Menu
Login
I ordered a big & expensive part form Parts Geek and they sent me a bad part! This part was sent directly to my mechanic which cost me almost $200.00 for him to test their bad part and tell me it was bad. Then I had to pay for shipping on this huge part back to them becuase they required it to be in the original packaging. In no way are they willing to refund either even though it was their mistake, their bad part and their problem. They have a "D" rating with the BBB. They have had 312 Complaints in the last 3 years (241 were about parts and service alone). I should have done my homework with the BBB before ordering anything from this company. They have the worst customer service of any business I have ever delt with.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you get the right part shipped, then I think you MAY be ok. But my experience has been very bad so far. There is no one in customer service available to speak to you. It is all via email, which takes DAYS to get a response. And when you do get a response, it doesn't really address your issue. I got the wrong part and after I had taken it to my mechanic, we figured this out. I will NEVER order anything from them, even though they seem to have the lowest prices. It is not worth the hassle. I just hope I can get my money back now. Even the return procedure is convoluted. You need to email to request a form.