Pizza Hut
Reviews and Complaints

Poor service cold food no follow up on complain to much bad experience this pathetic even I feel so bad sharjah muwailah commercial branch

The store is supposed to be open at 11 am. No information on the hours are given. Just. We're not open. Then hangs up. Very rude. My phone number is [protected]. I just want to order a pizza.

I placed an order online for a large 3 topping pizza and a 12 pc wing (buffalo mild) I called in at 11:45 to let the manager know that the pizza was supposed to have been light sauce and it didn't come over to them such as light sauce the male that answered the phone named Raymond told me it didn't come over as light sauce and he refused to make another one because of that I even asked could I get it tomorrow because they are closed he told me no I could file a complaint and he's not going to replace it at all due to it not being ordered like that. Raymond's customer service skills and handling complaints is horrible and it wouldn't have cost him nothing to replace it either way. If you look up all my previous orders they are all light sauce every last one of them that I order for myself and I 'know what his problem is but he don't need a job an/or he needs to be retrained or replaced you do not ARGUE with a customer period.

Anetria D. West
date of incident 11/3/2020
Time on receipt 22:15
order total $34.71
At this point Id like my money returned and the food remade as well as this particular person Raymond don't need a job at all. A BBB complaint will be filed as well because you do not ARGUE with a customer good bad or indifferent. I still have the receipt as well as the time that I called him to let him know that the food wasn't made correctly

OCT 02, 2020 At 6:57 pm, I placed an order by phone #[protected] to be picked up at N. Henry Blvd, Stockbridge, Ga. ticket # 0108. I was told that it would be ready in 15-20 minutes. I arrived after 15 minutes. After paying for order I was told it would be 5 minutes which was fine. The problem is that the order wasn't ready for a total of 45 minutes. It was given at me at 7:38 pm. When I got home and looked at pizza, it had green peppers which I requested that I did not want any green peppers. I would like to request a refund . We removed green peppers from pizza but you could still taste them.

Ordered a large 1- topping pizza and a large speciality pizza (veggie lovers) on 10/01/2020 at 6:32 pm tried to use coupon for $22.99 coupon code 32. Would not accept coupon. I tried several times but nothing. I ended up paying $48.46 for delivery of the two pizzas, more than 2 times the amount of the coupon. I did not realize the amount until after the order was placed.
Thank you
donald wilbanks
[protected]@aol.Com

I called the Irwin Pa Pizza Hut I requested a coupon order. She was rude. Just tell me what you want. Ordered 3 topping pizza, bread sticks and 2 liter Pepsi. Told her again I had a coupon gave her the code UT $15.99 . Told her pickup she told me the price was $18.01 even with 6% PA sales tax the most it should be was 16.95. I arrived called for pick up at car he said I needed to come in and pay I hadn't paid yet. Never was I asked to pay over the phone. I had 18 dollars cash waiting. I went in this time a gentleman told be it was 18.01 I questioned it showed him the coupon and he could not tell me how they got that number. He tried 3 times in the register and came up with the same. I told him forget it and gave him the $18 and walked out. He was clueless that he could have put the 15.99 in the machine and press tax and come up with the correct total.
Very dissatisfied with my service. I love your pizza but it will be a long time before I return to that store. Thank you for your time in this matter.

Saya masih tak dapat gaji bulan ogos, padahal hari ini dah 16hb sept. Sila lah bayar, jangan nak buat senyap je. Jangan sampai buat aduan di jabatan buruh.

HELLO;
I order 2 pizzas to be delivery to the trunk of my car, when I get there I called the number to let them know about I was the so they can delivery my 2 pizzas to the trunk of my car, when they told me no they cant due to a warning tornado in effect, which I said of course no problem dont bring the 2 pizzas to my car I am going to go inside the store to pick up the pizzas, buy oohhh surprise I saw the employee getting outside to go to the mail box ? I dont understand why the employee can pick up the mail but, no delivered my 2 pizzas? so bad customer service please ask your employees to be more curtsied with the clients, this is unbelievable to accept and the pizza was uwfull bad no taste the douhg was really hard to eat? dont understand please pay your supervisor to fixed this issues . Thank you very much. is not in canada I dont have anothe place to do the complaind is here in florida cape coral cape coral parkway 821 w suite #1 zip code 33914

Hi,

My sister Erum shaikh ordered pizza on 18th August, 2020 for a friend. Her mobile number [protected].

Due to some error on Pizza hut website, she made the payment through debit card but it did not went through.

She placed the same order again and it was successful, but the money was deducted twice from our card.

she called pizza hut and explained them the case and they immediately cancelled the order and assured that the money will be refunded.

It has been 3 weeks that we did not received our refund, and when I called them today they did not speak properly, they were rude and said we cannot do anything without trying to understand or solve the problem.

I am attaching the screenshot of the call when we placed the order, the bank message for deduction twice for reference. Please look into the matter.

I need my refund of amount AED 65.50 and they really need to learn how to speak with a customer.

You can reach me at [protected]

Ordered on line went to pick up order and parked in the curbside pick up area
Pushed the i'm here on the app and waited 15 minutes. I finally walked inside and said i've been waiting and nothing. They said I should have called and the # was on the cone. They were having problems with the app, you can check that i'm sure. I said i'm not eating something sitting in a warmer for over 20 minutes, the your manager said well I would eat it. I did 'nt ask if she would eat it, it's my food and my money. I said either remake it at a discount or refund my money, she just turned her head to the side and looked at me, I said your boss would approve of your looking at me like that she just did it again.
Then linda came over got involved and said to me "why are you still talking"
They said this is all on video and sound so please check this out.
I don't remember being treated so rudely by anyone. I am in business for 41 years and everything in a service business is courteous and prompt. I don't fell i've received either. I don't believe this is the first time either got involved with customers like this it was to easy for them. The other employees went on about their jobs.
Dean lipscomb [protected] [protected]@aol.com

On two occasions within the last two months I have not received my reward points. June 21st and August 23rd. I have included a pic of my orders.

Thank you,
Leslie Estes
624 North Street #2
Richmond, Ky 40475

[protected]@gmail.com

Ph# [protected]