Nissan
Reviews and Complaints

Gents,
I had bought my brand new Nissan Patrol 2017 less than 1 year from Car s' dealer in Qatar. The car has made around 6, 000 km.
On Wednesday 25 April 2018, I discovered that the battery is dead, I tried calling Nissan Service many times without a response, finally I was able to reach to one agent in Nissan service Bin Omran, I told them about the details and asked them to arrange for some technichan to check the car, they told me they are too busy (7:30 pm) and they cannot arrange for someone, then they told me to jumpstart the car and bring to their workshop. I passed by a nearby cars electrician and brought hi with him where he tried to jump start the car but without a success. I called Customer Service again they told me they cannot send anyone to me, then I told them that I can pass by and take the technichican, they told me call us tomorrow morning. Second day, I started calling them from 7 am which is the opening time, and it was not before 7:45 when they answered me and until 8:30 they managed to get Manager approval that I pass by and take their technichan to check my car. I pass by and the technichan sent to be a rockie who was very young and the supervisor was giving him instructions about what to do and how to do it (later I knew that he was just hired 1 month and a half). Anyway, he came with me and tried several times to jump start the car but without success and he kept on calling supervisor and asking for advice. Then, we were told that the car will not be able to jump start and we have to call break down service to tow the car which I did. We then went to Bin Omran branch and I was told I would be able to receive the car one the same day after few hours and that I have to bear 50% of the cost car battery. No one called me and I had to follow up with them, then I was told that as per the technichan report, the fusal link was damaged as well and that the same is not covered under the warranty. I told them but was that damaged, the jump start procedure is very simple and it was attempted two times by two professionals. At least my electrician is a senior and experienced man but I am not sure about your fresh technichan. The car was left there and no updates were given to me and I had to follow up with Service Manager Mr. Ehab and the CS agent Me. Narmal and then Warranty Manager Mr. Vinkat and it was not before next Wednesday 2 May until I took personal decision to hire another breakdown and take my car to the main service in the industrial area. I was told on Thursday the same thing about the fusal link and despite the fact that:
- Nissan refused to arrange for technichan upon my request in the beginning
- I literally followed Nissan instruction and I arranged for a Electrician (professional) to jump start my car on behalf of their failure to timely provide someone
- Later Nissan has sent a junior technichan to jumpstart my car
- This is a new car with very low mileage

The decision made is that it is my responsibility that the fusal link need to be repaired. No report was shared with me to clarify how Nissan made a decision that during the Warranty period I should bear the cost of full harness replacement!
This really is a very disappointing experience and I feel with great frustration that Nissan the supposedly prestigious company is having this unfortunate level of unprofessional decision making and late response and guidance .

I hope you give the above a thorough consideration and especially the process of assessing warranty charges. It is a total failure that in grey area cases like this in which Nissan would probably be a potential perpetrator of the wrong procedures it is also Nissan who makes the decision of who bear the costs and the decision instead being to the favor of the customer it is made to his detriment. Nissan is a judge and suspect at the same time. The car details are attached.
Looking forward to hearing from you.
Regards,
Hytham on behalf of Elaff
Mobile no. [protected]
Email: [protected]@gmail.com
Plate no. 457951

We purchased a Nissan Rogue2013 model in 2014. in 2017, we noticed a problem in the transmission in that if the outside temperature was above 84 deg. F., a temp sensor sensed a high temperature condition to the computer which slowed the vehicle down to about 45 mph. We almost had a rear end collision when this happened. We took the vehicle into a Nissan dealership for a diagnostics check and their remedy was to replace the transmission--at our cost! We believe that this is a manufacturer's design flaw that Nissan knew about and they chose not to recall these vehicles to replace this faulty design. So far, we do not know if Nissan is going to reimburse us for a new transmission. We are not too happy with Nissan and would not trust them again in buying a Nissan vehicle so far.

I bought a Nissan Rogue. Here I am almost 5 years later and I lost my keys. I got a price of approx $285 total to replace the key that included labour. Service told me I could wait for the key as it shouldnt take more than 45 mins to an hr to complete.

45 mins later the service man tells me they have run into an issue they have never seen before. They have a system they enter the VIN into and it spits out a programming key to cut a new key. Well for some unknown reason...Nissan's "system" wouldn't give them a code for my car. Very quickly a $300 cost has risen to over $600. They had to call in a locksmith since Nissan's system is defective (or someone screwed up in quality control) and my car has been with them for 4 business days, 6 days total. It's going to cost me more than the $600 I'm already aware of that and I've been sick waiting for the final total.

I called Nissan's customer relations to complain and hope they may do the right thing and pay the difference in what it SHOULD have cost to repalce the key as opposed to what I will end up paying. They flat out told me they won't be helping me with this as it is my issue. MY issue?! Unreal Nissan. I'm in the world of business and this my friends, is a complete rip off and sham and a small business owner wouldn't get away with it!

I'm a single mother of 2 children going through a divorce and currenlty out of work. This happening has caused me so much distress. I haven't slept or been able to eat. I've cried every night since this occurred. And it's not the money...it's the fact it isn't right I have to incur this cost when it's blantantly clear this is Nissan's problem. I've read up on the internet and my cylinders were not faulty...I just lost my key and due to an administrative error on Nissan's side, I'm getting royally screwed!

Never buy a Nissan people. One key can cost you! This "small" amount to them will take me all year to pay off if I ever even do get it paid off (cause I had to put it on my damn credit card!).

Leased my car on March 12, 2018 - warning light was on the day I got it - the power steering shut off, the heat and A/c didn't work and fuel gauge didn't work - had the car 37 days it has been in the shop and they have no idea what is wrong - I have a case # and I've been calling daily with no luck - I advised them I want a new truck since malfunction is on their end 100% - haven't heard anything back

Case # [protected] with Nissan. They originally offered to pay for 70% of the work that was to do with a bad timing chain. The dealership diagnosed it with the bad timing chain. They now say it's the toner wheel which is attached to the crankshaft. My son who has 12 years experience as a advanced master mechanic, says it can't be that. Now that it isn't the timing chain they won't pay for any repairs. My vehicle has 66, 000 miles on it and it is 6, 000 miles out of warranty, but again they originally were going to pay for 70% of the timing chain why not pay for some of the other repairs. I also bought 3 new Nissans from them and this is the way they're going to treat loyal customers? Very Sad!

I bought Nissan Versa on November 12, 2017. On February 5, 2018, I drove the car and planned to park at my job. The steering wheel got locked. The car hit the fence and the front of the car was totally destroyed. I immediately reported the incidence to Nissan Corporation. After two months, Nissan informed us that nothing was wrong with the vehicle even though we have police report. I never had any auto accident and I never received a ticket. The auto hit the fence. Thanks God that I did not hit anyone or any other vehicle. Nissan is a horrible auto maker.

I reached out to Nissan Canada when I bought a Nissan. The cars may be well built - but - their customer service is the antithesis of helpful:
- I asked how to get notice of recalls? (NB Nissans have lots of recalls, and when I checked they were out of replacement parts!). I was told to mail in my certificate of ownership - which I did. In reply, I received a form letter saying the info is insufficient. So I visited my dealership and - voila - I was added to the recall list in minutes!
- My recall involved a failed driver side airbag and signal light. So I called Nissan to book my appointment (NB no notice was received). Work was performed but the trouble light was still on? The Nissan dealer told me it costs over $100 to find out why. Really? Was told the recall did not cover it?
- I contacted Nissan Canada customer service to fix it. After a lengthy wait, I received no reply? So I called their customer service line in Mississauga and left a message. Again, no reply. So I contacted them again via their WEB site. This time, I received an officious phone call (nothing in writing) from a supervisor. Remarkably, she contributed nothing to resolve the problem.
My conclusion? Dealing with Nissan Canada customer service is a complete waste of time. Don't even bother - and be prepared to wait for them to say no.

I bought a use care from Nissan in 2014 with a bumper to bumper extended warranty for 4 years priced at $2, 000. At the end of the warranty they had some recalls on the air bags. I took my car in to address this issue but they had a waiting list because the airbags had not come in. They told me I would need to take a rental until the airbags came in. I couldn't take the rental because I only had one parking space and Nissan would not keep my car until the repairs were completed, which could not be completed because they airbags were not in. I took the car in about 3 months later to get an oil change and was told that in addition to the airbag recall which the airbags still were not in I needed control arms, lower engine mount, and front springs.
All of these items were covered by my extended warranty. I called back a month later ready to get the work done and was told that my exhaust was rusted and in order for them to get to the work that was covered by my warranty they would have to remove and replace it and that would cost me a whooping $1, 400. I was told by Dannie who was very rude and condenseding that if I drove out with the exhaust my car would be very loud. I was told to call Consumer Affairs by Dannie and that he would too to see if they would help me or pay the cost in incur some of the cost or in full. Months later I called Consumer Affairs and got a nasty Stephanie on the phone (senior regional customer affair specialist) she appeared to be nice but was very nice nasty also. She told me they could not help me because they did not cover wear and tear nor damages only if the exhaust had been defective would they cover it. I called a Cooperate Supervisor name David and pretty much got the same answer. My behavior was not the best because I was frustrated at how I was being used. During this entire process I was put on hold for long periods of time (they have call waiting so they know who is calling), 2-3 business days went to 10 business days in the meantime that deadline for the warranty is getting closer and closer. Finally, I got it they are trying to not do this work and make more money doing it. I asked another service agent never got one. I called at the Kedzie Location which was suppose to be new and improved after that unprofessional staff they had at 4444 W. Irving park Rd in Chicago. Well the staff at 3456 N. Kedzie Ave was no better. I called several time asking to speak to Anthony the supervisor I was told he was at a meeting and he might get back with me. At this point I only have about two weeks to get this work completed. I'll let you know how this goes! But I won't be buying any more cars from them and I'm going to encourage friend and family to do the same. My resolution would be to get my car repaired the exhaust and the items on the extended warranty. People if we stick together we can win. Let start a petition and start picking their locations! When they lose enough business they'll behavior better trust me I know.

I owned a 2015 Altima 2.5S which had just gone over the warranty period. The engine would flood, quite regularly, when I tried to start it. The dealer changed the spark plugs, fuel injectors, flushed the oil and fuel systems, including the fuel tank and changed all filters. None of these solved the problem. The next suggestion was to change the computer, but they were not sure if this would resolve the issue either. They were stymied. They had determined that the problem was drive train related, thus they covered repairs done under the drive train warranty. Thus, they acknowledged that it was still Nissan's responsibility. I tried, repeatedly, to contact Nissan Canada. They simply would not respond. I emailed them 8 times, and got 8 different case numbers. Each time the response was that they would get back to me within 10 working days. They never did. I wrote, twice, and got no response. Once was sent by registered mail, which they signed for, but still no response. Finally did get a written response, telling me to read my owner's manual concerning flooding. This, despite the fact that the dealer had been working on my car for over one month. Curious that there is one section of the owner's manual regarding flooding ! Finally got completely discouraged with the car, and traded for a new 2017 Altima in February/2017. I asked Nissan Canada to cover part of the difference on the trade, but no reply again. I understand that this may not be company policy, but it would certainly be good customer relations, given the circumstances. I could not trade it at another dealership, as there was an ongoing issue that even the manufacturer could not resolve. Sent all pertinent information to CBC Marketplace in order to let potential buyers know what they are in for when dealing with Nissan Canada !

My Name is Khaled Moustafa Fahmy, I live in Hurghada, Egypt, and I've just purchased a new Nissan car model "Sentra" few weeks ago, and I've noticed that while filling my car with fuel, the fuel is dropping from somewhere from under the car, I didn't noticed that at the very beginning, but only yesterday the worker in the gas station drew my attention to that problem, and of course I contacted the costumer service on 28/03/2018, and got an appointment for yesterday 29/03/2018 to make the required check.

At the service center in Hurghada, they discovered the problem, and it was in the "Oil Seal Fuel", they said that the oil seal had been implemented in a wrong way? And it is broken from one side due to that, and they've taken some pictures to be sent to the main office in Cairo to get a new one.

I've tried to get some of those pictures to send it to the company, but they refused!

But, due to the annual inventory, the spare part will not be available before 15 April 2018.

And my question is: Do I have make such maintenance to my "New car 2596km" due to a "Manufacturing defect"?

All and above, do you think that I will be satisfied with my "new car" after fixing the "Manufacturing defect"?

I'm sorry to bother you, but I didn't succeed to get any contact E-mail in Egypt, and I've tried to get an E-mail for Nissan itself in Japan, but I couldn't find any address but you, please accept my apologize for bothering you.

Of course, you can ask me, why I'm doing all this? The answer is very simple …… Because I've but all my saving to buy this car!

I will be highly appreciated if you can help me in this case, and if you can forward this E-mail to the right channel in order to find a solution for me.

My email address is: r.[protected]@bellavista-hurghada.com

I bought a new car in January and my husband bought another new car in February at Priority Nissan, 12925 Jefferson Avenue, Newport News VA. My nephew, was the seller and I understand that because he did not get to a certain number with our surveys he will not get a full commission. First of all we answered the survey truthfully and apparently this was a mistake. The reason he did not use a tablet with us was because he DID NOT need one. We are family and he already knew what we wanted and had everything ready for us ahead of time. This was a very fast and painless experience for both of us. Therefore the question can be interpreted in a way that he was such an excellent salesperson that he didn't even need a tablet to sell an expensive new car. Another question that I said no to was the one asking that if I was showed how to use the panel or go over the manual, something to that effect. He offered to, but I said NO, because I didn't need it. There is not a space available (that I remember) for people to explain these type of things and this is what makes the survey tricky.

It's not fair to punish the salesperson for this when this person has done an excellent job. It looks like the discounts that were given for being family members are being taken from his commission. This for us is very disappointing especially for me that I've been a customer of Nissan for so many years and so is my family. Even if it wasn't my nephew making the sale I would never want an employee to miss out on any money if he did an excellent job. The survey needs to be made clearer and have a space available under questions that can be interpreted in different ways. What happens when people don't fill out the surveys, people that don't have a computer? The salesperson doesn't get their commission?

Again we are very disappointed and would not like this to happen to any other salesperson IF he/she did an outstanding job.

Just spent 4 hours sitting in a Bob Rohrman Nissan lobby waiting for techs to fix an annoying vibrating noise coming out of the dash of my 2016 Altima, only to have them tell me they couldn't fix it that it was normal. Really, Nissan is building chinsey cars that their techs can't fix. Super dissatisfied with service and Altima quality. This is an accepted normal problem?

I had a recall on my car due to the foot pedal they said they did fix it but he look at for about 15v minute, I was with someone, I stated this does not feel like they, fix it, so we ask he said, oh yeah, well about a few week later the car start going out on me I kept peddling the brake, then then the whole car just freeze, I had to stop by turning the car off completely. so when I turn it back on it acts if though nothing happen about another week it did it again I let some look at it, it made been the pedal or the, speed control Accelerator, I wasn't sure what it was, they came to check it out and claim it was, not anything, wrong, that is not true they did not check the car correctly. my car crash, I could not stop I had enter into A wreck, and it was due, to the car not function correctly,

I purchased a Nissan Sentra 2017 recently and took possession of the vehicle in November 2017. I drove the vehicle for several weeks and then after a couple of thousand kilometers decided the wash the vehicle. After washing the car I was amazed to see rust forming on one part of the trunk. I called emailed Nissan Canada to receive information on how to deal with rust on a vehicle that had less than 3000 kilometers on it and was provided with Case # [protected] that had a message attached stating I would be contacted within 5 days. I wrote to Nissan on January 25, 2018 and it is now March 9, 2018 and so far no call back. Then I called Nissan Canada and I was informed it was not their problem and I should contact the dealership. I called the dealership where I purchased the car, Willowdale Nissan and I was told by service that mechanics were only available 8 hours per week in the middle of the week to look at the problem. Caution Nissan does not stand behind its vehicles and the quality appears to be poor no new car should rust after less than 3000 km.

My auto insurance company had me to take my vehicle into the body shop so they could send out their adjuster to look at my vehicle for repairs. It was only a bumper that got damaged and I get told my car will be salvaged this is my only mode of transportation. The body shop proceeds to send my car back to me taken apart nothing on it battery dead nothing put back together as if well since insurance want pay us well let the customer pay to get it fixed or figure out how to get it back together. My car was drive able and operating very well until it went to this place just to get looked at and its very unfair how they treated me my car and the tow truck driver very unacceptable horrible customer service and no cares about the customer at all. I am not understanding why my vehicle went in working fine and comes out looking like it been thru a storm. Totally no acceptable at all no matter what the insurance decision was going to be it should of been put back together the way it was found the way it went in should of been the way it came out. I was truly looking into purchasing a Nissan and now from this experience no way I am going to be treated like this when I am just a pass thru customer I can imagine how I will be treated if I was actually a customer. Horrible experience for me and I will never ever set foot back at this place again makes no sense at all. They have lost my service.

My passenger side power window stopped working. I called Nissan service department and they said it was not covered under warranty which I found alarming. They said to repair would probably be more than $500 since they have to take apart the door to get to the window and find the problem. I was upset that it would cost that much. I brought it to my local mechanic and he said the regulator needed to be replaced. He bought a Nissan regulator and installed for only $260. He thought it should have been covered under warranty. I have been a loyal customer for over 20 years and presently own 3 Nissan vehicles. I would like to continue to purchase Nissans since they are incredible vehicles. But this last repair has given me second thoughts. I would like to request a refund of $260 for this repair. Even if it is a credit against future repairs on my other vehicles. Thank you
Marc Skorupski - 21 Raven Dr, Commack, NY 11725. [protected]

I just recently purchased used, I believe it was certified, a 2015 Pathfinder SL with less than 24, 000 mile on it from Friendship Nissan in Forest City, NC.

After only driving it a few thousand miles. My wife complained that the car would not go. She was at a stop waiting for traffic, then she tried to go but the suv would not take off at first. After a few seconds it did resume as "normal". A week or so later the same thing happened to me, except this time I was at a stop light fixing to cross four lanes of traffic. When I press the gas NOTHING! The car did stay at idle and eventually clear the intersection. Didn't get hit this time. The situation happened one more time before I could get it back to the dealership. It is so unpredictable that we no longer have confidence in the Nissan brand.

Waiting to see if they can fix it at the dealership; they have had the car about a week.

Nissan management needs to address this issue before someone gets hurt.

Thanks
Randy Head

My girlfriend Donene Morehouse made an appointment on 1/29/18 for an oil change. Along with the oil change she received a multi point inspection which included the tires. The inspection said everything was ok including the tires. The following day I drove the car and noticed quite a vibration in the steering wheel coming from the front tires. I made a appointment on 2/2/18 to have the front tires balanced at Discount Tire in Johnson city Tn. As soon as I got to Discount Tire one of the service attendents went to my car and did an inspection. The attendant soon came back to me stating I need to show you something. The 2 front tires on the car were pretty bad and needed replacing immediately. The left front tire was so bad the tire was beginning to separate from the side wall. The right front tire was just beginning to do the same thing but as bad as the left side. At that point I was pretty upset as the car had been inspected at Tri cities Nissan 4 days ago and was told there were no issues whatsoever with the tires. To make things worse the tread on tge back tires was at 4/32 and we should have been informed those tires were close to needing replacement. I then called Tri cities Nissan and told my issue to one of the service attendants. He was very understanding of my concerns and I asked to speak to the service manager Charlie Spears. Charlie wasn't available at that moment but the service attendant stated he was going to pass everything on to the service manager and have him return my call. I guess this situation wasn't important enough for Charlie to return my call as he never did. This whole situation was totally unacceptable and could have caused some serious damage to car and driver if those front tires had blown.

The roof rails on my 2015 Nissan are peeling. My Rogue is always parked indoors and I have never used the roof rails. Apparently the coating blows off bit by bit while you drive down the road. Nissan customer care won't even analyse the roof rails to validate if they are defective. For such an expensive vehicle you think they could at least take a look and make a recommendation.

Press release 31 january 2018
Theft of car and money from british war veteran by ‘nissan'
Nick a british war veteran is enduring a battle with a new enemy - ‘nissan' despite purchasing a brand new nissan x trail from them!
Forced to borrow money from family and friends plus donations to pay for the new vehicle he desperately needs to accommodate his wheelchair and other equipment he relies on he purchased the new car in good faith from nissan.
Nick, who was forced to move to spain for ‘health' reasons tried to purchase the left hand drive car from nissan uk but they turned him away and told him to purchase the car in europe. This was a big disappointment as the terms and guarantee for purchasing a new nissan are generally better in the uk than in spain.
With limited funds a new nissan x trail was sought in spain and with a stroke of good fortune one was available in barcelona. Nick lives 1400 km's from the main nissan dealer, santi enrique in barcelona and so contacted the salesman ivan martinez palma by telephone with the help of some spanish friends who obviously speak perfect spanish. The salesman ivan martinez palma would not move an inch on the price as they tried to negotiate the 0 km pre-registered new nissan x trail lower however, after explaining he could not really travel the long distance to barcelona the salesman ivan martinez palma did tell them the car could be delivered by transporter to his home to save him the long arduous journey. For most people in good health this journey would be quite daunting and certainly not accomplished in a day and for nick it would certainly be a two day journey with accommodation to bring the car back home having flown to barcelona from malaga airport. The journey to malaga airport alone is two hours.
Having suffered bullet wounds, temporary blindness, cardiac arrests, punctured lungs and much more nick is one of the lucky ones to have survived military service. He hates the blue badge he is forced to use though he is most grateful for it. Whilst a civilian recently nick was close to death again when he contracted the swine flu virus and suffered a full immune system shut-down as well as double pneumonia, plurafusion and other complications associated with the dreadful virus. Ever since, his health and life has been further impeded, as if he didn't have enough to cope with.
Morbid complex post traumatic stress disorder is most debilitating and although nick tries to brush it off, he cannot escape the many symptoms he suffers with this as he often relives past events.
After paying an initial deposit in december 2017 there then followed many weeks of correspondence in which the nissan santi enrique salesman ivan martinez palma actually confirmed delivery would be within three to four days of making full payment. Full payment followed in mid-january but then came the ‘bombshell'; the nissan santi enrique salesman ivan martinez palma stated he never said the car would be ‘delivered'!
It's bad enough being fobbed off by nissan uk, but then to be swindled and duped by the spanish nissan dealership santi enrique is appalling and has left nick quite naturally in tatters. Now nissan santi enrique has both nick's money and the new nissan x trail he has paid for in full. Nissan santi enrique is refusing to do anything despite a formal complaint being sent to them, nissan europe and nissan uk!

One cannot help feeling nick's calm nature, patience and trust has been taken advantage of by this unscrupulous nissan santi enrique dealership that appear to be backing their salesman ivan martinez palma despite several witnesses to the telephone conversation held with the nissan santi enrique salesman ivan martinez palma. During these telephone conversations he clearly stated the new nissan x trail would be delivered by car transporter to where nick lives.
This stinks of the typical ‘car salesman' making false promises to obtain a sale that we've all heard about. Perhaps he was down on his target; pressure to get a sale and move this vehicle on that apparently has been stuck with them since july 2017? Yes, this new car has not been sold in the six months prior to the sale to nick so there was clearly pressure to get rid of it and they chose nick as the ‘idiot' they were going to ‘scam'. Perhaps it's also because he's a ‘foreigner' and they could use the excuse he did not understand them but on this occasion they cannot try this on because nick was astute enough to ensure he had spanish witnesses to salesman's ivan martinez palma promises who even stated this new nissan x trail is top of the range and fully loaded. Let's see how that stacks up too shall we?
So, despite the formal complaint nick is €34, 450 out of pocket and short of the car he so desperately needed and nissan uk and nissan europe has nothing about this appalling saga despite the formal complaint made. Nick has fought in many battles, several of them battling for his life, but now he has to endure this battle with nissan santi enrique barcelona.
They have actually taken nick's money and they have kept the car so this can be classed as theft and fraud.
We support him in his battle and also put it to nissan that they should offer him a considerable concession on this new nissan x trail he desperately needs, at least as a goodwill gesture! Nick is one of so many who has served his country to help others and although he does not like the term hero, those who have served and endured for this country deserve better treatment and understanding.
Sadly the outcome from the complaint has seen nissan europe being completely ‘toothless' with no will or ability to find a proper solution and get the car delivered to nick. Neither nissan europe nor nissan santi enrique barcelona has apologized and neither could they even entertain the possibility of them being wrong or there being a miss-understanding. Neither have they offered any goodwill in this matter to at least make a major contribution to the transporting of the new nissan x trail to his home.
It is now appears to be the case that nissan europe and nissan uk are in cahoots with nissan santi enrique barcelona and their salesman ivan martinez palma who appear to have stolen the €34, 450 for a car that never existed; in england we would call this fraud and a scam so what do nissan call it, money in their pocket for the chief executives next holiday?
Come on nissan do the right thing, resolve this embarrassing, appalling and damaging situation nissan is in and support nick and get his new nissan x trail to him so he can again be proud of owning a nissan and have the mobility and freedom he so craves.