MultiChoice Africa / DSTV
Reviews and Complaints

On the 2 December 2022, I have visited your Randburg offices for a decoder exchange. The agent that assisted me offered me a Black Friday deal on an ultra price lock. I was happy with the amount, therefore signed an agreement. The contract reference was 4RCCEW. The installer was supposed to install it on the 10 December 2021. The installer was Tebogo Phati. He never contacted or pitched at my house. On the 17 December I received a sms that I should start paying for the ultra or my services will be cancelled. I have made numerous telephonic queries, but none seemed to work. I was promised that I will be contacted, but no feedback was made. Some of the agents that I spoke to: Msimelelo Roloti, Zimkita Mkathi, Nompilo Zuma. Soon thereafter my extra view facilities were cancelled. I received a message to be in contact with credit control. I did and they promised to look into the matter.

I have realised that the telephonic queries did not bear any fruit and resolved to online chats. The first online agent assisted by reinstalling my extra views. I was also informed that the price lock department would have contacted and assisted me with a cancellation.

The amount for the ultra decoder was deducted from my account on the 3 January 2022. I have made an online chat enquiry, where I was informed by the agent that 2 ultra decoders were installed at my house. The matter was under investigation and that I would have been refunded.

I have never received any decoder from any person from DSTV, including any installer. It's 3 months and still no refund. I have chatted to two ladies via online chat and each of them acknowledged that I have requested for cancellations of the ultra decoders. One of them revealed to me that two decoders were requested to be installed at my house. There was an investigation to determine who authorised these installations. I have made another online chat enquiry on the 30 March 2022. The agent, Ofentse was not very helpful and stated that the system shows that I still have the ultra decoders, therefor no refund can be made.

I made a payment via easy pay on the 19th of March,Amount R295.

The funds were paid out of my bank account on the 23rd of March. On Saturday (25th/03/2022) I received an sms saying my connection has been stopped due to non payment.

I called Dstv the first time and wasn't assisted. Called in the second time and I held on for 30 minutes as the consultant was trying to retrieve the payment. I sent the pdf proof of payment as requested

This is not the first time that I make a Dstv payment via Easy pay, what was different this time I'm unsure.

My connection was restored only to be disconnected again by not finding the payment.

I had to pay another R395 for the same thing, so you have my R295 and R395 for the month of March. Total of R700 for a R295 subscription.

I would like to get the R295 refunded as my bank account was debited with this amount,Easy pay confirmed that Dstv was paid. So the funds are with Dstv and yet you overcharged me.

Your urgent assistance in resolving this matter will be appreciated.

I will take this further as this is a rip off.

The DSTV payment website deducted a double payment from my credit card and now they refuse to credit my account with the extra money that was deducted by them

I have been trying since the 18.03.22 to have my decoder activated at my Holiday Home and your consultants on [protected] have not been able to assist. I eventually sent a complaint through on to [protected]@dstv.com. on 22.03.22

I received a call from Rifiloe Moholola who seemed to be very helpful and called me on 23.03.22 to let me know that the previous decoders were taken off my Holiday Home and that she managed to put the new decoder on. I asked her to send me an email referring to our conversation which she did. I went to my holiday home on Friday 25.03.22 and contacted WhatsApp on [protected] as per her suggestion and was informed that I had no decoders on and they could not assist in loading it. I called [protected] and had the same service as the previous weekend, I was also informed that someone would be calling me over the weekend to assist but as per the previous times nobody called. On Monday 28.03.22 I sent in another complaint and nobody has called. I am not impressed and hopefully someone will be replying soon.

To whom it concern

I acknowledge I made a mistake and paid 2.5K extra towards my Dstv account. I immediately made contact with Dstv on mail and using the live chats. Through all interactions I was given comfort that my refund is looked at and will be processed within 72 hours. This has not been the case and today I was told my refund request was never actioned.

I have an email confirming that my refund is processed, I got a call from one of your agents who called to confirm my refund is processed.

I dont want to wait another 14 days and I don't want my account debited. Can we have this fixed, Katlego Mchunu promised me lies and set an expectation that was not met. Can we address that as well. Main priority is me getting my refund within the 72 hour period.

Multichoice didn't deduct the amount due to them (R499) on the 1st Jan 2022 I made follow up by calling I was told I had no money of which that was a surprise to me, the agent told me to hold on till my airtime finished then on the 7th I came back as I was away, 10th I called and I was told to pay 568.18 I'll be connected.. they been disconnecting my channels every 24hrs since the 12th January saying I must pay R1067, when I call and ask why, no one is able to explain to me the only response I get is that the 568.18 was rejected because the reference was my surname (ofwich it was the agent that told me I can write that) they've been promising that the problem will fixed every day when I call they will reconnect & disconnect again after 24hrs. Managers been saying they will call me back but I never received any call. Could be my 568.18 went down to the drain because of reference in January?

Feb I paid 595, March 565 and I'm still required to pay R1000 more. My normal installment is 499. I feel like DStv (Multichoice) want to rip me off

Good day,

I was on DStv access for both my accounts. The lady by the name of Cindy, who never helped me but kept me on hold for more than 30 mins waiting for her. She told me I’m on contract and I cannot downgrade but I managed to downgrade 1 account, failing with the other one, that’s why I phoned DStv tell number, how is that even possible?

I phoned 15 times today to reconnect my package just because I downgrade my package. Up till now it's not connected yet. Everybody run like chickens to help but no one could help, why employ people who can't do the job and pay them a salary for just sitting around. Employ people who need a job and want to work. Multichoice service suck. From here i'm going to hello peter.

I got an offer of upgrading my 2012 decoder to explora 2 in February 2020 as a contract for 24 months.Of which I finished my contract in February 2022.i received calls from the on-air agents for me to upgrade to a new explora then I told them I'm still fine with the current one.22 March 2022 my decoder switched off around 7:45 I called the call center for assistance but they told me to go the nearest multichoice store.As I was preparing on 23 March 2022 so that my decoder can be checked I got a call from multi choice agent telling me to upgrade my decoder because its old and I won't use it anymore and they are upgrading the system.so because multchoice is always upgrading should I throw away my 2 years decoder because I'm not happy with multchoice now please help me

Good day

On the 15th March I bought a Dstv and it was installed on the 18th March.

Since the Dstv have been installed I have been having the connection problems with it. I have been calling at the Ga-Rankuwa branch for assistance and they have been giving me the run around not assisting and I even went there to give them the decoder back and they said they will send someone to assist and since then I have been waiting.

The TV shows error E162-0. I am kindly asking for your assistance in this matter.

Regards

My mom passed away on 11/11/2021, I made sure there were funds in her bank account to cover DSTV payments for the end of November and December. I then did the change of ownership and what a mission that was because they kept asking for a letter from the executor, I have told them goodness knows how many times that there is no executor. They finally accepted a signed affidavit that there was no executor and the change of ownership was done.

As this took so long I paid January’s subscription via eft from my bank account.

At the end of February they debited my account with the amount of R 1 157.16, I am on the compact plus package. The reason for this amount was because it was pro-rata (part of January and February).

They then credited the old account with the balance of the subscription ( R500 +) amount that I paid end of January from my bank account. Now they won’t return the money to me.

They want a letter from the non-existent executor in order to refund my money. What I find strange is the affidavit was fine to do the transfer because they would be getting money from me but it is not sufficient to return my money. And believe me there have been numerous emails and all they keep saying is letter from executor, there wasn't one.

I was taken and kept under false pretenses to a location I knew nothing about. I was filmed a without my conscent. Highly pregnant I was kept hostage to give answers on a show I had no knowledge I would be a part of, neither did I agree. Myself and my colleague were kept inside without our conscent all to produce a show and my health was disregarded. Reputational damage was further posed on myself a d my Organisation all for the sake of shooting this show. My constitutional right and popi act were infringed and I will be laying a legal charge against the show.

Inspite our account being fully paid to date we have suffered repeated disconnections for the past 18 months because they can not fix their billing, instead they process discounts and reversals to compensate for overcharging our account. Multichoice service is the worst! I have spoken to numerous agents across all their service channels (call centre, online self-service, whatapp) to no avail. My query has been escalated, yet no one cares to responds. Their supervisors/managers promise to investigate and revert with feedback, but they never do. Zero empathy! I pray for the day they have a competitor.

195

And 140

Is closing

There is so many programs repeating on diffent chanels

Leave 195 open

People is closing dstv and buying openview which is a once off payment

I also intent to do so

Because that is 1 of my channels that i watch

Please leave open

I am a client so so long

Fraud at dstv multichoice South Africa... Bo lekgau [protected]...billing for a product I don't have and they don't want to invistgate but billing on what I told them number of time that I don't have... I am bullied by this campany the are forcing me to pay what the have never delivered.. They are treating me like a criminal... And what is worse is that they know exactly where that product went by they keep on billing me for something that I never received... Trying to cover their doings fraud... I will take it with my lawyer if the keep on doing this... Please help I'm a single mother I can't pay for something I don't have that is very unfair... DSTV Multichoice South Africa... Fraud.. Fraud and the are covering it up

Every time I want to connect to Dstv Now, I first must complete a ReCaptcha form. Stop this please. It only agrivates the pleasure of watching DSTV now and also completely unnecessary.

Thank you

Jan Joubert

I paid an annual premium to Dstv on 2nd March 2022. However, on Saturday 12th March, I received notification from my bank that Dstv, had taken a further R1 115 from my account. DSTV help line is [protected], but that number is computerized and only deals with 6 specific queries, which are all menu driven. There is no way I can get in touch with a human to ask why an amount was taken - illegally in my opinion - from my bank account. I am also disabled, so for me to visit their head office is an ordeal. Neither their website or app, offers any other contact other than the help line shown above. I really don't know how to resolve this "theft" unless I am directed to someone in Dstv who can resolve this problem.

Jack Rutter

A dstv worker called me with +[protected] at 8:51am this morning saying that my decoder insurance has expired if i can be able to pay R21 per month for new insurance policy and i said i cant afford to pay it and she replied saying why i shouldn't be able to do so while am using the cheapest package .i told her thats not the best way to speak to a costumer she just called me Zimbabwean idiot and hang the call.

On the 29/11/2021 I phone multi choice to help me updating my banking details with the reference number: [protected] after I was advised to send my new account bank statement and no debit order was made on this new account. However again on the 26/01/2022 I resend the document for the second time with reference: [protected] and still no update for the debit order. Today I again, make a phone call and I spoke with the lady by the name of Mbali Majozi who also failed helping me with this regard and also putting me on hold for more than 30 minutes on the phone by saying he put me through to the team leader until myself dropping the call because it was useless for me to more than that time without any assistance. Lastly I am very disappointed with multi choice consultant who seems not to be professional or incompeted on their work and make fool of me. My details are as follows:

Name: Matala Shadrack

Surname: Makhoahle

Customer number: [protected]

Id number: [protected]

Contact details: [protected]

Email: [protected]@sassa.gov.za or [protected]@gmail.com

I hope you will tread this matter agent as soon as you get this mail.

Regards

Anger customer

On the 26th of February, I moved house and had an installer reconnect my Dstv Explora , extra view and extra view plus. I am currently on the DStv premium package and at the time of installation, I was on the Super Star level on the MyDstv app which meant that I needed 1 more star to move to Legend status. The app indicated that if I update my contact details and take insurance on any of my products I will earn more stars, 5 stars to be specific and that will move me to Legend status on the MyDstv app. This would mean that I am eligible for an R500 installation voucher. The whole process was discussed with the installer and he agreed to wait for the voucher once I have claimed it. The installer's total amount for the installation was R650. On Monday, February 28th I checked the app to see if my status was updated to Legend, this did not happen, as I understand it according to the app an update can take up to 72 hours to happen. On Wednesday the 2nd I sent an email requesting a change of ownership on the extra view plus decoder and also called the Dstv call center to confirm the status update of MyDstv rewards which still indicated that I was on Super Star status. I was told that this will be done within 24hours this also did not happen. I called the call center again on Thursday 3rd to confirm if the status update was done to my surprise I was told again by a different agent to wait for 24hours and that I must email the screenshots that indicate my current status and also the R500 installation reward that I can claim on Legend status. I emailed all the required screenshots to sipho.[protected]@multichoice.co.za at 08h52.

At 15h47 I email him again asking for feedback and his reply was that he is keeping track of the escalation.

On Friday 4th the status on MyDstv rewards was updated to Legend status which was supposed to be good news but this is where the problem started.

The R500 Installation voucher had disappeared from MyDstv rewards program and did not appear anywhere on the app as I checked under expired and claimed rewards it was just gone. I also sent Sipho an email regarding this and no response was received.

On Sunday 6th Thabane Molapi contacted me to advise that the change of ownership was done. I enquired with her again with regards to the MyDstv rewards R500 installation voucher she said that a follow-up will be done nothing happened. Monday 07th at 11H55 I sent her a follow-up email requesting feedback no response was received.

On Wednesday 9th I contacted to call center again and spoke to Nicolas who is a very rude person and I told him that I would like to speak to his manager. Nicolas told me that someone will call me back, I did not want to waste any more time with him. Later on the same day Ntando gave me a call I explained myself over again and the implications I currently have with the installer who has not been paid as yet because he is waiting for the voucher number. She provided me with a different reference number INC1000318 I also emailed 'ntando.[protected]@multichoice.co.za' all correspondence thus far including all previous reference numbers received and included the screenshots sent to Sipho. She told me that I will receive feedback by 16h30 this did not happen.

I sent another follow-up email to Ntando that evening at 19h24 to do a follow-up again no email response was received.

On Thursday 10th I contacted the call center again and spoke to a Ramesh who spoke very unclear hence I am not sure of the spelling of his name. After explaining myself again I could hear that Ramesh was not helpful at all as he kept on deflecting my question and I became angry and rude. I asked him who his manager was and he could not really answer. I asked him who his managers, manager was he also could not answer continuing to deflect any other questions I asked. After wasting 25 minutes plus of my time on a call he said his manager will call me back.

About 15minutes later Marcel Pitamber gave me a call and I explained my situation to him again. I asked him to send me a blank email in order for me to reply with all the previous correspondence, ref numbers, and screenshots. I sent all the info including the sequence of events to Marcel.[protected]@multichoice.co.za to date also been no feedback or any kind of response from him.

Attach screenshots sent to the above individuals

My current Rewards status has 5 rewards available non of which is the R500 Installation Voucher