MultiChoice Africa / DSTV
Reviews and Complaints

I was happy to see dstv using vodacom vodapay app as their payment merchant and I made my payment through the app only to regret the choice later. It's two weeks since I made the payment going into my third week that I'm disconnected on my services all because my payment can't be allocated cos they want a PDF format proof of payment of which I send but the dismiss as invalid all because it's not a bank statement but a transaction receipt of payment from my virtual card payment.

I have been calling multichoise with regard to the internet router which I have paid for it to activate it still nothing is happening I have spoken to about 10 consultant nothing is happening come month end they want me to pay them for no service their service is bad I am returning their router I cannot go and Rica their Sim card why did they not Rica Sim card I cannot run arround and do their Job

I Called DSTV several times from the 13th.04.2022 until the 15th.04.2022 without any assistance as they promised. My issue is my Internet router which says Connected without the Internet and the problem is the RICA as they advised. They informed me it will be resolved within 24 hours and today I am still not connected..

Customer number: [protected]

The issue is the Sim number shown as N/A SIM No.:

N/A S/N:-

[protected]

Can this Problem be resolved ASAP. I am using this router at my Rental Work Place Piet Retief and my Adress provided for RiCA is Polokwane as I have included 2 Adressess where I will be able to use the Router.

I am disapointed with the service I received from DSTV. I called using this no [protected]

14 April 2022

I apply om the 1st of March for the combo of R499 which include 50G data and dstv Compact, now they come with other stories. I really not happy because everyday its something else.

Please phone me on [protected]

I'm completely dissatisfied with the customer assistance I've had from DSTV.

I was billed R936,00 last month, which was beyond my package, and DSTV promised to repay me in 5 working days.

Nothing happened after 5 working days, and when I called to inquire about the refund, I was told that the agent who assisted me lied to me and that there is no refund from DSTV, so I asked the guys (Jube Pillay) to check the recordings and provide me with feedback because I don't trust any information that I receive from DSTV, and they promised to call me back in 48 hours, which was on 04 April 2022, and I have yet to hear from them.

Today I called DSTV and was completely ignored by the Team Leader (Kenan Munsam) who promised to call me after hours but never did. Worse, when a lady named Ntathu Shembe tried to help me and sort out my package, it was locked because they put me on price lock without my approval, so now I'm stuck with bad customer service and a lack of trust in customer service.

I'm hoping that my complaint will be dealt with quickly, or that I'll be forced to document all of my concerns and frustrations with Hello Peter.

Regards,

J. Dhlongolo ([protected]

angry customer

I took a pricelock package incluive of the decoder for premium package for R 899, however I have been paying a lot of money, In November they deducted R 1800, December i paid 2200, January i paid 1500 February 1500 and now I have to pay 1023.

Apparently the package was not added as a discount and im paying for cancellation fee which i never cancelled my package.

Please assist me rectify this as per my agreement with DSTV, I was assisted by Thuli from Maponya last week wednesday 06.04.2022, and the channels were reconnected on 08.04.2022, however today 13.04.2022, the channels are blocked again.

Its either DSTV pays me all the extra money they have been taking form me and their decoder or you reconnect the channels and on the 26.04.2022 R899 will be deducted from my account.

Your assistance will be appreciated, I am really dissapointed in how the matter has always been escalated to team leader with no response even now I spoke to Christel and she excalated but I know nothing will change.

Respond to my emails on [protected]@gmail.com.

Regards,

Thandeka Kunene

Firstly I an a loyal customer on the highest package we chose to remain with DSTV as the whole family could login their phones and watch their shows. We are s family of 5 and have no smart TV.. it's already costing me over One thousand Rand amount and you remove the amount of people in one household who may login to DSTV. As it stands I can't even login into my rewards. Why introduce s product and all of a sudden remove it - are we getting worse or should be improving this is really frustrating to get your daughters ask you why can't they login. Has it occurred to you DSTV that most of us are still working from home and will have the DSTV on your computer whilst you work and that's it for the whole household no wonder everyone is leaving DSTV shows are being repeated there's nothing really exiting anymore and now you choose to remove the amount of people who can login do you think we live alone

good day

customers number:[protected]

im not happy with the current situation wrt the mentioned account. i have subscribed to showmax on discounted monthly payments and my account has be and disconnected for no reason. i was told to pay R80 i payed it then i was told to pay R20 i paid, finally i was told to pay R50 i did pay it but Im not getting any joy at all. when ever I call the call centres agents are telling different stories and kept me waiting for +20 minutes when ever i call but up to no prevail.

kindly attend to this matter and provide feedback

unsatisfied client

T.Makena

12 April 2022 - I decided to reopen my account with Easyview, so I go onto the internet and reopened my account with what I thought was "Easyview" and was requested to pay R347.00 which I duly pay, thinking this is for 12 months of Easyview. When I contacted Multichoice I am told it was for the Compact Plus which I had years ago and the money was used for that and I will only be able to downgrade to Easyview at the end of the month of April or pay another R30 for Easyview. I feel as if I have been connned into spending R347.00.

I have cancelled it with one of your agents but rest assured I will NEVER get involved with Multichoice ever again. I want my account deleted after this and my ID number removed from you data base. Don't ever contact me again and ensure you close everything of mine at the end of April 2022.

What is so annoying is that no-one on your help desk can help me with this problem.

William Aver. ID [protected]

Good day, I'm on premium package (I'd no. [protected]) and my monthly payment is R980.00 but for the past two months I 've been billed excessively (R2 648,72 for March and R1 768.00 for April). I called customer care line on the 28/03/2022 and the first consultant saidthat my other account which was deactivated in 2013 was mistakenly reconnected by system. we made calculations and found out I should be refunded R2 583.00, whilst was on the line she tried to locate manage for refund approval but couldn't get hold of, and she promised to call me to confirm my refund but she never did. Two days later I called and another consultant told me the only approval he see on the system is of R900 something ang the other one was declined but he couldn't provide me with reasons but offer to submit the other refund without satisfactory answering my questions of why was it declined and how is it going to be successful this time since he cannot provide me with declined reason and when can I know the outcome and he only promised me if wait that he combine the refunds it can be repayed later by last Thursday (07/04/2022), this guy was dodgy to my questions and concerns. I lodge a complaint in one of your portals but nobody contacted me. Yesterday (11/04/2022) I called the consultant when he looked on the system firstly said I 've be credited with R1 750 and when I asked him why is the decrease from R2 583.00 that we firstly calculated with first consultant the he quickly changed and told me he did mistake infact its R2 600.00 and kept me on the phone for mire 7 minutes checking if refund was facilitated and when he got back to me he was telling me about to be credited and I told him I need refund like I spoke with first consultant and what happened with refunding before or at Thursday above-mentioned, the he said he will transfer my call to the manager, after more than 10 minutes of holding was the same consultant asking me I'm still on the line without explaining what happened to "I'll transfer you to the manager" instead he came to what he say was best option for me i. e I changed my payment method so they cannot debit and I use hand payment method and they will use my credit to pay my monthly prescription, and I refused that because I 've been that road and I ended up my service being disconnected I explained to him and asked him why he kept me waiting for mire 10 minutes to transfer me to manager only to come and tell me about crazy option what's so difficult to refund me or I speak to manager ang guess what I was kept on the the line endlessly while promised to be transferred to the same manager. The after more than 23 minutes on the line I ran out of airtime. I don't know it is the tricks you multichoice are doing to rip us because we are dealing with tele consultant when we gave queries who dodge or refuse to put us through relevant people when they cannot deal with our queries. I fail to understand 1) how a decoder that was years deactivated to be activated by the system the system that doesn't control itself but operated by personnel and no one picks it and 2) what so difficult to be refunded and why been told about 7- 14 refund while the mistake was acknowledged from your side we hear rumours that illegal connected customers but some consultant wile reaping of unsuspecting legal customers and your failing to attend to my queries in time without explanation certainly gives ground to this rumours. I hope this queries and my concerns will be given the attention it deserves.

Regards

My name is George Kulani Ngobeni I'd no [protected] I'm not happy with multichoice customer service , I downgraded my package from compact to access last week Saturday 02-04-2022 , I was told to pay R 273 for access then I did but today my decor is not playing they told me to pay another R 233 for access package , I really don't understand how do you work guys , I already paid R 506 this month but I can't even watch even access package my decor is still not playing . Now they tell me that I should pay R 529.95 for what exactly , what about my R 506 that I have paid?

Please assist me on this matter.

I paid my account on the 4th of April...due date is 5th...multichoice disconnected my services...then I send proof of payment...they said they want pdf format.i go 2 standard bank get the pdf format and email to multichoice..fone them back 4 or 5 times and countless emails for them to put me on hold for 2 solid days and issue not resolved...after me foning for the 6th or 7th time, today a lady helped me after making me wait a whole another 20mins to find pop today and reconnect services ..there was absolutely no remorse nor apology for what they put me through in the last 2 days.they treated me as if I was a criminal...the best part is that the account I used to do the eft is the same one am using all these months.at this point I want to file a case against multichoice for causing me financial burden of over r250 of airtime use...work time to go to the bank is my time lost...and then again last night till today more airtime wasted 2 call...I think point blank it's ridiculous...and for that is fraud

I Fortunate Sthembile Mnganga ID [protected] cell phone [protected] receive a sms giving me an offer to pay 205 for the 3 month when I reconnect my compact "today" (save 204 pm). The sms had I link which I followed. I did took the offer and pay 205 but my DSTV was connected when I call to query about that I was told that I had an outstanding amount of 81 they said according them o got an offer to pay 319 not 205 that I sow on my sms.

My name is Serakhu Daniel Ngoasheng, I. D number [protected], I called In between 7 pm and 7:30 pm, 06/04/2022 and my call was answered by Rowena, I have never received such horrible service from her. She was rude, she didn't listen to what I wanted assisted with and I even requested a recording of the call.

Even right now at 8:10 pm 06/04/2022 I still can't watch TV yet I have been requested to send proof of payment, I am not how many times I should send it.

The service we receive from your client service consultants is really ad and horrible and it needs to be sorted out or else I will be forced to take the matter further. Ever time we encounter problems with our services, we have to be shouted at in order for our problems.

The past few months I have been having problems with my DSTV as to every month I have to call the to complain about my account.

1. I was told that I have 2 DSTV account that im paying for, where else I only have one decoder and I pay for it every month after the 25th.

2. I always have errors to pay every month as they always suspend my service saying im charged because I paid before the 2nd of the next month.

3. I call them every month to fix the same problem and it never gets fixed

31-03-2022 and 06-04-2022

The dates ive been calling multi choice and my problem never gets resolved, all I get from them is that I have to pay more money for them to fix the problem

I cancelled my DSTV about 3 months ago due to NO INCOME and couldn't afford DSTV anymore so somebody don't know who and it was defiantly not me made a payment to reconnect my service in March and then the 1st of April they deduct money from my account so there was insufficient funds for my Life Policy to go off so phoned on Saterday morning the lady said she will arrange for a refund of the money still nothing so this morning I phoned again and the lady that helped me said there was nothing done so when can I expect to be paid back and another thing I don't even have a decoder anymore so can someone please assist

I have been asking for Funds to be allocated to my mom's account every three days. Proof of payment was sent and every week I'm told that the funds were allocated and the services gets reconnected, but after three days, they get disconnected again. As I am writing this I've been holding for 28 minutes. The amount of money i spend on calls is now more than the monthly subscription and the only reason i have not terminated the services is because my Mom is 68 years and only watches channel 167. If you don't have competent people to just allocate payment, what exactly are you doing.

On 15 Feb 2022 I mistakenly paid an amount of R1000 to DSTV through a bank app. The multichoice account is for my brother. I called them to report the Incident and was told to email ID copy of the account holder and proof of payment which in this case was my bank statement.

On 13 March 2022 I was informed through an email that the matter has been escalated to central finance to trace the payment.

I have since been waiting the matter has not yet been resolved, no updates no nothing.

This is the ref number that I received [protected] from Billing and Collection department

6 days ago I did a follow up with the Billing and collection and did not get a response.

Simelane f

Good day,

(1) On the 26 March 2022 around 10H30 after installing MyDSTV mobile app I, Lindani Zuma, MultiChoice account number [protected] holder, noticed that there's an excessive amount owed to MultiChoice on my MultiChoice customer account of about R2 277 instead of R514 for DSTV Compact subscription, that is due for payment on 1st April 2022.

(2) Upon investigation I noticed that without my consent nor authorization I am being illegally charged among others the following:

(2.1) Reconnection fee = R50.

(2.2) DSTV Premium Subscription = R829 .

(2.3) DSTV Compact Plus = R539.

(2.4) DSTV Compact Plus = R549.

(2.5) Numerous nonsensical reversals & access fees.

(3) Furthermore I noticed that from 28 February 2022:

(3.1) An old decommissioned DSTV decoder that I used between [protected] is suddenly subscribed for DSTV Premium without my consent.

(3.2) My DSTV Compact subscription has been upgraded to DSTV Compact Plus without my consent.

(4) The DSTV Compact monthly subscription fees that were charged on my ABSA Bank account as expected i.e.:

(4.1) 1 December 2021 = R514.

(4.2) 1 January 2022 = R514.

(4.3) 1 February 2022 = R514.

(4.4) 1 March 2022 = R574 (including an unknown increase of R60).

(4.5) 1 April 2022 = R2 277 (including an unknown increase of R1 763).

(5) On 1st April 2022 my ABSA Bank account have been illegally charged an amount of R2 277 without any justification nor valid supporting evidence from MultiChoice.

(6) This matter i.e. (1) to (4) above was logged/raised with your MultiChoice customer centre on the 26 March 2022 under MultiChoice Ticket No [protected]. Clearly it has not been addressed as requested (see desired outcome below).

On 26 March 2022 I have done a online purchase of the DSTV premium steaming package of R699, I have entered my banking details and the website said "successful". What I thought was a smooth process turned into a nightmare. I was not given access to all of the channels I have paid for. I contacted DSTV via the live chat and was told to send proof of payment and I have emailed it as requested. On Monday 28 March 2022 I still did not have access to what I have paid for. I called the DSTV call centre and an agent said that she can see my proof of payment that was sent and she will fix this issue. That night for the first time I had access to all my channels. The next morning 29 March 2022 I received a sms stating that my viewing has been stopped and that an amount of R771 is due on my account. Once again I contacted DSTV to resolve this matter. I have sent proof of payment again! to my shock I received a reply stating that they acknowledge the proof of payment attached and that it was allocated to my account, only the document that was attached by them was someone else`s proof of payment of a lesser amount. What about the popi act? Is my details safe as I sent a bank statement as proof of payment that has all my personal information on it. Today 31 March 2022 I checked to see if this matter has been fixed and now the account shows that I owe a different amount of R744 and I still do not have access to what I have paid for.