MultiChoice Africa / DSTV
reviews and complaints

So I get a call from DSTV offering me a data contract.

I call Vodacom and cancel my contract with them to take the DSTV line which would be R230 less than what I was paying for Vodacom.

Then I call DSTV to take up the new contract only to have them tell me that I cannot afford to pay an additional R70 a month.

THE NERVE

I Have signed up for DSTV compact which I have been paying on debit order on a monthly basis. On sunday the 5th I realised that I was debited R633 in may as opposed to the R361 I normally pay for. I contacted dstv and I was told that I have two device one on compact and another on compact plus. I have never signed up for compact plus and do not know if this fraudulent activity as I deem it to be was done on purpose by multichoice trying to rob me in broad daylight. I have complained and asked assistance in this regard but I keep getting the feedback that I am paying for compact plus even know I have explicity said I have never signed up for compact plus. DSTV has not even provided any proof that I signed up for this but somehow they have authority to debit me for services they cannot prove that I took.

I am so frustrated becuase I can already see that this month I will still be debited an amount more than I agreed. Although this compact plus has been cancelled I have not been refunded.

I've called and requested for a cancelation of a standalone dstv compact package on my account as I cannot afford it anymore due to the high rising cost of living. I'm financially tied up. I was attended by Thembelihle Rama ele. I was assured that this request was actioned and credit would be passed into my account. On the same spirit the agent had, she also convinced me to take up an offer for a debit order payment and this would save me R100 every month. I then opted for this offer. To my surprise, I got a shocking sms notification on the 4th of June 22 confirming an amount I was going to be debited. I quickly made a follow up as I did not want any disappointments with an unpaid debit. I then quickly called the call center for this to be rectified, I was told this package is not canceled and it could not be canceled as I'm now entered into a contract. I was then passed into the cancelation department, I held And held. No1 attended me. Please fix this as soon as possible. This is sloppy work half done by someone but to my surprise, this agent did not miss taking my banking details and opting me for the debit order option. I pay Multichoice over R2000 per month including my commercial account. This is the slap on the face and you guys are very frustrating

I have been struggling since March 2022 to get my refund after cancelling my subscription.I have spoken to numerous consultants since.They requested some documents to be sent to them for refund.Also send it numerous times up until now.Every consultant promising i would receive my money soon but still nothing.Years back i did not struggle with a refund but now it's totally unacceptable andi am very disgusted with dstv's way of customer service.I would never recommend them to anyone😣

During the month of May I had spoken to 2 ladies who confirmed my debit order amounts that will go off at the end of May. When the debit order did go off it charged 3 times the amount.

When I called to ask I was told to refer terms and conditions. Unfortunately have DSTV for so Many years I misplaced those documents.

But as call centre agents, wasn't it right that they are there to verbally assist and confirm details? If they confirm the debit order amount to go off, isnt that should happen?

Above that a claim that I activated a package mid month, is completely incorrect, because I had not activated a package further.

DSTV can debit their own amount and when you request a credit, the I am supposed to wait a week before? Absolutely nonsense.

They need to retrain their consultants because they have been given false information.

BECAREFUL of their false marketing of products.

Hi there I've called earlier on and requested a call back with regards to my account and the billing. No one has called and my TV is still.off.

Please can someone get back to me ASAP

Siphokazi Qwesha

[protected]

At [protected] or [protected]

I Am 8,5 months pregnant we moved from house to a new house so our Dstv is not setup. I called Kotze Dstv installations for a quotation for a dish and cable installation and they assured me the installation will be _R1300 with 10m cable.

They arrived as promised started working after all the work was done I was left with a half filled in form and bill of R8415.

The problem was not everything I needed but that hey charged me R 2825.00 just for labour for a hour work I felt bullied and disappointed that this is how multichoice promotes local business support.

I am very disappointed with Dstv for moving the 4 etv channels. I hope they are going to add because we are still paying for those channels. It's totally unfair for customers.

Why without warning you stopped channel 195? Youvare going to lose thousand of viewers. There is nothing to watch and you keep on. removing channels where you can watch something thats worth to watch. I pay dstv for nothing. Rubish yes. Read tge comments and complaints. Its disgusting. I am also going to cancell my contract with you.

Why tell me why didnt you warn the viewers?

I am furious!

Internet is crap

NO Dstv Wifi Connector - Catchup programms was always availble and never required Wifi.

Installed the Dstv Wifi Connector - need wifi to watch catchup , and programms no longer available

Prior to us installing/ connecting the Dstv wifi Connector - my family and i enjoyed watching our programmes on catch up every day.

About a month ago my husband and i decided to purchased the Dstv Wifi Connector from the Game store.

Once connected we could watch Showmax(which requires wifi) now ever since we connected the Dstv wifi connector i do not have the benefit of watching any catcup programmes - i have to be connected to the wifi to watch catchup, most programms from catchup is now suddenly showing on Showmax

Catchup is programmed to the Decoders hard drive -that is where the programmes episodes should come from , and Showmax is wifi compatable. certain catch up programmes request that i download a programm before i can watch it, WHY IS THAT? as it was NEVER the case before.

What if something is wrong with our home wifi (cable theft) and we without wifi for a few days , that simply means i cant watch catup cause it requies me to have WIFI - showmax i can understand.

I Thuthukani Ndlovu I'd no [protected] and I am the DStv account holder.i have cancelled my subscription with Netflix but they keep on charging me for something I am not using it and I am feeling unprotected as your client because I have called your call centre for cancellation and unsubscribe but your consultant didn't help me at all and I have tried everything but no success.i think I must cancel my membership with your service because this third parties they hunting us for a prey and your office can't do anything if something is going out of hand to protect or helping us.

This is not the first I filled this complain

I'm calling the customer services call centre since the 24th May 2022 to inquire why is there extra add on's on my account which I didn't give permission to I signed up for a price log of R899.99 per month. And my extra view decoder can't open catch-up movies or anything it says that this service is only available on selected packages. So why that error if I'm paying so much money and no enjoying of this service.

My details is J.R Phillips my id number is

[protected]

My account number is [protected].

My contact number is [protected].

I bought a dstv decoder on DSTV ONLINE with free installation. only to to be told by the installer that the voucher is invalid, we called dstv today and 4 hours later and 5 different consultants to no avail . i went to DSTV head office to try and resolve, the agent AND manager first told me i paid on a dummy site, it took me to log into their dstv site and show them my purchase that they now realised i was going no where until it was resolved. Phumla Dyabuza and Nanzi Sobekwa who had no intention of assisting advised that within 2 hours the voucher would be linked to my serial nr : iuc 8c [protected] , I AM STILL WAITING TO BE CALLED BACK and for voucher to be linked, what more must i do DSTV to be assisted?

Good day,

received an email 21/05/2022, my insurance policy, i did not take out insurance policy.

a dude called me and i told him no i don't want insurance, i told him yes i got the new decoder, and i am waiting for the debit order for that he told me he see on system it shows will go off on the 1st of June that was somewhere last week.

but now i get this mail, go listen to your voice call please correct this ASAP.

Kind Regards

Karin Hoyer

Good day

My decoder had a problem with the hard drive, so I went to the store to repair it, it was formatted and when I got home the decoder still had the same problem.

I then took it back to claim and exchange it, which they did, a week later the decoder started having the same issue as my old one.

How is possible that the decoder which I got from the store will have the same issues as my old decoder, now am pay for the subscription in order to have access to all the products that dstv are offering which at the moment am not able to get, and the decoder which is suppose to be repaired or refurbished and it's not working now.

Am very busy, and the up and down going to the store to exchange it, and I am paying the subscription and insurance hope I don't have to stress about the down time and having at the moment.

I have been trying to resolve my price lock premiums for the pass 15 months, I went to Ransburg walk-in center and for two weeks I have been calling multi choice call center reference numbers [protected]-i438, [protected]-i453 and today the 20th May 2022 I spoke to Michael Pitameer who also wanted to escalate this matter. Assist by providing a copy of the recording when I signed for price lock I also want to verify whether there is two extra views on this package or not.

My DSTV went down and I called out an installer at a cost of R850. (More than most call out fees). He informed me that the decoder had blown so I went into the Eden Terrace branch. Sat in the Q and they confirmed the decoder had blown so I bought a new decoder at a cost of R700 and went home and installed it and everything was perfect till I started to record my favorite programmes. The decoder would not record, playback or allow me to delete the 1 episode it had recorded. After phoning at least 5 times eventually I got someone to tell me the decoder's mother board was faulty and I must take it back. Another 1 or 2 hours in the Q. Nobody is yet offering to help solve the problem. We have a spare decoder at home in case the tenants in my cottage want to have DSTV. So I phone back to have the new decoder listed as the secondary decoder until I can get to DSTV. we connect it and I now have an error that says there is no communication but 5 minutes before al was working perfectly except for the recording. By now I have spent R70 on airtime. The solution from the call center agent is for me to call out an installer at anotherR850 to solve the problem. We have been DSTV subscribers for over 20 years, sometimes with 2 subscriptions because of our cottages

03/05 – Nompelo phone for price lock – will take 5-7 days to be stalled Ref [protected]-i463.

06/05 – Tolana phone for the same – still waiting for feedback - Ref [protected]-i475.11/05- I phone to find out – spoke to Alison will refer – Ref [protected]-i482.12/05- Theodora phone – will have in 5-7 days Ref [protected]-i484.18/05 – I phone again _  spoke to Hansom, refer me to primrose, according to her it was supposed to be installed, The13/05/2022 – Bloemfontein – I stay in Herzogville REF [protected]. Im very upset about the service,  promises and nobody is coming back to me with a solutions. Can I please have feedback regarding this, acc [protected]

On 20th October 2021 I requested the de activation of a decoder on my business account North Haven Country Estate Contract no #9381906 Customer no [protected]. I received confirmation from you on the 22 October 2021 Ref No [protected].

Since then you have not amended the debit order amount and after numerous E-Mail's and phoning your department I have not received a response from you and the amount of R1540 this month it is R1560 is still being deducted from my account.

At the moment I have only two decoders that are active being the following;

Decoder no SO10473515X0 Smartcard no [protected] and

Decoder no ZAAAACZ01815033 Smartcard no [protected].

Please respond to me by E-Mail [protected]@vodamail.co.za or [protected]@gmail.com