Pizza Hut
Reviews and Complaints

My husband works for NPC pizza hut in tennessee. He started there a yr in a half ago as a delivery driver. He has worked his way up to senior shift manager and has been through two stores and 5 gms and several employees. Current the training rgm walked out today and he was training my husband for rgm well when the area manager came in today she informed my husband she qas bringing a girl from another store that he wasnt ready just yet. This other girl was reason he was moved ro his current location. She leaves early everyday never completes her job duties and very rude. Now hes been passed up for this position twice and NPC has hired outside the company or moved one shift manager up to gm. Hes never missed without real emergency and always on time and comes in or stays over. He has been only long lasting employee between the two stores for almost 2 yrs. The turn over rate and the area manager just doing whatever is crap. Hes been dedicated thru 5 rgms and like i said several several employees.. Sad!

I order two pizza on the 12 of December. They were one medium size cheezr pizza and one large stuff meat lover pizza. On upon ariving. The customer service wasnt very well. They took there time so i begain to rish out of there. When i got home my cheese pizza was burnt and my meat lovers did not have have a lot of meat on it. Then i relauzed that they neve4 gave me me any cheese for the pizza. I ended up givinf it to the dogs because didnt look so good .

I have complained now twice about the same issue once on 9/11 I'd 288861 and again on 21/11 295887, I received your standard response about a voucher being sent which we never received however we did give you another chance and order again only to get the same service as before took too long to deliver and the pizza was cold. So I complained again to get the same standard response. Can you not read my complaints fully and come back to me with a full refund of the 2 orders as I have previously asked I have given you another chance and get you failed again. I would also recommend more staff at your Sutton I. Ashfield store if they can not deliver pizzas on time.

I placed one order through mobile application but message shows on application that there's some issue with payment again I try to place order same message i got on app but got messages from bank and they deduct amount from my card, I called pizza hut to check on my order and informed them about this incident, I request them to send one order intead of helping me they cancelled my both orders. I awaited one hour and again I called on helpline your representative asked me to place another order through website. I don't want to waste my more time. Your mobile application is not working properly kindly fix it and I'm not gonna use your services again, I hope my bank will refund my amount bank if they don't then keep it. I will happily donate it. Thanks!

I called for delivery of a small pizza 2 orders of bread sticks and 4 cups of cheese. Order arrived earlier than they said which was good. Well took bag from driver went inside and realized that he didn't give me the pizza so I ran outside to catch him and told him that I didn't get the pizza. He looked in his bag and said all it fell out of the bag, so he picked up the box and the pizza fell out of the box and on his car seat at which point I said that I didn't want that pizza. I had already paid him and tipped him so I told him to just go back and get me another pizza he said no problem. 30 minutes later no pizza so I called the store and couldn't get an answer. I called 7 times no answer so my son went up there. First they told him that the delivery guy hasn't been back so they don't know what he is talking about so my son tells the guy what happened and then all of a sudden the guy says all yeah that pizza already left for delivery so my son came home. Well 20 minutes later still no pizza so I tried calling 5 more times no answer. By now I am very upset so I go to the store myself. I ask for a manager and the guy says I'm the only one in charge so I try and tell him the problem and he tells me I will have to wait while he gets these orders out. Well 15 minutes later he is still not dealing with me so now I tell him that I already paid for my food that I didn't get so he needs to deal with me. Phones ringing off the hook no one answers them so I finally get loud with people lining up to get their food so he finally comes over and rudely says what's your phone number so I give it to him without saying a word to me he goes to the register and comes back and puts 5 dollars and some change on the counter doesn't say a word and walks off, I ask his name so I can file a complaint and he ignored me. I stated that I was going to contact the corporate office and he replied good luck. Not sure how you run your business but if something isn't done in a timely manner I will file a complaint with the better business bureau.

Hello,

Upon order a order online the estimated delivery time was just over an hour. When I completed my order the estimated time for delivery jumped to over 2 hours. When I tried to call and ask about the complication I was disconnected. Called back and was put on "hold" but could still hear the kitchen staff.

I'm currently still waiting on "hold" to either cancel or understand what the actual wait time is.

Thank you,
Cassie

I have order Pizza Hut three times in the last week and everytime I got my food it was cold and the pizza was missing the toppings and I order a dinner box and they had cooked the breadstick and cinnamon stick together which was until me and my kids try eating them the were bake together like half was bread stick and the other half for cinnamon stick nasty and I didn't want to be a b and let it go but I would like something done bout this because this is crazy and Pizza Hut is my go to guy for quick fresh and hot dinner after basketball practice and late games and one time the manger fixed it but lately I been called a liar and nothing been done.

My name is Catina. Tonight I ordered a large pepperoni pizza online to be delivered to my son in Andalusia Alabama. After I ordered it I later received a call saying my would not be delivered because they was closing soon. I asked what about my money for the food. She said oh if you paid with card we cancelled it. I was very angry and felt that the way this transaction was handled was unprofessional. And I am very disappointed. I am a assistant general manager of a taco bell in Maryland and I would never allow my team member to talk to or treat a customer in that manner. Very unacceptable. 😠

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