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Pizza Hut
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1.3 11 Reviews 2954 Complaints
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Pizza Hut Complaints 2954

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R
11:48 am EDT
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When we were ordering our pizza we asked for the specials. The waitress told us the specials which was a large speciality pizza for $12.99. We were also told that the pan crust was no additional charge. We ordered a large meat lovers 1/2 snd 1/2 cheese lovers in which I was told I could get up to 3 additional items on the cheese lovers at no additional...

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H
2:31 am EDT
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To whom it may concern, I am EXTREMELY upset, and will never support Pizza Hut due to the treatment of staff and poor service in Cheney, WA address 2660 First street. I ordered food for my family, we were staying at the hotel directly across from this location, I placed my order at 9:53pm, and recieved an email stating delivery would be 28-38 minutes. I...

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Z
2:41 am EDT

Pizza Hut Ordered a pizza online, never received it

Have ordered several times and was able to be contacted by drivers with no issue. Now am told the wrong cellphone number was listed after waiting over an hour and calling the store directly. Pizza can't be delivered because they closed. Refund not immediate. I will not be ordering with you again and I will be telling anyone I know to not as well. Also I don't get to have any dinner now, such amaze very wow.

Desired outcome: Teach drivers to deliver correctly, I've done it and it's not that hard.

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P
8:08 pm EDT
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Pizza Hut Thin crust meat lovers pizza

I have ordered your thin crust meat lovers pizza for the last three times because it is my husband's favorite.

All three times I have requested they make sure the crust is very crispy.

All three times it has been crusty on top but the bottom is soggy and hard to even pick up.

I will not be ordering from your Marion IN north pizza hut again. Sorry but you have lost a customer.

Sincerely
Penny Owings
[protected]@yahoo.com

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C
1:57 pm EDT
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Approximately 4:45 PM eastern time, I called to place an order to be picked up at the Parkwood square location on US 301 in Parrish Florida. The man was so rude I actually hung up on him. I don't believe it was at the location I picked the food up at. I think it was a call center or something, because he asked me what location I was going to use. There are...

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T
3:13 am EDT

Pizza Hut not getting food on time

Hello on May 22, 2021 we made an order and only got a part of the order I called talk to someone at 7:10pm and she said she refunded the amount of what we didn't get and was having the food sent to us in 25 min. I tried calling back around 8pm and didn't get an answer I got though around 8:30-8:45 pm and I heard two people going back and forth then a women picked up and said the food was being remade and sent out to the house. I food arrived after 9:30pm and the bread sticks was hard and sauce was all over the bag.

it was 12 regular wing
16 boneless
breadstick
3 sauces

Thank you for your time
Tiara Osborne

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R
6:52 pm EDT

Pizza Hut Customer service

I have been calling for 20 minutes keep reaching some telephone bank they keep transferring me to a disconnected line. When they ask for the address I don't have it I'm at the Luxor in Vegas they refuse to help me till I give them an exact address. It's the Luxor the giant black pyramid. Not that hard but for me to go down stairs to ask for the ph# could take 2 hours the place is packed. Stupid idiots [censored] pizza hut

Desired outcome: I want free pizza

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E
4:49 pm EDT

Pizza Hut Lack of dine in options

Call it any way they like it but the stores around here are dead most of the time now. No dine in option means they lost 100% of their lunch crowd and the supper buffet crowd two nights a week or whatever it was. One store went bankrupt almost immediately into the announcement that the corporation claimed was due to Covid, and while much of the public at that time thought that location was jumping the gun a little, in retrospection, perhaps they were the smart ones. The others have mounting bills, fewer staff, more work, fewer customers, lost jobs, cut hours and wages, less profits — I pass by after school and work every day, multiple locations, all empty — not one person there ordering or picking up, and delivery business - almost nonexistent, almost. Additionally, they reopened dine-in over in the UK in July 2020 during the height of the Covid pandemic and long before vaccines were available so are they really trying to feed the American people the load of bull about safety? Yeaaaaa Sureeeeeeeee Pinocchio. Tell you what - you keep feeding that line of bull, and I'll call Dominos for my take out and go to Snappy Tomato for my dine-in — how's that work for you?

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M
4:14 am EDT
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May 10th, 2021. I ordered a dinner box and 8 wings the food did not taste right, the delivery driver got to my door and knocked very loud and also threw my food on the floor. I think he ate two of my wings because when I got my wings there was only six. I filed a complaint about four days ago and nothing has happened still I want a full refund of 17.76 and I don't think I will order from there again.

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A
12:47 am EDT
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My name is Allison. I placed an order at Fountain Valley Pizza Hut on May 21, 2021 at 8:00 PM and was overcharged for the pizzas in person. The total stated online and on the phone was $22.98. When I arrived in person, I was charged $26.98. The girl decided to automatically tip herself $4 without my knowledge. The girl also deleted details of the order but the order was place. Call the store to confirm in their system.

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7:09 pm EDT
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I went to pizza hut today on Congressparkway, Athens, TN. I went into the store to place a togo order and wait for it. The kid at the counter told me I had to place my order on line. Now are you kidding me this is an open restaurant with customers sitting and dining In and I have to place a Togo order online did they? Ridiculous!! Could not believe it. Oh well left and went to Papa John's they were happy to take my $80 order.

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A
11:15 pm EDT

Pizza Hut About my payment

Respected sir/madam

On 20/04/2021 I order pizza online for confirmation I call the call center but they told me my transaction was not completed.
So I complete the order in cash.

But on 24/04/2021 from your side they complete the transaction I attach my bank statement.
please take the necessary action

RESOLUTION OF MY COMPLAINT:
REQUEST A REFUND
thankyou
Ganesh Babu
[protected]

Desired outcome: please take any action

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5:54 pm EDT
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One week ago my husband ordered Pizza Hut via delivery with absolutely no problems. Today I ordered delivery and was told we were out of the delivery range. The person put me on hold for 13 mins. I call back and no one picked up for 5 min listening to the automated system. I call back again they hang up immediately. And then I call again and the guy know...

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C
12:35 pm EDT
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On 5/4/21 @ 500pm my family had 2 large pizzas and breadsticks delivered to our house. One large sausage and pepperoni and the other was a ham and bacon. None of my family could eat more than 1 slice. These pizzas were salty, not just a little, but it was a lot. My tongue still stings today. I called the manager of Albion Pizza Hut, told her the problem...

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A
6:14 pm EDT
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I waited for over 10 minutes after receiving notification and calling to let the store know I was there before my order was finally brought out. The man who brought it said nothing, just handed me the food, turned and walked away. I had to call 3 times, and the third time I was hung up on. I was planning on canceling my order and demanding a refund when he...

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D
1:31 am EDT

Pizza Hut Failure to provide correct order and poor food quality

Pizza Hut 026607 date 4/30/2021 ticket number 0093
Order was missing Chicken wings and When I called to get the item
the Manager said I needed to come get them or pay a delivery charge for the
wings. I took a refund on the wings after my family told me the pizza's that
we did get tasted very bad. This was not acceptable to me and I feel if the Pizza Hut staff is not interested in giving customer service they are not interested in preparing a good product. My wife reminded me there are other
pizza company's in town that can do the job.
David Mesnard
[protected]

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7:53 pm EDT
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Hello my name is Sarah Tousley, I order quite regularly at the Pizza Hut in Craig Colorado, at least twice a month. However today 05/01/2021, I ordered there for my family, my mom and two sons, and I. I spent about 60$. Mage food was great, right on time, delivery driver was great as well. However my problem is this. I had a young lady whom use to babysit...

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7:50 pm EDT
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I live in Wetumpka AL and we have a Dominos which is like eating a garlic raw. And Pizza Hut will can't even get a pizza delivered or take an order. And it's 6 pm on a Thursday cant get a pizza called oh we are closed WTF. Tried to order a pizza last weekend we can't deliver until after 5pm its 3pm ridiculous. I swear if Marcos or papa johns here people...

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9:58 pm EDT
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I give every place three strikes and I gave them four my bad!!! So many cold pizzas, no flavor, poor customer service, this company is quickly going down the drain and good riddance!! This last time the manager insisted she only remake the order and not give me a refund. I am livid!!! Had to call customer service above her store to get a freakin refund on a...

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7:48 pm EDT
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I ordered pizza and wings from your store and the wings container leaked sauce on my cars fabric seat and now they are ruined! The only thing the lady at the window would do it give me a more napkins. Now I will have to get it shampooed to get the sauce stain out and I want you to pay for it! This is completely unacceptable!!

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
How to file a complaint about Pizza Hut?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about Pizza Hut on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

By following these steps, you can effectively file a complaint or review about Pizza Hut on ComplaintsBoard.com.

Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review I spent 4 hours online trying to order and then place the delivery but I never got anywhere . place a delivery was posted on Dec 20, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2965 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
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    United Kingdom
    8800 100 1958
    8800 100 1958
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    Russia
    600 569 999
    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
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    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
    Click up if you have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number
    United States
    +44 330 123 0790
    +44 330 123 0790
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    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
    Click up if you have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number
    Canada
    +33 351 860 038
    +33 351 860 038
    Click up if you have successfully reached Pizza Hut by calling +33 351 860 038 phone number 3 3 users reported that they have successfully reached Pizza Hut by calling +33 351 860 038 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number
    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
    Click up if you have successfully reached Pizza Hut by calling +40 212 101 010 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +40 212 101 010 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number
    Romania
    +351 222 444 222
    +351 222 444 222
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    Portugal
    +46 86 638 895
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
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    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
    +65 62 353 535
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    Singapore
    More phone numbers
  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Pizza Hut contacts
Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category

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