Pizza Hut’s earns a 1.3-star rating from 2964 reviews, showing that the majority of pizza enthusiasts are dissatisfied with their meals.
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Did not cut the breadstick product into actual breadstick
I order some breadsticks online at the Lindell Blvd location in Saint Louis MO. 63108. I consider myself to be a very good customer order at least 3 times a month at pizza hut, has good food at reasonable prices. On March 1, 2020, I order 1 cheese breadsticks and 2 garlic breadsticks, went to go pick up the order and I opened the box and asked the young...
Not receiving all my orders
I ordered Pizza and breadsticks to be delivered and I only got pizza. When I called they told me I was lying. I told them I had a receipt, so they rudely told me they would make them and deliver them. My place of empolyment and I order her several times a month. I really dont appreciate being called a liar.. Please fill free to contact me [protected]@gmail.com
Read full review of Pizza HutPizza Hut carry out/delivery
I placed my order for delivery at 6 pm today (Thursday, Feb. 27). At 8:50 pm the girl FINALLY arrived. All I had was 2 $20 bills (which I'd told them WHEN I'D PLACED THE ORDER at 6pm!!! and they said, "No problem")... but the delivery girl said she couldn't give me any change. So I was supposed to give her $40 for a medium pizza and 6 wings?!?!?! ESPECIALLY...
Read full review of Pizza HutManagement
I witnessed one of the workers name krystal Revels working hard and she is sick and about to pass out and she was told by management that she could not leave she does not need to be there being sick and risking making everyone else sick as well and another person name Dustin Black is making pizzas in the back throwing up everywhere so hes having to run to...
Read full review of Pizza HutSo unsanitary
Thursday February 20, 2020 At 3:45 pm Cortland New York I had ordered two large pizza's and when i went to pick them up i was waiting for them to get done. I seen the lady that was making the pizza's cough in her hand and not wash them she did that a few times and then go back to making pizza's. That is so unsanitary with all the sickness that is going...
Read full review of Pizza Hutservice and timing what i’m complaining about
The operator on the phone was aggressive and wasn't helpful at all, and my I ordered my phone and I waited 1:45 min for it and then when I called the operator was saying no I was wrong but clearly I wasn't I even have the time I ordered in! They didn't even ask me why I'm canceling my order the operator said in a very mean way "ok enough I canceled your order, anything else?"
Please fix these issues and have a better customer service
hotel referral sheet.
I work at a hotel. Every time we refer a guest to order from Pizza Hut, the delivery driver signs our referral sheet. Once we get 10 signatures we earn a free medium specialty pizza and an order of breadsticks. We have always had these delivered and was only charged the delivery fee and a tip. Today February 6th, 2020 the manager told me they don't deliver...
Read full review of Pizza Hutnational false advertising scam
I tried to order your advertised $10.00 meat lovers Pizza. I was required to order on line. When it came time to pay the amount due it was $12.00. When I asked the reason why it said I had ordered extra cheese, a crust that was extra plus another topping. I had not ordered them so I went back to the original order screen to try to order the special again and pay attention that I did not click on additional items. I only clicked on (regular). Again there was a $2.00 charge for extra items. I tried it again with the same results. I have read similar complaints on your web page. This is a scam of the worst kind. I will try again at another time and if it does it again you have lost a customer and I will put this on face book so you have lost my business plus I hope others. Do not send me a sorry you had problems letter, just fix it. I feel this is on purpose
Larry V. Bond
[protected]@hotmail.com
false advertising
I sent and email about how the pizza hut in Fresno CA was not honering your commerical for meaters pizza for $10. I was charged $12. It's upsetting that when your email Feburary 1, 2020 from your customer service department. Went on to put the blame on me. I did not use any other coupon or was it attached to any other discount offer. You Pizza Hut are doing false commericals. Shame on you.
Read full review of Pizza Hutcustomer service
I ordered pizza from here, called to see how long the order would take because it was over the time. Talked to the maanger Ivan and he said that the driver called when he was down stairs in the lobby, I let the manager know that I did not recieve a phone call from him. His tone was very rude as if he was trying to rush me off the phone. In the process of me...
Read full review of Pizza Hut and 1 commentwas charged but never received my pizza
tried to order a few times, waited then called the store they said they never received the online order. that was on 1/24/2020.again on 1/25/2020 i tried to order and received nothing. so i went in and paid cash. looking at my credit card statement it says it was posted on 1/27/2020 ref# 2443106dablwv691
my name is paul foy i live in el dorado, ks, if this could be fixed, id appreciate it. [protected]. 2610 country club rd #9 el dorado, ks 67042 was delivery address
meal for 4. super family
This is Complaints against order No. [protected]. I ordered at about 12:00 PM on telephone No. [protected]. The customer care representative assure me that, this order will be delivered in 45 minutes or maximum by 1 hour. At about 1 hour at 01:00 PM I called again. But the person received my call told me that your order is on the way & will be delivered...
Read full review of Pizza Huttrying to make me pay double pay for a soda
I ate lunch at the afore mentioned pizza hut today. I ordered the buffet and a diet soda. When I got ready to leave I had my nephew go up and ask for a to go cup for my unfinished soda. He was informed that it would cost $2.19. I told no I didn't need soda in it just the empty cup. He said"I told her that." I went up and explained I had already paid for the...
Read full review of Pizza Hutterrible manager, crap food
I wouldn't even give you 1 star, if there was a minus star available. I went in to order my pizza because your app never works correctly. I tried calling but they never answer. So i went in, got over charged for my pizza. Took it home and we started eating. It tasted like a microwaved, over cooked piece of [censored]. I took it back, waited for the manager, who...
Read full review of Pizza Hutservice
On January 22, 2020, I ordered french fries and 8 Piece - Buffalo Medium - Breaded Bone-Out Wing for lunch at 12:18 p.m I went to pick up my lunch at 12:35. No one was at the counter, I yelled hello twice and no one responded. I opened the door to look inside to see if someone was there and a guy said I'll be with you. I waited 10 minutes 8 minutes and no...
Read full review of Pizza Hutthe pizza was cold and we found a hair.
Jan 22, 2020, My husband and I ordered lunch and when they brought it to our house, it was cold. And the driver was rude. We ordered a regular cheese pizza because our grandkids where coming over to visit. Our oven is broken so we could not re-heat it in the oven. When our grandkids arrived we took them to "Gold Star Chili". When we got our new oven...
Read full review of Pizza Hutdine inn's closing
We in Tennesee are upset that so many of the Dine Inn Pizza Huts are closing We have always enjoyed taking our kids now our grandchildren to dine in and eat By far Pizza Hut has the best pizza ever and most places will only deliver within 5 miles leaving much of us to not be able to enjoy that as well and once you put a hot pizza in cardboard box and carry home it is not as good as the dine in experience wish you guys would reconsider closing the dine in locations
Sincerely,
Very Loyal Customer
rude delivery driver
I manage a commercial store and order usually once a week online from the local pizza hut here.
While i do understand that delivery drivers count on tips from their customers as part of their wage, i wont tip them.
Pizza hut already charges for a delivery charge, i am not paying twice for this service as long as pizza hut charges me this fee.
So i spend anywhere between $60.00 to $100.00 a week on lunch for my employees only to be treated rudely by your driver because i didn't tip him.
This will be my last order, and coming from a location that sits empty with the exception of lunch time i would figure they cant afford to lose business. Well there goes my 60 to 100 @ week.
What ever happened to service with a smile ?
management
i am a driver at the pizza hut in Miami on 1/17/20 i was given a order outside our delivery area, the manager became rude and insisted i take it, when i refused to take it i was sent home and suspended the next day by the area coach who already had the suspension papers written up BEFORE talking to me. i want to talk to HIS BOSS!. i have worked at pizza hut...
Read full review of Pizza Hutorder special ingredients requirement
I have place an order through Otlob last night and it arrived late 30 mins, its ok not the problem, but I have asked for Onion free in my vegetarian pizza however it come to me with lots of Onions, placed a complaint for Otlob customer service and they replied four times that someone from Pizza Hut will call me back but in vain, and till now I am not contacted and the vegetarian pizza laying in the kitchen for someone to collect it.
Really disappointing from the way you deal with the complaints and the careless you are showing to your customers
Pizza Hut Reviews 0
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About Pizza Hut
Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.
One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.
Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.
Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
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Overview of Pizza Hut complaint handling
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Pizza Hut Contacts
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Pizza Hut emailscustomermaniac@pizzahut.com100%Confidence score: 100%Supportfeedback@pizzahut.com100%Confidence score: 100%Supportcontact@pizzahut.com100%Confidence score: 100%Support
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Pizza Hut address7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
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Pizza Hut social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 06, 2024
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I just want to say that I am a new employee to Pizza Hut have not worked there a long time. I am learning new skills on how to have better customer service. And all this fee talk there is a delivery fee on all deliveries because of gas costs! Also sometimes we go through extremely busy rushes and the time typically is 20 minutes for carry out and 30 minutes for delivery. The tax brackets are set by governments and voters... cost of living in the United States changes so does the prices. As a customer service representative in training it’s hard sometimes to adapt from one customer to the next because they all have different personalities some customers are very understanding and kind and patient some are not! I will say I will try to provide more information and be a non aggressive customer service representative! Sincerely Jacyln Marie Ford