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Pizza Hut
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1.3 11 Reviews 2954 Complaints
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Pizza Hut Complaints 2954

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A
2:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a current employee of the 5751 n main street store. Its number #106. One of the shift leaders is extremely inappropriate. His name is Audie. Ms. Z as everyone calls her picks on employees and singles them out and calls them racist and tries to play manager and tell folks that they are not doing their job. It makes me not want to go to work. & it's extremely understaffed, I'm the only one that preps

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V
3:25 am EDT

Pizza Hut Pizza

** 8/6/05 was around the date the incident acoured.
** The pizzas Hut location is 107th ave and Indian School.
** The problem was that thev pizza that was delived to my home witch is 10260 W colter st Glendale AZ 852307. Was delived a little late from the time witch they said it was. The pizza then was cold and it tasted awful One of of the Large Peperoni pizzas I ordered had the chesse stuck to the top of the carboard.
** I called the store spoke to manager witch couldnt manage to help me resolve this issue. She was rude and disrespectfull.
[protected] and spoke to a pizza huit customer se rvice representetive were he took notes and details of the incident and saved on hes computer. He said someone will then get ahold of me to resolve this issue and adress it with the store manager. No longer then 4 buissness days but as of right now there was nothing he could do to help me with a refund or to get what I paid for he said he didnt have accses to that request of mine.
** Its been More then 7days sence i contact customer and I havent recived I caleed from anyone about this problem.
** I paeyed $60.00 for 2 Large stuffed pizzas one was Pepperoni and the other one was pineapple with bacon, 2 orders of bone in wings 1. Hawaiin and 2. mild buffaloo it was for delivery and total was around $89.99 I gave the dilivery person $100 and I was planning to tip her $5 but then she told me she didnt have change witch i found that very unprofetional and wrong because it should be part of their bu8issness policy to carry enough change for those who chosse to pay with cash. I didnt have change either so I had no choice buit to tip her the rest of my change witch was rediculous everything thing went wrong with thois order and im finding it very hard to get sometype sof assistance with this complaint witch shouldve be very hard to resolve.
My email adress is [protected]@gmail.com phone # [protected] witch is not working at the time but you may resopnse to my email or adress listed Thanks for your time.

Desired outcome: Refund or redone

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L
12:30 pm EDT

Pizza Hut Service

I placed a order on 8/13 @730 I was informed it be 89-99 min wait..

I tried to cancel order immediately. I was not able to as a result of horrible service. My order arrived at 910 the food was cold and the containers/ box was so nasty and greasy too add insult there was a paper receipt laying
Inside the pizza box on top of the pizza... Wth... And the other box was dented.
I want a full refund I don't want a coupon or any thing else.

Order#3210813193203001332034931

Personal pan pizza
6 piece buffalo wing

1505 w mcdermott dr.
Allen tx 75013

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A
7:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We ordered a pizza last evening from pizza hut and the parmesan, mushrooms and black olives were not on the pizza. Very disappointed and we were charged $5 to deliver to our hotel 2 miles away. No napkins either. Ans we could have ordered online and used a free delivery I found out when searching for filing a complaint... The cost was $29. Terrible we only got pepperoni and sausage on the pizza.

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R
5:00 pm EDT

Pizza Hut produce and service

On Thursday, August 12, 2021, I ordered 2 pizzas and 22 buffalo hot wings from your Red Deer, Alberta, branch #013. We finally had to order by phone when the online option failed to work as usual. We were told within 20-30 minutes our order would arrive. It finally did arrive over 90 minutes later and was barely warm. We are not large customers but we regularly order in twice monthly with orders around the $70.00 mark so our business may not be that important to you but the quality of our order is very important to us. This is not the first time we've had problems. We will be using one of your competitors going forward.

Desired outcome: we are changing companies for our pizza

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V
10:51 pm EDT
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Dear Pizza Hut Canada, I decided to try Pizza Hut tonight after a couple of years hiatus, and unfortunately, the order was missing an item that I was charged for. In my attempt to remedy the issue, I had called the number listed on my online receipt, but have been bounding around various callers. The general line reached at [protected] was picked up...

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W
9:09 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I ordered a Big Dinner Box, and the pizza has literally zero cheese and about 10 pepperonis total. Both pizzas that were ordered came out the same way. I am ver disappointed comming home after a long day of work to a pice of bread with tomato sauce on it. There is about 2 inches of crust all the way around the pizza. This pizza looks and tastes like something found at an old run down conveniance store that has 3 day old food.

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M
7:00 pm EDT
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Hello, I just ordered a large pizza today. I am saddened by what I tasted. I have eaten pizza hut since I was a little child. The dough did not taste like Pizza Huts dough!!! I am appalled I tasted an ordinary dough that tasted similar to the one at Boston Pizza. What stood pizza hut out was its greasy crunchy and yet soft crust. If you want to change...

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D
12:04 pm EDT
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Pizza Hut Overcharged

I placed an order on July 31st. Ordered the $10 Tastemaster with extra cheese which showed on my order as $10.00 + $2.25. Also used my Hut rewards to get a Medium 2 topping pizza with extra cheese which showed that I owed $2.25 for it. Pizza total was $14.50 plus tax. I rounded the tip up to make it an even $20.00. When I was checking my bank account I noticed that $34.58 was taken from our account. I was overcharged $14.58! I pulled up the e-mail, which I didn't look at until then and noticed it also said $34.58 but when I closed out my order on line it was for $20. I looked at the app and it showed all of my previous orders, but on this one it shows "Sorry, we don't have details for this order". We enjoy Pizza Hut pizza and we were going to order again this weekend, but decided we didn't want to, until this was resolved. Also, noticed that the Hut Rewards hadn't changed any from before we made this order. No additional rewards were added for this order either. Not sure if the store made the error or what, but would like it taken care of. Thanks! Dorleen Howard

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J
8:33 am EDT

Pizza Hut pizzahut nevada,mo. veggie toppings

Every Friday I order a tastemaker pizza for lunch. Very often one of the three toppings is not available. July 30 2021 no onions. Aug 6 2021 no roma tomato.
How can this be with the weekend still ahead. Store manager needs to do a better job managing inventory.

Desired outcome: order sufficient quantity for truck.

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W
8:50 pm EDT
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I ordered 4 items med supreme, 2 personal pan and 1 pasta. I received 2 large 1/2 cheese and peperoni and a meat lovers. With an address in a different neighborhood. It sat on my porch without a knock for 30 minutes. My account has been charged and not yet refunded. Store informed me that my order was still in the store awaiting a driver for an hour. My...

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T
5:07 pm EDT
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Pizza Hut Rewards account

I have tried to get in my rewards account for weeks and they have sent me new passwords several times and doesn't work and I have ordererd 3 or more LG pizzas from u in the past 3 months and get nothing out of it and I'm getting tired of it and also it won't let me order carryout when I go to place an order to the high ridge store it just stays or goes back to delivery. Since the day I opened my rewards account I have not got to use it and when I try to open a new account and sees my phone # it says u already have account under that #. So why don't you guys open me a rewards account and then give me the imfo cuz I'm tired of waiting my time and not getting anywhere and not getting points for my orders! Tammy wickers

Desired outcome: Fix the problems and reimburse me for the last 3 months that I have purchased pizza from u!

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J
11:05 pm EDT
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Im a 64 year old male and on Friday we ordered a pizza and wings. They said it would be ready in 30 min. We left and went to pick it up. Got there 10 min early and waited. Paid for my food and kept waiting. Was there for an hour, they asked my name and I told them again and after an hour and half we finally got it. They said it was under Kathy Hubbard and I...

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M
1:39 pm EDT
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The driver at the 1345 Washington St., Jefferson, GA location drives like he is at a racetrac putting other drivers in the parking lot at risk and other vehicles too. When I confronted him regarding the safety issues he said they are busy and he will drive as he pleases. He is very young and drives a small black car with Alabama license tag #19CB376. I am...

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Y
10:07 pm EDT

Pizza Hut Pizza and boneless wings

I ordered 4 large pizzas and 16 boneless wings today. All pizzas are very undercooked the dough stretches apart when separating slices. Had to cut them apart and finish cooking on stovetop since my oven is broken. Also this is the second tome I order boneless wings and 1/4 of them are tiny mostly just breaded no meat in them and count toward the 16 count

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C
2:21 pm EDT
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Pizza Hut Incorrect pizza and survey website

1. I am trying to take the survey but my receipts do not have the code information for me to take the survey.
2. The reason I am trying to take the survey is because my order was wrong and the pizza was gross. I have on my receipt ez on the sauce, extra cheese. They gave me extra sauce and ez on the cheese. This was on both of my pizzas. The pizza was absolutely gross. Made us all sick.

As you can see from the receipts, it says ez on sauce, extra cheese
Also you can see no survey numbers.

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9:54 pm EDT
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Pizza Hut Order online was not delivery plus again order for delivery was also not fulfill

Pizza Hut Brievengat Curaçao - order number 6562325 on 17th July 2021 at 1.18pm was not deliver as according to them, they didn't recd the order but we have recd the confirmation which I posted down.
Again order on phone for delivery at 2:50pm was not deliver till 4.00pm
And when called n ask the person in charge, they said it was for take out. Disgusting n pathetic service

Desired outcome: kids cannot eat whole afternoon nothing

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R
4:12 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I called and ordered a large cheese pizza for delivery. When I was given the total, it was different the last week. All I did was ask what the price difference was?! The manager snapped back, it's the delivery charge! I called back asking to speak to the manager, she is the same lady who toke my order was extremely rude!!! I told her to cancel my order and...

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J
10:20 pm EDT
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We ordered a large 3 topping special for $10.00 on 7-14-21. When it arrived they made it half and half. Onions, green peppers on one side and mushrooms on the other side. I didn't order it that way. I called them to talk about it and I was hung up on twice after being on hold for several minutes. Then the third time I attempted to talk to someone they just...

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R
9:31 pm EDT

Pizza Hut Delivery

I ordered a pizza at 7:28 PM it is now 9:20 PM and I just called the store I was told that if you order online the tracker is not accurate nor the delivery times accurate and I could expect a 2 1/2 hour wait for a pizza according to the young lady I spoke to the pizza left the store an hour and 45 minutes ago and I was the second delivery the store is about an eighth of a mile from my home so I am now waiting for a pizza that I'm sure it will be cold and not as delicious as Pizza Hut pizza is supposed to be

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
How to file a complaint about Pizza Hut?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about Pizza Hut on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

By following these steps, you can effectively file a complaint or review about Pizza Hut on ComplaintsBoard.com.

Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review I spent 4 hours online trying to order and then place the delivery but I never got anywhere . place a delivery was posted on Dec 20, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2965 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
    Click up if you have successfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have successfully reached Pizza Hut by calling 800 028 7034 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have UNsuccessfully reached Pizza Hut by calling 800 028 7034 phone number
    United Kingdom
    8800 100 1958
    8800 100 1958
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    Russia
    600 569 999
    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
    Click up if you have successfully reached Pizza Hut by calling 1700 506 070 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling 1700 506 070 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 1700 506 070 phone number 2 2 users reported that they have UNsuccessfully reached Pizza Hut by calling 1700 506 070 phone number
    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
    Click up if you have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number
    United States
    +44 330 123 0790
    +44 330 123 0790
    Click up if you have successfully reached Pizza Hut by calling +44 330 123 0790 phone number 5 5 users reported that they have successfully reached Pizza Hut by calling +44 330 123 0790 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number 11 11 users reported that they have UNsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number
    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
    Click up if you have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number
    Canada
    +33 351 860 038
    +33 351 860 038
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    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
    Click up if you have successfully reached Pizza Hut by calling +40 212 101 010 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +40 212 101 010 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number
    Romania
    +351 222 444 222
    +351 222 444 222
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    Portugal
    +46 86 638 895
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
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    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
    +65 62 353 535
    Click up if you have successfully reached Pizza Hut by calling +65 62 353 535 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +65 62 353 535 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number
    Singapore
    More phone numbers
  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Pizza Hut contacts
Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category

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