Pizza Hut’s earns a 1.3-star rating from 2965 reviews, showing that the majority of pizza enthusiasts are dissatisfied with their meals.
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Mobil app price.
At 4:45 on Saturday Dec. 11th, I walked into Pizza Hut to order a $7.99 large 3 topping pizza offered online/store pick up. The cashier said they didn't have that. I showed her the ad on my phone and she asked the manager (Ernie). He wouldn't accept the online price. He did not even have the courtesy of coming out of the kitchen to look at the ad on my...
Read full review of Pizza HutFraud: Incident #: [protected]
I have called the Pizza Hut Customer Service line 4x now. Each time, they said they will have someone contact me about the extra tip/charge they added on my credit card. Each time I call, the call gets routed to an "overseas" office. Why can someone not call me back? A crime took place, and Pizza Hut is doing nothing to resolve the issue. I have contacted my credit card company, and they are revoking the charge. Pizza Hut is a poorly run business, and their customer service is a total joke.
delivery
I place an order with my local hut via their website last night. I never received the order. I spoke to someone on a version of chatbot and they assured me that they were looking into the order as I didn't not received confirmation and would get back to me within the hour on the e mail address provided.
We are now 9 hours later and as suspected no e mail received. Your customer service is awful. your staff should be made aware of making contact when they say they will, even when that contact is to say you are no further forward and will be back in touch.
Well done hut im now a domino customer, which is a shame as i much much much prefer your food, but overall trust and customer service has swayed me.
Desired outcome: contact, appology
Ordered a pizza online never received it and I paid for it with my card
I ordered a pizza online and got the conformation number an everything they took my money an never brought my pizza to my house very upset about it I paid $18.00 for nothing an waited a very long time to get it so by the time the time my order was supposed to come they closed down. I then waited the next day to call to speak with the manager he or she want...
Read full review of Pizza HutCustomer service and resolving the issue at hand
To whom it may concern,
My name is Joesph Pallan
Military Navy
I purchased on 12/5/[protected]@14:31
Pizza, chicken wings $43.60 worth of food.
I have been purchasing food here for over a year.
My complaint is that I received terrible customer service on this particular day,
My order was not correct the first time had to return back to the store where are the manager Jarred gave me an attitude because they had to redo the order, Plus when I received the order the order was still incorrect, but I did not want to return again due to the fact that I was going back-and-forth plus he did not give me my military discount that I have always gotten there before I spent a lot of money at this particular location and I would like to receive some kind of discount for my further purchases because it is the closest place to my home but if I have to I will go to another location or just switch restaurants completely. Thank you for your time and reading this I appreciate it.
[protected]
2334 Gaillardia rd.
Jacksonville Florida 32211
Desired outcome: Compensation of some sort.
You stole my money
I ordered pizza Friday Dec 3, to be delivered, never got it. Your bogus call center took my order,
It took two min to take my money from my bank account, and three days of bull from pizza hut supervisor ty. Said I am out of luck, if I want to go to store, guess what? It's shut down I am disabled I reported to att y today. They said they will help me,
This business corruption at its finest, you stole my MONEY, I paid 20.14 for pizza, tips and pop
I did not get!
I am really really mad.
How do you not know which stores are open for business
I want my money, and anything else that would make this right. I paid with debit. There is no reverse charges from my bank. So I can't go that route,
Why do you need a call center for pizza? Who brained storm that horrible ideal. Call center I quote from ty, they can't fix it do anything, just take orders, you will sink pizza hut, this does not work for your pizza bus, I predict in the next two years you will be gone for good.
Because this right here. Ain't working for you. You have numbers that don't work, employees that can't perform, because you hide, and you are a thief. You business karma is coming. I have also reported you to att y General today. They said will help me. My son screen shot my order and posted to twitter. /pizza hut.
Desired outcome: I want my money back you thief . And a pizza week for six months.
Carry out service.
As I was ordering by phone from Pizza Hut this evening I was rudely hung up on. I had placed my order and as the guy was confirming my order there were phone issues and I told him he was breaking up that I could not understand him. He again confirmed my order but I told him again that he was breaking up then he just Hung Up on me. If this is the way your employees are trained to deal with issues like this I will take my business elsewhere.
Refund payments
I want to put a big complaint in about the pizza hut at 514 Stafford Road, Wolverhampton WV10 6AN my order number is 514 [protected] I order one gluten free pizza chicken strip side pepsi max a 3 garlic dips I had a phone call not long after I ordered my food online of a young lad that works in the pizza hut shop saying that I have not got any gluten...
Read full review of Pizza HutGoods never received money taken out of account fraud
Please see photos attached
Desired outcome: Want money back
Wendy Mobley
I ordered food bbq wings and bread sticks it took over a hour and it was cold. I called to see where my order was and couldn't hardly hear the girl and was rude . The delivery guy is super nice .
Desired outcome: Want my money back
Ordering
First order: the guy that responded confirmed my phone number and address a billion times. Didn't tell me they can't record an international number. 1.5 hours later I called and no-one knows anything about my order.
Renewed order: the guy is very very rude and shouts at me while I'm ordering and has no patience to even hear my order. And if I change my mind on something he shouts too because apparently I don't have the right to do that.
The first person told me there's an offer with 3 pizzas and a free drink (I chose juice cuz no-one drinks pepsi) for a certain amount. The second time the person told me it's only Pepsi so I didn't take the offer and ended up paying around 80 to 90 dhs extra. And when I asked him why he shouted and said "it's your fault you didn't listen"
So the ones who take the orders are just pathetically rude and honestly if they're too "above this job" please don't hire them. This is a very low standard for service in Dubai.
Employee Authorized a tip without Coustomer permission
I ordered a personal pan pizza. Whoever took the order, wrote their name to authorize a tip without my permission. The General Manager return the tip, and told me he would contact me as to an outcome, but that does not fix the problem. You have a thief working for you. I can press charges with the police department, Better Business Bureau, Attorney General Office, but want to talk to headquarters first to try and resolve this matter. I have a complete complaint written up, and the receipt for the transaction.
Desired outcome: Open for suggestions
Customer service / billing
ORDER #3211031183348001314027196 Placed on October 31 at 4:33 PM At time of purchase, online ordering stated that orders could be done in 15 minutes. Ordered it & requested to be ready @ 5:30, called right away after and told them to go ahead and start now(4:37), got there at 5:22 & was told not ready for another 13 minutes, which is even AFTER what I...
Read full review of Pizza HutMy box was open
My order number is 235
My contact number is [protected]
My pizza box seal was broken and there is a puddle of water on top of my pizza the water on top is not from condensation, the amount of water is just gross and when I tilt the box it moves and runs down the pizza its literally in the middle I took a screen shot of it if you need to see it the chicken is raw Pink the meat was not cooked the pizza was rushed out and not cooked thoroughly I ended up throwing away the pizza, we are in a pandemic and my box should not be tampered with .
Desired outcome: Refund
Never got my pizza
I ordered in the app a pizza. The pizza was for curb side pick up. Waited 30 mins. Never got my pizza. Went inside the store: manager was the worst in the world. I asked for a refund because he said he was too busy. He never gave me my money back. I called to complaint to head quarters 3 times. I just want my money back. Never got it. It has been more than 4 weeks now.
Desired outcome: Want my money back
The pizza made both my grandson and I barf, and the delivery driver ran over my mail box
I normally have a good experience with Pizza Hut and order a lot, Friday nights was terrible, both my grandson and I barfed up the pizza, and the driver ran over my mail box and didn't tell me but tried to make it less noticeable, I will order again but think its wrong my mail box is damaged and we got sick. I emailed another link but it said no reply mail...
Read full review of Pizza HutSubbing out Delivery to Doordash
I ordered online for delivery. Nowhere on their website states that Doordash would make the delivery. I paid a top of 15% for the delivery. My surprise when doordash shows up at my door with my pizzas. The receipt shows a delivery fee of 3.99 but no tip. I asked the driver if she's getting the tip I but online. Where did my top go? Shady stealing
Desired outcome: Be upfront about Doordash and where tips go
DPizza Hut - delivery issue
As usual, the delivery from izza hut, in reynoldsburg, oh,
is not doing well!
i ordered izza hut @ 6:05. The estimated delivery time was 55 minutes.
It is now 8:00ish. Still no delivery has arrived!
now i have been holding with, my comlaint for over 30 minutes.
Can anyone assist me
Desired outcome: Full Refund
Hawaiian Pizza
For years You had the Hawaiian Pineapple Pizza. I drove truck cross country, nothing was better than knowing you could order that pizza. Then all the sudden you cancelled it across the nation. I was so disappointed i never ordered pizza from the hut again. Now your advertisements say you can have a pineapple, ham, bacon pizza. Shame on you for canceling in the first place.. Still not purchasing your pizza, in fact Wal-Mart pizza is better and cheaper. Former customer for years..
Bait & switch - scam promotions
Please see pictures. Direct marketing sent 4 times in the ladt 5 weeks and now the main page on app. Not available at that location (2nd photo). Wrong, the store referenced DOES include Tastemaker on their menu - they don't know why it is "not available" online ehere it is advertised
Have called, written and even tweeted corporate customer service. Sent additional information upon request and sm always told that it will be reviewed. Five weeks later ads keep coming. Bait & switch. Corporate knows exactly what it is doing. Nonresponsive to consumer
Desired outcome: Response from Pizza Hut would be nice
Pizza Hut Reviews 0
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About Pizza Hut
Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.
One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.
Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.
Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
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Overview of Pizza Hut complaint handling
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Pizza Hut Contacts
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Pizza Hut emailscustomermaniac@pizzahut.com100%Confidence score: 100%Supportfeedback@pizzahut.com100%Confidence score: 100%Supportcontact@pizzahut.com100%Confidence score: 100%Support
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Pizza Hut address7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
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Pizza Hut social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024
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Most discussed Pizza Hut complaints
pizza hut is a thief!Recent comments about Pizza Hut company
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