Planet Fitness
Reviews and Complaints

A couple fo months ago bank of america contacted me with notice they believed my credit card had been compromised and they immediately issued a new card. I was travelling and could not go my local rockledge fl planet fitness. When I went in on june 22, 2010 I was informed I was late for two months of automatic charges and would have to pay both the back months and a $20 late fee. I explained the situation with the credit card and said I would authorize using the new card, pay the back 2 months but not the overage charges as I had never been notified. The girl at the desk explained it was an automatic system that called and left messages (First lie). There were never any messages and I said I didn't think that was a very reliable system. I told her to go ahead and charge the card for the two past months and to have the manager call me if there were questions. Tim donald (Manager... (Possibley relation to the owner bill donald) called the next day and was very rude and said I didn't know anythign about business (I founded and sucessfully took public two high tech companies). He said they had mailed a notice and had confirmation of delivery (Second lie) but couldn't/wouldn't tell me the date it was made or how they had confirmation. Then in an angry rage tim said he was cancelling my membership (Boo hoo!) and never to set foot in his faclity again as he hung up! (Nice people skills tim). Then 3 days later I get a letter dated june 24th telling me of the problem in billing. This obvious cya letter now is dated two days after the initial incident and demanded the full payment including the back 2 months and the late fee.

Bottom line. This place and the manager tim donald is not to be trusted. I am waiting for the slightest attempt by them to collect, charge my card or fiddle with my excellent credit ratiing so I can slap them with a formal complaint to the state and small claims suit.

Rick muething

I have heard many horror stories about how people are treated at Planet Fitness locations, but I never thought it would happen to me. Well, it did. I became a member of Planet Fitness located at 840 North Apollo Boulevard, Melbourne, FL in May 2009. Since March 2010 I have brought up some maintenance issues to the gym staff. The light bulbs throughout the gym kept going out one by one over the last couple on months, until only about 50% of the lights were still functioning in May 2010. During the same period, the AC was broken and lots of members were unhappy about the situation. The gym felt like a semi dark green house, not an environment conductive to working out. I complained almost weekly to the front desk and the answer I would receive was that there was a maintenance guy who was supposed to take care of the burned out light bulbs and the AC, but nobody knew when he was going to be around. There were some other problems as well, such as the soap in the restrooms running out, and a case of what I believe is false advertising. In the contract and on the website they claim that the black card members can buy drinks from the cooler at half price. However, when I went to the gym the sticker on the cooler said that only a few of those drinks, mainly Gatorade and water were qualifying for the half off discount. Since that was not stated in the contract or on their website I see this as false advertising. After several weeks, the issues were still not corrected so I complained directly on their website, and from what I know copies of the complaints made on their website are sent to the owner and to thePlanet Fitness Main Office. Days later, on June 11, 2010 when I went to the gym, the manager Erica Russo rudely informed me that I was no longer welcome in the gym and I had to leave the premises, due to my complaints about the gym. I was beyond shocked to see that instead of apologizing for the inconvenience and fixing the broken lights, AC and so on, they just cancelled my membership. Unbelievable and deeply shocking, I have never been treated like this although I have worked out at many gyms, such as Las Vegas Athletic Club, LA Fitness, World Gym, 24 Hour Fitness, Bally’s, Gold’s Gym and others. I have heard before that Planet Fitness stuff is generally rude and abusive, they don’t try to fix the issues at the gym and they abusively just cancel the memberships of those daring to complain. From my experience, this negative perception ofPlanet Fitness is real. It is shameful that Planet Fitness is allowed to do this to people. In am still in shock and disbelief that an American business is which is so customer unfriendly is allowed to function. It feels like Twilight Zone.

Cancelled my membershipp before I moved out of state and kept recieving bills. Called asked to speak to the manager and was told they had no record of my cancellation. Manager told me they had no customer service department and would not give me the name of the franchise owner to lodge a complaint. It was only after a threat of the better business beaureu that he cancelled my membership over the phone. I still have a baqlance of $85.50 for the months that I was not even there. my last login was over three months ago. Planet fitness is a scam and the employees are typical 7 dollar an hour drones. I would rather spend three times as much at LA Fitness and get treated like an actual customer rather then a jerkoff. DO NOT SIGN UP FOR A MEMBERSHIP TO THIS GYM U WILL BE SORRY!

Okay so here's my dilemma.

I joined Planet Fitness on Jan 29, 2009. I paid everything up until Jan 17th, 2010. My contract expired on Jan 29 and I assumed I no longer had to continue paying so I never went to the gym again. I take 100% blame for that because in the contract it does state that the monthly fees will continue until I cancel my account.

Right now my account has a balance of almost $200. I am actually willing to pay that amount, but since I have not been using the gym for 6 months, I requested that they freeze my account-- stop attempting to charge me-- and that I will pay the due balance when I am able to.

The guy told me NO. I have to pay what I owe in order to cancel. So basically they will continue attempting to charge my old invalid debit card plus late fees every month until I pay. I think it is unfair, because if I can't pay that amount right now, what makes them think I will be able to pay the due balance when it doubles... or when it triples?

I was wondering if any one here has any advice? No where in the contract does it state that i can't cancel my account unless I pay upfront. What should I do? HELP PLEASE!

Much like others, Planet Fitness duped me into there membership and then started charging my card randomly. In a 5 week period I was charged $30 for a start up fee (I agreed to that), 2 monthly charges, and today charged for a "yearly" fee. When I signed up, I was told the $30 start up fee would cover me for 1 year. Also, shouldn't a yearly fee be charged after a year? I was told at the local Planet Fitness there was nothing I could do about it and if I dropped my membership I would be out the $80 I had already paid for 1 MONTH of membership. Beyond that, it’s impossible to get a hold of the corporate level to talk to anyone. To make it worse, when I walked into the gym they were running a special for $1 sign up. After asking about that, the front desk just answered "bad timing on your part." Thanks...

Livid doesn't even begin to express my feelings tonight. I work two jobs and money doesn't come easy, so when I pay for something I expect to receive those services. Well tonight takes the cake for this black card member...

On several occassions I have gone to tan before working out and have been unable to do so. A few weeks ago I was barged in on by another member who asked if I was tanning - I was standing there nearly naked, what do you think! She promptly went to an employee who knocked of the door and informed me that I needed to get out, that I was using the 5:20 sesion (it was 5:30) and my session was 5:40. I got dressed and left without working out!

Tonights incident is what brings me here... I had my best friend sign me up for the 5:20 tanning session. I get to the gym at 5:15 and let the person checking members in, that I was ready for my session. I gave him my card number and desired amount of time. I go to the booth and its in session - okay, so the person is getting dressed. 15 minutes later at 5:25 the person STILL has not come out of the booth. I look at the time, say a few choice words under my breath and start to pace. The member finally comes out at 5:30 and I go in. I get undressed and stand their naked patiently waiting for the time to come up on the bed. 10 minutes later 1 minute shows up on the timer. I getted dressed and go to let an employee know that they messed up and I need the correct amount of time, when another member goes into MY BOOTH!

At this point I am so highly infuriated that had I talked to the manager about their piss-poor management and general lack of monitoring, I have yet again missed out on another tanning session. I am seriously considering cancelling my membership and just paying the $40.00 to join Gold's Gym. I suppose the old saying is true, you get what you pay for!

~Highly Displeased Black Card Member

My brother in law paid $39 ($29 start-up fee + $10 for the month) so he could work out while he visited. I chose to sign up with him because I was told I could continue the membership at $10 per month when the first month expired . When I inquired about setting up the month-to-month automatic payments, I was then told I'd have to repay the $29 start-up fee to start a membership. And here I thought I had already been a valued member for one month.

Rude Manager. Every time i walk into this gym i notice the upbeat staff behind the counter...than always get a glance of the manager either behind his desk or walking around the gym shrugging and in a bad mood.

I mentioned something to the girl working behind the counter "its a shame you work here with him, doesnt he bring you down?" He always seems so angry when i come in taking the happy environment away.

Worst at furthermore... when walking by the front desk i constantly hear the manager making rude and inapropriate jokes and remarks to his staff. The staff of young gentlemen seem around his age and go along with his jokes, that are vulgar and embarassing, this man seems sad, disturbed, and certainly not acting his age. I would hate to have my daughter around this man especially at a fitness center.

It is a shame this man manages this place because i used to reccomened this particular gym to many friends and family, but now i sway them otherwise.

Beware of hidden fees, and unprofessional customer service! The annual June fee is a good example of hidden costs. Read the fine print!

I really Love going to your facility so when I seen you put a paper for hiring I thought this would be a great job and I seen what they do there so I know I could handle this cause they can't keep up with the essentials there paper towels bottles of spray cleaners, I have had to go the whole way around to the other side to get towels to wipe off machine.
I was a little disappointed when I seen who they hired more young, young people I don't see any older people in your staff is it just for the younger generation.
This why I left Golds gym to much socializing and not enough helping the customers.
I have worked most of my life and I have learned that customer service should come first.
I just feel be fair in your hiring not just the young especially in these hard times.
I mean I am capable of wiping down windows, filling paper towels, emtping garbage, working the computer, wiping down tanning beds etc.
It was very upsetting seeing this I'm not sure I will keep up my membership.

I've been a member of planet fitness for five years. And have never had a problem. I have no complaints about the club. If you follow the simple rules and terms that you sign for in the first place there shouldn't be an issue. Billing is easy, it's drafted the 17 of each month( keep money in there), change your billing if you get a new card by the 10 of the month ( which is the members responsibility and states so on the agreement. If your draft doesn't go through there's a 10.00 service fee, and thats cheap compared to gyms like golds. There's an annual fee once a year. It also states monthly drafts aren't based on usage and you need to give thirty days notice for cx with a certified letter or come in and sign a cx form. I just don't get how anyone could
have such problems if they read what they sign... All that i am saying is it's a cheap gym. It's simple and basic and if you want more training and better equiptment you have to shell out
the money and find a health club that offers what you need. Cancel your membership and move on.

They insisted I pay my contract ahead of time in fill!,. I did this and now for the last 2 months they have been debiting my account. The amounts don't even make sense, they keep on changing the amount as I have had to block them via my bank...

I cant get hold of anyone who can help me with this and refund my money, their contract procedures are a joke... Legally I can literally take them to the cleaners and am strongly considering it.

I wish that we could all stand together and force them to fire the monkey that is obviously in charge of their admin departments.. They * money from you, they refused to amend my contract when I payed up front, and just as I feared they are now able to debit my account whenever the please.

This is scary, I can believe nothing has been done about this yet..

The gym was a supermarket before. After opening the sink area had outlets nearby which we used for haridryers and putting on our makeup as the lighting is much better in that part of the gym. They covered over the outlets so now you can only put your make up on here. They only reason we use this area is because the lighting is better. The power outages started if more than two people dry their hair at the same time. several times it was days before we could dry our hair. Instead of fixing the problem, they have now covered over all but two outlets. Four people can shower, only two can dry their hair! Instead of encouraging people to come, it hampers going in the morning. THe area is also not getting cleaned as well. If you go after work there are times when you have to wait for machines. Keep the free bagels once a month a give us some electric! THe place is a joke, nobody can help you. They say they don't know who managers are or how to contact them.

Went to Planet Fitness because of there low cost. What a mistake! I sure am glad that here in Clearwater, Fl. there are alot of BETTER places.

The equipment is low end and the staff is even lower. When they could not put my membership dues thru it was always my fault or the banks.

Yet every month I would prove to them that the money was there and gave them the number of the bank to verify everything, but of course they wouldn't. Then on top of all this they want to charge you a late fee!

The staff there are nothing but clerks that are of no help at all on anything.

All I can say is every time something goes wrong it is always your fault and they want to charge you a fee. Now I know why they can charge $10.00 per month. If you don't mind dealing with a bunch of kids at the front desk that don't have a clue! go ahead, as for me NO THANKS!

Once your in your in I swear its like being in a mofia or something! After telling them that I wanted to cancel my membership due to non-agreeable pymts being taken out, I canceled my debit card and ordered a new one to ensure no more charges would be taken out of my account. But little did I know they were "professional hackers"! Because somehow they got my new card information, I didn't give it to them and I don't use my card online just to make sure that no one can get my information. Well it didn't work. These people are thieves! And don't even try corporate because "they have no information for your billing". These people have found some type of loop hole in scamming people and getting away with it. Have you read some of these complaints, omg! How are they still in buisness? This makes no sense! I have a feeling this is only the beginning for me but I am not one to take it laying down, I will go to the police to file a report as well as channel 9 news. If your with me you can sign my petition on the blog on my website: [protected]@myspace.com. Thank you!

To whom it may concern:
I bought over a contract of a lady which expires in 2011, I did this at the Planet Fitness branch at Douglasedale branch, Johannesburg, Gauteng South Africa. (I paid transfer costs of about R300)
The in 2008 they started deducting money from my account, which I did not give permission for them to do, I went to see the Branch, after 3 months still I get no feedback, I go back make a scene, see the branch manager, the money is paid back into my account.
Then after a few months in 2009 the same thing happens and I go through the same trouble and I received some payments back, I do understand that I need to pay a small yearly fee.
Now a few months in a row the same thing is happening again.
Can someone please sort out this issue once and for all and pay the money back into My Account.
TODAY!

Regards