Planet Fitness
Reviews and Complaints

I had a contract saying my annual dues would be billed 8/1/22. I joined in April along with my daughter. The dues came out 6/1/22. I took a screenshot of my contract from my app. I called and spoke with Sandy at the gym in Salem, VA who was rude and basically called me "stupid". I looked a few hours later while on my way to the gym to speak with the manager and the contract has been altered. The contract now says I joined in April 20 and the dues would come out on 6-1-202 which isn't even a legal date. It shows someone altered this in a hurry. This is not a legal, binding contract. It would not hold up in court which is where I plan to take it. I have filed a complaint with the BBB and fraud charges with my bank. The manager and regional manager basically are telling me I am lying and using someone elses contract showing the 8/1/22 date. I do not know anyone else who uses this sorry gym so have no way of getting a contract. This was on my app and I took a screen shot of just the date as I was at work at the time. I didn't think I would have a problem since I had the proof and didn't think they would (being a business) and it being illlegal to alter a contract (a non-binding) contract at that. I went in and cancelled my membership due to the rudeness of the staff and the fraudulent charges. One of the staff members laughed in my face at which time I commented to him laughing wasn't a good look for him. I willl not let this go, I am an honest person and know what my contract said. I am asking for mine and my daughter's $39 to be reimbursed at once. According to my cancellation form, it says we have until 6/16 to use the gym, however, they immediately made my account inactive but we are paid up until that date. According to me, you owe me for the month of June as well. I would appreciate someone addressing this matter at once. I am at work and cannot upload documents on this secured computer. I have left my contract on the facebook review page for you to review.

I don’t like to complain and I am really glad you have given teens somewhere to go that is safe and healthy, however! The influx of teens dominating the equip, sitting on their phones, visiting with friends, etc. is going to run your paying members away. I am not the only one at the gym that is getting frustrated just trying to workout. My suggestion would be to have a specific time for the free members so the rest of us paying customers can get our workouts in outside of those hours. Thank you for reading this. I really hope we can get a solution or you will lose members.

While I see the nice gesture behind giving teens free access during the summer to the gyms. This is not ok with all the paying members that cant even get on any equipment because these kids have #1 no manners, #2 they do not respect the rule of don't hog the equipment #3 im paying and the pace is so crowded because of all the free kids. This does not put a good taste in my mouth as a new customer. VERY annoying.

On the 26th of April I cancelled my membership. The agent that helped me stated that he will debit the remaining balance on the 15th of May, he never put in the debit order to debit the amount. I saw that and phoned Customer care and payed the money into their account immediately just to get a phone call from an Attorney stating that my file has been handed over I need to pay them the legal fees after I already payed my outstanding amount

As a paying member it is very dishearting to have to workout around the high school kids who are not paying and are crowding the gym for the paying members. The gym is very busy and most of the time they are not even working out, they stand around and hog the equipment and have no gym ethics and I usually have to leave because it's too busy to get my workout in that I have planned. My daughter comes with me from work and there are so many high school kids that we are both planning on canceling our membership. I would be upset if i was a high school kid who is paying and now your allowing all these additional members at no charge to crowd the gym. Today my daughter had an incident while going to get a neck wrap from another piece of equipment when she returned to the a squat rack 2 high school girls were there putting weights on she said she was using the equipment and thy said "well you weren't here". she said my phone and water are here I've moved the bench out and went to get a neck wrap. They were mad and rude then went to front desk to tattle on her she's a grown women. Your staff came back a reprimanded her, These free memberships are a bad idea, in my opinion. this incident happened 5/21/2022

Good afternoon,

I hope the finds you well. My name is Nubia Braithwaite and Ive noticed on my account I am being billed for services that were canceled a very long time ago. I had a membership and canceled and yet I continue to be billed. I reached out to the manager to the location 2040 forest ave staten island. The manager Tati states there isnt any open account through them which is where I was attending and opened the account. I have been billed for well over two years for a planet fitness account that isnt mine. Im not too sure if account numbers where mixed up but ive reached out for help through management and im getting nowhere and now its hundreds of dollars. Im trying not to get a lawyer and go to small claims im hoping we can resolve this issue. Can someone please reach out via email [protected]@gmail.com or phone [protected] I would greatly appreciate it

This gym is very consistent about making sure they pick sides with their customers and making some feel unwelcome. Today, 5/15/2022, I visited their gym and it the locker room/restroom areas was essentially flooded. On top of that their water fountain seemed to have been under construction and was completely broken down and in no way usable. On top of all this, they seemed very supportive of left-wing propaganda. They had the one channel in their locker room playing and when I asked for a different channel or turn off TV, they refused to change it. When I requested a specific channel, they said they would change it. About one and half hours later, the channel playing in the locker room was still the same left-wing propaganda channel.

harassed by the staff didnt like the way i looked kiddie gym not worth the price or time best word to describe planet fitness JOKE

I have made several attempts to resolve an ongoing issue regarding a membership that was created online and not to my knowlege. The membership is for a location 75 miles away from my home and states it is for a black card member. I was already a black card member of a planet fitness 5 miles away from my home. As a black card member your membership allows you to go to any location so there would not be any desire to open up another membership at a location 75 miles away from my home with the exact same benifits. After several phone calls and complaints the location that was completely out of my jurisdiction stated that i can only resolve the matter in person. I found that to be completely dangerous and obsourd to travel to a location i never been before to make a complaint. My home location went above and beyond and tried to reach out to the other location and let them know that it was not even correct to have a double membership. I forfieted my home gym completely and have not been back to a planet fitness ever again. I was completely disappointed with the outcome. This all occured during covid and i am not sure if my information was used for them to try and keep the club open but i really am disappointed with the results of this matter. I need this gym that i have never stepped foot into to quit charging me along with the fact that i refuse to meet in person to resolve a membership i never created online. The request of the management team was extremely rude and they refused to handle this matter properly. When i first learned of the issue i reached out to this location in tears of possible identiy theft. I have information that has come up in several data breaches and i strongly believe that they are apart of the fraud . I have a blank contract below along with a signed agreement from the location that i actually went to. I have reoccuring charges that date back from [protected] i disputed this information with cash app because that is where the fees are coming out from in the amount of 24.96 per month. Which in fact is not the amount that is listed on either agreement.

I contacted the Lebanon Indiana Planet Fitness and met a very rude young woman, but that's beside the point. I'm making this complaint today because your locations won't accept cash as a payment method. I don't have a checking account and wouldn't give it out even if I did, too much fraud nowadays. Even offered to pay "extra" if I could in cash, she said no. I was even willing to pay yearly and a fee ON TOP OF THAT but "planet fitness doesn't accept cash payment per corporate guidelines" I call bull-crap on that but who knows, I don't work for Planet Fitness, thankfully. You CEO's obviously have a crap business model if you think eliminating a whole method of payment was a good idea. Why do you have to make things so complicated? I just wanted a freaking gym membership and not to give out my personal banking and routing info!? I'm so sick of the corporate bullcrap that's affecting everyday life, I don't need that when I go to the gym. I go to work out and destress, not be bullied into submission by a monopolistic corporation.

The PF is a new location. I signed up online in early February. PF was scheduled to open 1st week of March but had a late opening and did not open until April 15th. I received no email letting me know the location had opened.

I go with my friend on April 25 for first time. We were told by the assistant manager (AM) that we are not allowed in unless we installed the PF app. We were told this is "policy." Neither I nor my friend received any notification/email that this was required. I a past PF membership where I was a guest the member received card to scan/sign-in.

We ask if ok to get the PF app for next visit and be allowed in since this was our first visit/not receive notice requiring PF app but the AM refused and would not even check license or anything.

First, I do not believe this is absolute "policy" because what if a person lost phone/forgot phone. Surely, there is an accommodating procedure.

So I cancel my membership and that of my GF that I was paying. I ask for my $10 payment refund but was told by the Manager that he would not refund the $10 because there was no billing "billing" problem. I reply and explain that he is correct that there was no billing issue but there is most definitely a problem with services in which no services were provided because I was refused entry on first time visit.

As such, I will be see with other option I have to receive my refund and let other know of inadequate PF customer services and/or policy. Right now, I plan to find out who the franchise owner is and advise them of issue or contact corporate PF to see if they can have the franchise owner provide refund for a reasonable request.

This has to be the worst service I’ve ever received. I canceled my membership in 2020. Recently, I was made aware that Planet Fitness duplicated my membership somehow, reactivated the account, placed me in a higher membership cost bracket, and began billing my account.

I reached out to see what/why/how this happened. I spoke with Parker who confirmed this was an error on their part and he would request a refund and I would receive an email in 2 business days. He also confirmed no activity on the account.

Well, I received the email, but it said they WOULD NOT BE REFUNDING ME and if I had questions, please reach out to management. Letisha Garza stated that they could not refund just because I didn’t use it. I didn’t use it because I wasn’t aware they PLANET FITNESS created an account in error and then up charged me.

That’s not the end of it, I called Planet Fitness Cedar Hill and spoke with Adam who was suppose to be the manager. He said he couldn’t do anything and I would have to come into a physical location to cancel the membership THEY created. He also stated that this appeared to be a duplicate account created in error and to contact management. I reminded him that he said he was management and he paused. Yea, gotcha.

He then has me to call customer service, which I did. Spoke with supervisor Cynthia. I explained again what had transpired, and the names of everyone I spoke with. She then stated that the accont was created online and it was nothing she could do. I questioned her because everyone else said it was a duplicate account. She said they were ALL incorrect and it was nothing that they could do. She also said that only way to cancel an account that they created was to go to a physical location. I then informed that I would have to get my bank involved and file fraud charges with the police department. Which is when we were disconnected. That’s still not the end…

I received an email shortly after with a form stating that the Planet Fitness account had been canceled.

This is the absolute worst! Now I have to close my bank accounts because of this which is a hassle in itself.

Granted, I should have checked my account to have identified these transactions sooner but still, it fraud. Planet Fitness knows its fraud, have verified on multiple occasions that they created the account in error, and they see no usage. I’m out of $24.96 from 3/16/2021 (Per Parker at PF) to 4/16/22 on top of having to pay my back to stop payment to PF.

Next stop is NBC5 as I’m sure I’m not the only one this has happened to.

Tonya Foxx

[protected]

Tuesday, April 19, 2022, my wife Tina joined Planet Fitness in Marianna, FL. Tuesday afternoon she fell, breaking her tibia and detaching her ligament. Doctors tell her minimum 12 weeks non weight bearing and 9 month to one year PT. Tina called to cancel the membership and according to your employee your procedure requires the person appear in person to cancel or send a letter. Cancel at anytime was how the membership was presented and no one explained cancel in person only. This is a tremendous hardship and it makes Planet Fitness appear less than interested in customers well being. I am asking you to cancel Tina May membership in Marianna, FL Planet Fitness.