MegaBus
Reviews and Complaints

On may 18th megabus from chgo to memphis broken struck in st louis for 15hrs no information given about when we will receive a bus. Called megabus 25 times we got to st loius at 1pm on the 18th the bus they finally sent came at 2am on the 19th. Called megubus on 23rd to see about refund was told would receive one. Then called to see aboit when i would get refund was told i would not get refund would have to settle for redemption code not entitltled for refund. Also lost 1 day at hotel that i was charged for on the 18th. The service is horrible at megabus WILL NOT EVER RIDE MEGABUS AGAIN! Save your money and time book wirh somone else

Got kick off bus 1.5 from our drop off back home. The lady driver would not give us our bags back and I have my medication in my bags if I don't take I could have a stroke... we listen and got off and we just ask if we could have our bags . The lady was really rude . I can't get any answer from customer service but that it could take 3. - 5 days from someone to call back. I can't wait 3-5 days with out taking my medication.

I called at 840 am on the 23 of April to change my ticket departure date from the 12 pm to 12 pm on the 24 because when I made my reservation I did it for the wrong date so I call the customer service line to then get told that I have only 3 hours before my departure time to make changes hence why I called at 840 am so after I request to speak to a supervisor I am left on hold for 10 mins now its 850 am the representative hangs up the phone on me so I immediately call back and request to speak to a supervisor immediately I end up speaking with Justin which is the lead supervisor quote unquote employee number 8156515 in which I expressed my frustration at the fact that one of his employees hung up on me now its past 9 am and I get told by Justin that the policy is in effect that all changes to reservation are to be done before 3 hours of your departure time which I explained to him I understood and thus moves to try to re establish that I did call before the 3 four mark but because of his employee I was past the 3 hour mark so rather then trying to help Justin did nothing ..nothing at all I would really appreciate if this matter was taken care of and contact me immediately [protected]

I recently look a trip from Toronto to Kingston - I take this service every other weekend and it's getting worse and more unreliable each time. The times you give are always inaccurate, and never EVER give full transparency of how long the trip will be or what the stops are along the way. I was supposed to be in at 5 didn't get in until 6. Lost my desposit on a space because I was so late, and had to pay double for a car service. If the route is making stops not listed LIST them if you say 5 I anticipate 5 or maybe, maybe - 5:30 NOT 6:10 that's ridiculous. And so disrespectful to people's time.

On March 17 2017 I was going from pittsburgh pa to state college my phone was dead and I couldn't get my confirmation number the Male driver would not let me charge my phone so I could give him the number. The male driver charged me 60 dollars to ride up there. The male driver was nasty and rude. The female driver did ask him to let me charge the phone however the male driver had a nasty attitude. Your driver needs to tread people like a human being.

On february 7, 2017 a mega bus driver (Black male, late 60's) grey hair and beard, very large in size and about 6/1 or 6/2 in height. I was leaving from pittsburgh, pa to new york on the 9:15 am bus. The mega bus driver told me to stand up against the wall at the convention center downtown pittsburgh, pa. I asked him what for, he said my suitcase was too big, I said then ill leave it for my son to pick up. He screamed, no you wont leave it here, I said it's empty I was going shoppin in nyc, but i'll have my son pick it up. He said put it in the dumpster or you cant get on my bus. I said the dumpster? He said yes, and so I preceded to walk to the end of the convention center around the wall and place the suitcase off of convention center property, the mega bus driver followed me and saw that I didnt put the suitcase in the dumpster so he locked the bus doors on me. I banged on the door to get him to open, and he said I said throw it in the dumpster. I said its off of this property and my son is picking it up. He said (Yelling to the top of his voice) put it in the dumpster now, so I put it in the dumpster and he got off the bus and walked acrossed the street in an alleyway and opened the dumpster and checked to make sure I threw it away... Now after all the screaming and yelling at me and locking the doors on me and making me throw my suitcase in a dumpster, I was in tears. I want him fired, he humiliated me in front of all those people and I have peoples numbers and names that rode that bus with me, strangers, who witnessed it all... Bus#dd859, new york-pittsburgh on 2/7/2017 at 9:15 departure bus.. My name is anise petite,
Phone number [protected] I am demanding a response from mega bus "immediately. " someone recorded the whole thing... So I need a response asap!

Booked a trip from NY to Philadelphia then Philly to Harrisburg, PA for my son.
The problem is both trips are too closed in time. The bus from NY is arriving in Philadelphia at 11:25 am and the one going to Harrisburg is departing at 11:50 am. Per Mega bus own policy there must be a two-hour gap between connecting buses to avoid problems. There's only 30 min break between my trips and I realized that after making a booking. I called Mega bus to cancel the second trip and asked for a refund. This is 1 minute after booking. After multiple attempts with some unhelpful and untrained so called customer service who kept hanging up the phone while I was explaining the problem, I was told there's no refund however, I can modify the trip date where I can select to travel another date and time. The online systems (manage reservation ) was unable to locate my reservation information. here are the message copy and paste from the website: (Sorry, the order number and/or email address have not been recognized) After multiple attempts I called it a night and tried again this morning without success.
This morning around 9 am I called the customer service line to have them do the modification themselves, only to be told nothing can be modified within 3 hours of the departure time. The night before customer service won't help, the online system couldn't find my information, and this morning it’s too late? really ? What's going on here? this company thinks it could be collecting average workers money and promised to take them to their destination but then set up phony policies as a front to block their refunds, claims, restitutions etc…? Who is looking after us? the consumers? This company is a fraud… and must be investigated. I am filling a class action lawsuit. Please join in…
This is ridiculous. If Megabus was a really an ethical customer oriented company their website would not allow multiple journeys to be booked that don’t satisfy their gaps or delay policy. If their online systems allow such booking then they should be able to refund people whether or not the problem was caused by Megabus mistakes or consumers/customers.
Bottom line, this company needs to be shutdown. I cannot stand their cavalier attitudes. Their customer services people are untrained, constantly hanging calls on customers and when they don’t hang-up, they're always trying to lecture you with their bogus company policy craps. There's no analysis of the situations. Company policy regurgitation is enough. There's a human on the other side who is hurting because Mega bus just stole his/her money. Ever thought about that?

On 12/21/16 at around 6:59 AM I left my luggage in the luggage compartment of a Megabus arriving at Philadelphia. On the way back home I realized this around thirty minutes after, and I called Megabus customer support, and detailed the missing contents of the bag. About 15 minutes after that I received a phone call from the bus dispatch telling me the bus driver did not find anything on the bus but would be contacted from two to five days with an outcome of their investigation. Today, the 26th, I received an email that they were not able to locate my bag. To me this is preposterous, leading me to believe that my bag has been stolen by Megabus employees. I am a student in Boston and have been using Megabus for the past three years, I had my camera and equipment in my bag, along with a play station 4, over a thousand dollars in value. The only people other than myself that knew where the bag was and what was in it were Megabus employees. For the dispatcher to contact me fifteen minutes after I filed my bag missing to report the bag was not on the moving bus leaves me questioning the integrity of the Megabus investigation.

I had reserved my daughter a reservation on 12/24/2016. The bus broke down in Montgomery received a message from my daughter. I was told that another bus would be there in 2 hours and there was no bus called customer service the first time and the man said the bus was late and ok. I told him that was unacceptable because no. 1 that is not okay and when is the trip is going to resume. I got another message from my daughter bus still not there was told it would be bother 5 hours and that I was suppose to be ok with that. I never experienced customer service to be so rude and unconcerned about a situation. I care for my daughter very much and I work customer service myself and I have never experienced service like I did on this night. it was awful, I was hanged up on the supervisors was nasty and unconcerned. I am requesting a full refund and an apology. scottdebbie522gmail.com :Debbie Scott

We were a party of three, and we literally paid $240 to your company for our trip to New York from Providence, including the return trip. I have been a loyal costumer even though my trust was shaken by the lateness of services multiple times I still preferred Megabus, yet recently I'm further questioning if I'm making the right choice. Every single time that I took megabus the bus was late. 10mins, 15mins, an hour... Multiple times. This time I thought the bus would still wait for the reserved seat passengers, as it usually seems to do, and I saw the bus leaving right in front of my eyes! I literally missed the bus with two of my friends by a minute! The lady there said that our tickets were non-refundable and that we had to wait for the other bus that was at around 2pm if we didn't want to get a new ticket again. The problem with that was that we didn't sleep for 26 hours waiting for YOUR bus and waiting more was NOT an option. Therefore we left and took another bus with another company. I am very upset with this situation, and you should know that you are losing a loyal costumer here. I don't think I can keep up with your inconsistencies...

Hello:

My goal is to inform you of the horrible customer service I experience with your call center rep and supervisor. It saddens me that I have to take the time to stress my concerns of poor service versus quality customer service. I'm honestly aware of the great reduced rates but didn't think it represents the customer service of Mega bus in general. This experience has me not wanting or referring anyone to deal with this madness in my professional opinion. We always hear you get what you paid for but in this case I don't feel I got that..

I made reservations to travel from Nashville TN -Chicago IL round trip.

I was staying with a friend near O'hare airport 45-60 min aware depending on the traffic. I was well ahead of schedule until I received an email stating the bus will not be departing at 8:50am as my reservations indicated. This was odd but was ok with being told at the last minute the bus will now be leaving at 9:50am. As I'm in route to the bus depot, I get another last minute notification the bus will be leaving at the original departure time at 8:50am. I was alarmed by this last minute conflicting information so I called customer service and made them aware of these emails and wanted to verify if there was a courtesy grace period for this internal glitch. I made him aware I was running ten minutes behind due to the emails and now expressway traffic coming form the suburbs. The heavy accent guy from New Jersey guy assured me the bus was still scheduled in the system to leave at the later time 9:50am. I'm not sure what happened by the call was dropped.

We arrived closer to an hour early close to 9:10am when we are told by another driver the Nashville bus left on time..

I then call back and speak to a representative Jay D. who seemed professional and immediately told me she will reach out to a manager to find out what can be done or at least express the miscommunication. I was told to wait like 15 min for a call back in which I received a call back from a supervisor Asha who presented herself as non caring, unprofessional and I'm not trying to hear it attitude. She stated she reviewed my calls and mentioned a call was dropped so obviously it was not fully logged with details.

Please understand I was upset, giving incorrect information and now being treated with no compassion or at least apology. I was with a friend who heard this whole thing and we were in shock that she was a leader of Mega Bus as this is poor representation. I was cut off numerous time with no excuse me or I'm sorry or lets try and resolve this matter. Yes, I did yell and screamed because she was feuding the fire with her non caring attitude. Having no option, I had to buy another ticket..

I didn't expect anything free but I expected to be treating as if I was a valued customer. I have rode the Mega bus a few time and all my experiences were arriving late so weird how punctuality comes up a lot in her rude comments. Please be advised Asha needs customer service skills or training on how to actually care about people or her job. I'm undecided at this time if I want to print out Mega Bus emails, this email and telephone records and file a complaint with the BBB because of this whole situation. I was supplied incorrect information, treated poorly and then had to pay for another ticket. If you guys would at least said I'm sorry can we offer you a cd off the fair or this is a problem we will look at or even its clear you are responsible by calls showing on our end. If a person is not honest they would waste time sending this emails or arguing with a unprofessional supervisor for 45 min. I do apologize for yelling at her but as a leader she should be at the professional growth level to handle or defuse the situation. Mind yo all the other reps supplied their name and last initial and she said she can give that information out. Once again not a leader behavior if she is confident in her job and how he handled. Please have someone in "upper management" contact me to understand how this issue should have been handled or resolved.

Billy Dodson [protected] or [protected]

reservation email address: [protected]@gmail.com

My teenaged daughter boarded a Megabus from Boston to New York City last week (11/10). A couple of hours into the 4 hour ride the bus driver said she was about to exceed her driving hours and was going to leave passengers at a gas station in the Bronx. She told them to call ubers or cabs.. Once they arrived at the gas station, the driver said a new driver had been called but after an hour none had arrived and my daughter had to set up an uber account and get a ride into NYC. $10 megabus ride, $25 pool uber, but worse than the cost--it was an anxiety producing and scary situation for passengers who understandably had counted on arriving at their destination without having to come up with a plan B. It took Megabus several days to even respond to our complaint. They offered a $2.50 voucher for a future ride and the tone of their response seemed more defensive than concerned. Fine another way to travel if possible. This is not a dependable service. (AFLY5UA was the passenger number)

I took Megabus from Montreal to Toronto and when we arrived the bus driver basically ran off the bus and started throwing bags onto the road. I was the last one off and when I got to the luggage my heart sank as my bag was not there. The value of my bag was over 1500$ including jewellery and my iPad. I was directed to customer service who said they would contact me if the bag was returned. Thanks. The system is messed up, no wonder so many thefts happen with this company.. I will never ride with this company again and will advise others not to as well.

I paid for a trip from Indianapolis to Chicago at 2:35 am on September 10. But the bus didn't come at 2:35 am. I thought the bus was late. So I still waited there until 3:30 am. But the bus never showed up. I waited in the dark for another hour after when the bus should have come. It was very dangerous. I called the customer service but as it was 3:30 am no one was working. I had to take the Greyhound bus to Chicago. Thank google map with which I could find where Greyhound station was and I walked there in the dark alone. After I got Chicago I called the megabus customer service three times about my experience. The first time I was told that no refund. The second time I was hung up while I was speaking. The third time I was told I had to email megabus. I emailed megabus and got a response 5 hours later telling me that the total amount of delay time does not meet the internal compensation policy. So it is reasonable for Megabus to charge their customers but let the customers wait there for a bus that will never come. So I deserve the wait for nothing? So my money and time and safety should be wasted?

My wife and I were almost run off of the road tonight by a bus bearing the Megabus.com logo in Tampa, FL.
At approximately 10:15 p.m. we were in the lane next to the bus heading onto the interstate. The lane the bus was in headed onto Interstate 4 West. We were in the lane heading to Interstate 275 North. As the bus approached the intersection there was a detour sign that looked like it may have been partially blocking the lane, so without slowing down the driver came right into our lane, causing us to slam on our brakes and swerve or be hit. The driver kept going as if nothing happened.
This was extremely dangerous and careless driving by the bus driver. Someone with such disregard for the lives of others should not be driving a bus, or any other vehicle for that matter.

We are reporting this incident to the Florida Highway Patrol and D.O.T. as well as any sites Megabus advertises on to warn others.

Date of incident: Saturday July 2, 2016

Tag # of bus: P843814 - ILLINOIS

Place of incident: White Marsh MTA Park & Ride Baltimore MD

Bus was scheduled for 3:30 P.M. arrival going to New York City

I was treated very poorly by one of your conductors. I was scheduled to be on the 3:00p.m. bus going to NYC. I saw bus number: P843814 pulled up going to NYC from Baltimore. I walked up to the conductor a Hispanic guy wearing dark shades and smelling of strong alcohol on his breath and asked him if this was the 3:00 pm bus to NYC. At first he ignored my question, so I politely asked the question again. To my surprise, he yelled at me in the presence of my daughter and other passengers boarding the bus and stated NO!, THIS IS THE 3:30 BUS! I asked where was the 3:00 o'clock bus. He yelled at me again, this time much louder and stated "bi**h! I don't know! Get on the bus, if you want to go to NY.

I told him that I will report him and I walked over to the nice young man who was loading the bus and handed him my luggage. At that time the conductor was cursing and arguing with a few other passengers who spoke up on my behalf. While I was sitting on the bus with my daughter, a passenger came to me and told me that the conductor took my luggage off the bus and placed my luggage on the sidewalk. I asked my daughter who was petrified at the time to get off the bus so that I could check my luggage and to my surprise, my luggage was sitting on the sidewalk. He yelled at me and stated " YOU ARE NOT RIDING ON THIS FU**ING BUS. GET ON ANOTHER BUS'

I have never been this humiliated in my entire life and I need something to be done about the way I was treated.

Thanks

Dale Moser,

A ticket was purchased reservation number: 56-****-070216-M96R-****-ORL-ATL for travel on July 2, 2016. I also purchased additional/connecting trips to complete travel.

At 8:20am on July 3rd, I received a call from my husband, the traveler about an incident with stolen property on the bus. A laptop was stolen from a woman and the gentleman she suspected to have the item had removed himself to another seat on the bus.

I am concerned now that I have wasted money on additional trips and my husband will be stuck in Atlanta, due to the issue on hand!

I spoke with a rep named Anika at 877.462.6342, who made it seem as if Megabus would compensate if the additional trips were lost. Understanding the situation and theft of property I understand all procedures that need to take place, again my husband should not be still on the bus stuck because of this. Called 877.462.6342 and spoke with Soraiya who refused to assist me or get a supervisor. Spoke with Jerome who told me his supervisor was too busy and to call back in 10mins.

**I am also the cardholder who made the purchase. Requesting a timely response**

Emails and letters have been emailed and mailed to the Corporate Office at 349 First St in NJ since Customer Service is unable to address the issue.

Thank You

Purchased round tickets to and from Minneapolis to Milwaukee. On 12/24/2015, I could not ride the Megabus because it was full in which I paid an additional $5 for leg room at the top of the bus. Waited for the 2nd bus, Coach to arrive and board the bus. Bus pulled at 10:17am instead of 10am. On return 12/27/2015, first bus, Coah was full, waited for 2nd bus, Megabus was full and the driver stated to contact reservations. Contacted reservation 5 times in which was told a bus company Van Garld would arrive in 20 mins. Waiting for 2 hours for this bus, I got in contact with Van Garld Bus company and was told by dispatch that there was no charter from Megabus and that they only service Wisconsin. Return call back to Megabus and the man rep stated that the bus arrived, and that we were in our cars. I sat in my fiancé car as we watched each and every bus come and go. No Van Garld bus or Megabus. The rep stated that we had to purchase another ticket because we(the 12 people left behind) missed the invisible bus that came and left. I purchased a Greyhound ticket costing $75.00 and got home safely. I want my $36.00 and my $75.00 cost for there over booking and lying. Mega us you should be ashamed of your practices. I thought about if a person had purchased there ticket with all they had and had no other money, mega bus will have left them stranded. Wrong wrong wrong..

My daughter was traveling from St. Louis to Chicago on Oct.25 to attend college. My husband and I were dropping her off at the new MegaBus station connected with Greyhound Bus. My husband accidentally turned into the area for buses only. I told him he was going into the incorrect area to make the turn. He didn't see the sign and proceeded to pull into a space for buses. The Megabus attendant told him he couldn't park their and he pulled our vehicle out. He then stopped to let my daughter get out with her luggage. He then pulled away. I walked over to the bus with my daughter to tell her good-bye. When we got there, the same Megabus attendant said she could not let my daughter on the bus, because we didn't follow her instructions about not parking in this area. I explained to her that my daughter needed to get back to school in Chicago and that we had not been to this MegaBus station since they had moved. She argued that we didn't listen to her and she could not allow my daughter to ride the bus. Again, I apologized for my husband not following her instructions. She continued to argue about the matter and said I didn't follow the instructions too since I got out of the car. I asked her what we should do and she said the next bus was that evening. She said we would need to go into the terminal to make a new reservation. We went inside and asked where to make a new reservation. We were told there was no reservation area and we would need to make the reservation on line. At this point, my daughter is in tears and we are both upset over this whole situation. As we went back outside, I mentioned to the MegaBus attendant that there was no reservation desk inside. She then said, on your daughter can ride the bus, I was going to let her ride all the time. This entire encounter was unnecessary. The attendant mentioned to my daughter that I remained calm during our exchange. I don't know if this employee was trying to show her power or what, but many other people could have had a more volatile reaction to this whole episode.