Pizza Hut
Reviews and Complaints

Hello I placed an order online and and the delivery guy took it to the wrong house. So I called the store on 3001 50th St
Lubbock, TX 79413
United States And they said the delivery guy said he left it on the front porch but we didn't get anything. So I called again and they said that they would remake the food and have it delivered. I am not happy with having to wait this long I want a refund because I tipped the delivery guy and for him to get it wrong I don't think he should have gotten a tip. I want a refund

Starting on or about 24SEP2021, we began to receive phone calls from persons stating that they wish to order a pizza, or having a complaint about an existing Pizza Hut Order. In speaking with some of these customers, we were told that the phone number had been provided in an "email" or "text" sent out by Pizza Hut.
Our phone number, [protected], has been assigned to us since July 2019.
This is the third series of occurrences of this type since July 2019. Each occurrence has resulted in us contacting Pizza Hut Customer Service to file a complaint.
Currently, we are receiving more than three dozen erroneous phone calls a day attempting to reach Pizza Hut, at all hours of the day and night, making our life stressed and disordered.
JS Gainey, 39303 Spring Crest Court, Pearland, Texas [protected]

I placed an order and it was supposed to be delivered at 8:52pm. I waited till about 9:30pm and it said it was delivered. I never received it so I went to the store I ordered from and the delivery guy said he just left from there and nobody answered. I told him I was waiting for it since 8:50 before it was supposed to be delivered and it never arrived. I saw my order sitting on the counter and they said they couldn't do anything for me that they canceled it and the money should be back on my card but on the Pizza Hut website and app it shows it was delivered. They even kept the 125 points I used towards the bbq wings. I am very disappointed in their service and how they treated me when I went into the store.

My husband and I used to order from our local Pizza Hut (Stockton, KS 67669) and always though the food was fantastic as well as the service. Recently my husband has had to remove gluten from his diet and while Pizza Hut offers gluten free in some locations, it is not available here. I would like to see it become a product that we could order. I don't understand why it can't be available at all locations. Until it becomes available here, you have lost a loyal customer.

Terri Moore

My pizza delivery store always changes. Normal store should be and is JBR Dubai store but every now and then the order goes to Jebel Ali, Knowledge Village and today to Gardens store. It is a mess.
Also, My saved address es keep on adding every time. As of now there are more than two dozen saved addresses for same house of mine. Please fix the issue once and for all. It is troublesome to do it so often. Today my order is placed at 1935 hours; it is 2050 hours now. My order is yet to be delivered as after calling up they changed the store manually to another wrong store instead of the always JBR Dubai. Th executive does not understand that all my previous orders are from that store. Phew!

09/24/2021
My name is Taneisha, I ordered a large three topping pizza from the location on West Airport and FM 1464 in Houston, TX. The pizza was ordered as hand tossed with light cheese. Toppings included pepperoni, bacon and jalepenos. Once pizza was picked up and I returned home, I noticed the pizza was burnt and thin crusted. I sat outside the location for curbside for over ten minutes. I called the location back, not sure the name but I assume he's a manager, very rude. Told me he made the pizza how I ordered it and basically I was wrong. He made me drive back to location and argued with me more because he gave me a medium instead of large and stated, "How are you going to tell me its not large, I made it." I am still not satisfied with the pizza or service for that matter. I mean the guy didn't even apologize, he offered no accommodations. I just would like a refund. Please assist.

My Cell: [protected]
Email: [protected]@gmail.com

On 9/3/2021 I contacted Pizza Hut with regards to a complaint and received a robot reply stating I would hear back shortly - that was 3 weeks ago and have received no reply. Follow-up will now be formalized through our attorney and the Cary, North Carolina Police Department.

On that date at @ 7:30 PM I made an online order for a pizza ($18.93) which I would pick up at the store location at 2026 Kildaire Farms Road, Cary, NC 27518. When I got to the store the employee (a large black guy) said no order was submitted and it took him about 10 minutes to discover he was wrong. Pizza was found and his demeanor was rude,, loud and unprofessional. He pretty much threw the box at me and it landed on the floor. Witness was there with me. I oppened the box and since the pizza looked damaged I refused delivery and asked for a refund. The employee said no way and said I could deal with my bank for a credit card refund. He was near violent in his tone and attitude and I was fearful for my safety so I left, called my husband, and we called the police. Since Pizza Hut has made no attempt to resolve this matter, we have consulted with our attorney and will steps to file a civil/criminal complaint.
Dolores Martel

A fellow employee I work with is definitely a great candidate for or firing if you contact me I can tell you everything, he is lazy, and always standing around, only takes one delivery at a time unless directed otherwise which wouldn't be an issue if he didn't go way over the max delivery time for that address. he also has harassing behavior when he is throwing what I believe to be an adult tantrum. He has frightened and angered alot of people

I ordered my pizza at 6:30 pm. I was told on the tracker it would be 38-48 min. Right now(and my pizza still isn't here) it's 8 pm. Not only am I totally disgusted, but it's past the time when I can actually eat and get any sleep. This is some serious bs. The last time ordered your food was 2 years ago I've true same crap. I do like your pizza, so I figured I'd give it a shot. Nope, more [censored] from a poorly run company. Dominoes is always here within 30 min, guaranteed ! Sad your company can't perform with the same level of expertise and reliability.

I called and spoke to one of your so called big shots about 5 years ago and told them "PIZZA WAS MEANT TO BE DELIVERED"
and who ever it was said we are changing that and pizza hut was going to be a walk in sit down restaurant so here is another statement for ya " how's that working out for ya I live exactly 5 miles from one of your location and you won't deliver to my home and like I told your Big shot if I was going out to eat I dam sure was not going to get pizza BECAUSE PIZZA WAS MEANT TO BE DELIVERED ... !

No one our pizzas the hut?
HA!
No one out fees the hut!
There, fixed it for ya!

Hello, I ordered a 3 topping pizza and wings on 09/19/2021 from store #004903 at around 2pm-3pm(Sunday). I added on extra sauce and jalapenos. all I received on my pizza was cheese and jalapenos and when I called a lady or young girl answered and got a attitude saying well we don't have that in our system and not trying to fix the problem. She has the receipt that's on the box that's not the total I have. I even told her the totals was different on the receipts and she disregarded that. I'm very angry I was ordering this for family who cant leave the house. Please help me where they couldn't.
Thank you
Sherry Moody
[protected]@gmail.com
[protected]

09/17/2021
Ordered The Detroit Double Pepperoni pizza and two sides for pickup. Opened the pizza box at home and there was not one pepperoni on the entire thing. Nor were there the extra vegetable and bacon toppings we ordered ordered. I called immediately and was on hold for nearly 15 minutes. Called back held for five minutes, but then spoke to a Supervisor. Her response was that I had unchecked pepperoni in my order. I explained that my thinking was, "Why would I order even more pepperoni on a Detroit Double Pepperoni pizza" and unchecked pepperoni. I asked if nothing else raised a red flag, shouldn't the fact that there was zero pepperoni and no other toppings on the pizza they boxed? She offered to make another pizza, but we would have to drive 30 minutes to pick it up. Told me having it delivered was not an option.

I asked to speak with a manager and was put on hold for 10 more minutes. By the time I spoke to the manager I had decided to just take a refund on the pizza. She told me she would be happy to refund the pizza if I would bring the pizza back. I asked if I could return it for refund the next day and she said, "Sure."

I was flabbergasted at the mistake they made on our food and their absolute lack of interest in trying to resolve the problem in a reasonable way.

i sent another letter a bit ago / and i think you should have the following info ticket # 0065 server samya / it all happened on 9/13/21between 645pm and 720pm . i drove up to get my order and they were serving out the drive thru to a walk up pair / i thought that was a no no at any restaurant, it is unsafe . when they got their pizza they walked right at me and i had to stop so i did not hit them . when i got to the window, the girl held up her finger and walked away, and she was gone 8 min came back and took my payment and left again .payment was 30.29 . when she came back with my order 12min later, not giving me a reason why she left and why my order was not ready in 15 min as told it would be . my order was made at 646pm and i left at 721pm after being there 25min . i have never had service this bad there before now . i hope it does not happen again . i am not a big fan of papa john or dominos pizza . thank you
joe siragusa [protected]

i ordered a meaty detroit pizza via internet, picked it up and when i got home found out it was medium cheese pan pizza, so i called the store immediately. i called a total of 7 times thats right 7 times for a total of 30 minutes. i kept getting put on hold the longest hold time was 7 minutes so i kept calling back at one point the main switchboard picked up and when i told them i wanted to lodge a complaint they transfered me to the store where i was put on hold .
like i said for a total of 30 minutes. the store location is 4903 w broad st
columbus, ohio [protected].my name is brian vaido [protected]@gmail.com

I tried to set up a new account, spent 40 minutes, most of them reinserting the same information, but it boiled down to one thing it denied me as an unknown address the pizza hut is less than 1/4 mile. So guess what I've got 91 followers and i'm going to beg them to relay how bad your site is. this happened 8/21/2021 I am David May After trying to order pizza and never getting a reply I left to pick up order from another restuarant, I get back and have an email saying order is approved. phone [protected] Again Credit card name David R May This is unacceptable, your new customer page is terrible, I know you try to add addresses as a city changes, But Damn most of the delivery places know where they are going and this was a pick up you had my credit card info.