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1.3 11 Reviews 2954 Complaints
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Pizza Hut Complaints 2954

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T
1:38 pm EDT

Pizza Hut Pizza hut Madison heights va

Called order in she said they don't deliver on Dixie airport road I said yes u do she said no I don't so she refused I told her I've never had any problem out of them I said maybe I just switch to dominio s she said that would be a good idea we don't need your business I said wow ! Young and stupid without customers u would not have a place very sad ! Infection I've had food delived by u 3 times but last night domonios came from lynchburg so I deserve something for the rudeness and her sending a paying customer down

Desired outcome: Store credit for her smart mouth

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9:04 pm EDT
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Pizza Hut Missing items

6/16 at 5:34 I did not receive my other refreshment upon waiting an hour plus for my pizza.. Because the driver “forgot” them. waiting 30 more minutes I received one drink instead of two. After calling the store I spoke to manager who was very rude. Very bad customer service. This is very unexpected. As a loyal Pizza Hut customer I am very disappointed as this is not the first time still I decided to tip the driver. Needless to say I WILL NOT BE ORDERING FROM PIZZA HUT AGAIN!

Desired outcome: A refund

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dispIayy
US
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Jun 18, 2022 8:54 pm EDT

I basically hit my grandmother who is frail over this because of them and I am facing charges. I could end up in jail because of Pizza Hut.

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7:43 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

June 4, 2022, I ordered a $10 pizza, had to buy a $1.99 drink to qualify for the minimum for delivery, paid a delivery fee, paid tax, and added a tip. Total purchase was $20.16 — paid for absolutely nothing. After order was "in transit" for more than 30 minutes, I called store to inquire. I was told to wait 10 more minutes and call again if I still had not...

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3:11 pm EDT
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Pizza Hut Driver dumped order then bailed

I placed an online order [protected].

The driver arrived timely, however, he placed the order outside my door on the ground, and failed to knock or ring my bell.

The drinks were also flat and had to be thrown away.

I emailed corporate the same day and they replied that I'd hear from someone at that branch within 3 days, but it's been a month and I have not heard from anyone. I've emailed a few more times and now I am being ignored.

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12:00 pm EDT
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Pizza Hut Charged 2x

My name is Christine Alementi

I ordered pizza online on June 10th

I called to ask what was taking so long for my order

I could not get a hold of the store, but instead reached a call center (annoying)

They explained that the wait time was 3 hours (what?!)

I asked if she was serious and she said that is our new wait time for delivery (I laughed, but she was serious). Really, Pizza Hut!

In any case, said I could go pick it up in 20 minutes - seems there is a delivery person issue (maybe don't offer delivery? are there really people waiting 3 hours for pizza?)

Anyway, I said that I would go pick it up and she adjusted my total charge to reflect the fact that I was picking it up.

NOW, I have 2 charges.

Please give me a credit for the $55 - which was the charge for the total order it would have been with the delivery. I was also charged for $33 for the order I picked up.

BTW, the people in that store were very nice and working VERY hard.

Thanks,

Chris Alementi ([protected]@gmail.com)

Desired outcome: credit

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A
9:36 pm EDT

Pizza Hut A refund or partial refund cause although they are wrong my kids still ate most of one

Pizzahut #2718 19:46 time 06/10/22 date... $29.76. I ordered two pizzas but both or not what I ordered.. I ordered by phone but both of my pizzas are wrong... I wanted beef, italian sausage and pepperoni... Somehow I ended up with jalapenos my kids can't eat jalepenos and on the others ones they put mushrooms and red onions I didn't ask for mushrooms or red onions I just wanted pepperoni and sausage and the crust doesn't taste fully done and it's dry needed more sause

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2:53 pm EDT

Pizza Hut Incorrect order

On 06/07/22 7:24 205 washingtion blvd ogden ut. I ordered the big dinner box (pepporoni, supreme) bieng the pizzas, chicken alfrado the pasta. 2 liter of mountain dew and a big brownie, I recieved a regular dinner box and a 2 liter of pepsi. Totaly the wrong address and name on order. I called the location and got hung up on twice, third time a maneger awnsered. She said it was doordashes fault. I told her that I did not order from doordash. (if had my order would of been right) she said that they could have a driver bring the right pop and give in store credit for the order. 45.00 my order was more than that, I tried to explain my family had been waiting to eat and could they please bring the right order with the soda. They said no they could not just the pop, and the 45.00 credit. It was only 8.15 when this call accured and the store did not close till 9:00 very disapointing.

Desired outcome: I WOULD APPRECIATE THE ORDER I ORDERED AND THE 45.00 CREDIT. AND A RESPONSE. JFTR.... I AM NOT TRYING TO SCAM PIZZA HUT. THAT ONCE WAS THE KING OF PIZZA.

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2:14 pm EDT

Pizza Hut closed

ordered a pizza online get there closed

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8:58 am EDT

Pizza Hut Remove big wig from your children's reading list

I live in Chattanooga TN. As a lifetime customer of Pizza Hut, I am writing to you to say that there are other pizza companies out there that I will gladly support that DONT push woke agenda and child grooming perverted children's books. Big Wig must be removed from your reading list for children. Its completely inappropriate. I have been going to Pizza Hut since I was a kid and I now take my kids there for pizza but I will switch gears and go somewhere else. I'll also teach my kids to avoid your company. My extended family and friends will also likely do the same. Please Do the right thing and remove Big Wig from the reading list for children. I have 2 kids myself and I would like to know that Pizza Hut is family friendly but right now its not and I will not support your company ever again unless you remove this book.

Desired outcome: Please remove Big Wig from your children reading list.

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8:39 am EDT

Pizza Hut Promotion of homosexuality in book for children

This is completely inappropriate and disgusting. For a major fast food chain to promote ANY sexuality to children is just wrong. As a customer for over 45 years, I am disappointed and will not be patronizing Pizza Hut if this damaging social programming of innocent children continues. It is not Pizza Hut's right to convert young minds with books. Helping with reading is one thing - brainwashing and corrupting is something evil.

Desired outcome: STOP IT! IT IS WRONG AND YOU KNOW IT

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12:20 pm EDT

Pizza Hut Grooming and sexualizing children instead of focusing on a good product…in this case pizza

Dear Pizza Hut Decision Makers on Public Relations,

I grew up on your pizza as did my husband. We still love pizza hut’s pizza. Unfortunately, because you have decided to get involved in politics which in this case is pushing a grooming, sexualizing, and creating-confusion book on children, we will no longer support your company. No, we are not rich and one might ask how one family makes a difference. Well, we live by morals and maybe if enough other families do, Pizza Hut will lose money. My ultimate hope is that you change course and let go of whoever picked these books out for children for a reading program.

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11:57 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Pizza Hut Big wig book bs

Heard about pizza hut's woke promotion of pride month bs (these ppl don't already have pride? What a crock of hunya.) via "big wig" book & bribing kids to read it by handing out free pizza. You are disgusting. You're grooming kids. Pride [censored] is not age appropriate for kids, nor is it your job to force feed it on them. I'm glad I don't eat @ pizza hut. I hope ppl boycott your woke facility!

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12:05 pm EDT

Pizza Hut Wokeness

Because Pizza Hut has become WOKE and has decided to push political agendas instead of make pizza, I will no longer be buying your pizza! When you decide to just do pizza and not identity BS and other WOKE nonsense, then I will return.

Desired outcome: Stop the WOKENESS

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3:36 pm EDT
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Pizza Hut Book it program

I am so disappointed to hear your reading list for children includes a 'trans' book. I know many trans people; they are not happy people. They are conflicted and desperate and to be pitied AND treated kindly. But there is no need to push this condition/lifestyle choice on children who are vulnerable and immature. It is wrong. No more Puzza Hut for us or our family. Please rethink your pandering to pressures that most likely don't even come from trans people.

Desired outcome: Please remove this book from your reading list and any others pushing an adult agenda.

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Donald Pooler
US
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Jun 07, 2022 12:04 am EDT

I am INCREDIBLY upset with you promoting snook about trans people ! Pizza Hut used to be my favorite pizza place but not anymore now that I see who you truly are. Will NEVER EAT A Pizza Hut product AGAIN. GOODBYE PIZZA HUT !

J
J
Jan Wells
US
Send a message
Jun 06, 2022 11:59 pm EDT

I will never again patronize a Pizza Hut. Trans books are completely inappropriate for young children and might be viewed as grooming. Why on earth would you include a book of this nature in your children's reading program? I am going to spread the word and boycott your company every chance I get. Shame on you.

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DisgustedWPH
Indianapolis, US
Send a message
Jun 06, 2022 7:37 pm EDT

You made your company international because of the support of Americans. Now watch as sane Americans across the nation do their best to drive you out of business because of your pandering to the worst child groomers in the world. Transgenderism is a lie that is used to sexualize CHILDREN, and you people are on board with that. You go woke, and we’re going to do our best to make sure you go broke. All of you at corporate that supported this are disgusting, and should burn in hades for helping to steal the innocence of our children.

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CarlosNica
Leon, NI
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Jun 06, 2022 1:09 pm EDT

Go woke go broke

The LGBTQ plus crowd first demanded tolerance, then acceptance.. after that was approval and now they demand participation!

Conservatives are the tolerant. We accepted gay marriage and living side-by-side, np, but that was not enough. *Now they are in our schools demanding priority over parents. These people are hateful. They demand we live in their world. They are not tolerant of conservatives whatsoever. Reality is truth, not a utopian rainbow full of ‘good feelings’.

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P
12:05 pm EDT

Pizza Hut Grooming children

You people are sick! I will never again touch or order from pizza hut and will join and promote boycotts if pizza hut at every opportunity! You are promoting the grooming and sexualization of children and that makes you thr worst kind of filth!

Pizza hut promotes book on boy in drag attire for its children’s reading program

https://www.breitbart.com/the-media/2022/06/04/pizza-hut-promotes-book-on-boy-in-drag-attire-for-its-childrens-reading-program/

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Jonni1
US
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Jun 07, 2022 6:01 pm EDT
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Amen to that! You are a bunch of [censored] kissing creeps! No person in our family will order another pizza from your company

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4:45 pm EDT
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Pizza Hut Politics

You people lost a L-O-N-G time customer today after I read about your rewards program for Kids. How can you honestly sit back and target kindergarten and grade schoolers to reward them for reading about drag queens? Don't you think kids that young should be learning ABCs, numbers, and colors instead of confusing them about turning queer? You people should be ashamed of yourselves for buying into this crap. Geez have some kind of consciousness. You're just contributing to the problem that's taking out country down the sewer! See ya

Desired outcome: None. Cause you're all woke!

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11:38 am EDT
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Pizza Hut Book titled "big wig"

I'm very disappointed to learn that Pizza Hut has decided to involve itself in politics by promoting inappropriate reading material to children. To be clear, your competitors such as Pappa Johns and rising chains such as Marco's not only provide superior customer service and product, but by focusing on pizza and not politics they will garnish all future business from my family and friends. I hope as the news of your foolish move is exposed that you lose a large percentage of your consumer base.

Desired outcome: Removal of book and public apology.

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9:14 am EDT

Pizza Hut "Drag" book

Pizza Hut helping promote transgender and being a drag queen is absolutely DISGUSTING! Stop it!

Desired outcome: The desired outcome is Pizza Hut NOT being part of destroying American children.

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7:09 am EDT
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Pizza Hut Your company pedophilia

I have been a customer of Pizza Hut since 1987.

I am happily leaving you.

You are pushing transgenderism/sexual content on little kids with that perverted book for kids. That is child abuse. So Pizza Hut as far as I am concerned, is merely another amoral, large company full of sexual deviates pushing fetishes on little kids in order to pander to a few purves.

I will be happy to assist in marketing your new purverted philosophy. On your behalf of course.

I will be sure to imform everyone I know of your deviate plans. Of course I'm not certain they will stick around either. But its all for the greater good, right?

Good luck with your deviency. Well nah, I really hope you fail gloriously along with the perverts at Disney, State Farm, the DOE, several sports teams, etc. You people have crossed the line.

Might want to get your resume's up to date.

Desired outcome: Go woke go broke. Simple as that. You could back up on this, but I am not sure anyone (parents) will ever trust your misguided company ever again.

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9:22 pm EDT
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Pizza Hut Pizza

We order 2 medium 2 topping pizzas and normally get at dominos for 13.00 tax included. Paid 26 for 2 medium 2 topping pizzas at Pizza Hut and they were awful and cold! Very disappointed!

Desired outcome: Money back! Or a coupon to try and have a better experience!

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
How to file a complaint about Pizza Hut?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.

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Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review I spent 4 hours online trying to order and then place the delivery but I never got anywhere . place a delivery was posted on Dec 20, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2965 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
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    United Kingdom
    8800 100 1958
    8800 100 1958
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    600 569 999
    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
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    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
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    United States
    +44 330 123 0790
    +44 330 123 0790
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    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
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    Canada
    +33 351 860 038
    +33 351 860 038
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    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
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    Romania
    +351 222 444 222
    +351 222 444 222
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    Portugal
    +46 86 638 895
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
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    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
    +65 62 353 535
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    Singapore
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  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Pizza Hut contacts
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