PC Richard & Son
Reviews and Complaints

LIES...LIES..LIES

Purchased an $1800 tv and was promised delivery today by the salesman Joe AND the store manager. Also got an email confirming todays delivery...Guess what.

True to form for PC Richards, no delivery. No phone calls either. Not even a heads up.

Called the store. Was told the deliveryman got hurt. No delivery today.

Have to go away for 3-4 weeks tomorrow. The salesman and manager assured today delivery.

This happened @ 12 years ago. Same problem, only the truck broke down.

I should have learned my lesson then. Will NEVER walk into a PC RICHARDS store again.

Initially Contacted PC Richards 12/11/22 Stove Working
12/19/22 Service Appt. Was cancelled. By Initial Repairman
12/24/22 GG Appliance came to replace igniter.
Was Told need a Relay Board and Compressor Fan to Complete Repair and Parts would be Ordered.
1/24/22 GG Appliance Kathleen Called said Relay Board part needed to repair Stove had no Estimated Date of Arrival and They are Unable to Repair the Stove.

1/24/23 to Present Date, 2/16/23. Have called PC Richards Customer Repair at least 15 Times. Was Told PC Richards needed a Return Authorization Code, I was advised that would take 24–48 Hours from GE to have my Stove Replaced. Each phone call I made, I was told by Customer Service a Ticket needed to be put in and a Supervisor would call me back. The Supervisors were never available to be spoken to or they were not at Work. Left Multiple messages for Abby Gonzalez, the Supervisor, who never even had the Courtesy to call me Back. To Date, My Stove has not been Fixed or Replaced. I took the Warranty with PC Richards and it's clear if it cannot be fixed it would be replaced. I should not have to be waiting for a response from GE. They need to Replace and stove and fight with GE for Refund. Please check file notes. Stove listed under [protected], DiNardo. Please respond at the current cell # or my email at [protected]@aol.com. Thank You!

Hello,

I bought a dishwasher on 1/9. The dishwasher broke 3 weeks later on 2/3. Service came out on 2/7 and confirmed a broken dishwasher. Was told I will get a RA to exchange. Waited for RA but was told today that RA was denied and dishwasher will be repaired. I do not want to repair a brand new dishwasher. I want to exchange it for a different brand. Customer service giving me the run around and store manager refuses to help. I beg you to help me resolve this asap. Thank you so much.

Tanya

I just got the worst customer service experience with PC Richard & Son service department. I was gifted a brand new Samsung television for Christmas. The television was turned on Christmas Day. Everything was great until end of January when all of a sudden the TV wouldn’t turn on. I tried everything. I used the TV remote, the cable box remote, and found the button on the TV and tried that. they sent out a service person to do a diagnostic and he determined that the televisions computer and screen were bad and needed to be replaced. I asked him why wouldn’t I get a new TV since it’s so new. He stated over 30 days so doesn’t qualify for replacement. I told him it was 35 days. that’s ridiculous. I’ve been a client for over 30 years. have purchased all items from then and always received superior customer service except now. I have their credit card and I will no longer purchase any items from them again. I will go to their competitors (Bestbuy) and others to purchase items. Ridiculous how they would treat a long time client like this on a 5 day difference to get a replacement. Be very careful when purchasing items there because it appears they don’t care about their clients. Very poor customer service and I was in customer service industry my entire working career.

Purchased a whirlpool washing machine in April 2022. Had PC Richards deliver the washing machine. Upon delivery the delivery person stated a hose extender would be needed. He quote “stated” I can install it for $50 cash or your husband can install it. Well being that I am a widow of 8 yrs at the time my husband would not be installing it. So I paid him the $50 cash. Now fast forward to Jan 2023 the washing machine starts leaking water and running very loudly. I have PC Richards service come an I am told as a result of it being installed wrong the hose was scrapping the floor which caused it to have pin size holes in it causing the leaking of water and also the hose extender should have never been installed the way it was. Now I need a new agitator and plate bc it is now defective bc of the way the hose was installed by PC Richards delivery person. I need someone to rectify this issue immediately!

Purchase item on 11/21/22. charged in my pc Richard card in Jersey City NJ store. The computer purchased did not work, I called the company they did some troubleshooting with no success. They informed me to take it back which I did. They were supposed to have one shipped to store for pickup. I called them on 12/23/22 and was informed that the computer was discontinued and I would be refunded. I personally called the company and was told that was not true. Nor was my account refunded. My invoice number is [protected].

my mother purchased a refrigerator 10/14/2021 model#wrt112cztjb ref inv#[protected] for $625.99 pc richards 550 gateway drive brooklyn ny 11239 including 2 years extended warranty.

On october 15 2022 she opened up her refrigerator to find everthing was in a puddle of water. The refrigerator had stopped working. She contacted pc richards and was told that she would have to pay for a loaner which she paid $253.00 plus $50 delivery fee, the loaner was dropped off 10/15/2022. They picked up the defective refrigerator.

She was informed that pc richards was going to replace the refigerator which they delivered on 10/20/2022 ref inv#[protected] at that point she was credited for the loaner $253.00 but not the delivery fee. She inquired about the spoilt food to the tune of about $150.00 was told since there was no photo she would not be reimbursted.

She have had the same exact thing happened again refrigerator filled with water after numerous service repairs (at least 3 visits) since 01/3/2023 to 01/18/2023

the problem persist.

Enclosed are photos of the latest water leak.

I can be contacted at [protected]@aol.com if futher information is requested.

On 6/2/2022 I filed a complaint with NYC Consumer Affair regarding a defective Maytag refrigerator I purchased online from PC Richard & Son. The refrigerator I was given was not a new refrigerator it was refurnished.

My reference number was [protected]-CMPL NYC Consumer Affair investigated, and the Executive of PC contacted me and credited me with $600.00 to $680.00 for my food losses; and for me to go to the store to picked up a new refrigerator. On 6/11/2012 I went to the PC Richard & Son store located at 590 Atlantic Ave, Brooklyn, NY 11217. My invoice number was [protected], I chose a refrigerator Frigidaire 30 in.18.3 cu ft top freezer with glass-black shelves. PC rep Richard & Son charged me an extra $100-200 difference

The new refrigerator was delivered to me on 6/17/22 Again, it was not a new refrigerator, it was refurnished because I called for services immediately.

The refrigerator was the door sealer that prevented both top and bottom doors to closed. t

The second refrigerator the bottom does not cool and the top freezes. Twice, I contacted PC Richard repair for services, but I still continue to have the same problem What I do is to unplug the refrigerator twice a week to prevent my food from over freezing.

I contacted PC Richard & Son Synchrony Bank my account number ends in 5852 and provided them with the situation; and PC Richard & Son send the van to pick up the old refrigerator with Maytag parts. Sychrony Bank representatives assure me they will look into the situation and get back to me. They did get back to me by harassing me to pay for a merchandise that I don’t have in my possession anymore. I am tired of having PC Richard & Son Synchrony Bank harassing me every day either via phone or emails for a merchandise that I do not have any more in possession.

I have underlined medical issues no one and each time I received a phone calls or emails make me sick. Synchronic Back never addresses my food loss from both defected appliances.

At this point I am tired of the harassment and being bully by Synchronic Bank, and I need information how to file a lawsuit against this company for selling refurnished appliance as new and for Synchrony Bank.

I am looking for a refund for my food estimate from 2021 to the present is closed $80, 000.00 and the harassment from Synchrony Bank.

Please I need you help and guidance in this matter. I can be reach at [protected] or email: [protected]@gmail.com

I purchased this refrigerator in May 2022. It stopped working completely, I Waited a week for a service man. He came today and said he needed to order several parts to get it working again.

The refrigerator is no longer cold and the ice maker is no longer working.

I have no place to keep food now for over a week.

Thank you Donna Caira [protected]

called 2 weeks ago to get my stove fixed through warranty. An appointment was scheduled for dec 22 a few days before Christmas which i knew was a bad idea. some guy that calls himself the BOSS at the warranty call center name LOU (refuse to give his last name) EXT 2100 just calls me the day before my appointment on the 21st and cancel my appointment without any explanation and was very rude about it. this needs to be addressed

Just purchased and had installed a 28" Dishwasher for my Moms 70th birthday. But unfortunatley after 3 weeks it clogged up and stopped working. This was in the 1st week of November. She called the store , they said on Weds November 16th they would send a Technician. Nobody came. Now they tell us, no one will come until 12/1/2022. We've been PC Richard & Son costumers since 1987. Can you guys help us?

Happy Thanksgiving

Jonathan

PC Richards customer service scheduled a service appointment for Thursday 11/17/22 between the hours of 10 am - 2 pm. Apparently the person call, when I went to answer the phone and said hello no one answered. Did not get another call. I called the number on the email and was informed that they were not coming because they didn't get through on the phone. How many time do I need to confirm when they sent a text message to confirm and I reply with "C". They also called the day before to confirm. How many times does a person need to confirm to have service come? When a customer makes an appointment they should show up! I took off from work and now I need to take off another day because Debbie at Dependable Appliance Services said they have to reschedule, I was here the whole time, they didn't even bother to show up or to call back the number. I asked Debbie at Dependable for a supervisor and she would not put a supervisor on to help resolve this issue. I went to the store in Levittown and spoke with Ernie who has been our sales person for many years, and he was not able to immediately solve the issue. PC Richard's service has been horrible since they started sub contracting out to these companies that don't care. This is the second time we had someone come from a third party and something has happened. The man that services my washing dropped his wrench in the machine and needed to come back with someone and they didn't schedule us for two week later. Years ago, it was always PC Richard employees that came out and were respectable, knowledgeable and show up! I guess I need to start looking else where to purchase items in the future.

October 21, 2022

This is the Turner's again. We have sent you this letter 2 times and you have never replied. Personally, very rude. Everything we ever purchased for our apartment was from PC Richard. We do not need this aggravation as my husband Mel has been under going RADIATION. We just wanted you to do the correct thing regarding that we had to pay for a plumber $150.00 to come in to hook up our new washing machine as your guys would not do it and left it in the middle of the kitchen. One despicable act. We felt that the least you could do is apply the $150.00 to an additional service contract towards the new washing machine. Not to much to ask!

Hoping you reply to this additional letter. It truly would be nice to hear from you.

March 26,2022

Hi There - well it is the TURNER'S AGAIN

Not a very good day for us & had a T.I. A. (mini stroke) sot that is why this letter is late.

First I want to thank you for replacing a washing machine for us. We went to New Hyde Park and Steve was great. The best salesman we have ever had in 48 plus years. Purchased March 23, 2022 and delivered March 26, 2022

Okay, the new Washing Machine came early this morning, however, the men said we needed more hoses and only had one box with 2 Hoses in it. I am almost positive they had more on their truck. They said they could not install the Washing Machine from under the sink. Their problem seem to be the WASHING MACHINE is across from the DISHWASHER (PURCHASED IN PC RICHARD) DISHWASHER next to the sink.

We live in an apartment. Think this must be our 4th Washing Machine in 48 years living here all bought from all from PC RICHARD. The plumbing was all changed by PROFESSIONAL PLUMBERS WHO HAVE RETIRED NOW. The Plumber changed all knobs under the sink, one controls our Dishwasher, Washing Machine & one turns off all the water in the kitchen. Also put Cut-Off Valves for the Washing Machine so I turn them on when I use the Machine & turn it off when I am finished. The men who delivered the Washing Machine said we need 2 more hoses and they would not change the hoses even if we had 2 more. Told us they will not go under the sink.

When we first moved in to our apartment 48 years ago or so, a hole was cut into the underneath cabinet of the sink and hoses through the hole around the window on the floor and around the STOVE which we moved in with and purchased at PC RICHARD and into the WASHING MACHINE.

Now we are left with a NEW WASHING MACHINE in the Middle of our Kitchen. Installation was supposed to be provided. Now on the phone calling PLUMBERS and getting outrages prices. One was $350.00, others $275.00 etc. etc. They are all crazy. Finally found one who wanted $150.00 and finally our BRAND NEW WASHING MACHINE was INSTALLED. All this stress was not good. My Husband being diagnosed with PARKINSON'S 1 year ago and so grateful late in life and still early stages. Me 11 Heart Stents and T.I. A. mini strokes and now wearing a MEDICAL ALERT. I think you get the picture. These people treated us like SENIOR CITIZENS with no compassion for us at all. How wrong is that? We went through enough with our WHIRLPOOL WASHING MACHINE which we loved and could never understand why the PANEL BUBBLED. The new washing machine might be our 3rd or 4th ALL FROM PC RICHARD.

So, now we are out $150.00 for a plumber to connect the new WASHING MACHINE which we paid for when we purchased our new LG WASHING MACHINE. Installation was included. My Husband Mel & I are hoping you again do the correct thing and in some way reimburse us. We were able to take out a 2 year contract so now and think about this. We are not asking you for reimbursements in cash. You can Increase the years on the CONTRACT we took out (2 YEARS) & any left over give us a credit or give us a $150.00 credit FOR PC RICHARD. Again, this I believe is our 4th WASHING MACHINE from PC RICHARD and the men who brought it to us INSTALLED IT. I am at a loss as to why this happened. I also still believe they did have extra hoses in their truck and was told by one of your REPS that they do.

Again we cannot thank you enough for what you did for us in replacing us with a new WASHING MACHINE. When I showed STEVE & others in the other 2 PC RICHARD they said we are lucky that it might have CAUSED A FIRE.

Again, hoping you take this seriously and again DO THE RIGHT THING! Enjoy whatever HOLIDAY you celebrate!

Sincerely,

Mr. & Mrs Mel Turner

98-51 64th Avenue

Rego Park, NY 11374

Apt 2-G

[protected]

Hi, My Name is Nancy Johnson, I had a service appointment for November 4,2022 between the hours of 7am and 11am with your guy his name is Alejandra Hernandez for my stove range, upon him coming to my home and looking at my stove range he said it was grease that had waste on my back right

gasket head and my middle gasket head I tried to explain to him that I only used those 2 three times so why was it turning brown and black built up because the other three that I cook on all the time has nothing on it no grease no build up on it I told him if I spill something on it I wipe it off and it's fine I ask him to order two new gasket head burners to replace the old ones Mr. Hernandez reply no because it working he said I can take them off and you can clean it like I have a dirty home when he came in my home he can that my stove was not dirty I have white carpet on my living room floor and I have wood wax floors I have a very beautiful clean home I am not a dirty person. To me that was an insult then he asked me am I finish clean it yet like I was taking too long for him I am a Frontline worker I take my job serious.Tell me why am I paying for a service plan if I can't use it.

To Whom it may concern,

I am writing this letter with great disappointment.

We are customers of PC Richards in Southampton NY.

In March of 2020 we purchased the Bertazzoni line for our home. We were excited about our decision and purchase.

At PC Richards we were shown other lines in the same price point however we were drawn to Bertazzoni. So we took the plunge and purchased The Bertazzoni Stove, Exhaust Hood,Refridgerator and Dishwasher .

Our appliances were delivered in May of 2020. We were remodeling our kitchen which delayed the delivery date .

Once delivered we had our local gas company come and hook up the stove. From the day we installed it we had a problem and still do to this day.

We have had 3 service people come to our home to regulate the oven. Once it reaches 350 degrees the fan turns on and does not go off so when you open the oven the flame goes out and you have to wait at a minimum 20 minutes for the fan to turn off in order to turn the oven back on. This is ongoing.

Secondly 2 years into having our new refridgerator the compressor has blown. The fee to fix it is 2000.00 . The refridgerator cost us 3000.00. Are you kidding me.

Needless to say after spending 9000.00 on these low grade high price point appliances We are disgusted and outraged.

Not Evan at Bertazzoni or Joe at PC Richards chose to do anything for us.

Not a return call, from anyone. I had to continuously follow up. I did not even recieve a return to the email I sent. Which I was told by Evan I had to send because it was the only way to speak with a supervisor. With no reply after 2 emails were sent I called again . This time Even became very as matter of fact and became rude as if it was an annoyance that I called again.

We are now out the money and 2 years into having new appliances that don't work I am junking them and going to LOWES to purchase new well rated products whose company have an outstanding client service record.

In todays times the consumer has many options on how and where to spend their money and I can tell you it will never be with PC Richards or Bertazzoni again.

In addition I will Always tell this story when we have guests in our home who ask how we like our choice of appliances. I will also be sharing this on social media and will be sure to tag the companies.

Dorene Livia

bought this unit. over two months still not working. first the dryer was not working. two weeks to come out. another two weeks they were trying to fix it. ordered the part. was not able to fix it. then after a week they replaced the unit. installed the new unit. now the washer is not working. A week later the service guys comes the motor not working. needs to replace the unit. so 10 weeks later no working washer / Dryer. fully paid. but not able to use. and so many days i have to take from work because when the service person comes

HELP

I purchased an LG Dishwasher in July. It worked for about 3 weeks. It wasn't draining, sounded like a 747 was taking off in my kitchen when it was running, and then it would cut off mid cycle. I received an error message OE. I went through the book to see what it was and it said that I needed to call. I did. I stayed home from work one day for an installer to come to see if it was installed correctly, this was in late August. They said it was and to call again for a service call. Waiting another week for an appointment. Person came at the end of August, said it was a pump or something that was faulty. He would have to order the part. For two weeks got messages saying they couldn't get the part. Finally the part came in. Took a week to get appointment. Had to take the day off from work again to wait for the service guy. Couple hours into the day on 9/19/22, I got a call saying that the service guy had a personal emergency and won't be able to come. I was furious. I rescheduled for later that week. Once again I had to take the day off from work. One hour into my wait on 9/22/22, I once again got a call saying the service guy had a personal emergency and they had to cancel again. PC Richards has no respect for their customers or my time. I lost $1500 in pay over just two day in one week waiting for some that was not coming. Clearly they lied to me. Funny they used the say lie twice in one week. I am now 3months with a broken dishwasher that they haven't fixed. I asked for a supervisor to call me today 9/22/22 , the scheduler said she would have someone call me. I never received a call. Not sure why I am surprised. They clearly don't care about their customers.

Every time we call PCR they send somebody to fix it but they never do.They always have to order a part & it takes a week or 2 to get it.

We've been waiting for over a month now.

There's no water going into the washer & it doesn't spin.

They came on Aug.22 & Sept 14,2022.

It's going to take another week & a half to get the part.

Next time I'll stick to local stores.

I bought my father a Samsung 58 inch OLED T.V. 2 years ago. I saw alot of boxes beat up when I was picking up my T.V. that day. I really didn't think anything of it because I have bought tvs here before and never had a problem. I should have thought twice, less than 2 years later it is dead and we only had a 1 year warranty. There is not a doubt in my mind that this was P.C richards transportation and not the TV itself. Very Disappointed at the Levittown store and how they brushed off this situation. I will never buy a T.V here again.

I bought a whirlpool refridgerator on July 2022. It worked for about two weeks after plugging it in and then it just stopped cooling. I reached out to PCR&S they were helpful in scheduling someone to repair a week later. The repairman said it needed a coil and requested the part, I had to wait another week for them to come out again. After the part was replaced I was assured it would solve my issue. I left the unit plugged in and powered on for the entire weekend without opening or using it. When I opened it again it was on but again not cool! I called again to sort it out and they said they submitted a request to the manufacturers and still waiting for a response. I'm out of a fridge, unable to do groceries and its costing me, in addition my young child starts school next week and I haven't had use of my fridge for the whole month of August. I was told by a representative they would not issue me a refund and of course I have to wait for the manufacture to approve for me to even be considered for store credit. I'm fed up of playing phone tag.