Planet Fitness
Reviews and Complaints

Incident happened on 1/8/22. I put spa bag in locker and locked up and worked out till 3;15. I came back and locker was busted, and reported to staff and staff called police

I have been dealing with a late payment fee regarding my account #60800000000532778.

I have been a client of Planet Fitness since 2013. Recruiting memberships were completed in the parking lot as the gym was being equipped and not completed. A credit card was required to join.

I am turning 70 in a few weeks and am partially deaf.

I lost the credit card that was on file the end of November. The November payment had been processed successfully on 11/18 in the amount of $20.03 without a problem.

I received my new credit card the beginning of December and provide my home Planet Fitness the number to process any future payments.

I purchased a water with the new credit card on file on 12/11 for $1.07.

About a week later I went to another Planet Fitness. They informed me that there was a problem with my account and I needed to contact my home fitness club. I noticed that day that I had been charged $30.03 on 12/22.

I called my club twice and was told that I would have to speak to the manager and he would call me back. I did not receive a call back.

i went into my club and spoke to a man that was the manager. He looked at my account and saw that the rep had only entered my card for purchases not for the membership charge. I informed him that I could not enter the new card online and it could only be done in person, therefore it was the companies error not mine and I should not be assessed the late fee. He agreed and said he would have to contact home office.

I checked with him during my visits and he informed me they did not get back to him,

I went in yesterday and the gentleman that I had been dealing with was not the manager as Yosmi (the manager) informed me.

I tried to explain the situation to her and she told me to basically shut up and listen to her and not roll my eyes (which I wasn't). She told me it was my fault because I did not have a checking account on file (which I never had since I opened my account).

She continued to belittle me. I told he I had been in customer service for almost 50 years and I would not speak to my customer like she was and was she aware that her paycheck is paid for by her customers. She screamed at me that I did not sign her check,

At this point, I had had enough, I asked for her name and corporate phone number.

I ended my membership which she did not allow me to sign off on.

Please note the gentleman that I had been dealing with previously stood there dumbfounded. He did not know what to say.

30

Today [3 January 2022] this happens at the planet fitness Suite - 111 - 92 International Speed BLVD. DeLand. Well I finished my workout on this date around 5:00pm, I parked my Car right in Front of PF no more than 50F. From the Front Desk, you can even see my Car Parked From the Inside, anyway right after get out of the Door I went straight to my Car I put my Gear Backpack in the Back Sit at the same time I pulled my Wallet fron the Bag and put it on Top of my Car right on the same Left side of the Car where I put my Bag which is looking straight to the Entrance of PF. Well I pull out and for my mistake I forgat to grab my Wallet from Top of my Car when I left don't pass more than 5minutes which I did turn around and went streight to the Parking but for my surprise my Wallet was no where to be found, I parked my Car real Quick and since that area is where everybody walk inside PF, I went streight to the Booth and ask if anyone turned in a Men Wallet, They all say NO So I told Them that I will go in PF and say loud if anyone found a Wallet None of them say anything So I Proseed, I start yelling out loud if anyone found a Wallet Outside in parking lot none answer So I Continue all the way to the End, For my Surprise there was right bihind me the Manager telling me that I can not do that, which I find Stupid and Rudd Specially when I have lost all my Credit Cards and ID's in My Wallet So, I told him sorry but there a lot of Money in that Wallet like more than $40, 000 in Credit Cards and all my ID's, My Military ID Card, LIcense and all the Money and everything else, he continue telling me that I can not do that but do not offer any Solutions. like mayve using a PA Sistem if they have any or simple any other help. I do, Understand mayve you are going to say is not your problem after you get out of PF but why not help why not going inside asking when in that area majority of human traffic is to go inside PF anyway at the end he came out with me and looks a little around the parking lot but nothing. I did Thanks Him. But my point is why not have some kind of PA Sistem that if you have an Emergency or something like this happens you can probably announced thrue the PA Sistem. anyway Thanks for Nothing because I loss all my Documents Including all my Credit Cards and Cash.

I belong to planet fitness in Benton harbor Michigan, have been with them for around 3 years, sometimes the day that my monthly dues are due falls on my opposite paycheck week, they have never had a problem waiting that week for me to make the payment, there was a manager named Ashley at the planet fitness tonight who's so rudely in front of everybody standing there said I cannot step foot in the door until I make the payment on Friday even though it's Tuesday, and everybody else during the week said no problem as long as you pay it Friday, I asked to get a number of someone in charge of her and she said she is the only one that's in charge and that nobody can make the decision but her, I was mortified and embarrassed and people were looking at me and I've never been treated this way before and I am very very upset about this, my name is Donna johnson, my phone number is [protected], I've always liked the people at planet fitness been going there for years and this was horrifying, she was very rude very abrupt and made me feel very upset, embarrassed, and she was so rude it was unbelievable

June/July/August/September - 2021

I reached out to Mathew in regard to an employee in September of 2021. Yes, the employee quit (after numerous complaints) once a schedule change was mentioned, however, it still bothers me that he had several complaints other than myself for the same issues. Now, I just recently went back on the 24th of December, and I felt not only sick to my stomach, but I was also paranoid. I went again today but it was a little bit better but noticed I have been looking over my shoulders.
The previous employee (his name was Greg) was great at first. Really nice and very helpful. However, he started in on me as if we were dating - he knew (and so does everyone) I was married. I was very nice but never crossed lines. He did. When he was helping me with some workouts, he was a bit touchy which was not warranted. Not to mention, when I tried to say that I wanted to work out by myself, he clammed up and just made it so weird. I went about my business and shortly thereafter, he came up to me stating he did not want to work out with me anymore. He would follow me out to my car to try to talk and was stalking me by coming in earlier than his shift/checking in with my friends to see if I was coming/etc. I do have text messages from friend group and witnesses that will vouch for this incident. I have reached out in hopes of having someone higher up contact me, but I have not received a word - as usual. I would like for someone to contact me about your policies on harassment and how many complaints should one receive before they are reprimanded. Please feel free to reach out to me at [protected]@gmail.com and I will give you additional information backing my claim.

From Greg Hartsell a member.
They closed the gym 12/21/21 saying they had a fire or electrical issue posted on the door and to look for follow up information on line.
Haven't heard a thing. They haven't responded to my e-mails.
This is [censored].
You have got to communicate better than a poster and some boiler plate answer for closing.

Good afternoon,
I visited the new Davie, FL location today for the first time with my partner. He is a black card member. The staff was very friendly and helpful and the gym was immaculate. However, we were told that the guest is not allowed to use the massage chairs I would like to suggest that the guest should be allowed to use any amenities that the member can use. if not, then the guest has to sit and wait while the primary uses the spa.
I would also suggest that the club should use a disinfectant mister instead of trying to manually disinfect each machine. It would be more efficient and mu ch quicker.
Thank you for your time and attention to this matter.
Wayne Leander

Hello, I am emailing regarding an incident that happened at 9723 Jefferson davis highway Fredericksburg, VA 22407 location, my friend and I were doing our normal routine when she was doing something that was apart of our stretching routine she had accidentally hit the fire alarm and the general manager of that location was there at the time of the incident and instead of talking to us he came back to where we were and started cussing and yelling at us because he was frustrated about something no one had control over then as we were evacuating the premises he loudly talked to other guests and employees about how we pulled the fire alarm and after that it continues, as we were waiting outside we asked him for a phone number or email for someone above him because as a general manager I felt he should not act like that towards guests after he has cussed and yelled at us and got in our faces and he simply just ignored us and we asked several times at that point I decided to call the police in hopes to get some kind of number and the stated there was nothing they could do and suggested we call other planet fitnesses to get my issues resolved so as we were exiting the parking lot and thought it was just done he decided to stick his middle finger up at us, so I would like for someone to call me or email me back regarding this situation because I would like for something to happen to this "general manager"

I have tried canceling my account since last November. I have sent multiple emails contacted the club and sent letters and no one has canceled my account. You guys have been unlawfully charging me for over 12 months with no resolution and continue to charge me because you have my bank checking account and routing number. I have since moved across states to the countryside and I'm still being charged for this gym membership. This is so unlawful and needs to get taken care of.

They don't tell you about the 39$ fee before you sign the contract.
No customer service, no respect.
They treat customers badly.
Some machines are out of order.
They will trick you into signing the professional black card, it has no real value, just extra charges. Not happy with the way they fooled me.
It was the Hickery Hills location in illinois.
Instead of helping out they keep saying its in the contract.

Planet fitness at 5425 hixson Pike Hixon TN 37343, during my work out employee begin to mop directly in my workout area, disrupting me, without any warning it was intention, ( time 8 am 11/8/2021) my years of being a member I have never experience such a problem always was.please up to this point.

Sincerely, Spencer Montgomery

This is really old! It is very frequent that an employee isn't at work at time of opening
On weekends at the ocean springs, Ms. Location. Seems like the employee doesn't want his job!

11.3.2021, Planet Fitness, Alpine Avenue, Grand Rapids, MI.

I often stop by Planet Fitness when I am running errands and get in a quick workout. In cooler weather I take my 2 dogs, who love to ride, and leave them in the car. Today the manager, Raven, told me I wasn't allowed to leave my dogs in the car in their parking lot and would have to take them home, and she rudely added"DON'T LET IT HAPPEN AGAIN. I said I would just move my car to the Menard's parking lot next door so I could finish working out. Raven said in a very rude manner "YOU'RE GOING TO LEAVE YOUR DOGS UNATTENDED AT MENARDS!" as though I was some sort of horrible person. I moved my truck and returned and finished my workout, and as I was leaving I told Raven she could use lessons on dealing with people with respect. She said that she had called Menards to tell them about my dogs in the car, which was none of her business. Her overall manner was haughty and rude, but unfortunately I have come to expect this from staff at Planet Fitness. Instead of attempting to deescalate the tense situation, she kept getting ruder and ruder. My problem isn't with not being allowed to leave the dogs outside, though that is inconvenient. My problem is that Raven called Menards, which was none of her business, and that she addressed me incredulously and rudely thoughout both interactions.

For several months, only 3-4 of the televisions have sound connected to the machines. The only channels we wish to listen to while working out do r have sound. I have complained to employees, as well as management about this issue, only to hear " we are working on it". It shouldn't take 3+ months to remedy this issue. I am also having issues scheduling tanning appointments. I walk in, schedule the appointment on the computer, walk straight to the desk to check in, and they tell my that appointment has already been filled by someone else. Not sure how that happens in a 30 second window

My husband (Ray), daughter(Sabrina) and I were at the Planet Fitness on Paul Russell Road in Tallahassee Florida on August 30, 2021. There was a member in the gym who had a tripod with his cell phone attached and was filming in the area I was working out. I asked one of the employees about it. I was told that you have to have permission from people before filming them. I was never asked and was not sure if I had been filmed. The employee went and talked to the member about it. He was in the area where my husband was working out. After the employee talked to him another member approached him and told him that I was the one who reported him. My husband came out and told me that the member was mad and was going to come and yell at me. The member approached me and asked me why I was getting into his business. I told him I didn't know if he had filmed me or not and I didn't want to be filmed. Then he used profanity toward me. I didn't want to argue so I walked off. Then he went to yell at my husband about why he came out and told me that he was coming. My husband didn't want to deal with him so he motioned for an employee to come and get him off his back. My husband didn't say a word to the member cause he didn't want to cause trouble. We thought that was the end of it. Later my daughter said she saw that member up at the front desk ranting to the assistant manager and the other employee. She also witnessed him yelling at me and my husband. The next thing that happened is that an email was sent telling my husband that his membership was revoked. I called to talk to the Area Manager, Robert Peammon about it. I asked him why my husband's membership was revoked and he told me that my husband used derogatory language toward the member. I asked him how that was possible when my husband didn't say a single word to the member. He told me that he had tried to get hold of my husband several times to talk to him about it. He only called twice and left a message which at the time we had gotten new house phone and hadn't figured out how to retrieve messages yet. I asked him why he didn't call my cell phone and ask to talk to my husband. He said he couldn't do that. He told me that he had spoken to two employees that worked that day and got the story on what happened. I asked him how the assistant manager could know what happened when she was too far away to hear anything and that she only told him what the member told her. I asked him why he didn't talk to me about it because I was the one who asked about the filming in the first place. He didn't give me any answer. I asked him how he could make a decision with only one side of the story and he told me that the decision was final. I told him that the member was not telling the truth and he just wouldn't listen to anything I had to say. Then he said "the employee took a statement from you didn't he". I said no. Nobody talked to any of us. Since the member, the assistant manager and the area manager are all African American and my family and I are white we feel like my husband was discriminated against because he was white and a senior citizen.

Marsha Wencl