Philippine Long Distance Telephone [PLDT]
Reviews and Complaints

I am still receiving a bill which has caused my service to be restricted and yet I have no internet or telephone service since June 28, 2018. A call has been made requesting for repair and still no one from PLDT has done anything about it. Why would I pay for something I have not used. The reference number is [protected]. for a technical report which was called in last June 28, 2018 because I have lost my service for no apparent reason. I also made an advance payment of Php3600 even before my service was installed because I was requested to do so through an email I have received. I have visited the PLDT office in fairview terraces last July 2nd hoping to get a resolution but to no avail and to date, I still don't have any internet or landline service. I am just emailing you from an internet shop and that is somewhat pathetic.

Last week (August 3- 6, 2018) we encountered intermittent internet connection and last Wed (August8, 20180) NO INTERNET CONNECTION AT ALL.
Service/Ref# [protected]

We went to the nearest PLDT office in our area but then there's a signage there that there office hours is thru Tuesday and Thursday only and it's very unfortunate that we go there last Friday. But we try to dial the 171 hotline and they said that our complain are ready for dispatch and expect resolution soon but until now WE DON'T HAVE INTERNET CONNECTION :(

Please we need your help to immediately solve this problem. Thanks..
Service/Ref# [protected]

Aug 1 2018 10pm when it rained I checked my fone there was no dialtone & internet service.I calld 171 a voice ans. mach.responded with no options to talk to a cust.service rep. Aug 3 2018 I went to PLDT at Fairview terecess mall to report my prob & was given a fault repair no.& was told to followup repair concern after 3days. It's Aug 10 2018 no repairs were done & we still have no fone service.its unfortunate after all these years instead of improving, PLDT has gone to the dark ages.its a shame more than a week of waiting for repairs, pldt could have built a new tower by now. We hope they could fix this simple probs.

March2018 nagpatransfer kami ng line tandang sora to visayas ave.
Maraming beses akong nagfollow up sa 177 pero sobrang tagal ng service natransfer sya first week of june2018 pero walang dial tone at nawawala yung internet connection, tumawag ako ulit ng sa customer service pero walang nangyayare hanggang wala yung 177 personal na kami pumunta sa customer service sa sm north annex 1st na punta namin sabi sa amin wala pa daw report na nagagwa pero natransfer na panu nangyare un ? so second na punta koaugust 1, 2018 4:00pm at natwag ang number ko 7:00pm nakausap ko ung nagiisang lalaki dun medyo chubby sabi nya sige po ma'am ipapaactivate po natin tom. Since activation at matagal na din yan kaya kinuha nya number ko, pero wala pa din nagactivate pumunta ulit ako ng august 06, 2018 2:30pm ako dumating natwag ang number ko 6:30pm tas ang sasabihin lang nung girl na nakausap ko magfollow-up lang, tnuro kung ung nakausap ko last aug.1 at sinabi nya na hindi sya ngcocomiit ng maiiactive kinabukasan ginawa pa kong sinungaling ngkamnesia bigla.

5months no dail tone and internet connection ?!

Good day po, i was very disappointed with the two customer service representative at PLDT pasig rotonda namely Ms. Malou Algezera and Fe Lojo. I was complaining na madami akong report tru 171 hotline but they keep on insisting na wala daw, pinakita ko yung hawak ko na mga reference number at name ng mga operator na nakausap ko wala daw nakareport so its not may fault kung di nakareport yung mga complaint ko tru 171 hotline, the operator keep on asking my details specially my number i give it to them but i never heard any call from your staff, i have been a regular client of your business but now i am completely disappointed, i expect quality service from you and request you to address this issue with immediate attention. Look forward to your replies. Thank you

Front desk rep: carla pasco
branch: pldt ponciano davao city
time: 1000 am
date: august 03, 2018

client Number [protected]

Sarcastic and bastos!

please remind this woman how to handle and take care of her customer service. She was being sarcastic in dealing with every client she dealt with. I was just observing her while i was waiting for my number to be called, unfortunately she called my number and yes the same scenario shes being sarcastic and mean.Ni ayaw tumingin sa akin kng mag explain.. Ano yon! mahina na nga service nyo pati rin namn sa mga tao nyo mahirap din pakisamahan. Dapat eh magalang kac nga service nyo sa amin eh nakakafrustrate. Please reprimand her and please take action on this, i would be very glad to accept an apology thru email at [protected]@yahoo.Com ang sama ng ugali talaga.Parang kasalanan ko pa na wala kaming dialtone and wifi conncvetion...

Last July 22, 2018 (Sunday) LOS indicator was stated to blink. I called the PLDT hotline (171) on Monday to call for technical assistance for LOS problem they just gave a ticket number but up to now no response from PLDT I able to followed up last July 26, 2018.

PS. Grabe naman kayo PLDT need to wait for almost 3 hours para marinig lang ang "Need po ninyo 3 to 4 days for technician" kakahighblood!

Internet connection disrupted July 4, 2018
Filed service/repair request number [protected] on july 4
Followed up request on july 8 @ pldt office in SM Manila
Again returned to follow up request on july 10
Meanwhile, gave pldt the benefit of the doubt, paid bill still due july 16 on july 13 during time when complaint has not been acted on.
Made another personal appeal @ pldt SM Manila office on July 23, still to no avail.
Final kicker was when I received a bill due on Aug 16 for nonexistent internet service!
Was told pldt was too miserly to fork out regularization benefits for job hires who they employ to provide maintenance service to subscribers.
My options/questions:
a) I'm sure I'm entitled to some rebate for paying for service that was never delivered. What is the procedure for this?
b) If PLDT remains unresponsive to growing complaints from subscribers, HOW DO I INITIATE TERMINATION OF SUBSCRIPTION?!

We have been suffering from PLDT's poor services since April to May of this year and still suffering from the same problem now. We have encountered a 3 week no internet and no telephone connection during that time and still been charged for that month. We've been contacting their hotline but there is no representative from them. We even contact them regarding the problem in their website, but still no response. I really hope you can help us. Thank you so much.

Hi,
I would like to inform you regarding my concern, I decided to apply internet connection(PLDT)Because all my family are working abroad including me, so ang mom ko lng ang naiwan sa bahay and also my nephew after namin mapasa ung mga requirements with in 2 weeks sila nag Punta sa bahay at nag kabit ng connection.I'm very disappointed because of your employee na nag install sa bahay ay humingi ng pera they called "pakunswelo" and my mom gave them a money. as I remember wla dapat kameng babAyaran dahil free yung installation, its not a reason na mang hingi Sila ng pera dahil trabaho nila yun.i just want to inform you PLDT Company na meron kayong corrupt na employees.
Make sure na hndi na ito maulit pa sa ibng
Nag papakabit ng connection.

Thank you

Sincerely,
Lalyn

I have an issue with my internet last friday July 20, 2018 no internet and no dialtone and thinking to find a way to report thats why i used my phone .. yesterday monday july 23 someone called me from pldt and said how is my internet and i said still no internet and no dial tone. and then he said that try to restart the modem lol and i said i already did that and still nothing happens... and he said ok if still no internet report it back lol.. is that the solution ? to report it back ? haha with doing something just talk ?.. until now i dont have internet since friday and still waiting. im working online thats why how important internet is. but yea pldt still no respond i did everything email, call, find another number but yea 5 days no internet..im thinking how this company build if they cant support their client..

I called pldt last april to apply for new connection and submitted all necessary documents for my application. The person ive spoke with said i need to pay right away so i can get the service connected. I payed with my credit card for 3600 pesos. Ive followed up numerous times and been promised numerous times that i will get update. Early month of june when i follwwd up again i was told my application got cancelled. I requested for a rwfund and was guaranteed over the phone i can get it within 7 days. Its nearly end of july i still havent get my refund. I need the money since i stop working and planning to work from home thats why i need my internet connection right away. My application for homebased job has been cancelled. Still dont have internet connection and im still waiting in vain for my refund. I am a single mom trying to meet both ends. Please help me with my refund i need that so i an start looking for a new job. Pldt if you have a heart please refund my money. You get the payment feom me when u ask it with no hastle why cant you give back my refund? U cancelled my application without notice and my mobile bill spike up because of following up on you numerous times. I hope you can prioritize this i am not asking for compensation what i am asking is the money you took feom me. Please have a heart

I applied for upgrade from DSL to Fibr.
It has been 3 weeks since the installation of our Fibr. Despite of constant followup... still not working as of now.
Call center technical Team said they can only send email to follow up to the concerned dept. Theyve been doing that for more than 10x ive called. No resolution as of today. WORST CUSTOMER SERVICE!

I am a subscriber of 699 ulterra. My cut off date is 5th month to 6th
I always reached 1200 bill monthly so i decided to shift to fibre 3mbps 1299
Nakabit ang line ng june 10. Ang sabi s akin madali nmn ipacut ang line irequest lang daw. Tumawag aq s customer service at sabi ay sa office daw pumunta. Nagpunta ako june 16 nagpasa ako ng request for cancellation. At binigyan aq ng quote kung magkanu ang babayaran q . Alam namn natn na d q pwede ipaputol agad ang ultera dahil 3 years sya contract kaya nga magshishift ako e. Understood nmn na by june 10 ang gagamitin q na ay ung bagong line na fibre. Ngaun nakatanggap ako ng bill na bago sa ulterra na 699. At nung nagpunta ako sa office napakahaba ng pila at ang sabi s akin ung nagasikaso sa papel ko ng cancellation ay end of contract na sa diliman branch at sabi ng kausap q lumalabas na kelangan q p bayaran ung 699 billing period june 5 to july 6. Sa ulterra makikita ang percentage ng gamit. Saka bakit q babayaran ung 699? June 10 me unlimited fibre na nga ako. Naiintindhan q ung sinasabi nyang syatem generated pero obviously makikita nmn ung usage nun. Dapat cinoconsider dn un ng company.

I apply for PLDT Fibr since May, until now our PLDT fibr is not activated. They install the Modem and TelPhone but no Dial tone and data for Fibr. We already paid the service and 1 month advance of our line. We can't connect directly in your *171, your email support requiring us to fill upon clicking the icon in your email. But there is no icon that is clickable. What happen to your service. Please call us immediately, I called so many times before. This is our reference number: FMEGNT2018061857393405 | FMEGNT20180618573393.

Doi - july 10, 2018; toi - 2 pm; poi - pldt office. I would like to complain the arrogance and lack of sympathy of the person named thelma osenia, who was unfortunately in charge of the customer service area that day. I went there to inquire regarding the abrupt interruption of landline/internet/cigna service in our house at 140 j gonzales st, brgy. Pagaspas, tanauan city. I was inquiring about the possible cause of the said interruption and the possible time they will resume the above services.in all my inquiries, all she answered was I don't know. She is not the technician and she doesn't know their schedule. Despite her ignorance about what is happening to her place of work, she still advised me to follow up. If you were in my shoes, would you be motivated to come back to a person who doesn't give you any answer? I asked her that she should exhaust any possible way to help your customers, least to say, advise us the time you can reconnect our line?!? She said with her sarcastic voice, after a month! I told her, we are paying customers and the least she should do is be apologetic with the inconvenience this service interruption is causing us... She said, I am apologizing in her most sarcastic voice. What would you do to this person who doesn't have the sympathy not only to your customers but obviously to your company?!? Why would you put a person who doesn't know how to listen, moreso [censored] with what is happening?!? Customer service? Where is the service if you know nothing at all about your service?!?

You're Internet service is quite exemplary. We just have some issues regarding the technical services. This problem has occurred for 3 weeks already. But until now the problem is not yet solved. We've been visiting PLDT offices in Cebu weekly in order for them to take actions but we haven't received anything. We understand that they have some issues but, hopefully, they will also take action to this matter.

You guys are gonna lose a lot of customers with your system. It's so frustrating! I applied for a fibr plan and they said you'd install it within 7 days! My job requires high speed internet, and it's been put on hold because of your useless service! 3 weeks already of waiting and not getting to a customer service representative. Your hotline system is incompetent, and primitive. It's so messed up how you guys are a bug company that doesn't care about how you're treating customers. I really hope you guys do something about this.

I applied for Ultera in my area (Antipolo City Dalig II). After 2 weeks, I called them for a reason of not updating me. They said the caller supposedly the technician reported that my number is ringing but no one is answering. So I gave them my gf's number and then we didn't receive any calls even though they said that they will call on the same day everytime I call them again, and again. No call notification on me, even though I am staring at my phone the entire day every 5 minutes, and it's always in front of me. I tested my phone and it can receive and make calls. I even factory reset it, just to be sure. Same with the other numbers of family members and my gf's number.

I called them 2 weeks ago on their ultera hotline but there's no option to follow up on existing applications as usual.

That is just so bizzare. I know they're facing employment issues last week until now but this is just madness. I can do their job in a day's work, can they just get it done? I am even willing to meet with the technician to confirm my installation if they're willing to, as I've said in my email. No response as well. Wow. It felt like I am communicating to ancient people.

Are these guys trolling me? I even asked them to call my family's business number. No response. Until now, they have not called me. PLDT? Hello?

This is to formally complain the billing as texted to me last night:

"Good day! Your PLDT bill is on its way! Should you wish to pay earlier, please use the following details:

PLDT Account No: [protected]
Tel No: [protected]
Bill as of 06/28/2018
Last Payment Received is PHP 2, 899.00cr
Balance from last bill is PHP 1.00cr
Current charges are PHP 3, 809.44
Amount due is PHP 3, 808.44
Due date is on 07/21/2018"

I requested twice for upgrade to "ALL HOME FIBR WIFI MESH" thru your 171 -the latest being last June 11, 2018 -but until now my service is NOT upgraded and yet you are already charging me with the new rate!

As per "National Telecommunications Commission's" issued Memorandum Circular No. 05-06-2007 which enumerated the agency's consumer protection guidelines, states that :

"Right not be charge. A subscriber can only be charged according to the rates, terms, and conditions he or she has agreed to. A consumer cannot be charge for the time being during which a continuing or continuous service was interrupted through no fault of the subscriber."

Add to this that since Wednesday -June 29, 2018 - we have no landline and internet access and I already made more than 2 reports on this -to NO AVAIL.

Please restore our landline and internet FIBR access and upgrade us to my desire service -while correcting this new billing charges!