Planet Fitness
Reviews and Complaints

On the day of April 15th myself and a friend went to planet fitness located in Barrie ON where we both have a membership. We went to the front desk and asked to make use of the hydro bed message, the manager at the desk had advised us that we would have to wait 5 minutes for a bed. We agreed to it and waited off to the side. After waiting about 20 minutes the manager (Bri) then gave our bed to a girl and advised myself and my friend that we would have to use the chairs, as we watched her give away the beds that we patiently waited for. At the end of our massage on our way out we tried to address Bri about her giving away the beds that we had waited for, and we were not even acknowledged. I myself have worked in the customer serviced industry and that is NO way to treat a customer, I chose planet fitness for convince but I will not pay for something to experience such disrespect. This has really opened my eyes and I am strongly considering cancelling the membership and going else where, where customer service is provided.

The times that this location is open make it very difficult sometimes for a mother with a full time job and child under 13 who cannot come along to work out the amount I should in order to better myself physically and mentally. It would be much more convenient if this location could go to 24 hours like most other locations. Or to at least stay open until 1-2 am. The weekends when my son is not with me is usually when I get to go most but because they are only 7-7, the hours I typically work then gives me no time to get a proper workout in.

I cancelled my account as of September 2018
And also set up stop paymentswith my bank! Because it wasn't cancelled! Your company has been trying to take it still out of my account!
So 2-3 times a month at $48 for NSF's for 6 months $576
And also you renewed something I haven't even been able to pay for since April maybe the first 2-3 NSF's you would have stopped or trued to contact me!
So $96 back to April 11months $1056 you cost me for something I couldn't pay for then I tried everything to cancel!

I enjoy going to Planet Fitness in Great Neck, NY but when you would like to do the circuit workout you have people sitting there texting and talking on there phones.
I don't understand why nothing is said to them? You need to have employees to get these people moving or post signs. The ladies bathroom is not so clean and at times no soap. I am looking for another gym. I am there to workout not to chat or text. I know the monthly fees are extremely low but I rather pay more so I can use all the machines.

I walked into the Dover location today. I was waiting for the man behind the desk to acknowledge me. He acted like I wasn't standing there. I am sure this had nothing to do with the fact that I am black right? He opted to then assist to white customers ahead of me. He did not even acknowledge I was standing there until the gentleman he ignored me to assist told him I was waiting to be helped first. He then asked what I wanted, told me to wait and went back to helping the white gentleman. I told him I moved from out of state and needed a replacement card. He then told me there was nothing he could do. Why does their computer system not share information across state of my membership is supposed to be covered across state? This is ridiculous. So now this company will be charging me until I can go out of state to get a new card but I can't use the gym. Needless to say, that trip will be to cancel my membership not get a new card.

What is your legal policy on guest who wait for members to tan at your facilty?

On 1/15/19 @ 2:30pm at your Monroe NC facility I was tanning while my friend waited in the waiting area on the couch.
Your employee informed him since he was not a member and only 17 years old he would have to leave the premises immediately. ( even after it was explained I was a member and of legal age- and he was just waiting on me to tan)

If this is a valid legal policy it needs to be visibly posted at every facility!

If not, your employees at your Monroe NC facililty needs to be retrained on what the policy procedures are for PF and not make up hideous rules.

Filing a complaint regarding my daughter . I took her into sit in the front with me right in front of me while I did massage chair . I have been a member for about four years . I have seen several kids that are under 13 come and go out of Ashland, Kentucky planet fitness. They told me I'm not allowed to have her in there and I said that's not right and that's [censored] because I have seen several kids in there. The staff said " Yes adults come in and sign their kids in and say they're 13." Therefore the staff knows that kids are coming in and they're under 13 . She wouldn't let me sign my daughter in however. Reminding you that I was not going to work out and leave my daughter in front. Like a lot of the adults do and sign their kids in. My daughter is 11 years old and if their kids are allowed in there than my kid should be also.

Is it just me or has planet fitness become the ghetto of all gyms! I've been a member here in dallas, tx for about 10 years and it was great, then! I travel a lot for my for job so I get to see more planet fitness facilities then most and sad to say but 90% only care about profit and don't get me wrong profit is a good thing but when you allow anyone playing music loud on there cell phone or grabbing every dumb bell, not putting weights back, letting them take up 9 machines at one time, slamming weights, not cleaning after using and no one saying anything, planet fitness you have a problem and in this case I will judge you! Keep it up ' I have a lot of people that has move over to another gym and honestly I just might take my business over there!

I've been told, very rudely mind you, that I can't close my account because there is a balance on it. I don't understand how there can be a balance . oh wait. maybe it has something to do with them consistently trying to draw money out of a bank account that is already overdrawn. I've put a stop payment on them several times and yet they keep doing it. I don't live within 50 miles of a branch (they don't allow deposits made from any other atms but their own) I haven't used my account in nearly 4 months because I don't have time. I was told by the bank that I would have to go through Planet Fitness to issue a stop payment. I've already tried that SEVERAL times. They clearly aren't listening so now in addition to the $300 I have in the red from insufficient funds fees from Planet Fitness trying to withdraw sometimes once a month, sometimes several times in a month, there's now a $70 some charge on the planet fitness account itself. I'm tired of getting screwed by both companies and am seeking to close both out as soon as possible. Neither company is getting a dime out of me, they've already taken enough.

This company does not deliver on what they promise. When i joined they promised me discounted membership for 3 months and that if i introduced a friend i will get one month membership but that has not happened and instead thay are charging me more for the Black Tag membership something that i did not select. i have resorted to reverse my debit orders payments form them so that they can sort this mess out. if i call their customer service departments even the branch nothing is sorted out they all promise to get back but they dont. i am sick and tired of being promised that the matter will be sorted out which is not happening.

I was taking a shower at the planet fitness in

1210 Broadway, Chula Vista, CA 91911 . While I was taking a shower a lady's opens the shower curtain and walks in on me and ask me am I done I said no and what are you doing in here while I am taking a shower . Then the lady said to me I am going to cut you with a razor . Then I started screaming and pushed her out of my way and a worker comes in and asked us everything okay I said know this lady is threading me while I am taking a shower I was so scared .

Hello, I am a PL member in pembroke Ontario, I have tried contacting the club in my area regarding my concerns for safety and they did not give me anything but more grief. I used the tanning beds and recieved 2nd degree burns over my entire body, heat stroke, and blistering and now even after wearing goggles I have damage to both my eyes and going through the process of possibly needing eye glasses. I am very upset over this matter and staff did not guide us properly before using the beds. I need someone to contact me regarding this serious matter.

September 4th of 2018 canceled my contract. I had had two accounts coming out of my debit card. To be honest didnt get the name of the person who canceled it for me. Okay, was still charged for September and come October the money still came out of my checking account plus a ten dollar late fee charge on both accounts. One account was mine personally the other was my girlfriend. Went into the planet fittness facility AGAIN. Spoke to assistant manager Kim Tuprin on October 5th. Kim stated that she would get the refund for both months back into my checking account. Never happened. Have called at least 10 more times since October 15th and still nothing but empty promises to getting the money back or just a return phone call. The last promise was this past Friday before 4pm. Never heard a word from anyone. Now mind you every time I call I have to explain this to who ever answers the phone only to be told they will leave a message or tell manger. Everyone who works at the planet fitness has to have my cell number at this point. All I want is my money for the last two months for both accounts plus the late fee of $10 for each account for the month of October. Very dissatisfied with this lack of customer experience. The accounts were Tracie Conn and Starr Gilbreath, which originally had Starr's name in backwards.

As you can see by your own sign " Prevent Theft", one is encouraged to secure your locker, unless someone decides it's not your locker and cuts off your lock without any announcement by anyone that is about to do it. Then all my credit cards, license, money, phone, car keys, basically my entire life is at jeopardy. Did they secure it after taking off my lock. NO! When I complained about this, I am threatened, with being thrown out. My wife and I have been members for over 13 years and lucky to say I have never encountered such insane procedure. How do I go back and feel my things are secure with this system in place. I plan to speak to law enforcement about the legality of this procedure. I hope this does not happen to you.