Popeyes’s earns a 1.2-star rating from 1337 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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I received a popeys gift card and popeys would not accept the card at the livonia store michigan. I went to the popeys on ford rd in westland michigan went on side I had 15 dollars on the card and asked if they accept my card, but I wanted to buy a 12 piece family meal and I knew I pay the rest. You Employee gave me the whole meal for free. The stores here in michigan are pooly ran and each time I go it gets worse and worse. Sorry very Ghetto. So today I went popeys was open maybe 20 minutes and I wanted 30 nuggets and your Employee tells me he got only 12 Nuggets for the whole Day. Seriously! My boyfriend and I drove to another popeys another at least 20 minutes away , but when we got there the nuggets don't come in spicy. So we were trying to order chicken fingers to find out there only have mild. These two stores just opened. Who the hell is responsible of ordering. Popeys is my favorite chicken, but I'm done I'm not going back. If some of you Corporate don't do something soon , you will close down very soon. Worst Fast-food Restaurant I ever been too.
Thank you ,
Claudia Pfandke
Desired outcome: Do something.
I ordered 4 Breasts and received 4 Thighs
Good evening: my name is Vito Petrozzino.
I went to Popeyes on 9-16-22 around 9 pm. I ordered 4 breasts but instead I got 4 thighs . I called the place and was asked to come back. I went back but apparently the manager, ROSALBA, went to the video and said that I was given 4 breasts. I went back home and got the 4 thighs out of the garbage and brought them back to the place to show them the bones. The manager refused to acknowledge that I was given thighs instead of breasts. I wanted credit but she said that she only could give me the 4 breasts . I told her that that I did not want the food since we had already eaten the thighs . We were hungry.
I cannot believe that a chicken place does not know the difference between breasts and thighs
Desired outcome: All I want is a credit difference and an apology for making me go 3 times on a weekend and at night
Houma, Louisiana West Park Popeyes
i bought a 3 piece chicken white meat. i received 3 small chicken wings for my 10 bucks. i did not get a receipt. the person who served me at the drive up window couldnt wait to get rid of me now i know why. this is absolutely not cool. i;m 72 years old on a budget i dont have money to be swindled at Popeyes. you mean know one has to be reprimanded because they screw people over. people who work there are just bad. please respond to this complaint. 9/15/2022. this is not exceptable way to treat customers. around 6pm .
Desired outcome: return my money and keep your lousy service and subpar chicken.
Not getting food
I went to the drive through in Jackson MI on West Ave (I believe) and ordered 3 piece cajun fish with mac n cheese and a 5 piece chicken tender with cajun fries. I live 20 minutes away and when I arrived home there was NO mac and cheese and only 2 pieces of fish and 3 tenders. I payed almost 25 dollars for something I didn't fully receive. I have a pregnant...
Read full review of Popeyesdrive thru cashier
On Friday 9/9/2022 I visited the local Popeyes on 2300 Watson Blvd, Warner Robins, GA 31093.I pulled up to place a order on thru and from the start the cashier was rude. I stated I would like to place an order for a 2 piece snack and a regular sweet tea. She responded that they were out of regular cups and i would have to get a large cup due to that's all they had .I responded would i be charge for a large or a regular cup. She replied a large so I then stated well i thought due to it was a issue on their end would it be considered to still give it to me at that price and she said no so i told her to disregard the drink and ill get the 2 piece snack she then just said drive round without asking whether i wanted white meat or dark meat. so when i got to the window she handed me a box with dark meat. That is not what i wanted, she told me they automatically give dark meat to everyone when they order a two piece snack. i told her i wanted white meat instead, she proceeded to snatch the box from my hand and said to another employee " give her some white meat so she can get out my drive through". so i responded and said " its not necessary for the attitude when you failed to ask me what i wanted in the first place and you didn't even offer the promotion of the apple pies and then she started cursing me out and we exchanged words she then slammed the window in my face after calling me poor and talking about my hair, all the while her hair was hanging all in customers food. the car ahead oh me even made a complaint and ended up throwing their chicken out, and she was throwing them attitude and making hand gestures in the customers face
Desired outcome: termination. this is uncalled for.
Incorrect order
Yesterday, Sept 13, 2022, I took my son to Popeyes in Starkville, MS. We went inside to place a to-go order. I ordered two 3 strip dinners with drinks and two without drinks. We get the bag and after we leave realize that we got four 2 pc white meat boxes but were charged for four 3 pc dinners. I assume "3 pc" meant chicken NOT strips. So over 30.00 later, we came up short, again! (this is not the first bad experience here). In addition, there seems to be a massive amount of chicken on the racks late at night before close at this location. Is it possible that chicken goes home with employees (others wonder the same thing)? Well, I just paid for four pcs I never got, one per dinner. Even after I warning him, my son likes their chicken. But, this clinched his craving for Popeyes. We'll find other chicken in the future in Starkville. In the meantime, management above Starkville or owner(s) might want to take a look at leftover chicken. I suspect greasy fingers every night at close.
Desired outcome: Nothing, because I probably won't get anything. I tried their 800, busy. So, this was my alternative. I just want others to save themselves some problems. Enough stress making the money, why waste it.
Employees
The customer service was among the worst I’ve ever saw, the minute we got there we was getting interrupted constantly and when we asked for part of the menu to be read because it was hard to see the had a attitude about it and even refused to read it and once the order was finally taken we made it to the window for them to shut the window in our faces and...
Read full review of PopeyesBad customer service
I recently came to pick up a DoorDash order from this location upon arrival I was turned away because employees was on break witch I thought was rude I am a 40 year old white male and through the glass I seen workers gathered around another employee witch had a baby in her hands while her and her husband was inside just watching me if the store is closed...
Read full review of PopeyesService & Food & the management
I went to Popeye's on March 23,2022, after placing my order, I waited a 1/2hr. or more, only to finally go into the store & they didn't even start my order. Finally get my order, went to my daughter's house, because it was my grandson's birthday, only to find, most of my order was not in the bags & the food was cold. I called immediately & spoke with the manager, his name was Ken, he said I would definately get my money back, the total was $85.32. Since that day, I have been going back & forth, between, calls, e-mails & still did not get my money back. I'm always told to wait for 7 days & I would get a call, yeah, right, NOBODY has EVER called me.
I'm writing to you, in hopes this can be resolved, if not, I am going to see who owns the franchise or if it's corporate owned & if I do not get any results, I will go public with channel 8 news & I will tweet it out & google & leave bad reviews. I can be reached by e-mail at, [protected]@aol.com or [protected].
Thank You,
Phyllis Morrow
In store and drive through
Entered store was told that they are not taking orders inside. Door should have been locked; with a sign stating No inside service. I was told that I will have to go to the drive through. There had to be at lease 8 people behind the counter, all standing around joking with each other. I then went to drive through. There were 5 cars in front of me. Each car...
Read full review of PopeyesCustomer service
On Friday September 2nd, 2022, I visited the Popeye's located at 4 Sibley Blvd Calumet City Illinois at approximately 7:15pm and placed my order via the drive through window. One of my orders was the 2 can dine deal and the other order was the shrimp box dinner. Once I approached the window to pay, I asked the cashier (who I believe was new) if I could make...
Read full review of PopeyesFowl and disrespectful
Check out You Tube Fox News 5 Atlanta September 5 2022 and watch how fowl, evil and disrespectful your employees treated a young college student at the drive-thru who only wanted to PURCHASE food for a homeless man. Once the worker at the window closes the service window in the face of the student then the manager came to the window and spoke with the young lady and stated to the young lady that she cannot purchase food then give it to a homeless person. The manager stated she would call the police on the college student if she did not leave the premises.
YOU TUBE; FOX NEWS 5 ATLANTA SEPTEMBER 5 2022
Desired outcome: "I 'd appreciate a response"
Service at your store in Cornelia, Georgia!
We have been to this location many times since its opening only to have actually eaten once! The first time, we literally waited about an hour just to place an order and walking out without doing so. Another time we called in an order only to have to wait about 20 minutes and then it was completely wrong.
Our latest try was today. I used your app to place my order an hour before arriving. I chose the time offered through your app and picked 2:35pm for our pickup time. We finished our shopping and headed off to Popeyes to pick up our food and in order to get home and ready for the Georgia game starting at 3:30pm.
Now remember, I placed the order via my app 1 full HOUR before picking up the food. My husband drops me off at the front door at the specified time, I go inside and was told they didn't have my desserts. Ok...what can I get instead? Apple pies...didn't want apple pies...we finally settled on 8 chocolate cookies. Then I was told that they still had to cook the chicken and it would be about 20 minutes. WTF did I use the app for? Why do you even have an app?
Oh, and my 2 large fries...They were more like small fries.
Desired outcome: I want a phone call from the area supervisor and to be reimbursed for my meal! My phone number is [protected].
bad service and bad food
we visited the Popeyes store #13792 in Saint Helens Oregon. on Tuesday august 30 2022, at 3:45 p.m. we ordered 2 - 2-piece dinners at $12.99 each. we drove for 1 hour to give this store a second chance. there will NOT be a third. the first time they had no white meat, or spoons to eat with. we were not told this until after we paid for our 'meal'. the second time they again did not tell us they were out of chicken till after we paid. (With our debit card). then we were told no legs, only thighs. then that changed to no dark meat. they wanted to sub white, my husband doesn't like white meat, so she said she would give him wings and add a few extra... wings are white meat, we told her no white meat. when we opened the box, there was 2 wings and a breast. the biscuits were hard and over baked and put in the sack unwrapped. and the chicken was so dry it was uneatable. the sides were horrible as well. the service was sub-par. we would like a refund of our meal. i would like to be paid for my gas to travel 1 hour to not enjoy the experience of your food. i know you won't do that, so our food refund would at least make it a little better. we spent a total of. $26.68. on our debit card. so, they got their money and I have no dinner.
Desired outcome: total refund of cash or a credit to be used at another Popeyes, of our choice.
Door was locked. So I had to go through drive through and I never got my chicken
When I ordered. I said
8 pcs mild with mashed potatoes and gravy and it came with 4 biscuits
and also a 5 pcs tenders
When I got to the window and 38.98 dollars later order #79 Popeyes #13499 September 1. 12:32 pm.
They gave me
4 biscuits
Large mashed potatoes and gravy
5 tenders.
When I got home I’ve been trying to call [protected]. No one answered and mail box is full it said try again later.
Desired outcome: I paid a lot for just tenders I would like my 8pcs mild chicken.
Service
The person taking orders around the 3:45pm timeframe 8/31/2022 was extremely belligerent. First, the newer location had its dining room closed, which seemed unusual. Taking my 85 year old Mom, she had questions to clarify what she could order. The woman was not listening to the questions, belting out answers that showed as much. When we got the order, it was totally wrong, which we knew was done on purpose, but my Mom felt so intimated by the person, she didn't want to go back. It was a terrible experience.
Desired outcome: That woman shouldn't be in the service industry. She should be let go as with her attitude, she'll run people off. My Mom won't ever go to that location again after what she was put through.
Manager at Swc Smokey Hill Rd and Gun Club Rd location in Aurora CO
The manager refused to take my wife's order at the window after giving him the code we got off the web site. He told her to stand aside and let others order that he wasn't going to take the code because he didn't know how long she had it.
The customer behind her gave the manager the same code and he took their order. I called him to ask for his name and he told me he wasn't going to give it to me and if I wanted it to come down to the store and hung up on me. I called him back and he hung up.
Desired outcome: This manager needs to find something else to do. He doesn't like his job, he isn't good at his job and he should do a favor to himself and everyone else and quit.
Mobile Shrimp Special
I attempted several times to order the shrimp special online among other things your website stated you were having technical difficulties and you were aware of the issue and was working on it i drove to popeys and they refuse to honor the special although it was popeyes fault i couldn't place my order for the special. very poor customer service and unprofessional.
Desired outcome: They should have honored the [protected]@gmail.com
Management, customer service
As a previous employee, these are a few things I experienced while employed at Popeye's on South Royal Street in Jackson TN. First, let me start by saying that I am certified in customer service and I've had to manage a restaurant before, and I've NEVER heard managers tell employees that they're being "TOO NICE" to customers or that we're not suppose to give out condiments unless they're requested? She does not train her employees and she gets an attitude when the other managers "attempt" to help the employees out. Nobody cleaned or sanitized anything EXCEPT ME, as if roaches aren't running rapid in the store. When I was first hired she told me that nobody wanted to work but I soon realized that nobody wanted to work there because there's a lot of bullying and favoritism going on because everybody is related! I've seen a girl vaping inside the lobby and I heard an employee use the "f" word freely around management when she was talking about a homosexual previous employee, I was floored! Please understand that this is to shed light on some of the things going on inside this establishment as I have a niece that works there, and I have family that visits the restaurant often, and they've complained about the way they got treated. I have so much more to complain about but I think I've summed it all up
Desired outcome: I would like Jessica to be held accountable as she is store manager and the other managers don't care because she doesn't.
App offer
Training store or incompetence.
I have been purchasing POPEYES chicken at this location since opened. It was only in the last two years I have learned to use the app for ‘Deals’. Today I visited Popeyes Louisiana Chicken at 9120 Barker Cypress Rd, Cypress, TX, at around 3:45 p.m. I was met at the counter by a young Hispanic female who was going to take my order. I offered up the deal on the app for the 10 piece 2 sides for $24.99 and it generated a four-digit number. “Mild or spicey” was the next communication. Mild was my choice followed by wanted nine wings and one breast. This is the combination I have been getting for the last two years, occasionally it would be two breast and eight wings.
As she stood at the register and entered the promo number and then the first part of the order, she stopped and said she could not honor that combination of chicken pieces. I explained to her for the past two years I have been getting that combination (except for a brief time it was not offered). She went to the back side of the service counter and asked a male, returned, and stated the same. I again explained to her I have been ordering chicken that way and asked if something had changed, because it appears to be the same offer as before. She then got another Hispanic female whose tag said manager or assistant. I told her the same thing I told the first female. She then went into the offer would have to be mixed. Well mixed is more than one kind. It was a mixed order, maybe not HER mix.
I would be curious for an explanation as to why for the past two years I have ordered that combination of pieces but was refused today. The explanation will determine if I will be buying POPEYE’s chicken in the future.
Regards,
Michael Franklin
16606 Lasting Shadow Cir
Houston, Texas 77095
EMAIL: [protected]@aol.com
Desired outcome: I would like to continue and enjoy the same order combo I have always ordered. I would like to see employees have a better working knowledge. I never had any issues in the past.
Popeyes Reviews 0
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About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
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