Metro by T-Mobile review: Network service

Went on a cruise and came back to New Orleans and no service. Samsung galaxy s22 ultra says sim 1 not provisioned. Call customer service on 31aug23 and they try to reset settings on phone before I get on plane back to Illinois. I call again when I get home, later that evening. No help with phone that has no service. Also, they shut off the other phone on my account, I guess because the last 4 of the other line are quite similar. Now I have no way of getting in contact with them. But wait, I have watches with each of the phones but watches don't work because both phone lines aren't on the network. Oh but I have a tablet with metro and I make calls via Google voice, after charging it a while. Call back to get the other line restored but still no luck with the original line. After that I go to bed. I wake up still no service, call again and still no luck. I call again a couple of hours later, patience has worn then and I start raising my voice. The lady keeps me on the line for a little over a hour. She says that the deactivated the line and reactivated it and wallah it works. Now granted when that was done my Google one account was sent a message by metro, I guess saying that my Google one account, with the extra storage will be shut down in a week, 9Sep23. I didn't pay it any mind because I thought that it was just a glitch and Google one would still be OK. Phone is working fine but on 9sep23 Google turns off the Google one. I contact Google they say to contact metro since I have a qualifying plan that has100 gb of storage. I contact metro and the reset my account and BAM, I get kicked off the network again. So I call again, from my good old tablet and now I customer service has no clue what's going on. They don't understand a thing. I finally get a young lady in South Africa that keeps me on the phone trying everything under the sun to get my phone restored. She even got 4 other people involved. But now my bill is jacked up. I still dont know how that happened when i paid the entire bill on the 05sep23 and nothing is due for the rest of the month. So she wheels and deals with her manager, and says its something wrong with my phone. Which its nothing wrong with my phone, by the way. So at the end of the day she offers to send me a 40 dollar phone, lol. I have a 1000 dollar phone thats less than a a year old. Im not accepting that offer. So by then all the sudden I owe 139 dollars and some change. Oh no, what happened she asks me. How would I was on the line with her. So she wheels and deals and says how about I owe 60 some odd dollars before 30sep23. I say no i didnt have a balance and shouldnt be paying anything before halloween because my bill is due before the 1st of the month. BAM someting happens again now my tablet drops the call because of course its knocked off the network. So now I have to call again, oh boy here we go. The next call I make is to some goofball customer care associate in Kenya. He's laughing and giggling saying he can help me. He asks a question and I just hang up because he ain't getting it either. I call again and get somebody in another part of the world, she says she's an expert at getting results...lolololol. She gets my tablet on but what about the bill so she puts on her manager to help me with that. He can't explain why my bill is 60 some odd dollars. So I hang up because now I have spent approximately 8 hours on the phone and still have no service on my phone. So the next day comes and I call a couple of times and no help. So I go to a store and no help these people ain't savvy with tech they just are salespeople for all its worth. I'm way more tech savvy then them. So I go to another store, where I bought the watches. The salesperson in that store says that the same thing happened to her mother who is the manager of the store, sim 1 not provisioned. She says that the metro network basically kicked the number out of the network and the only way to get back on line is to go to another carrier. I ain't taking no for an answer so I go to the 3rd store, by the way, the closest to my home. The associate there was really helpful with what I was going through. First, she changes the sim card and wallah it is at least saying the metro network at the top of the phone but after a minute, NOTHING. Just emergency calls only. So but wait, I have my previous phone, a Motorola 5g ace,with me and put sim card in that one and nothing, no network either. So it's not me it's metro. Like I new all along. So I leave that store with no network connection but associate was real nice and did all she could including calling metro's horrible customer phone line, twice. So, with no service, after 5 tickets generated for tech support, I am skeptical of any kind of help. So, the next morning, 11sep23, I go online to another company. I won't mention the company I took the number to because all these companies are sad but it only cost me 25 dollars a month. So I have to get another number to start out and once the activation is complete, I can port my number. But I need a port pin from metro which I get and try and port number then. Oh no, my new company says I have an additional layer of security from metro and they can't port the number. So, I have to call metro once more and associate says the number is free and clear then says that it's not because I added extra fraud layer to prevent a fraudulent port of my number. So it's too early for mess and small talk, which the associate wants to make. I finally get the situation alleviated and get the number ported. Whew, after 48 hours I am working with my number again. Today I canceled my watch with metro and they wanted to know why...crickets. No I'm not with cricket...lol. He canceled the line and by the end of the month I'll be rid of metro. The thought of how I have been with mrtro for 8 years, pretty much trouble free and pay on time like my life depends on it really irks me. Heck, I go out the country and talk and text on wifi like nothing. I was really satisfied and the bill wasn't expensive either. I really left out the first manager, I talked to by the name of Robert ID number 2357, 9 sep 23. The manager who all he could do is create a trouble ticket, after a hour of being on the phone. I told him I had the same problem, the prior week but No, he would not do anything remotely to help me out. Are you listening Metro by Tmobile? Forgive me if I wrote anything that looks crazy this cheap tablet I got from Metro has a junky keyboard. I'm too tired to read what I wrote.