Nedbank
Reviews and Complaints

Hi,
Please advise regarding unauthorized "NRB Subscription" debit order that is being deducted from my account each month.

I have given no authorization for this amount to me deducted and need this to be cancelled asap. The amount is R225 (ZAR) each month.
I have yet to be given an explanation by Nedbank why these funds are going out of my account on a monthly basis.
I trust you will give this matter your urgent attention and that it will be resolved.

Account holder: Jeanne Henn
Acc Number: [protected]
Branch Code 158105
Branch Code: 158105
BIC Code (Swift): NEDSZAJJ
Bank Name: Nedbank Limited
Bank Branch: Campus Square
Bank Branch Address: SHOP F03 Campus Square, CNR Kingsway & University Roads, Auckland Park

I had 2 credit cards with Nedbank.
I paid one off in 2017 and the money for the other one I accidently paid into a private persons account who told me they cannot give it back.

I have paying the credit card every month as I got money in.
when the lockdown in March started I called them and asked if to help me out as I had no income and will pay extra when ever I could. Instead of the agreed R 500 pm I paid as follows: 3 March 2020 R600, 22 July 2020 R2000 [for the 4 months missed during lockdown)and from 1st September R500pm
They summon me in September and I asked them why? As I told them I will pay as I get money in to make up for the R500pm. That's why I paid the R2000 in July to make up for the 4 months where I did not receive any income.
My amount is increasing more and more each month and I did send emails to Nedbank and to Rossouw with no reply.
I sold my car and household goods to survive. They keep adding fees.
I don't have food in my house and I'm in arears with my municipal account as well.

Its not fair what they did. All the other banks helped their people, what is wrong with Nedbank? It was not necessary to summons me and not even with a phone call or email to warn me. I paid as I promised. So I don't know what the problem is.

Mrs M Prinsloo (van der Merwe) ID [protected]
card number [protected] Nedbank Credit Card

Good day

I made a request of funds on the 25th November 2020 as I urgently needed money as I have an on going case at High Court PMB.
All the necessary proof was sent to Nedbank/my Financial Advisor by my Attorney see attached document.
Up to date I haven't received any funds nor an updated from Thabo, I have to be the one who calls and push him and still he will promise to call back which never happens.

I'm sitting with more than 70 000 debts which I'm owing to people and Sheriff's fees yet I do have money invested with Nedbank.

I made an investment with Nedbank it mustn't be my concern on how to get the money back from Old Mutual as Thabo stated.
I've got an emergency but till date I'm still waiting for funds.

I was willing to come and invest more with the bank after the matter has been settled at court but with the treatment I have been given, I doubt.

For any information I'm available on [protected] or [protected].

Regards
Rose Sithole

I am very frustrated and unhappy with Nedbank's insurance service regarding my retrenchment claim and how poorly it has been handled

I had my retrenchment application process on the 28th September 2020 and till to date nothing has been done by the insurance dept
I have been calling every week to follow-up on the status of my claim and your consultants advise me that the persons handling my claim is to contact my employer to confirm my retrenchment
On the 23rd November 2020 I called again and spoke to your consultant Aylene, I was told the same status again that they are have to confirm with my employer my retrenchment, this time I asked the consultant to tell me what number have they been using to contact my employer only to know that the number Nedbank has on my records is incorrect. I then gave them (your consultant) the correct number to update your records.
Today I called again the insurance dept and my employer has still not been contacted, your consultant advised me that my query will be escalated to the persons handling my claim, I then asked her if I can speak to the person or alternatively to put me through to the persons they report so I can complain about the poor service I've received, and was told there is no one she can direct me to, which I find quite strange?
Can Nedbank please advise why are you delaying this process?
When will it be settled?

Good day

I hope this email finds you well,

Today on the 15th October 2020 at 9:28am from telephone number 031 820 5000 I received a call from the work phone requesting to speak to me and my colleague answered the phone and he called me to come and answer. The gentle man introduced himself and told me he is from Nedbank loan collection department but I couldn't catch his name. He told me he is calling regarding my loan form Nedbank, I then said please call me on my mobile number because this a work telephone I cant receive calls here, he aske me why is it a problem because the gentlemen who initially answered the phone didn't have issues, I said he called me because he is my junior and if someone is looking for me he is suppose to give me the phone. He then went on and on, I said to him please call me on my cell phone because we are blocking the calls that are suppose to come through hence we are not allowed to use that phone for our personal reasons and he didn't want to listen and told me that he has calling me on my mobile and I did not pickup, I said I will pick up now you can call me. he the asked what is my mobile number I said but you just said you have called me, you should have my number, he asked me do I have I have a problem giving him my number I said no it's just that you just told me you have been calling, so which number did you call and by this this it was shouting voices. He didn't want to listen to me at all, he didn't give me time to explain whatsoever, at the and he told me it is just for confirmation that the number he has is the same as what he has, I said well you should have just said so, buy then he was shouting on the other side and telling me he is not my child I mustn't talk to him like that, so I got tired arguing with him I then drop the phone. He then called my mobile and started again telling me I cannot talk to him the way I want, I asked him to listen to me so that I can start over again and explain why I can't take calls from work phone but I couldn't get the chance to do that because he was furious and threatened that he is taking my account straight credit bureau and I said I don't care because I was also angry and I told him over and over that he is very unprofessional he can't speak to a client like that. He shouted and shouted until he dropped me with the phone.

Kind regards
ZD

Hi,

I have emailed, called and received minimal assistance with the same outcome of negative feedback. I have been faced with challenges for the past 8months which I made Nedbank aware off, however made arrangements to pay minimal payments with the collection department, due to the Covid 19 my situation worsened which I made aware by replying to your Are you affected by Covid 19 sms and I did call in to advise that I am going to bring my account up to date as the Covid 19 eases at the end of the month and would make payment to bring my account up to date by the 7 October 2020, However the collections department has now moved my cards into legal and I now wont be able to use my cards.

All I asked was that I am given till the end of the month to pay the account to bring up to date so that I can still use my cards. Kindly assist, I do admit defaulting 2months to the arrangement made before the Covid 19 with Collections, my default in payment was due to reduced income, but I have advised that I will fix that at the end of the month.

My reference to emails back and forth with Client Services is

Case reference CCM : [protected]

I also would like to advise that I did advise Nedbank that I was going to pay at the end of the month to fix account before my account was moved to legal department.

I also received bank statements that I could view after I complained again to Client Services that I had complained on several occassions that the bank statements they sent me could not be opened.

I was also asked to provide references for calls when the agents at Nedbank dont give you a reference on the call, nor do you receive any communication of a reference for the call. As I had non of this Client Services advised they cant help, how would I this if Nedbank did not provide it to me.

Thank you .

Kind Regards
Mervyn Padayachee
[protected]

February 2020 I made an investment through nedbank and requested that interest accumulated should be paid into my bank account monthly, its been 6 months and nothing of that sort has happened. May I went to Daveyton branch to query the consultant said he'll look into it to date I'm still waiting for feedback.

Nedbank bad !

22 Jul 2020, 21:39
Nedbank rip-off NRB CHARGES
NEDBANK - NRB Acting Subscription Fee robbing !

I am a Nedbank Business Account client,

Recently I noticed that my Nedbank business account has been deducted, with the same amount every month, since the beginning of 2016 - the reason on my account shows NRB Acting Subscription Fee ? !
* Who and What ?

On the 22nd of July 2020 I checked again on my account and saw the deduction AGAIN ... my questions are ... how, why, and who ?

No one can even explain what the service for！

? - I was told the money is for Internet Banking Service ?

Such a very expensive service !

I would like to cancel this subscription immediately, the answer is No!

I have to unsubscribe it by myself on line banking, they have no right to unsubscribe it for me and I do not know where or how ?!

Totally waste of my time, I‘ve also been informed even I close my banking account with them, the Subscription Fee will be deducted forever !

WHAT A RIP-OFF FROM NEDBANK !

I am very much disappointed in ATM fraud at Nedbank my card has been hacked twice with my money withdrawn from Nedbank ATM with security safeguarding the ATM and it looks like this is an insode job the most untrusted bank ever because what the point of having ATM that are of that high risk while we are paying for the ATM services, the management at Nedbank must do something about this cause we are being charged every month for the service that put our money on risk every day this is very sad the Nedbank ATM are the most hacked comparing to other that is why it seems like inside workers are also benefiting while we as customers are suffering. I am leaving Nedbank I can't always be scared of my card being stuck on ATM and money being withdrawn from my account while my card is sticker at an ATM at a presence of securities and bank staffs this is very sad done by a company who claims to care about the financial well-being of their customers

I would like to express my utmost dissatisfaction with Nedbank.

Taking into consideration that basically all the banks in South Africa offer the same services, awards and similar fees, the only thing to distinguish any bank from the other is customer service. It is thus extremely disappointing that a new client, who earns approximately R1 million p.a. receives such pathetic service.

I applied online for a credit card. Despite the first two calls received from Nedbank regarding my application, I received no further calls. I had to phone Nedbank everytime to follow up. I was not even informed that my application was successful and only found that out when I phoned Nedbank to follow up. And I am not referring to not receiving a response within a day, I am referring to an entire application taking one month to finalise.

I was later informed that my card has been lying at distribution since 8 November 2019. Despite requesting the card to be delivered, by the 27th of November I still did not receive it. I was then informed that I would have to go into the branch if I want my card before the end of the month. This is now despite the fact that the card has been ready for 3 weeks now.

I arrived at your branch, at 08:30, number 1 in the queue to still wait 45 minutes simply for a card collection.

Furthermore, Nedbank has the most pathetic "user-friendly" website and app for internet banking. (And I have online banking at FNB and ABSA). It took me another hour on the phone, just to find out I now all of a sudden need to go back to a branch to register and increase my limit to more than R1.00

I would definitely not recommend Nedbank to anyone and will not do any further business with Nedbank.

in 2007 we started with the rezoning initiative and Nedbank gave us a confirmation letter to continiou with with the rezoning of the property. We own the property on which we have taken a second bond to improve our business requirements for our proposed business application. In the past 12 years we have face numerous obsticals and challenges to get our business going and 4 years ago we were in the position to continiou with the prospected layout and rezoning of the property. Our city planner requested a new confirmation letter from the bank with who we have a bond on which in our case was Nedbank, we have done and gone all the extends that Nedbank has asked us to do and after 4 years we received a very short e mail to say the request was declined with no reason. Our bond at Nedbank is way under a million rand and our property has been insured for over R13 million rand by Nedbank after they have send out an assessor. I have been asking and demanding, threatening and consulted with our attorneys to have the matter resolved but unfortunately we have not had any positive feedbank from the desk personnel at Nedbank to give us the answers that we need. I have been a client of Nedbank for the past 39 years, we have received a letter from Nedbank in 2007 to give authorization for the rezoning on which we have started, we have had two bonds with Nedbank over the past 27 years, we have developed our business and spend millions on it over the past 12 years, we have a current bond below one million rand with Nedbank and our property was insured for over R13 million rand, but Nedbank cannot give us a reason why they cannot give us a letter to rezone the property. we have not asked for any financial assistance and we do not want to borrow money from the bank. unfortunately I like the bank and I have always only received a good service and never had a problem, now after all this time I must now unfortunately due to this insulting service seek another bank to do my business with which is not just inconvenient but also very annoying due to this lack of service and the time consuming issue and frustration of a new system. The wors of all is that since I have been enquiring about the rezoning letter from the bank there was only one person that had nothing to do with the request that was prepared to assist and she herself had to find out how and what was done, it was like no one at the bank knew what we were asking is even part of the bank's portfolio, so obviously I was dumb strucked and now after 4 years of attempting to have the matter resolved we have ignorance.

There has been charges on my Nedbank account since September and although I have emailed and discussed this telephonically with them.
Nedbank is yet to revert on what the charges are for R181, R175, R110

and they refuse the reverse the charges.

Their Greenback programme is a total waste of time and costs more then any points one can expect.

Their fees too are just ridiculous without any customer service whatsoever, no one can provide answers and their ticketing system in their branches is useless - always giving inaccurate info.

I waiting for over 40 mins before seeing a teller yet the systems said the waiting time was 7 minutes.

Have to report them to the Banking Ombudsman

Please would you investigate Quintin Swanepoel (private banker) and Dilshaad Ismail (Quintins assistant or some other title that she is wishy washy with) of committing internal fraud. Unending issues with cards being sent to incorrect branches, cards being cancelled before receiving them, unauthorised transactions, money missing, accounts frozen, no access to money or online profile, etc etc... and this has been an unending cycle. Somebody keeps accessing my account, and committing fraud, no matter how many times we redo the process to where one would think all is well, only for the fraud to continue. It has to be an internal issue... and I suspect it's these two involved.

Fraud has to be the case... I mean, with all their years of experience, why do they string people along (buying time) and really do not keep to their word and really seem to not care.

Quintin has power of attorney of my account as it was supposed to be a perk to have a personal banker. But he's the arse end of what a personal banker should be. In fact, I feel like throwing up after weeks of fraudulent hell... and he does not help much... the help that I get is pretty much at glacial speed. And I can't anymore.

Dilshaad I see is mentioned in hello Peter, which is also related to fraud and ever changing 'facts'. In fact, it's clear that the complainant was flabbergasted by the outright gaslighting.

On 17 September 2019 I made 2 payments with my credit card and asked that this should be put onto budget.

Prior to this, I had an available balance of approx R2500 (left over from my card's limit)

After numerous debits and credits from Nedbank regarding these 2 amounts, the available balance has dissapeared. Which tells me that it has gone off my straight as well as been put onto budget.

I've made numerous calls to the card department, speaking to different people on every occasion. Even logged a complaint in the hope that someone with the appropriate knowledge will take this matter further and sort it out. It's been almost a month now and no luck as yet.

This is by far the worst bank I have ever came across. I had loan with them for years, which I struggled to pay at some point. I went under debt review and started negotiating settlement discount with them through Hammondpole Attorney. I was give a 20% discount which I tried to negotiate for more and unfortunately that wanted tons of document, later they sent me a Settlement Quote. I paid up the money that was stipulated, I was even provided with a paid up letter. My transunion was updated, everything reflecteda zero balance. Weeks later I get a call from Hammondpole ( Lulama), to my surprise she tells me that Nedbank has indicated that they made an error when preparing the settlement quotation, the account is short of R2k and they want me to settle it. They even went as far as listing me on credit bureau for the amount that was discount. I mean what on earth do you call this. How is any of this my fault, You provided me with a settlement letter and suddenly you are telling me that i'm short of R2k? is this even lawful? I moved mountains to get the money for the settlement, now how on earth do you expect me to raise extra R2k? and also why is the debt reinstate on transunion, as the full amount! taking out a loan with you was on of the biggest mistakes i have ever done. i will never ever consider doing business with you, neither will i ever recommend you to friend or family.

I've submitted a personal loan application online and have had 3 people phoning me regarding this. No one has an idea what they are doing and all 3 of them are giving me different answers. I've been trying for over a week and have not heard anything! I have been told by petronella that it takes 24 to 48 hours and I have been waiting now for a week which is unacceptable. I tried calling regarding this and I keep being put to different extensions. Dwyane has phoned me and asked me to send her an email which I have and she only got back to me 3 days later. Nedbank goes on about their customer service, but if this is what they go on about I do not want to do business with them

I have taken out a personal loan with nedbank in 2017 and a year later I lost my job, i called the customer service centre to notify them that I was unemployed to my surprise the loan kept accumulating arrears and I don't understand how because when I took out the loan I was made to take out an insurance for it stating that it will cover my loan should I die or be retrenched..can someone help me with this matter because the amount is double from when I last paid it

I made a service plan of my car with nedbank as it financed me for such car. I didnt receive any documentation about our contract of the service plan I try to contact them but unfortunately I didnt get them at all. That is what I resorted to this option. They didnt make any phone call. My cell phone number is [protected] and my email. is [protected]@gmail.com. This is urgant because I m unable to service my car whereas I m paying and my car was due for service.

I am Renay Moira Oss, ID number [protected], Cell. no.: [protected], Reside at 206 Mimosa Flat, Short street, Bloemfontein.
My personal loan and credit card are in arrears. I only need the banking details to make payments as the account was last paid in August 2018 by Help U debt. I regret that I have put myself under administration. I just want to make payments via a stop order starting from September 2019. Please help me, as my accounts are at your Legal or Administration department, and they could not help me, that is why I am lodging this complaint for assistance, please.