Pizza Hut
Reviews and Complaints

Dear people, I went to my near by pizza hut to get one of your 7.99 large pizzas, they charged me 2 dollars extra for the crust I choose and I ordered a thin crust and they made me a hand tossed pizza and the lady said, oh we don't do thin crust? But anyway, my 7.99 pizza cost me almost 12.00 when it was all said and done. My name is Richard Holzapfel my address is 3918 terrace drive 68134 Omaha Nebraska, just wanted you to know that I was not happy about this, thank you.

client #80024
I ordered MyBox from pizza hut worth dhs. 100 from the website(22/11/19). there was option for 8 sides. i ordered 3 garlic bread, 1 wings, 3 potato wedges and 1 BBQ rolls. when i received my order, 3 of the boxes had only wings and one box didn't even have any sides, only pizza. i never trusted online ordering for pizza hut but still ordered from there and now i regret my decision. This is not the first time pizza hut has cheated its customers via online ordering. i want a return of the order.

We ordered online friday last week these two pizza flavours and they were superb and we were so satisfied!

Thus, we reordered yesterday again and this time, we were totally disappointed!

First, the cheese on stuff crust was barely present at all! Paying extra for something we didnt even see, taste and feel was a waste of our money! It was like an ordinary crust with a very very thin layer of cheese attached to the crust itself!

Second, the ultimate cheese pizza was ultimately not ultimate at all! The buffalo white cheese was not present at all! Instead, very very tiny pieces of white cheese (not balls) were scattered in barely each slice of pizza! We didnt see, taste and feel that we ordered an ultimate cheese pizza flavor! It was just an ultimately waste of money!

We were so disappointed and we felt cheated, pizza hut uae!

Lei
[protected]

I am felt sad, why pizza hut still doing poor service still can running their business, really disappointed, few year ago, they already always delay delivery time and no contact me to inform at all and I have call lot to center and make angry. Actually few year I have stop few year not order pizza hut at all, but I still keep little hope and try again order from them, may be they have do improvement may be?
But, today, my worry is happened again, first in order hot line pizza hut mentioned delivery time is one hour, however I felt worry since 55min still no one contact me, then I called hot line to checked and officer reply my order is on the way, after I wait ten minutes still nothing, I call hot line again and officer said will asked restaurant people call me . I wait another 5 minutes round only rider called me said he will send in 10mins time, since we are angry so much and asking him r u sure can make his promise, if not please don't lie us, at the end, he really cannot make promise send in 10min, I have to cooked myself to settle my diner. Why all this just happened like usual, they no need take risiko and allowed the thing continueing happen and never end, why they still can doing business even this poor service, now, I will not try again your restaurant, I will give chance to dominoes, I will share all this bad experience to all my friend.

I called to order 2 pizzas, today 2/11/2019, 90% cooked at 6:30 pm, and I have received the order over cooked, I called the complaints, and I asked them to exchange the order with the right one, also I have contacted the branch manager of El Nozha Elgedida called "Mr Sameh Abo Taleb", he was talking in a very disrespectful way, asking me to send him a pic on what's app from my personal phone, which I considered offensive, not believe me first, second to invade my privacy . So I have called the call center like 8-9 times to complain same problem till now 11:34 pm and no one responded with an action, every time I call I stay on the line for nearly 20 _ 40 mins waiting on hold . Honestly the experience itself is a failure and disappointing, I like your pizza, but I will never order from your company again as I have mistreated yet no action taken and no one to talk to, it is a shame that your customer service system isn't a complete failure when your product is highly satisfying. I am shocked and disappointed in your company.

I called and ordered 3 pizzas and was told the amount I needed to pay. When the delivery person arrived he had 4 pizzas and told me I now owed more money. When I refused to take the extra pizza I was told he could not take it back and that I had to call back the call-centre about the mistake. When I did this I was told I needed to call the store that delivered the pizza. After looking on line for a number for the store I was only able to find the head-office number for pizza hut in Lisbon. I called the call centre again hoping they could give me a number and was told that because I took the pizza it was now mine.

What kind of customer service is this?

We (friends) normally visit to PizzaHut same branch, since last few times, we noticed that there are some ingredients missing specially Pineapple while order salad bowl. When we asked for it, they replied that Pineapple is short in market. What is it? We pay very high amount for some quality food and time and ...

We request to look forward into this matter.

Thanks & regards

Imran Ur Rahim
Cell # +[protected]

31 Oktober 2019, Khamis. Saye dgn family mkn dkt Pizza Hut Segamat, Johor. Mulenye saye dtg okey je. Sampai lah saye panggil seorg staff ni utk htrkan desrt saye tapi muka dia berkerut & cara dia berckp buat saya sakit hati. Then, saya panggil dia lagi utk bungkuskan makanan tapi muka die lagi berkerut mcm saya nak cari gaduh. Mcm saya ade masalah dgn die pdhal awal saya panggil die saya ckp elok elok kot. Bkn nye saya tengking dia ke apa. Saya ada tgk cara dia layan customer yg ddk tak jauh dari saya. Gaya customer tu mcm org org kaya sikit. Cara staff tu layan customer tu senyum lebar tapi bila saya panggil muka berkerut. Memang staff tu nak layan customer kena ada level level ke? Alahai mcm acah acah bagus je. Staff yg ambil oder dgn manager okey je peramah. Tapi sampai dkt staff yg saya panggil tu dah menyampah. Saya mcm nak sound dia semlm tapi saya fikir org lain nak mkn dkt situ mls nak buat kecoh nanti org mkn tak selesa. Saya minta ambil tindakan dkt staff tersebut.

Please tell your branch manager and/or staff in Pizza Hut UMM AL QUWAIN BRANCH, UAE, not to tear down the bottom part of the receipt, just in case your customer wants to do the survey or want to have a 10% discount after the survey. It leaves us a very bad image and ethics of the company. It robs us the right of information and decision.

Please rectify this bad behavior . We are so disappointed!