Pizza Hut
Reviews and Complaints

I am writing this email after an unsuccessful answer from your customer service team
Its been over an hour and order hasbt arrived and no one called me back to update Would love to know if there is any policy by Pizza Hut for food delivery time? As your customer service agents didnt seem to know.It was ordered at 2:35 and its is 3:50 already.

7/11/21 ordered pizza (on-line) from Pizza Hut located on Carriage House Dr., Jackson, TN 38305. Couldn't eat it because dough had just been formed, maybe got in the oven 1-2 mins. Didn't call them as didn't want a pizza since my first bite was so bad. I have had over cooked/burnt pizza before, but never raw - UGH! Also, I asked for some red pepper packette & delivery lady said she didn't have any on her & it cost $1 & would have to order at time placing the order (nice touch! nickel & dime your customers). NO MORE PIZZA HUT FOR ME!

Ordered thru the app placed the order for 39.98. payment cash. Went thru fine. 20 min later I get a call saying I can't pay with cash because my order was for 30$ or more. I have ordered from them for yrs an my orders are always over 30$
An have always paid cash! Part of the order was redemption of 200 pts
Rep hung up on me and here I sit del time came and went no pizza but I show that the order was not canceled and my 200 points were used ! I want some redemption for this the order was not delivered! ! But the order was never canceled and my point were taken! But yet I go i can online it says very clearly in both
The appt and internet both say cash is an option for payment!
Looks to me you care nothing for your customers! And I will not be doing anymore biz with your company ever! And I will be starting a campaign to make sure everyone I see will understand this fact!

Last night I visited Pizza hut in Mirdif City Centre Dubai with my family.
I am regular customer in this outlet they can check with my credit card details.
Last night experience was disappointed for below reasons.
Food was delayed (other people were complaining as well)
We ordered two pizza's the supervisor gave us 2 pieces of ketchup only once my 6 year old daughter asked for more she gave additional 3 and one piece of sauce usually we get 2 different sauce from same outlet . I Did not question and went on table.
My wife asked to change as she like black sauce which they did not give.
Once I went to same staff she exchange with other one and I politely asked I need black one and by the way why we got only one usually we get two she said your daughter took 2 extra ketchup that why she gave one sauce and they do not have black sauce.
I told her in that case she should have informed me I could have paid for extra ketchup.
Lastly once we open pizza both were burn.
They were kept on oven for little more time then the normal time I guess.
I did not complaint kids and my wife did not eat that and we ordered burgers instead.
Either they were under manning as the service was not up to your standard.
I have taken pictures of pizza .
Please respond me if you need more details .

I placed my order with pizza hut at 12 pm on Saturday July 3, 2021. On my end, in my phone, it said estimated delivery was at 12:41pm. It was 12:50 and I called to see if it was out for delivery. The lady who answered the phone was very nasty and she said, "YOUR PIZZA ORDER IS NOT SUPPOSED TO BE DELIVERED UNTIL 1:41PM"...I said "I'm sorry but I placed the order around noon, why would I want my pizza delivered an hour and a half later?"...she said "WE ONLY HAVE ONE DRIVER AND HE IS OUT WITH DELIVERIES RIGHT NOW, SO YOU'LL HAVE TO WAIT, IF YOU STILL WANT THIS ORDER!"...I said "Yes I want the order, do you know when he'll be delivering it?", she said "WHENEVER HE GETS BACK"...I said ok, and she "YOU NEED TO WAIT, HE'LL BE THERE SOON!"...I am so angry, she was so rude. She shouldn't be working at a job she hates.

june26 the pizza was cold and theserver was rude i just want a refund back the food was cold and service was poor i had 2 desert 2 pizzas 1 drink please give me a refundthe bath the server was rude and i would love a refun ispent 235 dollars

6/27/2021 0043 evelyn davis [protected] we live at progress which is 6 miles from town. I ordered by phone and went to pick it up. When I got home and looked, I had the wrong order-I ordered md pizza light sauce hand tossed pepperoni. 6 bone in wings - I called them and they said they mixed up come and get my order-so here I go again. I drove up and the girl apologized for the mix-up I asked her why it was so expensive th3 wings are high which I told her they are hot and he cant eat them - how about some ranch could I get buffalo wings mild rub - you will have to pay for them-I am sorry I needed something whe could eat — noone ever toldme or asked specials

Why have I a loyal customer since the 1980's and ordering online since 2014, always gave excellent reviews of your products, just being ignored by your customer service . below you will see my attempts to get help with access to my account that for some error in your system, after creating a new Email and account and numerous password changes I can not access my account .

----- Forwarded Message -----
From: Cedric Handy
To: Pizza Hut Customer Service
Sent: Sunday, June 6, 2021, 12:20:28 PM MST
Subject: Re: Pizza Hut Customer Care/Rewards

So no one at pizza hut care about loyal customers of 40 years, I will find a way to let someone in the corporation know of this somehow good all dates are recorded of my frustrations

On Saturday, May 29, 2021, 4:12:21 PM MST, Cedric Handy wrote:

I have tried this, is there anyone that cares about your customers . Someone must know the definition insanity by now !

On Friday, May 28, 2021, 3:28:39 PM MST, Pizza Hut Customer Service wrote:

Dear Owen,

Thank you for contacting us about your account.

Incident reference number [protected].

Based on our records the email associated with this account is @[protected]@YAHOO.COM. Please try logging in with this email and original password. Once you have logged in, please follow the directions below to update your email.

1. Click on Hut Rewards
2. Click on Profile.
3. Enter new email address.
4. Click on Save Changes when finished.

We hope this helps apologize for any inconvenience or delay in getting this resolved for you.

Thank you for being a Hut Rewards member,

Sincerely,

Pizza Hut's Hut Rewards Team
ref:_00D301GU54._5003x27ZXKy:ref

As you can see my attempts to gain access is being completely ignored, my these customer service representatives should be retrained

A loyal customer
Owen Clinkscales, original account Email [protected]@yahoo.com

I ordered pizza from this location in Apache Junction Az 85120, and the crust was soggy and not done at all I found a hair my wings

My name is Vanessa Pearson-Rhoads, My phone number I used when I placed the order #[protected].

I ordered food from the Pizza Hut listed below:

100 upland square #100
Pottstown, Pa 19464

I did not receive my order until 1hour and 30min later.
I work at Pottstown Hospital, I told the young lady ( no name) when I placed the order that I work in a hospital and to please call me when my order is out for delivery. I never received a call or text, so I called to check on the status of my order. the store did not know what happened to my order. I called back again, I was told that my food was delivered by Door Dash?. 1hr 30min later, I walked down stairs to our main lobby to find My pizza order sitting on a counter in the main lobby. needless to say the pizza was cold. I spent $31.78, I expect to receive my food in a timely manner...

I have been working for Pizza Hut for 10 months and about 4 months ago I was offered the Manager position and I did not want it so I turned it down. Since then Nicole the manager at the store on 6th Ave in Bremerton WA stopped all verbal communication with me and when I approach her she just walks away, or gives short rude answers. I called corporate to complain and they told me she reported I was not calling or showing up, and that is false, after that my hours have been greatly reduced and I am 6 months pregnant and am being discriminated against, she is not giving me livable wages, she blames it on the store yet everyone else has 20-30 HR shifts compared to my 13. I would like to speak to someone about this