Parts Geek review: 15% restocking profit business plan

Partsgeek Review

These guys are joke when it comes to customer service and charging you the old school 15% restocking charge (that simple profit scheme).

You will not be able to get ahold of anyone in their so called customer service. Their online ticket system equally a useless with 24-48 hours response time - we shall see. Then to my surprise I did get an email within 25 minutes of the start of their workday that states this:
" You can either refuse the package upon receipt or contact us for an RMA to return the product. Please be aware that there may be a 15% restocking fee applied to your return depending on the reason for cancellation."
So nobody can get off their rear and go stop the packing of this one single part? But instead they are comfortable to go waste the shipping and further their environmental footprint on needless transportation - for something they KNOW IS COMING BACK. But for a company like this - they want it sent out - as this is part of their business plan - to make a profit on the 15% restocking fees - disgusting - something they will resell and continue the business plan - brilliant.

Not so brilliant actually - because for that 15% which will amount to maybe $20 - they have in turn have lost thousand of dollars from me and my garage - not to mention all my partner shops who have ordered with them before.

This is NOT how you run a business. I am embarrassed for you Partsgeek.

Never again. Plenty other online sites that treat me like a customer and not a nuisance.

Good luck! You'll need it.