers. 4 of us went to Chicago April 27, 2019 leaving Cleveland, Ohio at 7:00AM the bus had Lakefront on it, it did not have outlets and the wifi was in and out again the driver apologized and said she is driving what she was told to drive.

We don't want anything except to ride on a decent Megabus!

This is the worst bus service there is. U guys leave people and then show no remorse. My severely diabetic son was left all because driver was patient enough for him to pull up his reservation saying he gotta go. Now these drivers are late all the time and y'all don't do nothing about it. Nowy son is stuck in Memphis with no insulin but do y'all care no

On April 14, 2019 at 5:45 pm, I was supposed to get on my bus from Maryland to Philadelphia. The bus driver proceeded to tell me that there were only 4 seats left. Myself and the crowd of people waiting to get on were immediately enraged. We had paid for these tickets, and apparently the bus driver had let passengers on without properly checking whether or not they actually bought tickets. The driver proceeded to tell us there was nothing she could do, let 4 people on out of the group, and blocked the door with her body so no one else could get in. Now a group of people are stranded with no ride home, instead of the driver checking everyone's tickets on board and kicking anyone off that did not have a ticket. Very upset right now. Bus DD592. Short woman with shoulder-length blonde hair.

The issue that I have experienced was: Basically i left my suitcase in the coach as had so many small bags. realised straight after i left the coach but couldnt turn around as i had a train to stanstead airport due shortly.
My boyfriend phone up the next day and it came out that my sutcase is in Cwmbran Depot. He made a phonecall and spoke to a gentlemen who works there on a daily basis he said that there are 2 suitcase and one of them is my after a description and brief look inside.
My boyfriend said that he wont pick this up as he will wait for me to come back from my trip. The gentlemen said that "no worries the suitcase will be here waiting for me to collect" after 3 as that was the lenghth of my trip.
when i came back i phone up and the same gentleman approved that 2 suitcase are there - two of them black from the same day.
when i arrived was waiting at the front desk for 20 minutes untill they actually opened the window, the staff was chatting behind the door and noone was keen to look at the camera that somone is there..
After thee gentleman finally opened the window, and i explained who i am - he sai that the suicase its not there no more, there is only 1 left but it wasnt mine. I was shoocked but didnt want to make a problem as was with my 10YO son, i asked what have happened why it was there and its not anymore?that it supposed to wait untill i collect it, started to cry as i had valuble stuff inside. the gentleman said that unfortunately they get rid off the stuff after a month and thats what probably happened, like he didnt know but was responsible for it. that to contact the london depot and megabus - as the actual depot was Stagecoach. i was devasteted said that when promised and found they shouldnt send it anywhere!

It occurred on: 20/02/2019

This meant that I was devasteted, i suffer with depression and anxiety i receive PIP, and i mustsay it wasnt the end of the world but it affected me big time. I had a tablet and a camere in the sutcase, some expensive Moschino shoes, jewellery. It played with my head as all the time i was thinking the sucase is found and safe, but when i phoned the depot in london the lady she clearly said that its not there, i asked he r to phone the gentleman and ask what have happaned and she said that he actually said that it haS BEEN DISCARTED, AS THROWN AWAY-i was like OMG i had a panic attack never came across something like this! It means that the actual gentleman which i spoke to thrown accidently my suitcase, and lied after that he doesn't know what happaned with it. I'm still very angry about the whole situation, that is why couldnt make a complaint earlier - was too emotional for me.

please i think it's their priority to act on this, imagine if everyone

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

anna kisiel

Ticket reference or to and from locations [protected]-M7-1435-CAR-LON

Apartment 33
Queen Alexandra House Ferry Road
CF110LF
[protected]

Hi my name is Aris Ferguson reservation # 21/[protected]-M31R-1150-Was-PHI and my family ad I had purchase 3 tickets to Washington DC, it was a belated birthday trip for my daughter.on our way back to Philadelphia the bus was extremely hot to the point that the driver had to pull over and came to the top of the bus and open the skylight in the roof of the bus, that did not help much and people was actually trying to take off as much clothes as possible to stay cool, part of the skylight in the roof of the bus was tape up, the bus was outdated, cloth seats in this day and age no buses should still have cloth seats also the outlet that I needed to charge my phone was not working.This is my first trip on mega bus and this will most likely be my last trip with nega bus,
If possible I would like a refund/partial refund...Please get those buses updated
My son Lorenzo purchase the tickets.

Thank you

Aris

Dear Sir/Madam:

My name is Elena Milner . My reservation # is [protected]-M24R-2000-TOR-NEW. My trip from Toronto Coach Terminal to New York City by an 8:00 p.m. night Megabus on December 27/2018 caused me a lot of stress and inconveniences, for I arrived in NY on Dec.28/2018 with an over 5 hour delay, at 1:30p.m. instead of 8:10a.m. as scheduled, as the result of the following :
1.An over 2 hour delay in Buffalo, N.Y., at Downtown Terminal (departed at 0:20a.m. instead of 10:10p.m. as scheduled ) due to the fact that the luggage was not properly loaded and it had to be reloaded as I was told by the driver.
2.An over 3 hour delay near Albany caused by the breakdown that occurred at 6:45 a.m. on Dec.28/2018. The replacement buses arrived only at 9:47a.m., which is 3 hours later.

Therefore, I request a refund of $74.99 USD for this trip.

My email address: [protected]@yahoo.com
my phone #[protected].

I am looking forward to hearing from you by January 22/2019.

Thank you for your understanding and cooperation.

Sincerely,

Elena Milner
[protected]@yahoo.com

Since my mother's first breast cancer diagnosis in about 2009, I have been travelling between Toronto and Montreal. Today, I had the worst customer service ever with Mega Bus.

She was rude and derogatory with many huffs and sighs. This annoyed me but I know a hard day in front of clients. When she was rude in telling me that I made the mistake and not her that caused the entire encounter to take a nosedive. She even said she didn't give her name nor her employee number.

This was weird to me as I knew the people at this small location more that than my frequent purchases at the Bay and Dundas location. I knew the woman who took the job after a time in India, I had a nodding acquaintance with the young woman who anounced the boarding of the bus in Montreal - she was amazing. There was also another woman who sold cupcakes in her free time.

The action that caused me to write to you today was the fact that her co-worker came out after she said she didn't have a number and didn't give out her name to tell her in French that she had to give me her number, she huffed and brushed aside his suggestion. I looked her in the face and said "You have a number to give me? It's a good thing I can speak French." Her employee number is 7572. She sold me order numbers: AHZYFEQ & AHZYFWQ.

The co-worker who reminded her of her obligation sold me AHYWBMY. And the other Megabus employee that I enjoyed talking to is Brandon and he sold me AHX33GY. The order numbers are proof of the fact that I have started and want to continue to use Megabus for all of my frequent travels back home to Toronto but if I can't get any assurance that this is not the norm and the employee has been reprimanded or at least reminded of her duty to customers then I will split my traveling costs between megabus in the winter, Via rail and ride shares to get me back home. Please note my many other purchases were made with my temporary and now defunct Montreal number of [protected] and my old Toronto number [protected].