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1.3 11 Reviews 2954 Complaints
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Pizza Hut Complaints 2954

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L
7:24 pm EDT

Pizza Hut bad pizza / dry pizza

I ordered 2 medium pizzas and the pizza came dry without any sauce I shouldn't have to ask for extra sauce when the pizza comes with sauce. She told me it'll be 1hr in a half pizza came before time... Then once I tried to stop the driver he was rushed out the door.. Now have to sit her and wait another 1hr because she only have two drivers working.. This is the second time this has happened to me this is what that sent me .. I'm spending my money this should be better that what's it pose to be.

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W
11:48 am EDT
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Pizza Hut service/product

The order was incorrect. Pizza was not hot cinnamon sticks missing. Received 4 wings instead of 6. They were supposed to be honey bbq but received buffalo wings. Driver said he would return and bring the correct items and that someone would contact me. Neither happened. I want this to n corrected. Just give me my money back. My family and i eat Pizza Hut regularly. I don't think we will be eating there again.

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J
9:16 pm EDT

Pizza Hut total overall experience

On July 01 2018 we ordered pizza from your Flack Ave store in Alliance Ne online at 6:10. As of now it is 8:10 and we still do not have pizza. When we contacted the store their answer was that the delivery message we got at 7:10 was automated and that they weren't sure where our pizza was as they were short handed. This is the first time in a year we have ordered from there due to similar circumstances but we felt that since we moved close we try. We live 3 blocks from the store now. This service does not seem to represent what you advertise and has lost you my business and the business of my family and friends. So you can check the facts the order number is 3180701191025001183006138 placed 7-1-2018 for $32.07 to J6 Trailerville CT place online at 6:10

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C
5:00 pm EDT

Pizza Hut delivery

My name is Chris I live in Carrollton Georgia and I am complaining because I tried to order food for delivery on a Sunday afternoon and after placing my order I told the operator that all I had was $100 bills that they could please have change he said that they did not carry change for $100 bill which I think is absolutely ridiculous so I had to remove food from my order because they cannot break a hundred

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T
9:39 am EDT

Pizza Hut service

I place the order online and then I proceeded to place a second order by phone to the exact store and explain to their store personnel at Pizza Hut that it was a CASH transaction but they put it on my card anyway. Really disappointed in your employee and there lack of following instructions. The point of me making two separate transactions one online and one by phone was so that this wouldn't happen. Luckily I had enough money in that account to cover it or else it may have been a overdraft charge on my account. I think that things such as Financial mistakes need to be taken seriously by your business.

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L
12:22 am EDT

Pizza Hut medium pizzas customer service s’mores cookie

I have been a Pizza Hut client since I was six years old I'm now forty. My kids love love your pizza and I order from you guys at least twice a week I live on south beach and usually order the large pizza box for parties I order sometimes ten fifteen pizzas I order under my name my sons and my personal assistant he places orders for me usually Ashley helps me and I believe she is training to be a manager it's always great. Tonight I placed a order for only two medium pizzas a s'mores cookie for pick up they said fifteen min I live across the street fifteen minutes I go to pick up it's now another ten min I pay cash with a fifty and tip as always go for soda come back and the door is locked there all inside different staff And I'm knocking on the door the window for five to ten min and they ignored me I call don't pick up finally a employee came a entered and I said hello I paid here is my receipt and they stared at me I said u guys close at one it's 12.30 I ordered at 11:30 and I paid they told me you need to wait until the mgr gets back I said the girl with the nails and she came back as they all ignored the phone danced acted unprofessional turned away about five other customers and said your pizza is here and the cookie will take awhile I said can u please put the pizza in the oven and she huffed and puffed they made me wait fifteen min for a s'mores cookie I said what is your name where is the normal staff and she said their off well my kids aren't eating cold pizzas and the cookie pie I can take a picture of but bottom line it's deplorable it's unprofessional and obviously I've been a customer for quite sometime and the regular staff knows I tip I call in good comments I spend a lot of money I've had mistakes in the past or they forget something but this was ridiculous no customer should be treated like garbage they knew I paid they knew I was outside the door they knew the pizza would be cold and they knew the cookie was just away to disrespect me and act low class honestly not good for business and I spent over a hour calling to place the order seven times I got hung up on and I have my call log on the phone so I never complain ever rarely anywhere but it's a shame and whoever is in corporate a young lady named Ashley and another manager she used to work days now nights they are so professional so sweet so so so polite and their super busy they run the show they both need raises and promotions bc Miami is very difficult to find good help Ashley is a young girl that girl should be the face of Pizza Hut she takes her job so seriously and this is the first time I haven't seen her there take note of that and reward your star employees bc their impossible to find please make sure they know I said this also bc I try and try but nebere do the food employees hear the feedback

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B
11:25 pm EDT

Pizza Hut customer service / mgr rude and hung up on me

sunday july 1st 2018 10:00 made an order online it said pizza was being deliveredin 45 mins the pizza was suppose to be here at 10:02 but it didnt arrive until almost 11:00pm my wife politely called the business and the manager was very rude and acted like she didnt wanna help me and my wife she hung up on us. then my wife called back the next lady answered and was rude and said a refund will be on my card in 7 to 10 business days the hung up again. i have been a pizza hut goer since i was a kid this is bad customer service and those managers and employees acted like they dident wanna be at work. i think me and my wife need to be contacted by a pizza hut rep this is crazy they finally got here about 11:18 and at that point we did not want the pizza the lady couldent even back in our drive way she almost hit our car somebody needs to contact us asap to discuss this incident. thank you billy burchfield my number is [protected]

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F
11:07 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Pizza Hut pay

I worked at Pizza Hut for about a year. I recently quit. My reasons why are because they haven't been fair with my pay. I started as a team member and got paid 8$ an hour. After a few months I got a 25 cent raise. I later promoted to shift manager and was promised the 10$ an hour raise. On the computer it said I got paid 10$ so I never bothered to check the paylocity account. I trusted that they had everything correct. I always noticed my paychecks didn't change but I assumed I just needed to work more. I always asked for more management hours and even worked at a different Pizza Hut store just to get more management hours. One day out of curiosity I went on my paylocity account and I noticed it didn't even say I was a manager. It said I was a team memeber. I also noticed that not only was I not getting paid 10$ for my management but they changed my team member rate back to 8$. I immediately told the general manager and he told me he had contacted payroll so I could receive the money I worked hard for. He even told the area coach about it and he made me count up all my hours and so I did. They told me I would receive a check. I've waited about a month and I still haven't received anything. I tried contacting the area coach but I have been ignored. I don't know what else to do. I worked for that money. It's not fair they are doing this. A co worker, who is currently a manager there, told me that they are angry at him for trying to help me. I was the one who noticed it but I asked him if it seemed correct because I didn't know how to use paylocity. I asked him because I didn't want to go ask the GM if they were paying me the wrong amount and end up being wrong. I didn't think they'd make a mistake that big. It seemed liked it at the moment which later on was confirmed by the GM. He's also getting treated unfairly for no reason. I was the one who noticed it. I simply asked him to be sure before I spoke up. I don't understand why they would even be angry at him for trying to help me. Do they not want me to get the money I worked for ? I just simply want the money I worked for.

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B
8:03 pm EDT
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Pizza Hut pizza hut thornton colorado store # 4866

My daughter placed an order we got our pizza and s'mores cookie. When we opened the box for the s'mores cookie there were a couple marshmallows on a small part of a chocolate chip cookie and that was all. When we called the store to talk to them about it we were informed the cookie was so popular they had to cut back on the ingredients. This is not very good business. Called back because when I asked to speak to a manager I was disconnected. Manager told me they would get another one sent out I told her didn't want another cookie from the same day because they were not made right. Guess we can add Pizza Hut to most of the other food places not caring to much about there customers. I would like a response back that is the least your complaint department could do besides just reading this

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S
12:17 pm EDT

Pizza Hut poor customer service

I visited a location today in Atlanta GA and the customer service was awful. I visited this location before and service has been fine. I walked in and the two employees were handling something with a delivery which is fine. How ever I was not acknowledged, I stood there for a while and they both saw me. No one said hello or we'll be right with you. So, after they were done doing whatever I said hello to the rep and he just proceeded with " how can I help you", very dismissive. I placed my order and waited which seems to be quite a while as I pretty familiar with the establishment. So I stand up to check and I see that he's in the back and theirs a pizza which appears to be mine just sitting there by the oven. Maybe if his music wasn't so loud, he could focus. The pizza had apparently been there awhile. So once he saw me he came over and grabbed it. I asked if it was cold twice and was ignored. I work in the customer service business and that is no way to treat a customer. I took my cold pizza and left the establishment. Please send the staff for training in customer service . Thank you

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B
3:04 pm EDT

Pizza Hut pizza hut big box

The Pizza Hut on s Kong's drive in Charlotte North Carolina has really ruined my day . I have waited an hour and 20 minutes for my food and the store was only three minutes away literally . I had to call her after that hour and twenty minutes passed to ask if she could figure out where the pizza delivery guy was and She said my big pizza box was done within 10 minutes and that they had been riding around . I received no call from them and she was really nasty because I was upset from them not calling me . She wouldn't give me a confirmation that my money was gonna be on my card and she would've even try to give me the food for free being that I felt I didn't deserve to have to pay for it . She wouldn't even try to remake it so it wasn't no point in me even paying for something that's sat in that heater for about a hour . She lied and was very sarcastic . Everyone makes mistakes but they didn't even call me to ask where I was even though my building was on the same road three minutes away from them

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I
10:02 am EDT

Pizza Hut customer service twice

I ordered a cheese pizza about two weeks ago on the app using my points, my husband went to pick it up, he was told not here, I called to verify the location, I
told my husband that it was right place and they should have it, after 40 mins of waiting it was ready for pick up,

I ordered one more pizza on my app with free points and one on the phone, while talking to him on the phone he was frantic, he said it Friday evening and everything was busy and going crazy! I asked if I ordered the other pizza on line would be better, he said no. my husband went to pick up he said the place was like a zoo, disorganized, couldn't find my order on line, he paid for cheese pizza and the other and came home, after about 30.00 dollars, both pizza were soggy and not good, I don't know what happened to my points, and spent 30.00 dollars for terrible pizza.

I had to have a conversation with my son who loves your pizza that it is time to try other pizza. I understand the company is encouraging to order on line, but its unfair to people who don't use the phone or the computer. if you are using technology than the staff should know how to use it !

We are very disappointed with the service with app, emploI ordered my pizza twice through my app, one about two weeks ago, it was on my points, when my husband when to pick it up they didn't have it, I called to verify the locations and yees and the quality of the pizza

My name is ishie lalani
address is 2552 wyndam bay place
Apopka, fl
32703
[protected]

the store we used 883 semoran blvd in Apopka

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M
6:57 pm EDT
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Pizza Hut pizza

Pizza hut pizzas are over cooked, crust is so dry u have to have sauce to dip it in just to choke it down. We order extra sauce on them and still very little to NO sauce. They are dry over cooked just plain worthless. Think it might be time for new management. Someone should check this place out that know what the hell their doing. Will stop ordering from them as of today. Will take our money else where.

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A
5:54 pm EDT
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Pizza Hut pizza and wings

I ordered my pizza and wings online and they gave me a call and I went over my address and my order over the phone as well. They told me the wait would be about 45minutes. About a hour and a half goes by and I called several times to see where my food was the employee had no up in my face twice. About 2 and a half hours passed by and I didn't even want the food anymore so I called and spoke to a manager who apologized for the inconvenience but that didn't help me being hungry. I am very upset and this has never happened to me before with this company.

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A
1:45 pm EDT

Pizza Hut delivery online order issues twice

6532 QUINCE RD
MEMPHIS, TN 38119
[protected] accepted my order, my payment and didn't inform me that they don't deliver in my location. I called and someone said my pizza will be half off because it's late and they're busy. Than 30 mins later I called tlback they said they don't deliver. But money takes days to return, I waited hours, I'm hungry. And this is the second time I've had problems with this and the 1st time to hear they don't. Can let me know what to do because I don't have car and pizza hut is close and delivers.

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R
8:30 pm EDT

Pizza Hut 2 large 3-topping pizza

Hello,
I ordered 2 large 3-topping pizzas along with cheese sticks and a 2 liter Mountain Dew. The cheese sticks were fine but the pizzas were drastically over cooked. There was barely any sauce, extremely dry/hard. It was disgusting. I order often from Pizza Hut & I am very disappointed to say the least. I called the store where I ordered from & the only solution they had was to bring the delivered pizzas back to be remade. I was involved in an 18-wheeler accident a week ago & lost my vehicle. I explained this & they were rude and seemed to not be concerned. This has never happened before.

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L
1:08 pm EDT

Pizza Hut customer service

Pizza Hut has extremely poor customer service on South Blvd in Montgomery, AL. My order was not ready on time. I waited an additional seven minutes for a personal pizza. After waiting for the additional seven minutes, I was told again by the driver thru worker that I had to wait an additional seven minutes because they were behind on orders. That's unacceptable and unprofessional not to have customers orders ready in a timely manner.

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L
12:04 pm EDT
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Pizza Hut the employees

I think it is wrong for an employee to get fired over using to much cheese on a pizza but other employees can go out back and smoke weed and not wait on their customers and still have a job! I really think they should be drug tested and watched because this is very messed up! Something needs to be done about the rest of the employees at the Sophia Pizza Hut!

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T
11:03 am EDT

Pizza Hut customer service

on june 12 2018 I ordered the family pasta deal online with chicken alfredo pasta.After I ordered the manager called to let me know they were out of alfredo except for one pan, would I please take a pan of tuscani instead. I informed them I did noy like the tuscani but would take it instead this time.Upon delivery of order both pans were tuscani. So I called them back they informed me the alfredo had been burnt so they sent both tuscani.After being highly upset because i paid for something i dont even like the manager told me they would give me a $12 credit on next order.On June 28th I called to use this credit . The same manager told me it was not on my account and he did not remember the call and there was nothing he could do for me . I am really disappointed in the way I was treated. I know they could have made some effort to solve this as being a manager at pizza hut myself years ago I know they handled this very poorly.

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L
10:51 pm EDT
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Pizza Hut customer service

I order my food around 9:30 on June 27, 2017. The lady who took my order was wonderful. When my food gotten to my apartment was cold. I ask for a remake and the General Manager said my stuff was getting make. Now it's almost midnight and my food never was replaced. I will not ever order from Evan Mill Rd Lithonia Pizza Hut ever again. Please call me at4703155521. Lateefa Whitner

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
How to file a complaint about Pizza Hut?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about Pizza Hut on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

By following these steps, you can effectively file a complaint or review about Pizza Hut on ComplaintsBoard.com.

Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review I spent 4 hours online trying to order and then place the delivery but I never got anywhere . place a delivery was posted on Dec 20, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2965 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
    Click up if you have successfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have successfully reached Pizza Hut by calling 800 028 7034 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have UNsuccessfully reached Pizza Hut by calling 800 028 7034 phone number
    United Kingdom
    8800 100 1958
    8800 100 1958
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    Russia
    600 569 999
    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
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    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
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    United States
    +44 330 123 0790
    +44 330 123 0790
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    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
    Click up if you have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number
    Canada
    +33 351 860 038
    +33 351 860 038
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    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
    Click up if you have successfully reached Pizza Hut by calling +40 212 101 010 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +40 212 101 010 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number
    Romania
    +351 222 444 222
    +351 222 444 222
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    Portugal
    +46 86 638 895
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
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    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
    +65 62 353 535
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    Singapore
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  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Pizza Hut contacts
Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category

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