Opodo
Reviews and Complaints

I booked flight in December 2021, that I cancelled because of covid in USA, wisely I subscribed a cancellation insurance. After 15 calls to your call centres for reminders, all you operators mentioned internal opodo issues to explain late reimbursement (due by law 6 months max after cancellation, so end of June 2022 was the deadline).

Finally you reimburse 1758€ in October which is far bellow the 4400€ approx amount which was confirmed to me by phone and that could be calculated in reference to the terms of the insurance.

booking [protected]

Name Louise [protected]@gmail.com

I wish to inform you that I want you to cancel the OPODO prime that you have used my debit card for.

Please do not use my AIB debit card with my name Louise Crowe and ending in 6120 for any further transactions.

I do not have an account with OPODO and do not have any communication with OPODO.

My bank contacted me Feb 15 to inform me that OPODO prime had used my card for 68 euros.

I did not give permission for this transaction and do not want OPODO prime.

As I do not have an account with OPODO prime I am writing to you to cancel any transactions using my card and do not use my card for OPODO prime.

I do not want OPODO prime.

Please confirm this has been actioned.

Today the 12th of February 2023 at 06:56 AM the amount of £59.99 has been taken from my bank account ending 8510 in order to renew my OPODO PRIME.

I want the money to be refund into my account as soon as possible and my subscription to be cancelled.

I have not received any reminder as I should and I wasn`t ready to pay this huge amount of money.

My financial situation is critical and cannot afford with the cost of OPODO PRIME.

I don`t want this product anymore and want to close down my Opodo account forever.

Today I was charged €74,99 by eDreams for an Opodo Prime subscription which I never knowingly signed up for.

In January I purchased tickets from Milan to Cologne using Opodo, but I did not sign up for a paid subscription. I do not fly often enough to justify this!

The payment was taken using my PayPal - the same way I paid for the tickets, and PayPal will not give me a refund saying instead I need to contact eDreams/Opodo, but I cannot get in contact with anyone there.

I see this is a common issue, so please help.

20.9.19 booking made and confirmed Reference no [protected] for flights from London Heathrow to Phoenix USA, LHR to PHX via Minneappolis outbound, PHX to LHR via Salt Lake City inbound, 2.4.20 to 30.4.20,cost 1012.39 pounds.

22.9.19 Opodo took 63.21 euros from my bank.

23.9.19 Opodo took 1,088.86 euros from my bank.

9.10.19 email re modification to flights inbound now PHX to LHR via Detroit.

11.11.19 another email re modification to flights.

16.1.20 went to manage my booking to check all ok as i was having doubts the flights existed.

Flights were cancelled by airline due to coronavirus.

24.6.20 received email re refund

31.10.22 received email re refund still pending

To date still waiting. Have tried to contact them via internet phone and their app but to no avail they are impossible to talk to

Opodo failed to provide an invoice for the airline ticket we purchased. The ticket was purchased with the Company credit card. Not providing an invoice is a legal offence in our country. We have to submit the invoice as soon as possible. If you do not provide the invoice, we will need to report this issue to Serbian Tax Regulation Authorities.

Booking Reference: [protected]

I have never received the confirmation email and I have no way of getting in touch with someone to try and resolve this. please can someone help?

15.2.23 Luton to Glasgow

Returning

16.2.23 Glasgow to Luton

I Have paid to stay at the Glynhill hotel and Spa on the 15.2.23

Jon or Jonathan Stevenson

Both emails:

mr.[protected]@gmail.com

[protected]@modern-networks.co.uk

I booked a flight in 2022 through Opodo and after that Opodo subscribed me to their annual Opodo prime which I had not asked for. They then proceeded to debit my Visa card without authorization, I cancelled the prime subscription as instructed in one their emails before the 14/10/2022 but Opodo ignored it. I have sent them numerous emails to pay back the amount of € 54.99 debited to my Visa card. I have never received any reply from them.

Can you help me please. Thank you.

Kind regards

Susanne McCoy

بعد الغاء الحجز تم تقديم استرجاع للمبلغ ووعدونا بعد ٢٥ يوم سيتم استرجاع المبلغ علمآ بانه اكثر من شهر ولم يتم الاسترجاع

رقم الحجز المسترد

[protected]

الرجاء استرجاع المبلغ على نفس الحساب التالي

Account Holder Name : WESAM MOHAMED A DAWOOD BAGHDADI

Bank Name : Mashreq Bank

Account Number : [protected]

IBAN : AE850330000019100667586

Sweft:

BOMLAEAD

I had various issues with my car rental with Avis and when I returned the car on 31 December 2022 I spoke to Avis customer service who agreed I would be refunded $235.11. I have a document supporting this.

I have not received this refund from Opodo or any correspondence since renting the car.

I started to open an online case but kept being asked the same questions so gave up and tried to find a phone number to speak to someone.

I tried calling Opodo customer service but my booking number is not recognised by their system and they therefore won't connect me with someone to speak.

Realising opening a case was the only way to communicate with Opodo, I went back and tried to add more information to the case I started but there was no way of editing the case I'd already "submitted" or opening a new case.

It's extremely frustrating that there is no way of speaking to someone to sort it out, especially if they automatically refund what I had agreed with Avis.

Please refund the money due.

I had booked flights via Opodo to fly with Air Austria to Thailand from London. I was booked to leave London Heathrow at 19:25 on 01/01/23 to Vienna and then picking up a long haul flight to Bangkok at 23:20, arriving in Bangkok at 15:25 on 02/01/23.
I was registered with Opodo app and sent details the day before my flight to check in, Having gone through this, I was sent details of boarding pass and seat number for the outgoing Air Austria flights.

I thought all was well. However, on turning up at Heathrow Airport, I was advised these flights no longer existed as Air Austria had changed their schedules. This information had never been passed onto me via Opodo and so I missed my flight (which had been changed to earlier in the day). I then needed Heathrow Airport staff to help me rebook onto a flight the next day. This was for 09:05 the next day (02/01) to Vienna, arriving in Bangkok on 03/01.

This meant that I missed a day of my holiday to Thailand and also had to fund a hotel room to stay overnight in Heathrow (as it would've been difficult to get myself back home and then out again to Heathrow early the next day).

When calling Opodo to discuss the mistake, they apologized and stated the information about rescheduled flights had probably become stuck in a portal somewhere. They felt there was nothing they were now responsible for as I'd been provided with a new flight the next day and shrugged off the issue. They also stated I would not be viable for compensation for loss of days of holiday or having to pay for a hotel room.

They then continued to send incorrect details about my return flight, which had also been changed. Thankfully, the Lufthansa desk at Heathrow Airport provided me with correct details. I was still being sent requests to check in for flights that no longer existed to come home (even after calling Opodo to complain).

This has meant I missed time visiting a friend who lives in Thailand and had to pay extra expenses. It was also incredibly stressful to arrive at an airport with boarding passes and be told your flight no longer exists.
I would hope at least the team would take better care in passing on information about changed flights to people who have booked via them in future flights. I am currently advising people against using Opodo as a result of this experience.

at Europ Assistance,

I have used your advertised EA insurance to purchase “flexible travel dates” as it has advertised “flexibility” in term of changing travel dates.

My ticket was purchased via Opodo, and the flight id is [protected].

I was not able to rebook my return flight given i have already flied to the first destination.

knowing that within my booking confirmation email the shared summary (attached below) on the insurance did not state this “critical” and “crucial information” weighing my decision making into using your service. It hasn’t even referred that limitations and other conditions might apply.

Instead ,it has been buried somewhere in EA extended policy which i had to dig after my latest discovery. Even after reading the conditions & limitations section, the wording is not clear ,and sounds misleading to me as the usage of the word “original” can be interpreted differently.

In light of this, i would kindly ask you to either refund the return flight fees, or proceed with flight rebooking without additional fees/penalties, so i can resume using your service and recommending it to others.

Please note that te flight i need to reschedule is on monday janyary 23rd thus your promptness is highly appreciated.

On 16th December our flight, due to leave later that day, was cancelled by Lufhansa. They sent both a text and email confirming the cancellation. Since I had booked via Opodo Prime (mug?) I called them immediately. They claimed the flight was still scheduled. I challenged them to book my family on to the flight - they were unable to do this..because it had been cancelled.

They still refused to accept that the flight was cancelled when I sent them a screenshot from the Lufthansa website the following day.

Its now over 1 month later and I have disputed the payment through my credit card company (John Lewis). They are unbelievably still refusing to accept that the flight was cancelled.

I have given up trying to claim back over £800 of associated expenses (transfers and airport parking).

I am dumbfounded that the company refuses to accept the truth. I am very surprised that a company that behaves in this way continues to be in business.

I booked flights to Bordeaux booking ([protected]) on Nov. 13 at 4.55pm and paid £294 for these

I then booked fights from Paris to Glasgow on the same day at 5.19pm for which I paid £240.50

However although the money was taken from my account the flights were not booked

I have tried several times to have the money returned and every time I have been fobbed off by Opodo saying there is no booking for Paris to Glasgow something I am very much aware of and that is why | want my payment for the non-existant flights returned.

I will of course be contacting my credit card company also

I have the evidence on my statement that the money was paid to Opodo

Dear Sir/Madam,

Due to covid I wasn't able to fly on the 31st of December I have called Swisss and they told me that they will refund me.

I called them back today and they told me that I had to arrange with OPODO because I booked the tickets through OPODO.

The same appliew with my Booking M5CYAT, the one person used the flight, I wasn't able due to covid, I called swiss they rebooked my flight for the 29tht of January with a code QZQBMR and now they are telling me that this is not valid and I should rebook through opodo.

I booked through Opodo a flight from London to Rhodes and return (2./4. Nov.2022). The airline for the outbound flight was Skyline, for the return Ryanair. Skyline cancelled the flight and offered a replacement for 300 Pounds surcharge! I did not accept this as it feels like being blackmailed.

The result is that I could not travel and lost the return flight. Skyline promised to refund 183.14 Pounds but did not. Ryanair denied a refund of their part of 318.01 Pounds.

I expect Opodo to cover the risk of a combined flight with airlines which act in my opinion unlawful and to replace the loss caused. But Opodo hides behind a chat robot which is unable to say anything. This is scandalous and a massive damage for me. In my opinion I have been tricked by Skyline and, indirectly, Opodo, if they reject any responsibility for the breakdown of a combined ticket, a break-down caused not bei the Opodo-customer. ref [protected]

Don't book with these guys. The purpose of an intermediary is to improve the customer experience. Opdo has made my experience several times worse. And the "Prime" moniker? Prime mug!

I had a flight cancelled last Friday. After receiving a text and email from Lufthansa notifying me of the cancellation 3 hours before I was due to leave, I immediately called Opodo. Opodo explained that their system stated that the flight hadn't been cancelled and offered to book me on to the flight. THey were unable to (because it had been cancelled) and suggested I call the airline. After continuously getting an engaged tone with the UK's Lufhansa office, I called the head office in Germany - I was 75th in the queue. I then called the Irish office, who confirmed that the flight had been cancelled. After 2 separate calls Lufthansa (in Ireland) was able to check me out of the flight and offered me an alternative leaving 2 days later. I explained that this represented nealy 50% of the holiday and wasn't acceptable. Lufhansa referred me back to opodo - who once again tolds me that the flight wasn't cancelled. I invited Opodo to book me (and my wife and 4 children on to the flight). They couldn't because - guess what - it was cancelled! I asked them to provide me with a refund and they said that they would investigate and get back to me by email. I got an email 24 hours later explaining that I was ineligible for a refund because the flight went ahead as scheduled. Triple checking, I logged on to the Lufthansa website to confirm, once again that the flight had been cancelled.

I have spent the last week trying to get a refund. Opdo is still insisting that the flight went ahead as schedukled despite providing a screenshot from the Lufthansa website with a big cancelled banner against the flight - together with the email that Lufthansa sent.

The thing is that Lufthansa were awful. But Opdo has made the experience considerably more stressful. I will never book with Opodo again!

This email concerns the flight with the following details:Opodo booking reference: [protected] - Airline booking reference: RBCBKY, 534ACF, XGL2GJ, ICQWHS

Although the changing flight with number XZ3230 was booked with Opodo for 16/12/2020, when I went into the airport I noticed that the flight was not displayed on the information panels

When I went to the information office I`ve been told that that the fight will only be available in two days on 18/12/2022

I went to Aeroitalia desk trying to get some information and eventually a replacement flight but they seems to be very irritated and they told me I should send an email to them or call Opodo. They only doing the check-in for Aeroitalia but they are not hired by this company, in other words thay can`t help me

Opodo doesn`t provide a email to discuss any flight matter, they only have an idiotic chat which they call it Kriss and which is giving you the same questions over and over again

Also on their website they not provide a clear method of managing your booking. You can only cancel it.

I end up swearing the robot and booking another flight from another airport which took me another 350 euro, another 20 euro for train and another 55 euro for accommodation.

It it so unbelievable that nobody from Fumicino Airport couldn`t help me and I`m still wondering what would have happened if I wouldn`t have any money to get other flight

More that anything I didn`t received any email to warn me of any rescheduling of the flight but quite contrary I received an email confirmation that the flight is gonna run as per booking

if they pretend they are a serious company than they should provide an easy method of getting in contact with them. The true fact is that some of their employees are just some thieves which pretend to be professional and are trying different methods to scam different customers.

It is the second time this year when I have problems with flight. For another flight booked with Kiwi for which I paid nearly 200 euro I didn`t received any refund and most likely I will never receive one.

I strongly suggest to all of you too a bit of shame for your actions and eventually to try to find a job instead living like parasites.

I don`t recommend to anyone Opodo or Kiwi and I wait for clarification otherwise I will try to get legal advice

I have requested invoice many Times for reimbursement and didn't receive it. I appreciate the support.

Opodo Booking number: [protected]

Paris Athens Paris : 30 octobre to 2 November 2022

Name: Rami EL RICHANI

I booked a holiday to Rome with Opodo, made the payment, they took the money from my account. I waited tor a booking reference number and confirmation email but received NOTHING.

I then tried to email them but was sent a Genevieve auto generated email telling me to fill out a form which I could not do because it required a booking reference number!

I tried calling them numerous times but surprise surprise I needed a booking reference number for that too.