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I bought a dishwasher from PC Richard&Son (Bridgewater/Somerville, NJ). The unit did not work on day 1 and I asked the store to replace it but they refused asking me to first call the service dept. Service technician acknowledged that the unit is defective and offered to try repairing it. But I asekd for replacement as it is brand new and just one week passed by. He directed me to go the store, but store refused to issue a replacement until unless service department add a statement stating the the unit needs repair and my comment saying the customets wants replacement. Again service dept. told me that they won't add any comment and that store should be able to issue replacement for the defective units if it is within 30 days of purchase (in my case it was not even a week).
This back and forth push back between two department left the problem unresolved and end of the day, it is me who is suffering and on the wait.
to make matters worst, PC Richard&Son service representative was very rude from the time I started explaining my problem, and cutting me off saying she would not even talk to me and that she would talk only to the store manager.
The matter remain unresolved and one dept. simply pushing things back to me other dept to something about the problem.
As a customer, I feel that I got sold a defective product with customer service does bother about the customer at all.
Need this unit replaced at NO cost to me.
The complaint has been investigated and resolved to the customer's satisfaction.
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P C Richard and Son in Paramus NJ has lost a previously loyal customer due to failure to deliver as promised. Ordered a kitchenaid d/w in the store and was promised ("absolutely there in 1 week, but not in store stock so will order"), checked the following week to confirm delivery time, told by mit manager Joseph Botros Jr. that earliest possible date would be in 2 weeks, but he would get back to me.
Following day I had to call to catch him. ("Sorry, earliest date would be total of 16 days.") We cannot wait this long,
so I called AJ Madison. Same model, color, etc. with extended warranty, installation, removal, can be delivered in 4 days
AND was $300 less! I have cancelled the PCR order. Previously you were a reputable company. No longer, it seems.
Maryann21 July 11, 2017
I immediately called the store and speak to Joe Botros & demanded that someone comes back to figure out what is going on.
They installed an airconditioner in my house which causes my window and wall to now shake. When they sent a service guy he said it was an install problem. After their service reps left I immediately called the store and speak to Joseph Botros Jr.and demanded that someone comes back to figure out what is going on. Their reply was we can not have someone their until Monday at the earliest. Also the service guy left the gray foam around the AC hanging on the outside of my house. Also the AC was damaged that they installed.
Complaintsboard | August 09, 2017 They do not care about the customer after the sale is made. MIT MANAGER JOSEPH BOTROS JR. I paid for a service contract for Frigidaire fridge.HandlE broke and called them for part and service.Called them service and was told that it was ordered and would be received in 2-3 weeks. It has now been 3 ...
Over the past 9 months, my husband and I purchased 7 appliances from PC Richards -- 4 for our primary residence and 3 for our rental property. We also purchased full 10 year warranties for each of the appliances which was probably the smartest decision we have ever made since most of their appliances have stopped working".
We have to-date had 4 appliances serviced (3 from our primary residence and 1 from our rental property) and of those 4 appliances, we have had 3 replaced after enduring weeks of waiting for service technicians who could never fix the problem and always needed to either order a part or "another" part".
There is no excuse for brand new appliances to completely break down in 5 and 6 months after purchase;. That is typically the exception and not the rule|.
The worst part is dealing with the company's Service Center|. They are absolutely useless|. The technicians might as well be people just pulled off the street and given a job because I have yet to have one in my home who appeared to actually know anything about the appliance that he was dispatched to service..
I have never had an appliance fixed in a single service call, and I had to raise *** about having so many service calls on each "new" appliance before a Manager would approve a swap-out".
I will NEVER IN LIFE do business with PC Richards and if there was any way that I could cancel the appliances that we purchased, send them back and eliminate any dealings with them at all, I would do it in a heartbeat.
Now the icing on the cake is that my tenant's brand new refrigerator has been out of commission for 2 weeks now and we have been unable to get a new refrigerator approved. Instead they were told today that they would have to wait "AT LEAST" another week for a compressor to be ordered on this new refrigerator before they will have a functioning refrigerator in their apartment. Now someone explain to me how a refrigerator's compressor goes bad in a matter of 6 months?
I believe that PC Richards is selling faulty appliances as new. There is no other way to explain how 4 of 7 appliances completely stop working in a matter of months after purchase from the same company.
What a scam the p c richard & son No Payment/No Interest credit card is! It sounds great to the consumer in this time of need to purchase items for their home improvement at no interest for 6 months to a year but what they do is charge you all the interest at 26.99% from day 1 if the entire amount is not paid in full! Even if you have been making monthly payments.
I received a statement 1 month with a $500 finance charge!
Shady business. Shame on these credit card companies for doing this to people in this hard economic times.
I will NEVER shop at p c richard & son ever again. Thousands and thousands of dollars I spent there, never again!
PC Richards sells defective junk and does not stand behind their merchandise. Steer clear. Photos to follow, but in addition to the garbage $3000 fridge that I purchased, their delivery persons destroyed the integrity of the fridge by carelessly ripping off the packing materials in such a way as to permanently leaving pieces of plastic all along the edges of the fridge, with no way of ever removing these unsightly remnants. Sick of their BS.They'll make a sale, then wash their hands of you, the customer.