Pizza Hut
Reviews and Complaints

I placed an online order on 9/2/17 at 8:05pm, ticket #0101, website code 028550, for $52.20 from the Carol Stream Pizza Hut. Online said 10-20 mins of wait. We went to PH after 25 mins, and were made to wait 35 minutes before getting our order. We arrived home to find that we were shorted an order of bread sticks.

The problem is that this is the 3rd time in our last 4 orders that we've had a problem with this location. Prior to this summer, we got mediocre service and mediocre pizza, which is what we expect from PH. But since June of this year, the service at the Carol Stream location has been worse than poor. Once we waited over 45 minutes for an order that was supposedly ready. Once we received a call that they were out of medium pizzas and therefore had cancelled our entire order (8 pizzas!) and only after 20 minutes of arguing with the manager did he finally agree to substitute large pizzas (after originally wanting to charge me full price for the change!). Now we were shorted our bread sticks. Last straw.

I called and spoke to the manager. He said, "Oh, we have extra bread sticks, so you can come back and pick them up." I said no--not interested in driving out again. He said I could have a credit for my next order. I said no--never plan on ordering from this location ever again. He said, "okay then. I guess have a good night, " and tried to hang up on me. I said "absolutely not--you owe me for the bread sticks." He reiterated that I could come back and pick them up. I told him I wanted a refund. But he then intended to write down my credit card numbers to process the refund, and there's no way in hell I'm giving your minimum-wage 17-year-old manager my credit card numbers. So I refused, and I informed him that I'd be writing to you demanding--at the absolute least-- a full refund for my order.

Please get back to me about how you'd like to process my refund. Thank you.

On Monday, September 04, 2017 I ordered a two medium pizzas from DUMAS, Arkansas Pizza Hut. I order a Veggie Lovers thin crust & a medium hamburger with jalapeños peppers. I picked up my pizza. I finally looked at my pizza when I got closer home. I noticed that I received a sausage & pepperoni. I called but to let Pizza Hut know that they got my order wrong. I spoke to Michael. Michael wanted me to allow him to make another pizza. I told Michael it was an inconvenience when they are the ones that got my order wrong. Micheal immediately got upset and said I'm trying to help you. I explain to him that I shouldn't have to come back and wait for another pizza while the one gets cold. Michael raised his voice and said Ma'am I'm trying to help you. Michael rudily interrupted when I tried to speak and hung up while I was trying to speak. I called back and tried to speak to him. I never used in profanity nor was I rude. Michael told me to "[censor] OFF" and hung up the phone again.

On August 29th I placed a delivery order at 7:38pm. Delivery time was scheduled for 8:15. By 8:30 we were understanding, we know delivery drivers can get caught up from time to time. By 9pm we have not recieved our order, we called in to check on it, was told it was ready and they were waiting for the delivery driver to pick it up. By 945 we called again. I asked to speak with a manager at this point since it has been 2 hours since our order was placed, I was told she is short on delivery drivers if I know anyone looking for a job to send them her way. Finally at 10:08PM our order arrives, come to find out we are missing a 2 liter, 2 orders of breadsticks and our order is incorrect. I waited a few days to email a complaint because of how furious I was. We order Pizza Hut on a weekly basis, this was unacceptable and not handled properly.

Placed and order online. Called the store because I wanted fries added. My card was charged 5 times. No apologies, no reason given or was I told. Also charged an over draft charged because I wasn't expecting to to pay $210.00 for a $34.00 order. No one has yet to apologize, accept responsibility or correct the action. The manager on duty had the nerve to tell me to call the bank and have them stop the charges because it's only showing once on our end. Really? That's funny because you charged me 5 times didn't tell me, gave me three receipts and two are missing? I will be seeing the manager as soon as they open and demanding all off my money back and charging them a fee for holding my money ransom. But you charge me a car note for a pizza?

I ordered two medium pizzas one no sauce and one half pepperoni and cheese, they said half hour i waited gave them some time so i called back an hour later to see what was taking so long the lady said it will be there its on its way it didn't come til another 30 mins later i only live ten mins from the store location and when i got my food it was cold so i waited an hour and a half for my food and it was cold i was pissed they driver didnt leave no reciept on my box. But if i waited all that time had to pay for it i would want my food to be hot.then i try to call the store back their closed so they wouldnt answer the phone i will not be going back there.

I ordered a pizza 09/03/2017 just to find maggots cooked into my pizza on the bottom. This has made me very sick. I've been throwing up all day and did not realize it was because of this until I took the pizza out of the fridge and saw this on the bottom of one of the slices. I am enraged that you guys would allow one of your facilities to serve such horrendous and dangerous food. I DEMAND to speak with a representative

Picked my pizza at 6:35 drove back home 20min away there wasn't enough cheese on the pizza to hold the toppings in place (they fell off every time I picked up a slice) very disappointed, but not worth the 20 min drive back to town. If they don't make it right I'll never be back. funny thing is I overheard the manager ask the cashier who made my pizza so she knew better and let it go anyway. Unfortunately I thought nothing about the comment at the time, I should have known better because people have no pride in their work nowadays

1 star is too much. They do not have any customer service. I ordered 2 pan pizzas and 1 hand tossed pizza tonight. I got there to pick up my pizzas and was told they didn't have any pan pizza and that they made them all as hand tossed. Then after asking why I wasn't called to let me know, I was told that they were too busy. After going back and forth with the so-called manager on duty, was asked if I wanted them because I was wasting her time. All the while, they had only made 2 of the pizzas and was going to have to wait 10 minutes for the 3rd. My other pizzas are ready and sitting there getting cold and you want me to wait for my 3rd. I asked for the store manager's name and with attitude from the so-called manager on duty, was given a name of Marnika with the store phone #. I asked for all of the workers names and was told that they aren't obligated to give them to me. I'm not sure when things went down hill at this store, but they won't get my business again. The store manager will be called tomorrow as will Corporate along with a written letter sent to both certified mail. I'm not sure who these young workers think they are but the customers are the ones who pay their salaries. Without us, they don't have jobs. The attitudes suck and the little under the breath comments are so uncalled for. Whatever happened to making sure that customer is happy?

I am complaining about the store in Florida Miami address 7333 Southwest 152 in Kendall Miami the reason of my complaint today is that I pre-ordered a a large pepperoni pizza with a side order of wings and excetera during my visit I sat down to wait for my order to be made while I'm waiting on my order I observed a male driver I believe or a male inside person I am not sure but he answered the phone and took a order after taking an order he went to the pizza line where they were cutting the food and didn't wash his hands and he was touching the food no problem after he done touch the phone that right there made me not want to continue to stay there to wait for my food I personally like a germ-free environment people that take very good pride and making sure that the quality of the food is where it supposed to be when I went to approach a person about speaking to a manager the young lady said that I am a manager and when I proceeded to tell her what I seen she gave me an attitude it's his approximately around 4 at this time I am leaving this manager then turned around and did nothing about the situation and continue to talk to her employees with such attitude and just was playing rude it was ridiculous I observed one girl almost crying because of the way this manager was speaking to her it was very unnecessary and it had nothing to do with my situation I'm very disappointed I I come to the store several times to order food and never once have I seen this before but then yet I usually get delivery I'm very disappointed this is outrageous I also observed a employee picking up a wing off the floor and putting it into a fryer as if it didn't fall on the floor and I just I can't believe how these people do not care like it's ridiculous I am just so in unbelief right now the staff was ruled the manager very rude didn't care that I had concerns about the meal that I was going to be paying for and it seemed like these people didn't care about your food and safety and you know first thing I look for is people washing their hands and and if my food is being made with with care and concern whether or not you know it's germs or anything like that I mean in any restaurant I look for this I feel that this store needs to be checked out I'm never going to order at the store again I refuse I love Pizza Hut I love everything that you guys make I I'm a big fan of the hut the first thing I go for if we're going to eat out or anything is Pizza Hut cuz the variety of Pizza Wings and pasta and and you know breadsticks and everything everything is just great but to see the quality of the store for the non concern of of its customers and what you're giving its customers is ridiculous I'm a manager at Longhorns and never in my life have I ever treated my employee such was such a rude and non non care for their feelings it's amazing how this person's even a manager if you can't handle the stress and the responsibility these people shouldn't be promoted to these positions that they cannot handle I've never had an issue with the store before until today again I repeat I usually get deliveries and now I'm concerned that since I usually get the deliveries is the quality of my food being properly made am I being being given good food that that's not been touched by random people that's touched everything and everyone I mean come on I see the drivers aren't even doing nothing they're hanging out in the side of the store on their phones what what store does this weather employees or just chilling I hate to report a store for the things that their employees are doing in this specially the manager and it there their attitude I'm a customer and when a customer speaks as polite as I am being about its employees and the quality of the food that's being made as a manager I I feel like that's the first thing that you should be listening to whether or not the people that I am managing are doing their job properly now I know Pizza Hut I know you guys don't don't allow this it's it it's no way that you allow that you know that your drivers or your your employees to work with such quality don't wash their hands while they're making food go from the phone to the full table to picking up food off the floor I kind of stand chicken wings or Frozen and when you're throwing in the fryer you know they they're being cooked all right but that's still hit the floor if I knew that my wings are hit the floor and I and I get a delivery and I'm eating These Wings come on that's disgusting not to mention that I waited for more than 20 minutes for my order and it still wasn't done when I went to complain to the manager about its employees something needs to be done about this store their customer service skills are terrible the managers are terrible I can't speak for more than one manager because I've only met one manager today and that woman was ridiculous rude upsetting she didn't care what my concerns were she hurt her Mark her her response to me was I am busy I am the manager and I have other things to do other than to take your complaint at this time I'm a customer whether or not I'm complaining at 2 in the morning or 1 in the evening you're a manager your job is to take care of the store your job is to manage your employees and the quality of food that's being made under your care during your shift the next time somebody might not complaint might not go to Pizza Hut and complain are really concerned about the quality of food at the store I'm sorry I know this complaint is extensive and long but I am very upset at my visit today here at Pizza Hut in Miami Florida on Southwest 152 Street again the address to that store is 7333
My name is joanna I usually always order at the store because it's the most closest store to my home and I usually always get delivery but today I came from work I pre-ordered and I came in to see if my order was done it was not done I pre-ordered it and I had to wait another 20 minutes after I pre-ordered it about 15 to 20 minutes ago then the employees and management are rude and disrespectful not to mention the food and the quality is being made with not no care before hygiene and germs I have two kids God knows what I am allowing them to eat what germs I am allowing them to eat because of these employees and not washing their hands not doing anything that need to do before making a meal for people I am outraged at this moment and personally I believe that you guys need as a corporate office needs to do something about the store and I totally feel bad for that young lady that went to the bathroom crying I I I wanted to speak to her but I didn't want to come out my place these people are rude to their own employees they're rude to customer there needs to be quality check at the store I will never order at the store again I never not once believed that this can happen but now from now on I will go into the store that if it's Pizza Hut that I'm ordering from because I really don't like any other Pizza I will go to the store and wash my food be made if this happens again I will never be a customer again of Pizza Hut and I'll just go to another company like Papa John's or Domino's or one is Mom and Pop places even though Pizza Hut one of my favorite types of places to go to for for food and wings I am asking please to take a quality check of the store and its employees and the way they process their food and me

Hi,

About a month ago, I had enrolled in the pizza hut rewards points program and had received 68 points from one order at my old residence. However, during that time I had moved to another state. When I tried to order pizza again my points were deleted as well as my account by Pizza Hut. So, I had to make a whole new one. Can my points be recovered? What can be done about this?

Thank you!

I am complaining about call center in Egypt, as I used an application otlob to order food. Yesterday 2 September 2017 at around 2pm I placed an order to pizza hut. At 2.17pm the call center contacted me to confirm my address (he was a male) I confirmed. Today 3 September 2017 I woke up and opened my whatsapp to see that an unknown person contacted me but the number is the same one that called me yesterday to confirm my address. I will send the screenshots from whatsapp and my call log so you can see. My husband called the branch to make a complaint and the area manager called him back to ensure us that the person who did this will be fired immediately, well like we said to the person in charge that's all good and well but the problem is that if that employee could take my cell number he might have taken my home address too and there is no guarantee that I will be safe from that person . My husband works sometimes away from home and there is a lot of times that I am alone at home, now I don't feel safe in my home because of this situation of one of your employees. To fire that person does not ensure my safety nor peace of mind.
As I am going to see a lawyer to file a lawsuit against pizza hut for violating my privacy and safety, what if this person is a criminal for example a murderer or a rapist. And if this case does not get any replies I will go public. As to people need to be aware of this. Please see attached the whatsapp and call log

I ordered online and went to the store to pick it up, and as soon as I walked in no one was there to help me. I waited awhile and asked a worker, but he told me he could not help me. I went around to the other register to find an employee and asked if he could get my order for me. He slammed things down on the counter and threw them in the back yelling at the workers "you never clean up your crap!" I was quite taken aback and then he asked the name for the order and I told him. As I was talking to him, another worker started talking to him over the situation with the items he was throwing around. He said to the worker, "Let me deal with this customer first". The phrasing honestly did not sit right with me along with his aggressive behavior, so I left as quickly as possible. When I got home (about 20 minutes from the restaurant) I checked the pizza and it was very badly burnt with barely any cheese. I called and spoke to the manager to see if they would make me a new one that I could pick up, and he said he would put in the order. I drove back and went inside to trade the bad one for the new one, and had to wait in line for over 15 minutes. They messed up the two people's orders that were in front of me. When it was my turn, I went up to the counter and the girl and the manager sat there messing with the register for a bit and did not say a word to me. Once they were finished, I told the girl at the register the reason I came back in, and that I should have a new order to pick up. She went to the back where I heard them say they didn't know what order she was talking about. She came back to me and said, "I'm sorry but it looks like the order wasn't put in, would you mind waiting?" I had already been waiting well over 20 minutes at this point and my family was waiting on me. I agreed and then waited another 15 minutes for them to make my order. It was one of the worst experiences I have had in a restaurant, and the aggressive behavior from the beginning was very unprofessional and frightened me. I will not be eating at that pizza hut again.

Hello. My name is Karena Clark and I placed a order on 8/30/2017 at 10:40 pm. I used 200 points to redeem a free medium pizza. Within 10 mins I received a call from my local Pizza Hut store telling me they could not do my order and it was cancelled. Which is fine, but I didn't get my points back. I've called and emailed corporate plenty of times and still nothing. I would like my points back. My order # was [protected]-[protected] and the delivery charge was $3.23. My local Pizza Hut store # is [protected] located in Philadelphia, PA. I'm expecting a phone call or email back asap. I shouldn't have to google and go all over the place to find your information. Please make it available for everyone to find without the hassle. Thanks.

Sent from my iPhone

I ordered a pizza at 9:22pm from the usual Pizza Hut I order from online. I paid for my pizza and received and email that it would be delivered by 9:55pm. I never received it. Called at 10:39pm. *3.. called the next morning and was told I would receive a call back, never did. Called later that night and the manager told me I never ordered from that store. The next day I called again because I wasnt happy with the way I was treated and Jenny continually degraded me and the situation. He kept saying I didn't order and even though I was answering all of his questions correctly he said he couldn't help me. I find it strange that I couldn't get my $$ back and couldn't even receive a pizza? I love pizza and am very loyal to the restaurant in whole... I can't believe the terrible lack of customer service I have received... so much so I had to write you...

I placed an order at 6:39pm online and received an email stating my order will be delivered by 8:05pm. My food did not arrive until 9:02pm when I received it I was missing my order of wings, my pizza was ice cold and clearly undercooked, my Breadsticks where as hard as a rock and also cold. I tried calling the store and was told they where short staffed and there was nothing they can do they where short staffed and only had 2 drivers so I asked for the district number and the manangers name on duty and was told it was none of my business and was hung up on. Twice! I'm very disappointed with not only the food but customer service I order at least once a week but now I will be taking my money else where this is unacceptable and rude behavior to allow at any of the company's!

Ordered chicken wings extra crispy and side salad. Wings were not x crispy with very little mild sauce. Salad was only lettuce they had no tomatoes no cucumbers available I did not want the salad and they said I already paid for it so I had to take it. I also ordered boneless wings that was good. I am very disappointed since i spent $40.00. I have never had issues before but do not plan on returning again...

I ordered a pizza online today at 1:24pm, and it said i'd recieve it within 15-25min. But then 1 1/2 past. I had to argue on the phone to make them understand they had delivered my pizza to the wrong place because i had not received it. My address was correct and I had to wait another 25min for a new pizza. When they delivered it they asked for payment and i said i had paid online with card and he cursed in spanish and walked away.

Dear sir,
I am a very loyal customer of pizza hut in pakistan and all over the world when i travel i do eat pizza hut but from some time the service of pizza hut in pakistan karachi is pathetic the quality of the food I will never order again i ordered pizza last week and they gave me half and hour time for delivery after complaining manytimes the order was delivered to me after 3 hours which i returned ofcourse today on 2 september 2017 i ordered pizza at 12 30 am and they said delivery will take place after 30 min after that i called at 01 30 am to check on my order they said due yo system eror your order was not punched and i had to order again and they said it will get delivered in half hour i waited till 03 45 am called atleast 9 times they said its on way on way then they said it was delivered which we didnt even received my number is [protected] from which i order name is Nadeem please check on your pakistan business as you will loose your name and customers here in compariosion to dominos whose service is very good here .
Thanks Best Regards,
Mahad Nadeem

I placed an order online was advised it would arrive at 11:40am. The time was perfect because I was at work and my lunch was at 11:30am. I waited for the pizza to arrive 15 mins after the delivery time it didn't arrive I called the store, they stated it was on it's way. I called back again 10 mins after the first call and the rep stated walk outside it should be there. I called again 7 mins later and was advised its on it's way and the rep hung up in my face. I waited outside for another 5 mins and it still didn't arrive. Worst customer service I ever. I will never order pizza again from this location.

Dear sir,

Order no 0013360 booked with pizza hut on approx 9.30 pm dtd 01-sep-17 but now time 11.10 pm still order not delievered, all staff misguide every time tell new story. Pls look this matter the spoil pizza hut name in market. Almost 5/6 call with pizza concern with talk time 30/40 min. Check today call history, need action on this complaint.