Pizza Hut
Reviews and Complaints

Hi, I ordered cinnamon sticks and a large pizza. The pizza was great but the cinnamon sticks were hard and the icing was watery. I called back to complain about the cinnamon sticks and was told that there was nothing they can do about it . I ordered at 10:05 that night and the store closed at 11 so I called back the next day. I asked to speak to a manager Whose name was Ariana she told me that since it was the night before there was nothing she can do about it. Basically she was rude and unprofessional. She told me that the icing was The way it was because it was in the hot box. When I arrived there I ordered an extra icing so that one should have been good but it wasn't .

As I am walking into the Rendon, Tx Pixza Hut location; I hear shouting and cursing coming from an employee whom was speaking to another employee . While I wait for my pizza to be given to me, one of them shouts "get out of my f****** store " . Very unprofessional for anyone but especially an RGM. Or so it said on the name tag. The employee that was taking the harsh emotional beating then walked outside . I proceeded after her to assure her that she is better than someone yelling at her and I would put in a complaint because that is very unnecessary and disrespectful not only to the customers and the employees under her but to her self as well . There is NO NEED to curse and yell.
I believe the young lady that I spoke to outside was named kaylie. I hope this can be taken care of because you will lose many more customers than just me .

I ordered 156.06 dollars worth of stuff from Pizza hut in Smyrna TN and never received it. They said that it was put in as carry out and I specifically put it in as delivery I even have the email confirmation that it was supposed to be delivered. I've been hung up on, denied a manager, and put on hold for long periods of time. I just wanted to feed my family and this is the service I was given I am highly dissatisfied and would like something to be done about this.

This is like my third time my only order gets cancelled because my old phone number is registered on my account. I have updated my new phone number and I changed it every time I place a new order. I call to find out the status on my order to find out it got cancelled because the called the old number. The manager on site was not able to help me nor expedite my order. This ridicules that every time I place a order this happens. This might just be the last time I try to buy Pizza Hut for mad service and insufficient staff. I recommend to update your website to avoid unhappy customers.

Kathy Paez
[protected]

Ordered large pizza and breadsticks online. Walked in to pick it up and was not even greeted for 15 minutes and could hear employees in the back. I was standing with 3 other customers who were not greeted for longer than 15 minutes at the time I arrived. Also, every employee was wearing slide in flip flops instead of closed-toed shoes. This is not the least bit sanitary. This is the second encounter such as this at this Pizza Hut on S Kings Drive in Charlotte.

July 4, we ordered two pan pizzas with extra sauce on both with garlic butter crust. We placed order at 7:33PM. Took 2 hours and called because pizzas were not right. Manager told me to shutup. Offered $10 credit for $25 dollar order. I told her I wanted my pizzas. Received pizzas at 11:00 PM so I sent them back. Didn't know if she spit on them after the way she talked to me. I then called the next day and it sounded like the same girl so I just hung up. I am out of $25 and it was the worst pizza I had ever received. I told her it looked like it has been in a warmer for 45 minutes. Very insatisfied!

I tried ordering pizza online for over an hour, the website has changed, and it wouldn't let me proceed after submitting payment. I was trying to get a deal that if I ordered online and paid using my card I can have 50% off my order at menu price. So I called to get assistance, but I was insulted instead. I spoke to two different women, both were extremely rude and very unhelpful, telling me there is no such deal, laughing at me, covering the phone and whispering. They said there's nothing wrong with the website at all... meaning, there must be something wrong with me then!
Unbelievable! Will never order there again!

I have lived in Barnesville, Georgia, USA, for 20 years. When I first came here the pizza was good for several years. Then it went down hill. It would be dry and the toppings would be very sparse. I stopped going. I tried again about a year ago and it was the same even after I told them I did not want it to be dry. Last night I tried again. I told them that I did not want a dry pizza. There was hardly any sauce on it at all. The cheese was sparce and I ordered mushrooms on it, which were dry and also very few. Pizza Huts prices are much higher than any other pizza store in town. Your restaurant here is not going to make it if they keep giving poor service. I will not go again unless I am guaranteed that my pizza will be pizza.

I was on hold they hung up on me so I called back but decided to not order through them after a prior rude occurrence I had on a Saturday. In June I had a worker call me back and ignorantly tell me off. I am tired of Pizza Huts rude, ignorant behavior of their workers and Management who could careless yet treat customers just as bad. Pizza Hut needs to Revamp and Redo all of their Management. I have been a customer since they opened with intermittent business when I was away with my husbands military career. It is high time Pizza Hut clean hut their technology and their low class employees they hire and the piss poor managers who never take care of customers issues. Corporate needs to be more involved or shut down what kind if business are you running if your not involved either. Get involved . Open your eyes.

My name is Melissa and I work for pizza hut in Jacksonville NC and I been wrongly accused of stealing money without proof the management allows a driver to get her bank out the register I'm not the only one who uses it I was hired full time but I'm getting part time hours I was told by the manager it's not me but he feels like others need more hours than I'm getting the blame for anything that I do and if nothing doesn't get done I will contact news stations and my lawyer

We order frequently and once my wife's rewards program was due for a free pizza, strangely, all the info on her program changed, including her name and order history and any attempts to reach out to anyone at Pizza Hut have been met with rudeness and accusations that my wife entered incorrect information. Absolutely unacceptable. Being told that we are wrong by someone who is supposed to be heading up customer service is absolute disrespect.

on July 1, 2018 I ordered 2 medium pizzas priced at 5.99 each. However, my debit card was charged 12.47 and 11.08 for the pizzas. That is not the worst of it! I found a rotten tooth on a slice of pizza. I'm just thankful I saw it before I ate it. I was outraged. I am still outraged! I called them to request my money back. A young man who answered the phone said, "I will let you speak to the RPG." I said, "fine. whatever that is." However, nobody else came to the phone. The same young man came back on, and he was telling me what "my boss said to tell you." They were very rude to me and accused me of lying. I have been a good customer there for years. I told them I would be reporting them and I would tell everybody I knew personally and on social media. They were not the least bit concerned at anything I had to say. I have given them plenty of time and tomorrow I am calling the BBB and the health department. Enough is enough! They did NOTHING to address this issue. I have the tooth is a baggie and I plan to show it to the health department and the corporate office.

I ordered Two stuffed crust pizzas online both with hut flavored crust. I got thin hand crust with barely n e cheese on both so I took one back n complained. The manager didnt even come out until i told employee to get her since employee couldn't answer Any of my questions like wheres the sauce for the pizza n where is my garlic bread n why am i being charged a different amount then online. Manager finally came out apologized took my receipt n then [censored]ed my order up again I got a sausage meatball n pepperoni pizza with out the hut flavored crust n no sauces n my box again. After an hour of being there n pissed bc I missed work due to this experience I am not a customer anymore. Please help ur employees management or not understand the importance of properly doing their job if u want to keep customers.

I've been to this broken bow Pizza Hut, 703 Park dr. Several times and every time it's the same old pizza that sits there for 2 hours and no service I'm fed up with paying good money to eat at such a terrible establishment. I went there today old pizza sat on the buffet for 30 minutes while we waited on the fresh pizza to come out, we watch them take two fresh pizza out the oven and set them on the counter in the back the two new pizzas set on the counter in the back for 35 minutes before we got so frustrated we paid our bill and left, the new pizzas had at that time been sitting out for about 45 minutes and still hadn't been put on the buffet . Out of the whole hour we set waiting on pizza no one serviced us for drinks until we went to the front and asked. So much disrespect everytime we visit this place . Never again will I go back and never again will I encourage anyone I know to visit this establishment .

I ordered online with coupon 2 pizza large for 7.99 each and a dessert a Hershey smore cookies and the delivery give me the dessert wrong chocolate chip and the one pizza was charge 12.49 and the other 10.99.I need my refund as soon as possible.I need a credit for 8 dollar that Pizza hut charge to me over price.I'am disgusting.the ticket # 0205 the order was yesterday 07/04 at 9:55 pm Odalys Pérez 1600 nw 24 ct #L Miami.fl.33125

Valerie is so uprofessinal and disrespectful she didn't finish taking my order cause she stop to text on her phone she also gave me her attitude and yelling Everytime I walk in the from being a regular customer she has attitude or always texting on her phone she treats her employees poorly I brought this matter to y'all attention and hopefully get it resolved or I will go higher thank you!

Ordered online pizza.. Received wrong pizza so I called to inform store. Was told online ordering is sometimes wrong and they would send out another pizza but I had to pay for it. When I exclaimed I didn't understand why I had to pay extra if it wasn't my fault the lady then yelled "oh well" .. This is not the first issue I've had with employees rudeness at this particular pizza hut. I will not be ordering from there again and will let all of my friends know of this horrible restaurant

Originally I ordered a pizza back in May 2018. The box was crushed the pizza was doughy and they forgot my soda. So I was mailed 2 free pizza coupons. It took me a while to actually use them cause everytime i tried they were either closed when the hours posted said they'd be open or I'd totally get ignored when I walk in a store. The I had totally disregarded the idea of delivery since the first box was crushed. So I went in a store on Winchester in Memphis. I waited for 10 mins and walked out because I was ignored and the store was dirty as heck! So I went in another location and pick up my pizza and again it was doughy. The last coupon I tried to get pasta instead and they told me no.

Via phone at the KING, N Carolina Pizza Hut, I ordered x2 medium, hand tossed 2 topping pizza, brownies and 6 extra crispy chicken wings. On the summarizing of my order I had to correct the person three times on my order and reiterated several times that the chicken wings were to be extra crispy, no wiggling chicken skin- three times EXTRA CRISPY! I drive 20 miles to pick my order up and guess what? The chicken wings were not done as ordered- three tmes I said EXTRA CRISPY. I even tipped this person.
When I took the wings in to get my refund and them to keep the wings, the manager said, ' looks like you done payed already for these'. It's 2018, what grammar course did he take? He represents PIZZA HUT, scary. I will never order from Pizza Hut again, this i]s not the first messed up order I received BUT this time I said with great pain what I wants- EXTRA CRISPY for the wings!
Goo Luck & Good Bye

I ordered 2 medium pizzas and the pizza came dry without any sauce I shouldn't have to ask for extra sauce when the pizza comes with sauce. She told me it'll be 1hr in a half pizza came before time... Then once I tried to stop the driver he was rushed out the door.. Now have to sit her and wait another 1hr because she only have two drivers working.. This is the second time this has happened to me this is what that sent me .. I'm spending my money this should be better that what's it pose to be.