MyPrepaidCenter.com’s earns a 1.5-star rating from 544 reviews, showing that the majority of cardholders are dissatisfied with card management services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
MasterCard Debit
Online it says I Have $50 the automated system says that I have $50 and can't use the card anywhere. It expires in a few days, will inform BMW NOT TO WORK WITH THIS COMPANY. Next stop the BBB. Can't get a live person. The automated system states to to go to the website for participating merchants and there is no such page. Insurers do their part but aren't doing theirs. I hope the BBB can help.
Prepaid Debit Card sent from Goodyear Tire
I just received my Visa Debit Card. I have spent 30 minutes trying to activate it! When I put in the expiration date online it says it is invalid. When I try to activate it by phone the card won't let me. Card Number #[protected] Good Thru 06/21 Number on the Back: 006. If you are not going to refund a person's money that is fine but you should not make promises you do not keep!
will not let me activate card
I am having the same issue - scam
prepaid credit card
Website does not work and there are no humans to contact. My guess is they trick big companies to fund these cards as reward cards and then make sure a percentage of them fail and then pocket the money. Very frustrating.
Desired outcome: To activate my $300 prepaid card.
Expired Date on VISA Debit Card
12/27/2020
Have a VISA debit card that was issued to us but became misplaced. We have now found it but the 'Valid Thru' date of 08/20 has passed. Tried calling the number on the back of the card but can only talk to a machine, not a real person. We need help in getting the funds that are due us activated.
Desired outcome: Would desire to have amount of money on card re-activated so it can be used.
Expired card
We received a gift card for$40 last year for tires we bought at Fountain Tire. After we purchased the tires we waited 2 months before contacting the tire company about not receiving the card. It took another month to get it and then Covid happened. We put the card away for later use thinking gift cards never expire. Went to use it last week and it has expired. Is there any way we can get this card reloaded? It is my understanding that gift cards never expire. We received it as a gift from Fountain Tire for purchasing 4 of their tires.
Desired outcome: To receive another card or have this reloaded
Rebate Card
I purchased a full set of tires from Goodyear and I cannot activate my $75 rebate card I waited 8 weeks for. The website rejects the "Valid Thru" date, and the phone system rejects my 16 digit card number. I cannot reach a real person at the number on the card or via the website. In addition to posting my complaint here, I have reached out to the Goodyear Tires Corporate office for assistance, and have referenced this page.
Oh! you are not the only one. I activated this card and got a Balance of $70 at the third day I got a balance of $$$$0000000 ! somebody stole my information and got a purchase at Amazon!...I wondering myself who? I just think the prepaid center reward is a BIG LIE! Then, if more complicated to me make the complaint instead to forget about that stupid card. I know I will not accept EVER a promotion like this. After reading these reviews I hope you help to let people know this is a BIG FRAUD!
Activation of prepaid Visa Card
I have been trying to activate my debit visa card at MyPrepaidCenter.com and after proving not to be a robot numerous times, I continue to get a message that the card activation failed. I called the Visa Card support at MyPrepaidCenter.com and they could not find my information and could not activate my card. This was a debit card with a value of $50.00 that I received from Goodyear for purchasing tires.
Sounds exactly like the issue I am having with my $75 card. I will be calling them again, but was not able to get a person. How did you get an actual person? Perhaps they don't respond on the weekends?
Mastercard Reward
I purchased 6 gallons of paint from Home Depot. I was to receive a 10.00 reward for each gallon purchased. I did receive the card but it was issued to a name I am not familiar with. It is now expired without any use. I have written everybody included on the enclosed paperwork numerous times and have received to response.
The card number is issued to Christopher Ross (?). The number is [protected]. Number on the back of the card is 342. The amount is for $60.00. Card has never been used.
My name is Stephen Ross - [protected].
Customer Service
I cannot contact anyone to find out why my gift card is being declined for an online purchase. Then, it seems like they've charged me $3 for those declined transactions? NOT happy!
Money on my balance was gone
Hi I purchase a card from comcast and the card was 200 dollar I only used once 36 dollar then I tryed to use it again and said 0 the balance I had the card with me noone had it what happen with the rest of the money I try to call u guys but no where I can reach u guys can u help me what happen with the rest of the money I dont know what to do now
prepaid Visa Card
Card value $500 US funds
Only 1 purchase made in US$
Purchases made in Canadian Dollars are deducted at face value with a foreign transaction charge. The amount should be converted to US dollars.
Represents a loss to me of approximately $150
Nov 17/20 Penningtons $64.39
Nov 20/20 Northern Reflections $ 73.99
Nov 26/20 Northern Reflections $69.48
Expired card replacement
I have three visa cards that expired and I have been trying to reached out to myprepaidcenter.com for replacement and have multiple phone calls and email and none have responded.
The card says "funds dont expire" so I tucked them away for a rainy day but the date expired and now I am stuck with just the card and no one to help. I've even emailed the parent company hawk incentives a blackhawk business network but they have not replied to my complaint.
I need someone to help from this company.
Fail to get a renewal card after original vgc expired
My card [protected] was expired in August before I even got a chance to use it so I contact MyPrepaidCenter to issue me another one but they are so hard to reach out via website and phone. So I'd like to check if MyPrepaidCenter would respond here to my request and issue the new card to me ASAP. Thanks.
I also faced the same issue. I called the hotline number and chose the option ‘dispute transaction’ and was able to speak to the customer service rep. They issued me a new card. After 2 weeks of waiting, i finally received the card via mail.
Yours seems to be the only issue like this that was able to be resolved. Where do I find the hotline number, or do you have it?
I used this hotline number [protected].
I am so frustrated at trying to resolve my issue of expired cards. Can you please tell me where to find the hot line number? Thanks.
I have a $100 dollar prepaid card. but it tells me that the expiration date is wrong I activated the Master card but it will not work because it comes up saying that the expiration date is not correct. how do I get help.1727.551.9090...
I called the customer service number on the card and then selected the option for "dispute a transaction." After many questions, I finally got to speak to a human. He looked up the card (I had to provide the "Proxy card number" starting in 603 from the website), then he transferred me to their customer service. That person had to transfer me to a different customer service (ask for the phone number and case number every time you are transferred) - they WERE able to help me request a replacement card (should arrive in 7-10 days?). They were also able to reverse the monthly maintenance fees! What a hassle, but a good final result.
Expired card
I had a $200 prepaid card that expired on 10/2020 that I wasn't aware expired. I had been locked out of accessing the website and therefore my card information for a while because of technology issues on their end. I have tried to contact the company but there is no contact information to be found. I would just like my prepaid card balance to be returned.
Card has no money left on it and was used in fees
I found the credit card in a stack of cards that I never used and totally forgot I had. It was from an award that I won. I went to check the amount left on the card only to find out it was $.00. Everything was used up with fees yet the card says FUNDS DO NOT EXPIRE. It was for $25. How do I get another one issued when I can't talk to a real person and there is nothing on the website to email too either. I know it is only $25 but was never used and says never expires!
Prepaid mastercard
According to my online account, I have an available
balance of $207.40 but I tried to use the card at a pharmacy and at a doctor's office and the card keeps stating its declined. I used this card just recently at the very same dr's office and Pharmacy and the payment went through just fine. The problem is that I cannot find any contact information to get help with an actual human being. The phone number 888-371-2109 does not give you an option to speak with a human no matter what option you choose on the automated system. Can't even find an email or anything like that. So now I just lose the money, oh well, too bad?
I can’t find a soul to speak to either. Anyone know how to get ahold of these people?
Continental Tire Visa Prepaid Card
Unable to activate after multiple attempts.
Unable to get a human talking to me.
Multiple complaints about this card.
Seems like a Scam...
Prepay Card
I got a few prepaid cards thru this Myprepaidcenter. One from a Anheuser-Busch Rebate Program and the other Cooper Tires and also from a third Company. I can't log in. I can't use the forget password it says oops try again later. It has been months! I can barely use one of the three received one is actually a card in hand the others are virtual (2 different people and accounts.) I highly suggest to anyone to never add anymore prepaid cards to the account if you actually do register! I am now thinking a definite scam! This company is up to something not legit. I will no longer buy from anyone suggesting a rebate through this company and I suggest to anyone thinking of buying a branded product to ever get a rebate using this site as a rebate!
Unable to activate card
card # [protected]
exp 04/2021 cvv 120
name- Donald Valdez
11178 Magdalena Ave
Englewood, FL 34224
Pentair rebate
After numerous attempts to activate card on line and on the phone- I was unable to do so-please advise. On line-the message is they do not recognize information and on the phone-it keeps looping to an automatic message, cannot get a live person. My complaint is against myprepaidcenter.com and not Pentair at this point.
My email is [protected]@optonline.net
Prepaid Visa
No way to contact them to dispute a charge. website leads to no where.
MyPrepaidCenter.com Reviews 0
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".
4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:
- The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
- Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
- Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
- Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.
Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.
No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.
Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.
MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.
Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.
No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.
MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.
Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.
You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.
Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.
No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.
No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.
MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.
No, MyPrepaidCenter only offers prepaid cards.
MyPrepaidCenter provides customer support through email and a toll-free phone number.
Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.
Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.
No, MyPrepaidCenter does not offer a loyalty program.
MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.
Overview of MyPrepaidCenter.com complaint handling
-
MyPrepaidCenter.com Contacts
-
MyPrepaidCenter.com phone numbers+1 (888) 900-2347+1 (888) 900-2347Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (888) 900-2347 phone number 48 48 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (888) 900-2347 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 900-2347 phone number 31 31 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 900-2347 phone number22%Confidence scoreAmerican Express Cardholders+1 (877) 227-0956+1 (877) 227-0956Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (877) 227-0956 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (877) 227-0956 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (877) 227-0956 phone number 0 0 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (877) 227-0956 phone numberLost & Stolen+1 (888) 842-0336+1 (888) 842-0336Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (888) 842-0336 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (888) 842-0336 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 842-0336 phone number 0 0 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 842-0336 phone numberDiscover® Cardholders (US & Canada+1 (801) 744-9918+1 (801) 744-9918Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (801) 744-9918 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (801) 744-9918 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (801) 744-9918 phone number 1 1 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (801) 744-9918 phone numberDiscover® Cardholders (International+1 (888) 371-2109+1 (888) 371-2109Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (888) 371-2109 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (888) 371-2109 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 371-2109 phone number 0 0 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 371-2109 phone numberMasterCard Cardholders (US & Canada+1 (339) 234-6415+1 (339) 234-6415Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (339) 234-6415 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (339) 234-6415 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (339) 234-6415 phone number 0 0 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (339) 234-6415 phone numberMasterCard Cardholders (International+1 (877) 610-1075+1 (877) 610-1075Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (877) 610-1075 phone number 2 2 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (877) 610-1075 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (877) 610-1075 phone number 13 13 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (877) 610-1075 phone numberVisa Cardholders (US & Canada+1 (801) 214-8892+1 (801) 214-8892Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (801) 214-8892 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (801) 214-8892 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (801) 214-8892 phone number 0 0 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (801) 214-8892 phone numberVisa Cardholders (International
-
MyPrepaidCenter.com emailsKent.Patterson@bhnetwork.com100%Confidence score: 100%Support
-
MyPrepaidCenter.com addressState Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
-
MyPrepaidCenter.com social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 23, 2024 - View all MyPrepaidCenter.com contacts
Most discussed MyPrepaidCenter.com complaints
problem with chargesRecent comments about MyPrepaidCenter.com company
Nautica jeans / screen of cashier desk showed declined for prepaid card debit visa
NCsoft
11 reviews
CardConnect
14 reviews
ClinCard Prepaid MasterCard
16 reviews
JT Foxx Organization
1 review
Horizon Outlet Store
30 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.