Panda Express review: Service at Copperas Cove, TX 76522 Location

I was told to put special instructions in when I order online to ensure that what my husband likes, that I am highly allergic to, is separate from our shared items. However, the special instructions section has a limited character input to transfer to the location. Only 3.5 words were transferred to the store. When I alerted the window attendant that the SweetFire Chicken was to be in a separate container due to a food allergy she said it could be fixed, Then scraped it out (partially) put the kung pao chicken in its place and gave me the

bag with the food container completely sideways and leaking everywhere. When I called the store the person who answered the phone would not listen to me, yelled at me about ordering something I have an allergy to and insisted that I had not placed an order (order #[protected]). The woman on the phone continued to argue and cut me off, not listening to the point that my husband became upset. I had already taken a bite of the food when we realized that it was contaminated with an allergen for me...my tongue and face became numb and I started having difficulty breathing. When I went to the location to talk with a manager the woman from the phone confronted me and again would not listen to me, raising her voice and accusing me of being rude; when she was not listening to a word I said. The manager, Danielle came to speak to me and the other woman continued to interrupt. Danielle tried to give me a refund yet she was unable to...she gave me a customer service # yet I received a message (repeatedly) that the # was not currently in service.

I do not want another meal. I want a refund. This is not the first-time cross contamination has happened, but it is the first time I have been treated poorly when I brought it to the attention of the persons working. I believe the woman's name was Alex - she needs an extreme lesson in listening to the customer - I have never been treated so poorly. Danielle tried to rectify the issue.