Pizza Hut
Reviews and Complaints

I went to Pizza Hut on 5/31/20 and got a pizza. It was about 5:00 so I am expecting a fresh pizza for supper. I know they usually show you the pizza before leaving. But they didn't in this time, so when I got the pizza home the bread was hard and the pepperoni was hard too. I was really disappointed so I called and they said for us to bring the pizza back. Well this is my first pizza since I was allowed to go out. I decided to try getting a pizza big mistake!
I promise after my first bite, i never toke another one. The thought of having to go back out wasn't happening. So I thought I would write you with my complaint. I haven't had problems with your company before. I just wanted to be compensated in some kind of way. I'm not trying to get a free pizza for nothing. Money is tight these days and I thought I would treat my family.

I called to place my order on may 30, 2020 /[protected] they told me they were [protected]@6pm I said ok. She said call tomorrow before 6pm so I called back today to place my order on may 31, [protected]@ 3:50pm she they closed I said you told they don't close until 6pm yesterday she said she really didn't know for sure if they close or not like someone was telling her to say that and they have been delivering here then they say they don't. We were depending on our delivery like we usely do. Why are they lieing and they talk to me like they don"t give a dam! 2-days straight no service we have nothing to eat we were dependind on pizza hut again!/no-more.

The employees who work under me and myself are getting miss treated during this pandemic. We have a broken A/C unit that we have to call someone to come fix everything time the weather changes for it to still not work. It will be 85° out side and it'll be 90°+ inside. They have skipped over me for a raise. I have been with them for 1 years and 6 months been doing everything to get promoted to GM and I have seen 2 people brought into my store as the GM. I just found out yesterday that a manager that has only been with us for a few months just got salary. They are also racist we have a total of 3 white people who are all males including me. Something needs to change or y'all are going to lose a very valuable employee that knows how to do everything. I kept this store going when our last GM just walked out the door.

Good evening! Kindly see attached file.
This is really gross, I literally throw everything right after seeing this raw chicken next to the other food. I feel sick and vomiting. Please take proper cooking of your food!

I had went to a pizza hut location recently and placed a order online for a triple crown pizza and when I started to eat it at home I realised they didn't add pepperoni. What's the point of a pizza without pepperoni? I hate making complaints but without pepperoni the pizza just tasted like the saddest veggie pizza I have ever had the unfortunate luck to eat. I don't want much, just maybe a replacement pizza or something.

this was back on April 25th. I placed an order online at 11:40 a.m. Saturday morning store number 301 in Bradenton Florida phone number [protected] Jasmine spoke very rude to me called me a liar after calling me right after I placed an online order they said they didn't have any pan pizzas it would be 2 hours when I like hand tossed and I said no I would write the two hours for the pan pizza she did not like this she told me she could not do that I told her I was a manager at Pizza hut for years I didn't care how she had to do it but we would really like the pan pizza and we were willing to wait two hours she was being very rude and hateful to me on the phone I asked her if she was franchise or the corporation and she hung up on me so I called back was on hold for over 5 minutes as to speak to the manager and it was her Jasmine I asked her why she hung up on me she said she didn't and called me a liar she got me very upset I do not appreciate it I order from Pizza hut all the time like I said I work for your company and PC for over 12 years Twitter she would be getting up probably getting call from her regional manager she said she was okay with that my order was at at $30 you know not a big order but we were all the time I would like something done I would like an apology as well. To this day no one has called me to apologize or to see any other information

The order had been place an hour and 40 minutes when I decided to call. I was immediately put on with the manager. I was not rude but I was stern. He goes into a spill about them running behind and he couldn't tell us that because it was an online order. I then told him that I felt like he should send us the order hot and of no charge since it had been an hour and 45 minutes. He then informs me that he can't do that. So I told him to keep the pizza. My daughter calls him back, his name is Garrett, told him that she wanted the pizza. He told her the reason it was late was because we didn't have the building letter on the order. Even tho we order from the Sparta TN pizza hut all the time. So he gave us 2 totally different excuses as to why we had not received the food. It was still another 35 minutes before the cold food was dropped at the door. He didn't even stay to see if we opened the door. He sprinted off and never looked back. I feel like we should be credited for this food since it isn't edible.
Thank you
I am Lori Tollison and my daugher is Kierstin Sims. The order was in her name.

I ordered the pizza from Rouse hill(Store no 1024)store today Friday 17/04 at 7.28pm and was meant to be delivered at 7.54pm but after waiting till 8.10pm i made a phone call to Store and was being told the order has left the store and will be at my place within 10mins, after waiting till 8.30pm, i called again and got told oh we were busy today because of Friday so i should get the order shortly, there was no apology and they didn't have any regrets that the order is delayed by almost an hour in fact they just ignored what i told them and the girl who answered said oh we will deliver the next pizza for free, come what a joke you are providing such a terrible and disappointing service today and you want to make up for that next time, i mean are you for real do you really think that i will order the pizza from Rouse hill store ever, and guess what my little daughter after waiting for such a long time for Pizza she slept hungry.This is not the service what we expect from brand like Pizza hut, they don't care about people all they care is just deliver cold, saggy pizza and charge the full amount from customers.such a terrible experience which i will never forget and order from this store ever.I would be shocked and surprised if Pizza hut doesn't take any actions against this store and investigate the matter .

Please be informed that your we order online Pizza Hut with our home address i Al Rahba city which accpeted

After 10 mins we received a call that we cannot deliver the order from your supervisor

1st they refused the location as it is in your online page available Al Rahba City

2nd the attitude of your supervisor was very Rude

The order number [protected]

Good day!
I want to complain about (142 Gulberg Green Islamabad Pizza Hut)
That is the second time when I am very disappointed about the quality of Pizza they made. Sorry to say its third class.
I have visited so many other pizza Huts in Rawalpindi/Islamabad all of them are up to mark. I try this because its very near to my home. They make a pizza like a dry Nan having few toping on it no taste of Cheese at all. Details of my order is as below
Invoice order no =[protected]
Amount of bill=3350
Branch Contact [protected]

Waiting for ur reply because I already spoke with their Branch

Salman
[protected]

I had made my order on two dates 10th and 11th April of amounting Rs.606 and Rs.208 but the order has not been delivered till dated and amount has been debited.

I want this to be fix as soon as possible as it was a pathetic experience from Pizza Hut for the first time.

I was a loyal customer but due to this incident it is shaken up and will not be able to trust this brand.

Shivani